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Hotel Description

A luxury stay in Kamuela awaits you at Fairmont Orchid. You'll be within a 20-minute walk of Great 4-D Movie Ride and 3.6 km (2.2 mi) from Mauna Lani Beach. Highlights at this beachfront resort include 4 restaurants, 2 bars/lounges, and a full-service spa.

All 540 rooms feature LCD TVs with cable channels, and you can enjoy lanais, WiFi, and wired Internet. Nice touches to enhance your stay include bathrobes, slippers, and designer toiletries. Room service, separate bathtubs and showers, and coffee/tea makers are also available.

A relaxing visit to Spa Without Walls can include deep-tissue massages and hot stone massages along with body wraps, body scrubs, and reflexology. The restaurant, Hale Kai Restaurant, serves international cuisine and is open for lunch and dinner. At the resort's own beach bar, you can stop for a drink. Spend the day at the private beach where you'll find cabanas, and enjoy the 10 outdoor tennis courts and golf course. Conference space, a business center, and limo/town car service are among the business amenities offered. Other amenities include an outdoor swimming pool, free WiFi in public areas, and a gym. Buffet breakfast is available daily between 6:30 AM and 10:30 AM. Bring your pet along and take advantage of this property's pet-friendly amenities such as food and water bowls. There's also the convenience of free self parking.

Within a 30-minute drive of this 4.5-star Kamuela resort, attractions include Hapuna Beach State Park and Mauna Kea Beach.

Room, 1 King Bed, Non Smoking, Garden View (Fairmont)

Bed Count 1 King Bed Maximum Occupancy 3 Max
AU$1,127* Per night/room 4 Feb. - 5 Feb.

Fairmont Gold, Premium Room, 1 Queen Bed, Ocean View

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Room, 2 Queen Beds, Non Smoking, Oceanfront

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Fairmont Gold, Room, 1 King Bed, Non Smoking, Garden View

Bed Count 1 King Bed Maximum Occupancy 2 Max

Executive Suite, 1 King Bed, Non Smoking, Garden View

Bed Count 1 King Bed Maximum Occupancy 3 Max

Executive Suite, 1 King Bed, Non Smoking, Ocean View

Bed Count 1 King Bed Maximum Occupancy 3 Max

Fairmont Orchid ratings based on 4 Verified Reviews

Review Summary
3.8 out of 5 4.0 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Fairmont Orchid

Everyone (3) Business (1)
5 out of 5
Fabulous hotel on the beach with amazing buffet breakfast!

Posted by on 11 Dec. 2018

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Comment from Hotel Management

17 Dec. 2018 by Tara

Mahalo for staying with us!

4 out of 5

High quality, great spot

This was an excellent resort hotel. The beach right out the front provided some great snorkelling. The golf is great - we played the South Course which was very scenic. The concierge booked us some great tours - but the Kilauea tour, which was great, took 13 hours!

Posted by , from Australia on 28 Sep. 2017

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Comment from Hotel Management

10 Oct. 2017 by Fairmont Orchid, Hawaii

Thank you Peter!

2 out of 5

Pretty dull... Erroneous charges on my bill.

Pros: Room was nice.
Cons: $1300 charged to my account for no reason. Average food. Average drinks. The Big Island is dull after dark.
Location: Ha! The supermarket.
Beautiful. Absolutely beautiful. But dull. The main island doesn't really have much to do after 6pm. The staff suggestion was to drink and watch baseball - as an Australian this didn't seem like a great way to fill my time. But... It all went sour in day three when I saw they were charging me approx $450 a day on top of my security deposit, on top of my pre paid payment for my room! So I had an extra $1300 charged to my credit card. The reception staff initially said this was "normal" - but the manager whom I summoned backed away from that. After a few phone calls to my bank in AUS the charges were reversed with written confirmation from the Fairmont Orchid. Food is average at best. Drinks are plain. Facilities are expensive and average.

Posted by on 6 Nov. 2016

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4 out of 5

Excellent customer service, welcoming atmosphere.

Staff and customer service excellent. Cleanliness, facilities, pool, lagoon also great. Room size rather small for four people considering cost, and the food in the restaurants was so-so. Would recommend to cashed-up couples, not ideal for families.

Posted by , from Melbourne, Australia on 3 Oct. 2016

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Renovations + Closures

Due to COVID-19, this property’s food and beverage options may be limited.

Property Features

Step outside to feel the sun on your face and the sand in your toes on the white sand beach. Spend the day at the beach and work on your tan with sun loungers (chaise longues) or relax in the shade with cabanas (surcharge). Enjoy a summer holiday at Fairmont Orchid, where you can work on your swing at the golf course or spend a pampering afternoon at the full-service spa. A free manager's reception is offered daily. There are 4 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a beach bar. Public spaces have free WiFi and wired Internet. This luxury resort also offers an outdoor pool, outdoor tennis courts, and a health club. Free self parking is available. This 4.5-star Kamuela resort is smoke free.

  • 540 guestrooms or units
  • 6 levels
  • 4 dining venues
  • 2 bars or lounges
  • Manager's reception (free)
  • Deli
  • Cabanas on the beach (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Cabanas by the pool (surcharge)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Game room or arcade
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site
  • Bar on the beach
  • Coffee shop

Internet

Available in all rooms: WiFi (surcharge) , Wired internet access (surcharge)

Available in some public areas: Free WiFi , Free wired internet

Parking

Free self parking , Valet parking (surcharge)

Transport

  • Parking: Free self parking; valet parking available for a surcharge

Room Amenities

Fairmont Orchid offers 540 air-conditioned accommodations with video-game consoles and safes. Rooms open to lanais. 55-inch LCD televisions come with premium cable channels and pay movies. Bathrooms include separate bathtubs and showers, bathrobes, slippers, and designer toiletries. In-room wired and wireless Internet access is available for a surcharge. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include coffee/tea makers and hair dryers. In-room massages and hypo-allergenic bedding can be requested. A nightly turndown service is provided and housekeeping is offered daily.

  • Private lanai
  • In-room dining (limited hours)
  • LCD television
  • Cable channels
  • Premium channels
  • Movies for purchase
  • Coffee maker
  • Hypo-allergenic bedding
  • Separate shower and tub
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Nightly turndown service
  • Newspapers (free)
  • Gaming console
  • Childcare in room (surcharge)
  • Massage in room (surcharge)
  • Hair dryer
  • Safe
  • Bathrobes
  • Slippers
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available
  • Wardrobe or closet

Food & Drink

The resort hosts a free manager's reception daily.

Hale Kai Restaurant - This restaurant specializes in international cuisine and serves lunch and dinner.

Browns Beach House - This beachfront restaurant specializes in Hawaiian cuisine and serves dinner only. Open daily.

Norios Japanese Sushi Bar - Overlooking the garden, this sushi bar specializes in Japanese cuisine and serves breakfast and dinner. Open daily.

The Orchid Court - Onsite restaurant. Open daily.

Room service (during limited hours) is available.

Spa Services

  • Body treatments
  • Facial treatments
  • Massages on beach
  • Manicures and pedicures
  • Body wraps
  • Body scrubs
  • Sauna in spa
  • Massages
  • Hot stone massage
  • Deep tissue massage
  • Swedish massage
  • Steam room in spa
  • Thai massage
  • Reflexology
  • Sports massage

Hotel Policies

Check-in

  • Check-in time starts at 4:00 PM
  • Minimum check-in age is: 21
  • Check-in time ends at midnight

Special check-in instructions:

Guests will receive an email 7 days before arrival with check-in instructions. Front desk staff will greet guests on arrival.

Guests will receive an email 7 days before arrival with check-in information. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 75.0 per night.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets: USD 25 per accommodation, per night, plus a deposit of USD 25 per day
  • Food and water bowls are available
  • Service animals are exempt from fees

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The tax ID number is TA-052-830-4128-01. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, debit cards, and cash. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer. Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service. Each guestroom is kept vacant for a minimum of 48 hours between bookings. This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).

  • No cots (infant beds) available
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Debit cards
  • State tax ID - TA-052-830-4128-01
  • Guests will receive an email with special check-in instructions
  • Staffed front desk
  • Security system
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Protective clothing is available for guests
  • Masks are available for guests
  • Gloves are available for guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property follows a brand or regulatory agency's sanitisation guidelines ALLSAFE (Accor Hotels)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • Individually wrapped food options are available for breakfast
  • Individually wrapped food options are available for lunch
  • Individually wrapped food options are available for dinner
  • Individually wrapped food options are available through room service
  • gap period enforced between guest stays 48 hours
  • Property confirms they are implementing guest safety measures

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee: USD 47.19 per accommodation, per night

The resort fee includes:

  • Pool access
  • Beach access
  • Beach loungers
  • Beach towels
  • Health club access
  • Fitness center access
  • Fitness/yoga classes
  • Sporting facilities or equipment
  • Shuttle service
  • Bicycle storage
  • Business center/computer access
  • Internet access
  • Phone calls
  • Faxes
  • In-room safe
  • In-room coffee
  • Concierge service
  • Parking

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between USD 29 and USD 40 per person (approximately)
  • Fee for in-room wireless Internet: USD 14.95 per night (rates may vary)
  • Fee for in-room wired Internet: USD 14.95 per night (rates may vary)
  • Valet parking fee: USD 25 per day (in/out privileges)
  • Pet deposit: USD 25 per day
  • Pet fee: USD 25 per accommodation, per night
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability, amount varies)
  • Rollaway bed fee: USD 75.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Fairmont Hawaii
  • Fairmont Orchid
  • Fairmont Orchid Hawaii Resort Kamuela
  • Fairmont Orchid Hotel
  • Fairmont Orchid Hotel Hawaii
  • Hawaii Fairmont
  • Hawaii Orchid Fairmont
  • Orchid Fairmont
  • Orchid Fairmont Hawaii
  • Orchid Hawaii Fairmont
  • Fairmont Orchid Hawaii Hotel
  • Fairmont Orchid Hawaii Kamuela
  • The Fairmont Orchid Hawaii
  • Fairmont Orchid Resort Kamuela
  • Fairmont Orchid Kamuela
  • Fairmont Orchid Resort
  • Fairmont Orchid Kamuela
  • Fairmont Orchid Resort Kamuela

You should know

  • Reservations are needed for golf tee times. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Awards & Affiliations

  • UNESCO Sustainable Tourism Pledge
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Frequently asked questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.