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The Westin Gurgaon, New Delhi

5.0 star property
Luxury hotel with 3 restaurants and full-service spa

Photo gallery for The Westin Gurgaon, New Delhi

Exterior
3 restaurants, breakfast, lunch, dinner served; Asian cuisine
Outdoor pool, pool umbrellas, pool loungers
42-inch LCD TV with satellite channels, TV, DVD player
Club Suite, 2 Bedrooms, City View

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Bar
  • Pool
  • Spa
  • Gym
  • Room service
The current price is AU$215
includes taxes & fees
9 May - 10 May

Explore the area

Map
Number 1, M.G. Road, Sector 29, Gurugram, Delhi N.C.R, 122002
  • Gurgaon Central Mall
    ‪15 min walk‬
  • Fortis Memorial Research Institute
    ‪4 min drive‬
  • DLF Cyber City
    ‪6 min drive‬
  • Delhi (DEL-Indira Gandhi Intl.)
    ‪24 min drive‬

Room options

View all photos for Room, 1 King Bed, Non Smoking, City View

View from property

Room, 1 King Bed, Non Smoking, City View

Highlights

Soundproofed
Individually furnished
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Hypo-allergenic bedding
  • 42 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Non Smoking, City View

View from property

Room, 2 Queen Beds, Non Smoking, City View

Highlights

Soundproofed
Individually furnished
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Hypo-allergenic bedding
  • 42 sq m
  • City view
  • Sleeps 3
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Non Smoking, Pool View

Egyptian cotton sheets, hypo-allergenic bedding, down duvets

Room, 1 King Bed, Non Smoking, Pool View

Highlights

Soundproofed
Individually furnished
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Hypo-allergenic bedding
  • 42 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Non Smoking, Pool View

Outdoor pool, pool umbrellas, pool loungers

Room, 2 Queen Beds, Non Smoking, Pool View

Highlights

Soundproofed
Individually furnished
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Hypo-allergenic bedding
  • 43 sq m
  • Sleeps 3
  • 2 Queen Beds

View all photos for Club Room, 2 Queen Beds, Non Smoking, City View

View from property

Club Room, 2 Queen Beds, Non Smoking, City View

Highlights

Soundproofed
Individually furnished
Air conditioning
Connecting rooms available
Club Lounge
Free cots/infant beds
Fridge
LCD TV
  • 42 sq m
  • Sleeps 3
  • 2 Queen Beds

View all photos for Club Room, 1 King Bed, Non Smoking, City View

View from property

Club Room, 1 King Bed, Non Smoking, City View

Highlights

Soundproofed
Individually furnished
Air conditioning
Connecting rooms available
Club Lounge
Free cots/infant beds
Fridge
LCD TV
  • 42 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Club Suite, 1 Bedroom, City View

View from property

Club Suite, 1 Bedroom, City View

Highlights

Soundproofed
Individually furnished
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Hypo-allergenic bedding
  • 72 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Club Suite, 1 Bedroom, City View

View from property

Club Suite, 1 Bedroom, City View

Highlights

Soundproofed
Individually furnished
Private indoor hot tub
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
  • 73 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Studio, 1 King Bed, Pool View

Studio, 1 King Bed, Pool View

Studio, 1 King Bed, Pool View

Highlights

Soundproofed
Individually furnished
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Hypo-allergenic bedding
  • Sleeps 3
  • 1 King Bed

View all photos for Club Suite, 1 Bedroom

View from property

Club Suite, 1 Bedroom

Highlights

Soundproofed
Individually furnished
Private indoor hot tub
Air conditioning
Connecting rooms available
Club Lounge
Free cots/infant beds
Fridge
  • 109 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Club Suite, 2 Bedrooms, City View

Club Suite, 2 Bedrooms, City View | Living room

Club Suite, 2 Bedrooms, City View

Highlights

Soundproofed
Individually furnished
Air conditioning
Connecting rooms available
Club Lounge
Free cots/infant beds
Fridge
LCD TV
  • 42 sq m
  • City view
  • Sleeps 5
  • 2 Double Beds

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About the area

Gurugram

A luxury stay in the heart of Gurugram awaits you at The Westin Gurgaon, New Delhi. Within a 20-minute stroll, you'll find Gurgaon Central Mall and Leisure Valley. Highlights at this hotel include 3 restaurants, 3 bars/lounges and a full-service spa. .A day of pampering at Heavenly Spa by Westin can include deep-tissue massages, hot stone massages and detox wraps along with aromatherapy and Ayurvedic treatments. The buffet restaurant, Seasonal Tastes, is open for breakfast, brunch, lunch and dinner. Sunset STORY is the hotel's own rooftop bar, serving drinks along with dinner. Enjoy the outdoor swimming pool, nightclub, 24-hour gym and sauna. 21528 square feet (2000 square metres) of event facilities include meeting rooms and a conference centre, and other business amenities include a 24-hour business centre and limo/town car service. Other amenities include free Wi-Fi in public areas, a snack bar/deli and coffee/tea in a common area. Each morning full breakfast is served between 7 AM and 11 AM. .Within a 30-minute drive of this 5-property class Sector 29 hotel, attractions include DLF Cyber City and Embassy Of United States.

What's nearby

  • Leisure Valley - 12 min walk - 1.0 km
  • Gurgaon Central Mall - 15 min walk - 1.3 km
  • Fortis Memorial Research Institute - 4 min drive - 3.0 km
  • DLF Cyber City - 6 min drive - 4.3 km
  • Medanta - 8 min drive - 7.2 km

Getting around

  • DLF Phase 1 Station - 5 min drive
  • IFFCO Chowk Station - 10 min walk
  • Indira Gandhi International Airport (DEL) - 24 min drive

Restaurants

  • ‪The Westin Gurgaon Executive Lounge - ‬1 min walk
  • ‪Zaika Dhaba - ‬15 min walk
  • ‪Prego @ The Westin - ‬1 min walk
  • ‪Sakura Japanese Restaurant - ‬15 min walk
  • ‪Seasonal Tastes - ‬1 min walk

About this property

The Westin Gurgaon, New Delhi

Luxury hotel with 3 restaurants and full-service spa
The Westin Gurgaon, New Delhi offers its guests a full-service spa, an outdoor pool, and a health club. There are 3 restaurants and 2 coffee shops/cafes, as well as a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 3 bars/lounges and a poolside bar. A computer station is on site and WiFi is free in public spaces.

A 24-hour business centre, meeting rooms, and limo/town car service are available. Event space at this hotel measures 21528 square feet (2000 square metres) and includes a conference centre. A nightclub, a sauna, and spa services are also featured at the luxury The Westin Gurgaon, New Delhi.

Smoking is allowed in designated areas at this 5-star Gurugram hotel.

  • 1 building
  • 313 guestrooms or units
  • 7 levels
  • 3 dining venues
  • 3 bars or lounges
  • 2 coffee shops
  • Conference rooms
  • 21528 sq ft of conference space
  • 2000 sq. m of conference space
  • Built in 2010
  • Nightclub
  • Deli
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Charging station for electric cars
  • Business centre (24 hours)
  • Conference centre
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Library
  • Terrace
  • Garden
  • Beauty salon
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Bellhop
  • Smoking in designated areas
  • Bar by the pool
The Westin Gurgaon, New Delhi offers 313 accommodations with iPod docking stations and DVD players. Each accommodation is individually furnished. Pillowtop beds feature Egyptian cotton sheets and down duvets. A pillow menu is available. 42-inch LCD televisions come with premium satellite channels and pay-per-view films. Fridges, coffee/tea makers and minibars are provided. Bathrooms include a separate bath and shower with a deep soaking bath and a rainfall showerhead. Bathrooms are also outfitted with bathrobes, slippers and designer toiletries.

In-room wired and wireless Internet access is available for a surcharge. Business-friendly amenities include desks, complimentary newspapers and telephones. Additionally, rooms include laptop-compatible safes and complimentary bottles of water. In-room massages, hypo-allergenic bedding and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

Heavenly Spa by Westin has 10 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages and Swedish massages. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic and hydrotherapy. The spa is equipped with a sauna, a hot tub and a steam room. The spa is open daily. Guests under 16 years old are not allowed in the spa. There are hot springs/mineral springs on site.

Languages

English, Hindi

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Property amenities

Internet

  • Available in all rooms: WiFi (INR 1 per stay); wired internet (surcharge)
  • Available in some public areas: Free WiFi
  • WiFi in public areas is free for up to 60 minutes per day

Parking and transport

  • Electric car charging station on site
  • Limo/town car service
  • Wheelchair-accessible parking available

Food and drink

  • Daily full breakfast available 7 AM to 11 AM for a fee: INR 1,200 per person
  • 2 coffee shops/cafes
  • 3 bars/lounges
  • 3 restaurants
  • A poolside bar
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • EEST
  • Prego
  • Seasonal Tastes
  • STORY Club and Lounge
  • Sunset STORY

Things to do

  • 24-hour gym
  • Evening entertainment
  • Fitness classes
  • Full-service spa
  • Library
  • Nightclub
  • Outdoor pool
  • Piano
  • Sauna
  • Steam room
  • TV in common areas
  • Yoga classes

Family friendly

  • DVD player
  • Free cot
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 24-hour business centre
  • Computer station
  • Conference centre (21,528 square foot of space)
  • Meeting rooms

Outdoors

  • Garden
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 10 treatment rooms
  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hot tub
  • Hot/mineral springs
  • Hydrotherapy
  • In-room massages
  • Manicures/pedicures
  • Prenatal massages
  • Reflexology
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Swedish massages
  • Thai massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 accessible parking space
  • Braille/raised signage
  • Height-adjustable showerhead
  • Lever door handles
  • No lift
  • Transfer shower
  • Valet for wheelchair-equipped vehicles
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • 1 building
  • 7 floors
  • Ballroom
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Built in 2010
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas
  • Double-glazed windows
  • No plastic coffee stirrers
  • Rooftop garden
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Egyptian cotton sheets
  • Free cot
  • Hypo-allergenic bedding
  • Pillow menu
  • Pillowtop mattress
  • Rollaway/extra bed (surcharge)

Bathroom

  • Deep soaking bathtub
  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Entertainment

  • 42-inch LCD TV with premium satellite channels
  • DVD player
  • IPod dock
  • Pay films

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Minibar
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Energy-saving switches in guestrooms
  • Free daily newspapers
  • Individual furnishings
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone
  • Recycling
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in time starts at 2 PM
Early check-in subject to availability
An early check-in fee will be charged
Late check-in fee
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
To register at this property, guests who are Indian citizens must provide a valid photo identity card issued by the Government of India; travelers who are not citizens of India must present a valid passport and visa.

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at The Westin Gurgaon, New Delhi

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for INR 1500.0 per stay.
  • Free cots (infant beds)!

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: from approximately INR 1200 per person
  • Fee for in-room wireless Internet: INR 1 per stay (rates may vary)
  • Fee for in-room wired Internet: INR 900 per stay (rates may vary)
  • Early check-in is available for a fee (subject to availability)
  • Late check-in fee
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: INR 1500.0 per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 18 years old.
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
This property uses solar energy
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Minimum Spring Break check-in age is 18 years old. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Union Pay, debit cards and cash. This property uses solar energy. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott) guidelines.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.
  • Free WiFi in public areas is limited to 60 minutes per day.

Property is also known as

Gurgaon New Delhi
New Delhi Gurgaon
New Delhi Westin
Westin Delhi
Westin Gurgaon Delhi
Westin Gurgaon New Delhi
Westin New Delhi
Westin New Delhi Gurgaon
Westin New Delhi Hotel
Westin New Delhi Hotel Gurgaon
Westin Gurgaon, New Delhi Hotel Gurgaon
Westin Gurgaon New Delhi Hotel
The Westin Gurgaon New Delhi
The Westin Gurgaon, New Delhi Hotel
The Westin Gurgaon, New Delhi Gurugram
The Westin Gurgaon, New Delhi Hotel Gurugram

Frequently asked questions

What is the cancellation policy at The Westin Gurgaon, New Delhi?

The Westin Gurgaon, New Delhi offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at The Westin Gurgaon, New Delhi?

As of 7 May 2025, prices found for a 1-night stay for 2 adults at The Westin Gurgaon, New Delhi on 9 May 2025 start from AU$214.65, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is there a spa on site at The Westin Gurgaon, New Delhi?

Yep, Heavenly Spa by Westin is available for guests. It has a hot tub, a steam room, a sauna and hot springs. You'll enjoy heaps of services like detox wraps, body wraps and body scrubs, as well as hot stone massages.

Does The Westin Gurgaon, New Delhi have a pool?

The Westin Gurgaon, New Delhi has an outdoor pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a coldie from the bar.

What luxury perks are available at The Westin Gurgaon, New Delhi?

The Westin Gurgaon, New Delhi features a full-service spa, a nightclub and a health club. All guestrooms come with deep soaking tubs, pillowtop beds and 24-hour room service.

What makes The Westin Gurgaon, New Delhi a romantic place to stay?

A hot tub and couples spa treatments, as well as deep-soaking baths and pillowtop beds in the guestrooms, help set the scene for a romantic weekend at The Westin Gurgaon, New Delhi.

Is The Westin Gurgaon, New Delhi family-friendly?

You bet! With amenities such as children's meals and laundry facilities, as well as free infant beds in the guestrooms, it's no surprise that The Westin Gurgaon, New Delhi is a hit with families.

Are there hot tubs in the rooms at The Westin Gurgaon, New Delhi?

No, but there are deep-soaking baths in the guestrooms.

Does The Westin Gurgaon, New Delhi serve breakfast?

Yeah, full breakfast is offered daily between 7 AM and 11 AM.

Is there a free airport shuttle available at The Westin Gurgaon, New Delhi?

No, The Westin Gurgaon, New Delhi does not offer an airport shuttle service.

Is there a bar or restaurant at The Westin Gurgaon, New Delhi?

Yep, they've got a poolside bar and 3 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at The Westin Gurgaon, New Delhi?

Check-in begins at 2 PM. Check-out time is noon.

Are pets allowed at The Westin Gurgaon, New Delhi?

No, pets and service animals are not allowed.

The Westin Gurgaon, New Delhi Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 163 out of 284 reviews
Rating 8 - Good. 73 out of 284 reviews
Rating 6 - Okay. 21 out of 284 reviews
Rating 4 - Poor. 15 out of 284 reviews
Rating 2 - Terrible. 12 out of 284 reviews

9.0/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

6/10 Okay

Tushar

Business traveller
Liked: Room comfort
Disliked: Cleanliness, staff & service, property conditions & facilities

Worst service - not expected from Westin

Horrible service. They gave me a room whose wardrobe was leaking water from the room upstairs. A replacement room was provided after constant follow up with the front desk. The delay caused me to miss a critical business meeting causing me a financial loss. Will never stay here again
Stayed 1 night in Apr 2025

10/10 Excellent

Harpreet

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2025

10/10 Excellent

Rachel

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Mar 2025

10/10 Excellent

Duncan

Stayed 4 nights in Mar 2025

10/10 Excellent

Jagdeep

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Felt very warm and homely atmosphere. All staff members are very courteous, warm and helpful. Special thanks to Karan, Piyush, Adarsh, Ashok, Manguram ( tea) who served us in the restaurant. We have left a ladies shawl( brown) in the lobby area kept in a paper carry bag. Please connect with us id you cam find it.
Stayed 2 nights in Mar 2025

10/10 Excellent

Ahin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Exceptional service
Stayed 2 nights in Mar 2025

10/10 Excellent

Guanghui

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Enjoyed my stay!

I enjoyed my 3-night stay here. Front Desk Neha, she was so helpful from checking in to checking out, very caring and professional, always with a smile. Executive lounge Anshu Kumar remembered my favorite foods, always brought them to me. Their caring and smiles made my stay very comfortable and relaxing. Would stay at the same hotel whenever I visit Delhi.
Stayed 3 nights in Mar 2025

10/10 Excellent

divyank

Stayed 1 night in Mar 2025

10/10 Excellent

Francis

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Feb 2025

8/10 Good

Angus

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Solid hotel

Probably the most comfortable hotel bed ever!! The hotel is a little tired and could do with a refresh but overall the friendly staff, good gym and food make up for it.
Stayed 4 nights in Feb 2025

10/10 Excellent

ROHIT

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2024

6/10 Okay

Manpreet

Travelled with family
Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Dec 2024

10/10 Excellent

Suresh Venkata, West Chester

Liked: Cleanliness, staff & service, property conditions & facilities
Na
Stayed 1 night in Dec 2024

8/10 Good

Pankaj, Delhi

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good, just a late check in.
Stayed 1 night in Dec 2024

10/10 Excellent

Dhananjay

Liked: Cleanliness, staff & service, property conditions & facilities
I am impressed with their dining staff especially Pankaj who took care of us today (03/31/2024) during breakfast.
Stayed 1 night in Dec 2024

2/10 Terrible

Mayank

Disliked: Property conditions & facilities, room comfort

WORST HOTEL AWARD DELHI NCR goes to Weston Gurgaon

The hotel is the worst hotel in gurugram. Maybe there were harsher words I could use. Let me list the issues we faced: 1. At night either the hotel staff / guest above our room started moving tables / chairs around and produced squeaking noises for the whole night. After severally complaining again and again at front desk, no body did anything. They continued to lie it was not there anymore or will stop. At the end after 3 hours of painful noises, and no help from hotel staff, we requested the hotel to move our room, but again they continue to do nothing. Staff at night has no training for customer service whatsoever. At the end at 2am in morning we had to take all our belongings and camp at the reception for the people to understand the frustration it had caused us. This is the worst hotel ever. 2. At the morning breakfast, for both days they continue to tell us tell us they have no tables and offered us to go to another restaurant where they was little selection of food and no service whatsoever. The food was absolutely tasteless and cold and nobody trained was present. The staff was chit chatting at the corner the whole time and we had to ring a siren to get anyone’s attention. It was a gruesome experience. 3. The hotel room was unclean, hair everywhere in the bathroom and the room. They didn’t even bother to vacuum to clean the sheets properly. It seems either they are too overwhelmed or don’t care. HIGHLY RECOMMEND TO STAY AWAY FROM THIS HOTEL.
Stayed 2 nights in Dec 2024

8/10 Good

alvin&nina

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
The lobby is nice and elegant. Rooms however lack cleanliness. Our bedsheets were dirty and so was the bathroom, however when we informed staff they promptly changed the sheets. The bathrooms and bathtubs need to be cleaned properly if they wish to maintain their standards. Breakfast was amazing with plenty of options
Stayed 1 night in Dec 2024

10/10 Excellent

Baktha, Princeton

Stayed 2 nights in Nov 2024

10/10 Excellent

Richard

Stayed 2 nights in Nov 2024

10/10 Excellent

Srishti

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good food
Stayed 1 night in Nov 2024

10/10 Excellent

Baktha, Princeton

Liked: Cleanliness, staff & service, property conditions & facilities
Oasis of peace and cozy comfort in the middle of chaotic traffic and dust.
Stayed 1 night in Nov 2024

10/10 Excellent

Luna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was so attentive and kind! Everything was extremely clean and well taken care of. They even sent up complimentary treats to my room! I really felt like the staff cared how my experience was!
Stayed 2 nights in Oct 2024

6/10 Okay

Brian

Liked: Cleanliness
Stayed 2 nights in Oct 2024

10/10 Excellent

Luna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is clean and beautiful, staff is great, food selection and taste is wonderful!
Stayed 1 night in Oct 2024

10/10 Excellent

Mariyam

Stayed 4 nights in Oct 2024