4/10 Poor
Guido
19 May 2025
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
First of all, the location isn't great: while Melville may not be dangerous, I did not feel very safe there. The flimsy door to my room did not help. There was a safe in my room but it was locked, and when I asked if I could use it I was told that it was not possible. The room itself wasn't very clean and there was not a nice odor to it. Breakfast wasn't very great and there were very few options. Staff was not very helpful, difficult at times to communicate with in English, and check in was definitely not a smooth experience. Most of all, an issue arose after my stay: I left behind some valuables, and I asked for the extra courtesy to send them to a local contact in SA (provided them with all the necessary information). While they said that they would, they ignored me when I asked for updates. Upon asking for updates again a few days later, I received a very rude and confrontational answer when I pointed out all this would appear in my review. So here it is. I don't think I am going to retrieve my valuables any more. In short, I cannot recommend this place for a stay in Jo'burg. I would stay in elsewhere in Rosebank or any other safer neighborhood.
Guido
Stayed 3 nights in May 2025