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4.4 out of 5

"This is a beautiful place. The staff are welcoming and personable in a professional but natural/relaxed way. We'll go back soon. Highly recommended! " More

By a verified traveller on Wed 15 Jul 2020

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Hotel Description

A luxury stay in the heart of Sydney awaits you at Hotel Mountain Heritage - Blue Mountains. Within a 10-minute stroll you'll find Blue Mountains Cultural Centre and Leura Mall within a 30-minute walk. Highlights at this family-friendly hotel include a full-service spa, a restaurant, and free self parking.

LCD TVs with digital channels are featured in all 41 rooms, and you can enjoy DVD players, safes, and hair dryers. Minibars provide refreshments, and in-room dining is easy with amenities like refrigerators and room service. Phones, irons/ironing boards, and desks are also available.

A relaxing visit to Spa Sublime can include deep-tissue massages and hot stone massages along with facials, body treatments, and mani/pedis. The restaurant, Jamison Views Restaurant, serves local and international cuisine and is open for breakfast and dinner. For a drink, you can stop by the hotel's own bar/lounge. Enjoy the fitness center, seasonal outdoor swimming pool, and pool loungers. Plus you'll find free WiFi in public areas, a conference center, and laundry facilities. Each morning continental breakfast is served between 7:30 AM and 9:30 AM.

With a stay at this 4.5-star Katoomba hotel, you'll be 2 km (1.2 mi) from Leura Cascades and 2.9 km (1.8 mi) from Three Sisters.

Heritage Room

Bed Count 1 Queen Bed Maximum Occupancy 3 Max
AU$187* Per night/room 25 Aug. - 26 Aug.

Mountain View Villa with Balcony, Spa & Fireplace

Bed Count 1 King Bed Maximum Occupancy 4 Max

Premium Suite, Balcony, Mountain View

Bed Count 1 King Bed Maximum Occupancy 4 Max

Two Bedroom Family Suite w.Fireplace and Jetted Tub

Bed Count 2 King Beds Maximum Occupancy 5 Max

Mountain View Spa Suite

Bed Count 1 King Bed Maximum Occupancy 4 Max

Heritage Fireplace & Spa Room

Bed Count 1 King Bed Maximum Occupancy 3 Max

Hotel Mountain Heritage - Blue Mountains ratings based on 361 Verified Reviews

Review Summary
4.4 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Hotel Mountain Heritage - Blue Mountains

Everyone (160) Couples (171) Family (28)
5 out of 5

Posted by on 15 Jul. 2020

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5 out of 5
This is a beautiful place. The staff are welcoming and personable in a professional but natural/relaxed way. We'll go back soon. Highly recommended!

Posted by , from Springwood, NSW on 15 Jul. 2020

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Comment from Hotel Management

27 Jul. 2020 by The Team at Hotel Mountain Heritage

Hi Andy, thank you for leaving us such a lovely review here on Expedia. Our team always put in the extra effort to make guests more comfortable and it’s so nice to see when its appreciated. We hope you will come back and stay with us again soon!

5 out of 5

Posted by on 4 Jun. 2020

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4 out of 5
We were there on the Saturday night of the Valentine's Day weekend. We booked in for dinner but there was a very limited fixed menu with a minimum of 2 courses for $65. While the food was good it was overpriced and we normally don't eat 2 courses, especially for that price. Would not stay again if the menu was that limited again.

Posted by , from Central Coast on 18 Feb. 2020

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Comment from Hotel Management

20 Feb. 2020 by Kind regards, The Mountain Heritage Team

Hi Nanette, Thank you for staying with us on Valentine’s Day and for leaving a review. We notice you have not commented on our rooms & general facilities so assume that your 4/5 rating means you were happy with your accommodation. The special Valentine’s Menu (& its pricing) was consistent with what other similar restaurants & hotels were offering for special occasions such as Valentine’s Day, Christmas Day, July Yulefest etc. If you generally only order a 1 course meal then perhaps visit us on a standard week next time - we do offer a la carte menu with a large selection. In addition, there are a wide range of restaurants to choose from within easy walking distance of our hotel– however we are glad you chose to dine with us to take advantage of the breathtaking cliff and valley views visible only from our restaurant. Kind regards, The Mountain Heritage Team

5 out of 5

Posted by on 3 Nov. 2019

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Comment from Hotel Management

4 Nov. 2019 by The Mountain Heritage Team

Thank you for staying with us, and for giving us a 5 out of 5 rating. We're glad you enjoyed your stay, and appreciate your support. Kind regards, The Mountain Heritage Team

5 out of 5
Amazing stay. Loved the room. Beautiful restaurant excellent staff and the best food and views!

Posted by on 27 Oct. 2019

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Comment from Hotel Management

28 Oct. 2019 by Mountain Heritage Team

Thank you for staying with us, and for taking the time to leave this lovely review. We pride ourselves on ensuring all our guests enjoy an amazing stay, and since you've covered everything that makes our property so special, we can see that we definitely hit the mark! We look forward to seeing you again. Kind regards The Mountain Heritage Team

5 out of 5
The service was second to none. All the staff went out of their way to make us comfortable and enjoy our stay.

Posted by on 18 Oct. 2019

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Comment from Hotel Management

20 Oct. 2019 by The Mountain Heritage Team

Thank you for staying with us, and for taking the time to leave this review. Everyone here prides themselves on impeccable, friendly service, so we're very happy to see you appreciated it. We look forward to seeing you again! Kind regards, The Mountain Heritage Team

4 out of 5
I have been before and although this visit was lovely, it has declined somewhat since my last visit. The restaurant food was very tasteless and quite expensive. The quality of the food was very disappointing. The staff, however, especially the young lady waitress, was just delightful and very helpful and accommodating. She is just wonderful. The rooms were still sweet but the bathroom was a bit jarring. We had a spa room and everywhere around the spa was moudly. Was quite icky and off-putting. Needs a very thorough clean and in all honesty, this issue has put me off considerably. The room itself, in general was lovely, sweet and quaint, which I love. The bed was comfy but the somewhat plastic sheets were so noisy!! Overall I was a little disappointed but if these issues are addressed, would love to return sometime. Many thanks

Posted by on 10 Oct. 2019

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Comment from Hotel Management

11 Oct. 2019 by The Mountain Heritage Team

Thank you for staying with us, and for taking the time to leave your review. We will be sure to pass on your kind words to our staff. We’re glad your visit was lovely, but since we pride ourselves on maintaining our 4 ½ Star standards, we apologise that we did not meet expectations this time around. Although our food gets great reviews and is very competitively priced, we’re sorry it did not appeal to you. Please be assured that we welcome our diners telling us whether they are enjoying their food or not while they are in our restaurant. Our friendly staff will be more than willing to make sure you are satisfied! Thank you for bringing the spa to our attention. We’re sorry that was missed but we have got straight onto fixing it. We’d also like you to know that all our rooms use high quality, 100% pure Indian cotton sheets. We really do appreciate feedback like yours, so once again thank you for taking the time to write this review. We hope we do see return sometime. Kind regards, The Mountain Heritage Team

5 out of 5
Wonderful views, lovely garden setting, excellent food

Posted by on 8 Oct. 2019

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Comment from Hotel Management

10 Oct. 2019 by The Mountain Heritage Team

Thank you for staying with us, and for your wonderful review. Our wonderful views, gardens and food are definitely three top things that make a stay here so special! Kind regards, The Mountain Heritage Team

5 out of 5
The room was exceptionally comfortable, and the location was amazing! The view from the restaurant is the best

Posted by on 2 Sep. 2019

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Comment from Hotel Management

3 Sep. 2019 by The Mountain Heritage Team

Hello Nick, Thank you for choosing to stay at our property, and for taking the time to leave a review. We're glad to hear you had a comfortable stay and loved our views and location. We hope you come back some day to enjoy it all over again! Kind regards The Mountain Heritage Team

About the Hotel Mountain Heritage - Blue Mountains

Location Apex & Lovel Streets, Katoomba, NSW 2780

Property Features

Hotel Mountain Heritage - Blue Mountains offers its guests a full-service spa, a fitness center, and a seasonal outdoor pool. There's a restaurant on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. Event space at this hotel measures 3854 square feet (358 square meters) and includes a conference center. A library, a terrace, and tour/ticket assistance are also featured at the luxury Hotel Mountain Heritage - Blue Mountains. Free self parking is available. This 4.5-star Sydney hotel is smoke free.

  • 41 guestrooms or units
  • 3 levels
  • 2 buildings
  • 3854 sq ft of conference space
  • 358 sq m of conference space
  • Built in 1908
  • Dining venue
  • Bar or lounge
  • Poolside lounge chairs
  • Conference center
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (limited hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Wedding services available
  • Game room or arcade
  • Pool or billiards table
  • Library
  • Terrace
  • Garden
  • BBQ grill(s)
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • No smoking on site

Internet

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Airport: Kingsford Smith Intl. Airport (SYD) (103.2 km / 64.1 mi)
  • Train station: Katoomba Station (0.7 km / 0.4 mi)
  • Parking: Free self parking

Room Amenities

Hotel Mountain Heritage - Blue Mountains offers 41 accommodations with DVD players and minibars. LCD televisions come with digital channels. Bathrooms include designer toiletries, complimentary toiletries, and hair dryers. Business-friendly amenities include desks, safes, and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

  • Minibar
  • In-room dining (limited hours)
  • LCD television
  • Digital channels
  • DVD player
  • Refrigerator
  • Electric kettle
  • Cribs (surcharge)
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Wheelchair accessible

Food & Drink

For a fee, guests can enjoy continental breakfast daily from 7:30 AM to 9:30 AM.

Jamison Views Restaurant - Overlooking the garden, this restaurant specializes in local and international cuisine and serves breakfast and dinner. Guests can enjoy drinks at the bar. Reservations are required.

Room service (during limited hours) is available.

Spa Services

  • Hot stone massage
  • Deep tissue massage
  • Swedish massage
  • Manicures and pedicures
  • Body treatments
  • Facial treatments
  • Massages

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at 9:00 PM
  • Minimum check-in age is: 18

Special check-in instructions:

The front desk is open daily from 7 AM - 9:00 PM. To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation. If you are planning to arrive after 9:30 PM please contact the property in advance using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival.

The front desk at this property is open daily from 7 AM - 9:00 PM.
To arrange for check-in, guests must contact the property in advance of arrival using the information on the booking confirmation. Guests arriving after 9:30 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for AUD 60.0 per night.
  • Cribs (infant beds) are available for AUD 30.0 per stay.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. For guests' safety, the property includes a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property.Social distancing measures are in place and guests are provided with hand sanitizer.Contactless check-out is available.Each guestroom is kept vacant for a minimum of 72 hours between bookings.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • UnionPay
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Debit cards not accepted
  • Guests are provided with free hand sanitiser
  • Staffed front desk
  • Social distancing measures are in place
  • Property confirms they are implementing enhanced cleaning measures
  • No lifts
  • Individually wrapped food options are not available
  • Gap period enforced between guests' stays 72 hours

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: AUD 19 for adults and AUD 10 for children (approximately)
  • Early check-in is available for a fee (subject to availability, amount varies)
  • Late check-out is available for a fee (subject to availability, amount varies)
  • Crib (infant bed) fee: AUD 30.0 per stay
  • Rollaway bed fee: AUD 60.0 per night
  • Credit card charges are subject to a surcharge of 2 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Mountain Heritage Hotel Retreat
  • Mountain Heritage Hotel Retreat Katoomba
  • Mountain Heritage Retreat
  • Mountain Heritage Retreat Katoomba
  • Mountain Heritage Hotel Katoomba
  • Mountain Heritage Katoomba
  • Mountain Heritage Hotel Spa Retreat
  • Hotel Mountain Heritage Blue Mountains Katoomba
  • Hotel Mountain Heritage Blue Mountains
  • Mountain Heritage Blue Mountains Katoomba
  • Mountain Heritage Blue Mountains
  • Mountain Heritage Hotel
  • Mountain Heritage Katoomba
  • Mountain Heritage Hotel Katoomba
  • Hotel Mountain Heritage - Blue Mountains Hotel
  • Hotel Mountain Heritage - Blue Mountains Katoomba
  • Hotel Mountain Heritage - Blue Mountains Hotel Katoomba

You should know

  • The seasonal pool will open in November and close in March.
  • Pool access available from 7 AM to 7 PM.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.

National Rating

This property has been awarded a star rating from the Australian Star Ratings Agency, Star Ratings Australia.

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.