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4.3 out of 5

"Location and friendly staff " More

By a verified traveller on Wed 02 Jun 2021

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Hotel Description

A family-friendly stay in Karuah awaits you at BIG4 Karuah Jetty Holiday Park. Within just a 10-minute stroll, you'll find Karuah Nature Reserve and Gir-um-bit National Park. Highlights at this holiday park include an outdoor swimming pool and in-room free WiFi.

All 24 accommodations feature balconies or patios, TVs, and coffee/tea makers. Refrigerators and microwaves make in-room dining convenient. Weekly housekeeping is available.

Enjoy the outdoor tennis court and kids' swimming pool as well as access to basketball and volleyball. Other amenities include WiFi in public areas and laundry facilities. There's also the convenience of free self parking.

With a stay at this 3.5-star Karuah holiday park, you'll be 1 km (0.6 mi) from Longworth Park and 3.1 km (1.9 mi) from Karuah National Park.

Garden Villa

Bed Count 1 King Bed Maximum Occupancy 3 Max
AU$110* Per night/room 19 Oct. - 20 Oct.

Family Villa

Bed Count 1 Queen Bed Maximum Occupancy 8 Max

Queen Villa

Bed Count 1 Queen Bed Maximum Occupancy 6 Max

Deluxe Villa

Bed Count 1 Queen Bed Maximum Occupancy 6 Max

BIG4 Karuah Jetty Holiday Park ratings based on 86 Verified Reviews

Review Summary
4.3 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for BIG4 Karuah Jetty Holiday Park

Everyone (41) Couples (7) Family (36)
4 out of 5
Beds need upgrade

Posted by on 28 Jun. 2021

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Comment from Hotel Management

7 Jul. 2021 by Guest Relations Manager

Thank you for your feedback and 4 out of 5, it's very much appreciated. As your review is anonymous we cannot look into which cabin you stay in specifically, but we are in the process of replacing beds that need retiring. We hope you will come and stay again.

5 out of 5
Location and friendly staff

Posted by on 2 Jun. 2021

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Comment from Hotel Management

10 Jun. 2021 by Guest Relations Manager

Thanks so much for the great feedback and 5/5 rating!

4 out of 5
Spacious and Private

Posted by on 1 Jun. 2021

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Comment from Hotel Management

10 Jun. 2021 by Guest Relations Manager

Thank you we appreciate the 4/5 rating!

5 out of 5

Posted by on 27 May 2021

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Comment from Hotel Management

10 Jun. 2021 by Guest Relations Manager

Thanks so much for the excellent 5/5 stars!

4 out of 5
Quick check-in and helpful staff

Posted by on 15 May 2021

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Comment from Hotel Management

20 May 2021 by Guest Relations Manager

Thank you for choosing to stay with us! We appreciate your positive feedback and 4/5 rating.

5 out of 5
Room was nice. Very clean. Staff was wonderful

Posted by on 3 May 2021

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Comment from Hotel Management

6 May 2021 by Guest Relations Manager

Thank you for staying with us and we appreciate your great feedback, in particular that you found our staff to be wonderful. Thanks so much!

5 out of 5

Posted by on 1 May 2021

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Comment from Hotel Management

20 May 2021 by Guest Relations Manager

Thanks so much for the 5/5!

4 out of 5

Posted by on 13 Apr. 2021

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Comment from Hotel Management

6 May 2021 by Guest Relations Manager

Thank you for the 4/5 rating!

4 out of 5
It was a pleasant stay. Rooms were clean. Location is perfect.

Posted by on 16 Feb. 2021

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Comment from Hotel Management

7 Apr. 2021 by BIG4 Karuah Jetty HP - Guest Relations

Thanks for your 4/5 review score and lovely comments.

1 out of 5
I can not recommend the campground. Pool was absolutely filthy. Drunken fights in the evening.

Posted by on 9 Feb. 2021

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Comment from Hotel Management

9 Feb. 2021 by Guest Relations Manager

We were saddened to receive an review of this nature. Unfortunately your review has been left anonymously, so we are unable to investigate the details of when you stayed. We can confirm that our pool is cleaned daily and checked regularly to make sure it is sparkling clean for our guests. Also, there have been no reports of fights and we do have onsite caretakers available for any issues after hours. Our team are always available and appreciate the opportunity to address your concerns during your stay with us. We are sorry if this was your experience as we strive for 5/5 for all our guests.

About the BIG4 Karuah Jetty Holiday Park

Location 88 Holdom Road, Karuah, NSW 2324

Property Features

BIG4 Karuah Jetty Holiday Park offers its guests an outdoor pool, an outdoor tennis court, and a children's pool. Public spaces have WiFi for a fee. A terrace, tour/ticket assistance, and barbecue grills are also featured at the family-friendly BIG4 Karuah Jetty Holiday Park. Free self parking is available. Smoking is allowed in designated areas at this 3.5-star Karuah holiday park.

  • 24 guestrooms or units
  • Self-service laundry
  • Front desk (limited hours)
  • Tour and ticket information
  • Game room or arcade
  • Terrace
  • Garden
  • BBQ grill(s)
  • Outdoor picnic space
  • Smoking in designated areas

Family Friendly Amenities

  • Family property
  • Outdoor pool
  • Children's pool
  • Free WiFi
  • Outdoor tennis court
  • Laundry facilities
  • Arcade/game room
  • Playground on site
  • Full-sized refrigerator/freezer
  • Microwave
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: WiFi (surcharge)

Parking

Free self parking

Transport

  • Parking: Free self parking

Room Amenities

BIG4 Karuah Jetty Holiday Park offers 24 air-conditioned accommodations with irons/ironing boards. Rooms open to balconies or patios. Guests can surf the web using the complimentary wireless Internet access. Full-sized refrigerators/freezers, microwaves, and coffee/tea makers are provided. Cribs/infant beds (complimentary) are also available. Housekeeping is provided weekly.

  • Private balcony or patio
  • Television
  • Refrigerator (full size)
  • Microwave
  • Coffee maker
  • Cribs (free)
  • Housekeeping (weekly)
  • Iron and ironing board
  • Air conditioning
  • Ensuite bathroom

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at 5 PM

Special check-in instructions:

The front desk is open daily from 9 AM - 5 PM. If you are planning to arrive after 5 PM please contact the property in advance using the information on the booking confirmation. Guests will receive an email 72 hours before arrival with check-in instructions. Front desk staff will greet guests on arrival.

The front desk at this property is open daily from 9 AM - 5 PM.
Guests arriving after 5 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests will receive an email 72 hours before arrival with check-in information. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard, debit cards, and cash. For guests' safety, the property includes a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; guests are provided with hand sanitizer; cashless payment methods are available for all transactions. Contactless check-out is available.

  • No rollaway/extra beds available
  • No lifts
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Debit cards
  • Guests will receive an email with special check-in instructions
  • Staffed front desk
  • Property is cleaned with disinfectant
  • Staff do not wear personal protective equipment
  • Protective clothing is not available for guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are not available
  • No gap period between guests' stays
  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property does not follow sanitisation practices of any association
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Cashless transactions are available
  • Masks are not compulsory at the property
  • Contactless food service / room service is not available
  • Reservation is not required for facilities on site
  • Mobile key entry is not available
  • Food service not has not been amended for enhanced safety

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for wireless Internet in public areas: AUD 5.50 per 24-hour period (rates may vary)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • BIG4 Karuah Jetty Holiday Park Campground
  • BIG4 Jetty Holiday Park Campground
  • BIG4 Karuah Jetty Holiday Park
  • BIG4 Jetty Holiday Park
  • BIG4 Karuah Jetty Holiday Park Port Stephens
  • BIG4 Karuah Jetty Holiday Park Campsite
  • BIG4 Jetty Holiday Park Campsite
  • Big4 Karuah Jetty Park Karuah
  • BIG4 Karuah Jetty Holiday Park Karuah
  • BIG4 Karuah Jetty Holiday Park Holiday Park
  • BIG4 Karuah Jetty Holiday Park Holiday Park Karuah
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Frequently asked questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.