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Shangri-La Rasa Ria, Kota Kinabalu

Property class: 5 and above

Photo gallery for Shangri-La Rasa Ria, Kota Kinabalu

In-room safe, desk, laptop workspace, blackout curtains
Property video
Outdoor banquet area
5 restaurants, breakfast, lunch, dinner served; Japanese cuisine
2 outdoor pools, pool umbrellas, pool loungers

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Free airport shuttle
  • Parking included
The current price is AU$282
includes taxes & fees
14 May - 15 May

Explore the area

View map
Pantai Dalit, Kota Kinabalu, Tuaran, Sabah, 89208
  • Place, Dalit Bay Golf & Country Club
    ‪5 min walk‬
  • Place, Dalit Beach
    ‪8 min walk‬
  • Place, Imago Shopping Mall
    ‪43 min drive‬
  • Airport, Kota Kinabalu (BKI-Kota Kinabalu Intl.)
    ‪51 min drive‬

Room options

View all photos for Garden Deluxe Seaview (King)

Garden Deluxe Seaview (King)

Garden Deluxe Seaview (King)

10.0 out of 10
Exceptional
(3 reviews)
  • Sea view
  • 36 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Garden Deluxe Seaview (Twin)

Garden Deluxe Seaview (Twin)

Garden Deluxe Seaview (Twin)

8.0 out of 10
Very good
(3 reviews)
  • Sea view
  • 36 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Single Beds

View all photos for Garden Deluxe (King)

Garden Deluxe (King)

Garden Deluxe (King)

9.8 out of 10
Exceptional
(8 reviews)
  • Garden view
  • 36 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Garden Deluxe (Twin)

Garden Deluxe (Twin)

Garden Deluxe (Twin)

  • Garden view
  • 36 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Single Beds

View all photos for Garden Deluxe Family Room

Garden Deluxe Family Room

Garden Deluxe Family Room

  • Garden view
  • 36 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Ocean Junior Garden View Suite (King)

In-room safe, desk, laptop workspace, blackout curtains

Ocean Junior Garden View Suite (King)

10.0 out of 10
Exceptional
(2 reviews)
  • Garden view
  • 90 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Junior Suite, 2 Single Beds, Garden View

In-room safe, desk, laptop workspace, blackout curtains

Junior Suite, 2 Single Beds, Garden View

10.0 out of 10
Exceptional
(1 review)
  • Garden view
  • 90 sq m
  • Sleeps 4
  • 2 Single Beds

View all photos for Junior Suite, 1 King Bed, Sea View

In-room safe, desk, laptop workspace, blackout curtains

Junior Suite, 1 King Bed, Sea View

9.0 out of 10
Wonderful
(2 reviews)
  • Sea view
  • 90 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Junior Suite, 2 Single Beds, Sea View

In-room safe, desk, laptop workspace, blackout curtains

Junior Suite, 2 Single Beds, Sea View

10.0 out of 10
Exceptional
(2 reviews)
  • Sea view
  • 90 sq m
  • Sleeps 4
  • 2 Single Beds

View all photos for Garden Executive Suite (King)

In-room safe, desk, laptop workspace, blackout curtains

Garden Executive Suite (King)

10.0 out of 10
Exceptional
(1 review)
  • Garden view
  • 73 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Garden Superior Rainforest (King)

In-room safe, desk, laptop workspace, blackout curtains

Garden Superior Rainforest (King)

7.6 out of 10
Good
(5 reviews)
  • 36 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Garden Superior Rainforest (Twin)

Garden Superior Rainforest (Twin)

Garden Superior Rainforest (Twin)

  • 36 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Single Beds

View all photos for Junior Suite (Family Room)

Junior Suite (Family Room)

Junior Suite (Family Room)

10.0 out of 10
Exceptional
(1 review)
  • Garden view
  • 90 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Executive Suite, 1 King Bed (Ocean Wing)

Ping pong

Executive Suite, 1 King Bed (Ocean Wing)

  • Sea view
  • 180 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Suite (Garden Wing Speciality)

Suite (Garden Wing Speciality)

Suite (Garden Wing Speciality)

  • Sea view
  • 108 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Ocean Wing Executive Suite

Ping pong

Ocean Wing Executive Suite

  • Sea view
  • 178 sq m
  • Sleeps 3
  • 1 King Bed

About the area

Tuaran

A luxury stay in Tuaran awaits you at Shangri-La Rasa Ria, Kota Kinabalu. You'll be 0.4 km (0.2 mi) from Dalit Beach and 15.5 km (9.6 mi) from Upside Down House. Highlights at this beachfront resort include 5 restaurants, 2 outdoor swimming pools and a full-service spa. .A pampering day can include deep-tissue massages and hot stone massages along with body wraps, body scrubs and aromatherapy. The family restaurant, Kozan Teppanyaki, serves Japanese cuisine and is open for lunch and dinner. With 2 lounge bars and a beach bar to choose from, you can enjoy a drink at the resort. Spend the day at the private beach where you'll find free cabanas, and enjoy the on-site golf course and free kids' club. Other amenities include free Wi-Fi in public areas, a gym and an outdoor tennis court. Each morning a free buffet breakfast is served. There's also free self parking, along with the convenience of a free airport shuttle. .With a stay at this 5-property class Tuaran resort, you'll be 17.5 km (10.9 mi) from Tamparuli Suspension Bridge.
View more Resorts in TuaranOpens in a new window

What's nearby

  • Dalit Bay Golf & Country Club - 5 min walk - 0.4 km
  • Dalit Beach - 8 min walk - 0.7 km
  • 1Borneo Hypermall - 29 min drive - 25.1 km
  • Gaya Street Sunday Market - 41 min drive - 37.4 km
  • Imago Shopping Mall - 43 min drive - 39.1 km

Getting around

  • Tanjung Aru Station - 36 min drive
  • Kota Kinabalu (BKI-Kota Kinabalu Intl.) - 53 min drive

Restaurants

  • ‪Fat Famous - ‬5 min drive
  • ‪Coffee Terrace - ‬1 min walk
  • ‪Cajun Roti Canai - ‬7 min drive
  • ‪Gayang Seafood Restaurant 佳揚海鮮樓 - ‬11 min drive
  • ‪D'safinah Cafe - ‬8 min drive

About this property

Shangri-La Rasa Ria, Kota Kinabalu

Some rates at Shangri-La Rasa Ria, Kota Kinabalu are all-inclusive. These rates include on-site meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Simply walk outside to feel the sun on your face at the white sand beach. Enjoy the complimentary cabanas and sunloungers for a relaxing day at the beach. Summer fun is a breeze at Shangri-La Rasa Ria, Kota Kinabalu, where you can play a round of golf at the golf course, cool off in one of the 2 outdoor swimming pools and enjoy a treatment at the full-service spa.

Free breakfast is served daily. There are 5 restaurants on site, as well as a coffee shop/cafΘ and a nearby corner/local shop. You can enjoy a drink at one of the bars, which include 2 bars/lounges, a beach bar and a poolside bar. WiFi is free in public spaces. This luxury resort also offers a complimentary children's club, a children's pool and outdoor tennis courts. You'll have access to the outdoor pool at a partner property. Self parking is free.

Smoking is allowed in designated areas at this 5-star Tuaran resort.

  • 494 guestrooms or units
  • 6 levels
  • 2 buildings
  • 5 dining venues
  • 2 bars or lounges
  • Built in 1996
  • Buffet breakfast (free)
  • Karaoke
  • Kid's club (free)
  • Childcare (surcharge)
  • Cabanas on the beach (free)
  • Beach lounge chairs
  • Towels for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference centre
  • Business facilities
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Games room or arcade
  • Pool or billiards table
  • Corner/local shop
  • Terrace
  • Garden
  • Outdoor picnic space
  • Gift shop
  • Bellhop
  • Lift
  • Smoking in designated areas
  • Water dispenser
  • Locker space
  • Bar on the beach
  • Bar by the pool
Shangri-La Rasa Ria, Kota Kinabalu offers 494 air-conditioned accommodations with a safe and complimentary bottles of water. A pillow menu is available. This Tuaran resort provides complimentary wired and wireless Internet access, with a Wi-Fi speed of 100+ Mbps (good for 1–2 people or up to 6 devices).

Bathrooms include bathrobes, slippers, bidets and hairdryers. Business-friendly amenities include desks, desk chairs and telephones. Additionally, rooms include coffee/tea makers and an iron/ironing board. A nightly turndown service is provided and housekeeping is offered on a daily basis.

The on-site spa has 7 treatment rooms, including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa. Other services include deep-tissue massages, hot stone massages and facials. A variety of treatment therapies are provided, including aromatherapy and reflexology.

Similar properties

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  • On private beach
  • Pool
  • Spa
  • Kids’ pool
4.6 out of 5, Wonderful, 1,001 reviews
The price is AU$297
includes taxes & fees
11 May - 12 May
Shangri-La Tanjung Aru, Kota Kinabalu

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • Free return airport shuttle from 10:00 AM to 8:00 PM at scheduled times
  • Free shopping centre shuttle
  • Limo/town car service
  • Free self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily
  • 2 bars/lounges
  • 5 restaurants
  • A beach bar
  • A coffee shop/cafe
  • A poolside bar
  • Coffee and tea in common areas
  • Couples/private dining
  • Free daily manager's reception

Restaurants on site

  • Coffee Terrace
  • Kozan Teppanyaki
  • Oceano Modern Grill
  • Tepi Laut
  • The Eighth

Things to do

  • 18-hole golf course
  • 2 outdoor pools
  • Arcade/game room
  • Basketball
  • Beach volleyball
  • Billiards/pool table
  • Children's pool
  • Free bicycle rentals
  • Free children's club
  • Full-service spa
  • Games
  • Golf
  • Golf clubs/equipment
  • Golf lessons
  • Health club
  • Hiking/biking trails
  • Horseback riding/rentals
  • Karaoke
  • Kayaking
  • Outdoor pool (guest access)
  • Outdoor tennis court
  • Playground
  • Pro golf shop
  • Rock climbing
  • Sailing
  • Surfing/bodyboarding
  • Table tennis
  • Waterslide
  • Yoga classes

Family friendly

  • 2 outdoor pools
  • Arcade/game room
  • Babysitting (surcharge)
  • Children's games
  • Children's pool
  • Children's toys
  • Free children's club
  • Grocery/convenience store
  • Laundry facilities
  • Lifeguards on site
  • Playground
  • Stroller
  • Waterslide

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Grocery/convenience store
  • Laundry facilities
  • Lockers
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 10 meeting rooms
  • Business centre
  • Conference centre

Outdoors

  • Beach loungers
  • Beach towels
  • Free beach cabanas
  • Garden
  • On a private beach
  • Outdoor furniture
  • Picnic area
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 7 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Outdoor treatment areas
  • Reflexology

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 10 accessible parking spaces
  • Accessible airport shuttle
  • Bathroom emergency pull cord
  • Doorbell and phone notification
  • Grab bar in shower
  • Hand-held showerhead
  • Handrails in hallways
  • Handrails in stairways
  • Height-adjustable showerhead
  • Lever door handles
  • Lift
  • Low-height electrical sockets in bathroom
  • Phone accessibility kit
  • Sign language-capable staff
  • Stair-free path to entrance
  • Valet for wheelchair-equipped vehicles
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible bathroom vanity
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchairs on site

More

  • 2 buildings
  • 6 floors
  • Ballroom
  • Banquet hall
  • Built in 1996
  • Designated smoking areas
  • Lifeguards
  • Reception hall

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Pillow menu

Bathroom

  • Bidet
  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Food and drink

  • 24-hour room service
  • Champagne service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water

More

  • Air conditioning
  • Ceiling fan
  • Connecting rooms available
  • Desk
  • Desk chair
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
Guests who book breakfast-inclusive rate plans will receive breakfast for guests age 12 and older.

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Shangri-La Rasa Ria, Kota Kinabalu

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 11 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for MYR 237.6 per night.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: MYR 237.6 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 18 years old.
This property accepts credit cards, debit cards and mobile payments; cash is not accepted
Mobile payment options include: Alipay, Apple Pay, Boost, DuitNow, MaybankPay, Samsung Pay and WeChat Pay
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit or credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. Minimum Spring Break check-in age is 18 years old. This property accepts Visa, Mastercard, American Express, JCB International, Union Pay, debit cards, mobile payments, Alipay, Apple Pay, Boost, DuitNow and MaybankPay. Cash is not accepted. This property reserves the right to pre-authorise the guest's credit card prior to arrival. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation.

We should mention

  • Reservations are needed for golf tee times and spa treatments. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
  • Up to 2 children aged 11 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

Shangri-La's Rasa Ria
Shangri-La's Rasa Ria Resort
Shangri-La's Rasa Ria Resort Tuaran
Shangri-La's Rasa Ria Tuaran
Shangri La's Rasa Ria Resort Spa
Shangri-La Rasa Ria, Kota Kinabalu Resort
Shangri-La Rasa Ria, Kota Kinabalu Tuaran
Shangri-La Rasa Ria, Kota Kinabalu Resort Tuaran

Frequently asked questions

What is the cancellation policy at Shangri-La Rasa Ria, Kota Kinabalu?

Shangri-La Rasa Ria, Kota Kinabalu offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Shangri-La Rasa Ria, Kota Kinabalu?

As of 24 Apr 2026, prices found for a 1-night stay for 2 adults at Shangri-La Rasa Ria, Kota Kinabalu on 14 May 2026 start from AU$282, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Shangri-La Rasa Ria, Kota Kinabalu?

Yep, Shangri-La Rasa Ria, Kota Kinabalu has a free self car park.

Are there any beaches close to Shangri-La Rasa Ria, Kota Kinabalu?

Yep, Shangri-La Rasa Ria, Kota Kinabalu is a short 5-minute walk from Dalit Beach. Fun beach activities include volleyball, body boarding and kayaking. You can also find boat tours.

Is there a spa on site at Shangri-La Rasa Ria, Kota Kinabalu?

Yep, there is an onsite spa at Shangri-La Rasa Ria, Kota Kinabalu. You'll enjoy heaps of services like body wraps, body scrubs and facials, as well as deep-tissue massages.

Does Shangri-La Rasa Ria, Kota Kinabalu have a pool?

Shangri-La Rasa Ria, Kota Kinabalu has 2 outdoor swimming pools and a kids' pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a coldie from the bar.

Does Shangri-La Rasa Ria, Kota Kinabalu have a waterslide?

Yep, this property has a waterslide!

What luxury perks are available at Shangri-La Rasa Ria, Kota Kinabalu?

Shangri-La Rasa Ria, Kota Kinabalu features a private beach, 2 outdoor pools and a full-service spa.

Does Shangri-La Rasa Ria, Kota Kinabalu serve breakfast?

Sure does, complimentary buffet breakfast is on offer daily.

Is there a free airport shuttle available at Shangri-La Rasa Ria, Kota Kinabalu?

Yep, there's a free airport shuttle that runs from 10:00 AM - 8:00 PM at scheduled times.

Is there a bar or restaurant at Shangri-La Rasa Ria, Kota Kinabalu?

Yep, they've got a beach bar and 5 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Shangri-La Rasa Ria, Kota Kinabalu?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Shangri-La Rasa Ria, Kota Kinabalu?

No, pets and service animals are not allowed.

Is there a golf course on site at Shangri-La Rasa Ria, Kota Kinabalu?

Yep, Shangri-La Rasa Ria, Kota Kinabalu has an 18-hole golf course. Golf lessons, golf clubs and a golf pro shop are available.

Shangri-La Rasa Ria, Kota Kinabalu Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 695 out of 1001 reviews
Rating 8 - Good. 213 out of 1001 reviews
Rating 6 - Okay. 42 out of 1001 reviews
Rating 4 - Poor. 25 out of 1001 reviews
Rating 2 - Terrible. 26 out of 1001 reviews

9.2/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

Reviews

10/10 Excellent

Jenny

Travelled with family and small children
Liked: Amenities
Lovely hotel, we really enjoyed our stay! The all inclusive was fantastic with premium restaurants included.
Stayed 3 nights in Jan 2026

8/10 Good

CHI SHING

Stayed 3 nights in Jan 2026

10/10 Excellent

Josephine

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had an excellent stay at the Shangrila Rada Ria hotel. The resort is extensive, offering plenty of activities. We particularly enjoyed the spa, the reserve, the pool, horse riding, and the diverse range of restaurants, including Italian, Japanese, and Malaysian options. The staff were exceptionally friendly and helpful. Special thanks to Milhan, Erly, Yadmin, and Adeline for their outstanding hospitality. We look forward to returning again.
Stayed 4 nights in Dec 2025

10/10 Excellent

Joseph

Liked: Cleanliness, amenities, property conditions & facilities
The staff were amazing, remembered our kids names every time we saw them. Looked after us very well. The entertainment was fab, the range of options for kids and the staff really love their jobs. The dancing and the band was fantastic. Thank you for the upgrade, Expedia!
Stayed 4 nights in Dec 2025

8/10 Good

MIKA

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel staffs are very friendly and supportive
Stayed 3 nights in Dec 2025

10/10 Excellent

Terence

Stayed 4 nights in Nov 2025

2/10 Terrible

Maria

Stayed 1 night in Dec 2025

4/10 Poor

Lynn Ann, Spring

Travelled with partner
Disliked: Property conditions & facilities
This resort is feeling very tired. Service was generally good, occasionally inconsistent. Room was spacious & quiet, but not in the best condition, although the bathroom was very clean (poor lighting, but clean). Cleaning occurred very late in the day for our room & turn down service was inconsistent. Amenities in the room were good. Flip flops & slippers were nice. Had planned to use spa services, but the prices for services were outrageous. At booking not advised we would be have access to both pools (the family pool was the only one open for our use) the more quiet ocean wing pool was only for club members???) pools was busy with lots of children. It would have been nice to have access to the more quiet adult ocean wing pool. Beach was wide and usually empty. Please be conscious of the sand fleas, they are really bad, make sure your insect spray is effective. The trash on beach to the left of the resort is bad…really bad. You cannot take a walk on the paths in the reserve without an escort and you can’t plan to take a shortened walk that is not part of an organized longer group walk. Buffet meals part of the all-inclusive, while extensive in choice, were not particularly tasty. Seafood buffet was particularly disappointing as far as quality and weirdly there was almost no choices for someone who doesn’t eat seafood. Best meal was an afternnoon tea served at the lobby lounge. Over all this resort felt geared to families/large groups. Not 5/4 star, very mediocre
Ocean View room Garden Wing
Stained sheets
Room carpet was not clean
Stayed 3 nights in Dec 2025

10/10 Excellent

jaroslaw

Travelled with group
Liked: Cleanliness, staff & service, amenities
Duży hotel z ogromna plażą, która ma łagodne zejście do wody, świetny serwis (czysto & komfortowo), doskonała kuchnia choć ceny nieco wysokie. W pobliżu brak jakiejś interesujących miejscowości natomiast hotel zapewnia o określonej godzinie transfer do miasta Kota Kinanbalu a nastepnie powrót wieczorem.
Stayed 2 nights in Nov 2025

10/10 Excellent

Regina

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best part about this property , besides r lush well kept landscaped gardens , the beautiful beach to view the sunset , is really the Malaysian hospitality . The staff genuinely try their best to help and make your stay as good as they can it . Special mention to Jerony Harvey & Azrul who gave great service !! Thank you .
Stayed 3 nights in Nov 2025

10/10 Excellent

Stephanie

Travelled with group
Liked: Cleanliness, staff & service
Fabulous hotel. Everything was top notch nothing was too much trouble for the staff.
Stayed 3 nights in Oct 2025

6/10 Okay

Martin

Travelled with partner
Liked: Property conditions & facilities
While the setting is undeniably beautiful and the staff are mostly genuinely friendly, the experience itself was surprisingly uneven and not at all 5-stars. The food setup itself is super confusing. Many of the restaurants were closed and only one open each night, which caters to the all-inclusive guests. So if you’re a la carte, you’ve got to sit amongst a buffet and wait 40 minutes for every meal. And because of the location you don't really have a choice but to eat there. We often had to ask for things more than once before they appeared. The wine we ordered one night was also off, and dinner often arrived cold because it took so long. The staff were really kind and polite throughout, but it always felt like the service was running a few steps behind. Happy hour was a bit of a letdown too, with like 5 drinks which were all pretty terrible – a Carlsberg can?! Come on… The check-in also felt disorganised, with no greeting or sense of welcome. It wasn’t rude, just oddly flat for a place that trades on hospitality. When we checked in we even found blood on the sheets. So not a great start. The people working there were mostly lovely, but the whole place seems to be struggling with timing, communication and organisation. It’s not 5-star really and if you're not doing all-inclusive I wouldn't bother.
Stayed 7 nights in Oct 2025

10/10 Excellent

Tatsuya

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Oct 2025

2/10 Terrible

Peter

Disliked: Staff & service, amenities, property conditions & facilities
Second room we booked was not ready due a” leak” - this was at 6pm. After we returned from dinner (which, to be fair was excellent) the leak had returned and flooded the entry to the room.
Stayed 1 night in Sep 2025

10/10 Excellent

Noor Faezah

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location for watching the sunset by the beach
Stayed 3 nights in Sep 2025

10/10 Excellent

Cheryl

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2025

10/10 Excellent

Mark

Liked: Property conditions & facilities, room comfort
Stayed 2 nights in Aug 2025

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was great hotel. Staffs were friendly and room was nice and spacious. One thing though, even after I showed them and email about the 10 MYR per night tourism tax will be paid by Expedia at Check in, they still asked me again to pay at check out. It didn't happend at my other hotel, Le Meridien at all. Other than that, it was great stay.
Stayed 2 nights in Aug 2025

8/10 Good

Xiaodi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2025

10/10 Excellent

Zachary, Lantau

Liked: Cleanliness
Great hotel.
Stayed 2 nights in Aug 2025

10/10 Excellent

Nick

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic holiday, great hotel and always super helpful staff
Stayed 2 nights in Apr 2025

10/10 Excellent

Pui Kim

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The only recommendation would be for the Japanese restaurant to use less garlic when making the fried rice. The breakfast buffet and dinner buffet offered a large variety of choices-fresh and delicious. We recommend a stay in an ocean view suite for couples who plan to visit. It offered an outdoor soak tub to allow one to watch the sun set into the sea. Little things made the differences at the Shangri-La Rasa Ria: • cold face towel when sitting by the pool • family friendly pools and activities for those travelling with little munchkins • accessibility friendly • located right on the sandy beach • multiple pillow options - AMAZING! • laundry service at an amazing price • a thank-you note from the room attendants sealed the deal on the day of check-out Service was excellent from the moment we arrived to the sad moment when we had to leave. Looking forward to another stay soon!!!
Stayed 4 nights in Jul 2025

10/10 Excellent

Zachary, Lantau

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great stay. Our kids had a great time.
Stayed 4 nights in Jul 2025

10/10 Excellent

Vanesa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Depressing bathrooms , hotel great otherwise

After a terrible check-in process (lack of training) the hotel was great . One thing though the bathrooms are depressing and tired .
Stayed 2 nights in Jul 2025

10/10 Excellent

Tracy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 11 nights in Jun 2025