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Amari Johor Bahru

5.0 star property
Luxury hotel with full-service spa and 24-hour fitness centre

Photo gallery for Amari Johor Bahru

Property amenity
Breakfast, lunch, dinner served; local cuisine
Breakfast, lunch, dinner served; local cuisine
Premium bedding, minibar, in-room safe, desk
Exterior

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Pool
  • Bar
  • Spa
The current price is AU$175
includes taxes & fees
16 Dec - 17 Dec

Explore the area

View map
No. 82C, Jalan Trus, Johor Bahru, Johor, 80000
  • Place, Komtar JBCC
    ‪2 min walk‬
  • Place, Johor Bahru City Square
    ‪7 min walk‬
  • Place, Johor Bahru Customs, Immigration, and Quarantine Complex
    ‪8 min walk‬
  • Airport, Johor Bahru (JHB-Senai Intl.)
    ‪29 min drive‬

Room options

Deluxe King

8.0 out of 10
Very good
(5 reviews)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LED TV
Pillow menu
Premium bedding
  • 36 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

Deluxe Twin

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LED TV
Pillow menu
Premium bedding
  • 36 sq m
  • City view
  • Sleeps 3
  • 2 Twin Beds

Deluxe Pool Access King

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LED TV
Pillow menu
Premium bedding
  • 32 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

Deluxe Pool Access Twin

9.0 out of 10
Wonderful
(2 reviews)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LED TV
Pillow menu
Premium bedding
  • 32 sq m
  • City view
  • Sleeps 3
  • 2 Twin Beds

Executive Club Room King

10.0 out of 10
Exceptional
(1 review)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Club Lounge
Free cots/infant beds
Fridge
LED TV
Pillow menu
  • 32 sq m
  • 1 bedroom
  • City view
  • Sleeps 3
  • 1 King Bed

Executive Club Room Twin

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Club Lounge
Free cots/infant beds
Fridge
LED TV
Pillow menu
  • 32 sq m
  • City view
  • Sleeps 3
  • 2 Twin Beds

Grand Deluxe King

10.0 out of 10
Exceptional
(3 reviews)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LED TV
Pillow menu
Premium bedding
  • 41 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

Grand Deluxe Twin

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LED TV
Pillow menu
Premium bedding
  • 41 sq m
  • City view
  • Sleeps 3
  • 2 Twin Beds

Junior Suite

10.0 out of 10
Exceptional
(1 review)

Highlights

Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Club Lounge
Free cots/infant beds
Fridge
LED TV
  • 51 sq m
  • 1 bedroom
  • City view
  • Sleeps 3
  • 1 King Bed

One Bedroom Suite

10.0 out of 10
Exceptional
(1 review)

Highlights

Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Club Lounge
Free cots/infant beds
Fridge
LED TV
  • 69 sq m
  • 1 bedroom
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Superior King

Superior King

Superior King

9.6 out of 10
Exceptional
(12 reviews)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LED TV
Pillow menu
Premium bedding
  • 32 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

Superior Twin

9.6 out of 10
Exceptional
(5 reviews)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LED TV
Pillow menu
Premium bedding
  • 33 sq m
  • City view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Superior King Room

Premium bedding, minibar, in-room safe, desk

Superior King Room

  • Sleeps 2

View all photos for Superior Twin Room

Premium bedding, minibar, in-room safe, desk

Superior Twin Room

  • Sleeps 2

View all photos for Deluxe King Room

Premium bedding, minibar, in-room safe, desk

Deluxe King Room

  • Sleeps 2

View all photos for Deluxe Twin Room

Premium bedding, minibar, in-room safe, desk

Deluxe Twin Room

  • Sleeps 2

View all photos for Deluxe Pool Access King Room

Premium bedding, minibar, in-room safe, desk

Deluxe Pool Access King Room

  • Sleeps 2

View all photos for Deluxe Pool Access Twin Room

Premium bedding, minibar, in-room safe, desk

Deluxe Pool Access Twin Room

  • Sleeps 2

View all photos for Executive Club King Room

Premium bedding, minibar, in-room safe, desk

Executive Club King Room

  • Sleeps 2

View all photos for Executive Club Twin Room

Premium bedding, minibar, in-room safe, desk

Executive Club Twin Room

  • Sleeps 2

View all photos for Grand Deluxe King Room

Premium bedding, minibar, in-room safe, desk

Grand Deluxe King Room

  • Sleeps 2

View all photos for Grand Deluxe Twin Room

Premium bedding, minibar, in-room safe, desk

Grand Deluxe Twin Room

  • Sleeps 2

View all photos for Junior Suite

Premium bedding, minibar, in-room safe, desk

Junior Suite

  • Sleeps 2

View all photos for One Bedroom Suite

Premium bedding, minibar, in-room safe, desk

One Bedroom Suite

  • Sleeps 2

About the area

Johor Bahru

A luxury stay in the heart of Johor Bahru awaits you at Amari Johor Bahru. Within just a 15-minute stroll, you'll find popular places like Johor Bahru City Square and Johor Bahru Customs, Immigration, and Quarantine Complex. Highlights at this hotel include a full-service spa, a restaurant and an outdoor swimming pool. .A day of pampering at Breeze Spa can include deep-tissue massages, Thai massages, body scrubs and body treatments along with access to the hot tub. The restaurant, Amaya All-Day Dining, serves local cuisine and is open for breakfast, lunch and dinner. Dip is the hotel's own bar, serving drinks along with light fare. Enjoy the 24-hour gym, kids' swimming pool and pool loungers. Business travelers can take advantage of 5 meeting rooms, a conference centre, and a business centre. Plus you'll find free Wi-Fi in public areas, a coffee shop/cafe and laundry facilities. Buffet breakfast is available daily between 6:30 AM and 10:30 AM. There's also self parking, along with the convenience of an airport shuttle. .Within a 15-minute drive of this 5-property class Central District hotel, attractions include KSL City Mall and Night Safari.

What's nearby

  • Komtar JBCC - 2 min walk - 0.2 km
  • Persada Convention Center - 3 min walk - 0.3 km
  • Johor Bahru City Square - 7 min walk - 0.6 km
  • Johor Bahru Customs, Immigration, and Quarantine Complex - 8 min walk - 0.8 km
  • R&F Mall - 13 min walk - 1.2 km

Getting around

  • JB Sentral - 6 min walk
  • Kranji Station - 8 min drive
  • Senai International Airport (JHB) - 35 min drive

Restaurants

  • ‪Haidilao Hot Pot - ‬4 min walk
  • ‪4 Fingers Crispy Chicken - ‬4 min walk
  • ‪Tony Roma's - ‬4 min walk
  • ‪Manzanita Patisserie - ‬4 min walk
  • ‪Lepak Corner - ‬2 min walk

About this property

Amari Johor Bahru

Luxury hotel with full-service spa and 24-hour fitness centre
Amari Johor Bahru offers its guests a full-service spa, an outdoor pool, and a 24-hour fitness centre. Along with a restaurant, there's a coffee shop/cafe on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. A computer station is on site and WiFi is free in public spaces.

Business amenities include a business centre and 5 meeting rooms. A children's pool, spa services, and a library are also featured at the luxury Amari Johor Bahru. An airport shuttle (available on request) is available for a fee. Limited parking is available for a fee and is offered on a first-come, first-served basis.

This 5-star Johor Bahru hotel is smoke free.

  • 242 guestrooms or units
  • 11 levels
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference centre
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Pool or billiards table
  • Library
  • Lift
  • No smoking on site
  • Bar or lounge
  • Coffee shop
  • Bar by the pool
  • Dining venue
Amari Johor Bahru offers 242 air-conditioned accommodations with minibars and a safe. Beds feature premium bedding. A pillow menu is available. 40-inch LED televisions come with satellite channels. Fridges and coffee/tea makers are provided. Bathrooms include a shower with a rainfall showerhead, bathrobes, slippers and bidets.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs and telephones. Additionally, rooms include complimentary bottles of water and a hairdryer. A nightly turndown service is provided and housekeeping is offered on a daily basis.

Breeze Spa has 4 treatment rooms. Services include deep-tissue massages, Thai massages, body scrubs and body treatments. The spa is equipped with a hot tub. The spa is open daily.

Similar properties

Outdoor pool, pool loungers
DoubleTree by Hilton Hotel Johor Bahru
  • Pool
  • Hot tub
  • Spa
  • Free WiFi
4.5 out of 5, Wonderful, 1,001 reviews
The price is AU$147
includes taxes & fees
4 Jan - 5 Jan 2026
DoubleTree by Hilton Hotel Johor Bahru

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Return airport shuttle (surcharge) from 7:00 AM to 11:30 PM on request
  • Covered parking on site (MYR 10 per night)
  • Limited on-site parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:30 AM for a fee: MYR 75 for adults and MYR 37.50 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • Couples/private dining

Restaurants on site

  • Amaya
  • Amaya All-Day Dining
  • Dip

Things to do

  • 24-hour gym
  • Billiards/pool table
  • Children's pool
  • Evening entertainment
  • Full-service spa
  • Library
  • Outdoor pool

Family friendly

  • Children's pool
  • In-room cot
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool
  • Rollaway/extra bed (surcharge)
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 5 meeting rooms
  • Business centre
  • Computer station
  • Conference centre

Outdoors

  • Pool loungers
  • Pool umbrellas

Full-service spa

  • 4 treatment rooms
  • Body scrubs
  • Deep-tissue massages
  • Hot tub
  • Manicures/pedicures
  • Spa open daily
  • Thai massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Lift
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk
  • Wheelchairs on site

More

  • 11 floors
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Free cot
  • Pillow menu
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bidet
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 40-inch LED TV with cable/satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Minibar
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Iron/ironing board
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in time starts at 3:00 PM
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 10:00 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Amari Johor Bahru

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 1 year old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for MYR 93 per night.
  • Free cots (infant beds)!

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: MYR 200.0 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately MYR 75 for adults and from MYR 37.50 for children
  • Airport shuttle fee: MYR 150 per vehicle (one-way, maximum occupancy 3)
  • Airport shuttle fee per child: MYR 300 (return)
  • Covered self-parking fee: MYR 10.00 per night
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: MYR 93 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Onyx Clean (Onyx Hotels)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard, Diners Club and JCB International. Cash is not accepted. For guests' safety, the property includes a fire extinguisher, a smoke detector and a first aid kit in all accommodation. Cashless payment methods are available for all transactions. This property affirms that it follows the cleaning and disinfection practices of Onyx Clean (Onyx Hotels) guidelines.

We should mention

  • Reservations are needed for massage services. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Up to 2 children aged 1 year old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

Amari Johor Bahru Hotel
Amari Hotel
Amari
Amari Johor Bahru Hotel
Amari Johor Bahru Johor Bahru
Amari Johor Bahru Hotel Johor Bahru

Frequently asked questions

What is the cancellation policy at Amari Johor Bahru?

Amari Johor Bahru offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Amari Johor Bahru?

As of 6 Dec 2025, prices found for a 1-night stay for 2 adults at Amari Johor Bahru on 16 Dec 2025 start from AU$175.29, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Amari Johor Bahru?

Yep, Amari Johor Bahru has a covered self car park for MYR 10.00 per night. A self car park is also available, for a fee. Onsite parking is limited.

Is there a spa on site at Amari Johor Bahru?

Yep, Breeze Spa is available for guests. You'll enjoy heaps of services like body scrubs and body treatments, as well as deep-tissue massages.

Does Amari Johor Bahru have a pool?

Amari Johor Bahru has an outdoor pool and a kids' pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a coldie from the bar.

What makes Amari Johor Bahru a romantic place to stay?

A hot tub and couples dining, as well as rainfall showerheads and premium bedding in the guestrooms, help set the scene for a romantic weekend at Amari Johor Bahru.

Is Amari Johor Bahru family-friendly?

You bet! With amenities such as a children's pool and laundry facilities, as well as free infant beds in the guestrooms, it's no surprise that Amari Johor Bahru is a hit with families.

Does Amari Johor Bahru serve breakfast?

Yeah, buffet breakfast is available daily from 6:30 AM to 10:30 AM.

Is there a free airport shuttle available at Amari Johor Bahru?

No, but there's an airport shuttle that runs from 7:00 AM - 11:30 PM on request for a fee.

Is there a bar or restaurant at Amari Johor Bahru?

Yep, they've got a lounge bar and an onsite restaurant that serves local cuisine. Pre dinner cocktails anyone?

What time are check-in & check-out at Amari Johor Bahru?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Amari Johor Bahru?

No, pets and service animals are not allowed.

Reviews

Amari Johor Bahru Reviews

8.8

Excellent

9.0/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness
Rating 10 - Excellent. 553 out of 1001 reviews
Rating 8 - Good. 317 out of 1001 reviews
Rating 6 - Okay. 82 out of 1001 reviews
Rating 4 - Poor. 30 out of 1001 reviews
Rating 2 - Terrible. 19 out of 1001 reviews

Reviews

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

10/10 Excellent

Binn Jewelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2025

10/10 Excellent

jason, las vegas

Stayed 1 night in Aug 2025

2/10 Terrible

Tung

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
I am writing to formally lodge a bad experience regarding my recent stay in a suite (#1820) at Amari Johor Bahru from 9–11 August. We are not aware of any exclusive perks that we could have enjoyed., After check-in, it was only when I called the hotel staff to check if breakfast was included, that we knew this entitlement. There was no mention whatsoever of the other suite privileges. We only learned about these additional benefits at check-out, after we gave feedback that the Level 20 breakfast was very limited. Because of this lapse in communication, we were denied the opportunity to enjoy the full benefits that we paid for. The suite rate we booked was significantly higher than standard rooms precisely because of these added privileges. Not being informed of them from the start is not only unfair but also represents a clear failure to deliver the experience. No response even as we emailed them since 11/8.
Stayed 2 nights in Aug 2025

10/10 Excellent

Farah

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

August Staycay

Got the swimming pool floor! Such a breeze staying here!!
Stayed 2 nights in Aug 2025

8/10 Good

Liana

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2025

10/10 Excellent

Eva

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Always first choice when stay in JB
Stayed 2 nights in Aug 2025

10/10 Excellent

Sandeep, St. Johns

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent service and hotel
Stayed 3 nights in Aug 2025

10/10 Excellent

Lingfeng

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our first time staying at Amari JB! It was a pleasant stay, surprised by the huge room and super comfy bed! Just opposite Komtar mall & easy access to nearby Brunch place (western or local breakfast) both available. Would love to stay here again
Stayed 1 night in Aug 2025

10/10 Excellent

Zamberi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Club Tebrau

Love the access to executive Club Tebrau and spread of simple but sumptuous good meal.
Stayed 1 night in Aug 2025

10/10 Excellent

Alton

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There are only 3 lifts but they work very efficiently. I stayed at 19th floor but didn't have to wait long every time I press for the lift. The staff are courteous, and breakfast is excellent. On the whole, an excellent experience at Amari.
Stayed 2 nights in Jul 2025

10/10 Excellent

Hao Ming

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are all friendly and helpful. Soundproofing of rooms can be better, especially those with adjoining doors. Was woken up by neighbour talking and laughing loudly in the middle of thr night through the adjoining door area.
Stayed 1 night in Jul 2025

10/10 Excellent

Andre

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Probably one of the nicer properties in the area and within walking distance of JBCC and CIty Square, which is great
Stayed 1 night in Jul 2025

8/10 Good

Anisa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room was spacious and clean with daily housekeeping option. Breakfast buffet had many variety of choices (local & western style) and a live station for eggs option. Cold and hot drinks were available, included teh tarik. Walking distance to Komtar and City Square, very convenient. Games room was well maintained.
Stayed 2 nights in May 2025

6/10 Okay

Wai

Liked: Room comfort
Stayed 2 nights in Jul 2025

4/10 Poor

Lawrence

Liked: Property conditions & facilities, room comfort
Disliked: Cleanliness, staff & service

Stained bath robe and poor service recovery

I booked Amari JB with great expectation as I had a great experience staying at Amari Penang for many times. Unfortunately, it wasnt a pleasant stay. As we checked in, I went for a shower, and only shampoo is around, no body shampoo. I called the operator, and I need to repeat 3 times on what is missing, and thats the first unpleasant encounter. Next is bath robe that is super dirty and stained as the attached picture. This is definitely something the hotel didnt manage well, how could such dirty bath robe ended in a so called newly cleaned room. When i went to the reception to highlight the issue, i was told that it will be informed to the manager and wanted to send a new robe to my room. I request to prepare at the reception and I'll pick them up when i come back. The service recovery wasnt done at all, i dont feel the staff genuinely know the serious of this hygience complaint, and just change the robe withtou further handling of the issue, and I guess this is how the so called manager handles it. I'm not happy with it. When i go back to take the replacement robe, there is another staff at the counter and when I mentioend my room, he was like so blur and not sure why im there for.. this is another lousy internal communication by the staff, showing that the hotel is not handlign this seriously. I'll consider if i want to book and stay at JB Amari again.
Stayed 2 nights in Jul 2025

6/10 Okay

Norhafizah Binte

Stayed 2 nights in Jul 2025

10/10 Excellent

Mohd Reza

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have been staying at Amari many times and will continue to do so. They have never disappoint me with their rooms, services and facilities.
Stayed 1 night in Jun 2025

10/10 Excellent

Sneha

Travelled with family
Stayed 3 nights in Jun 2025

10/10 Excellent

KEMMY M P

Stayed 4 nights in Jun 2025

10/10 Excellent

Faridah

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
All good
Stayed 1 night in May 2025

8/10 Good

Shuping

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Called for a cot, wine glasses.. both took super long to come. In the event that they came, it was at least an hour.. other than that. Good stay, nice food options. Will contemplate coming back again.
Stayed 1 night in Apr 2025

8/10 Good

Yee

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the breakfast was amazingggggg!!! So many options and it was the highlight of the stay. It was quite convienent. The rooms don't really reflect a 5 star hotel. The rooms were made up quite late in the afternoon. The Aircon reflected 25 degrees but it felt more like 20.
Stayed 2 nights in Jun 2025

2/10 Terrible

Yu Ka Crystal

Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Jun 2025

8/10 Good

Nurdini Binte

Liked: Cleanliness, staff & service
Stayed 1 night in Jun 2025