6/10 Okay
Kim
Travelled with partner
21 Feb 2024
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Parking was at a premium. If we used our rental, we feared nothing would be available upon our return and we'd have to park off-property somewhere. Not knowing the area, that made us very nervous since we were using a rental car.
Check-in was long and tedious. I was made to read and initial over ten warnings and fines for a number of ridiculous potential infractions. This set a very unpleasant tone to our stay. If I could have gotten a refund, we would have left on the first day. As an adult, I should be asked to read all ten plus statements/warnings/fine related violations and initial once! It wouldn't have been so terrible if the front desk associate hadn't come off so stern / cross. Rather unwelcoming.
The sofa bed was the best I've ever used.
WIFI access was extremely difficult to set up. We were given the wrong network/user-id at check-in and had to reach out to two outside companies to get it resolved.
Unit door security locking system was excellent. Very quiet most of the time. Property was centrally located to most of Kona's night life and dining.
Kim
Stayed 4 nights in Feb 2024