2/10 Terrible
Matthew
Travelled with family
11 Oct 2023
Disliked: Cleanliness, amenities, property conditions & facilities
The whole experience has been dreadful.
Firstly, I cancelled this booking well within the free cancellation timeframe, there must have been a glitch in your system.
Then I was informed you would contact Mango Villa for refund, and the booking wasn’t cancelled. Because, if I was a no show there would be no chance of refund.
I reached out to find out what was happening and heard nothing.
I then decided to go to the villa. As I was unaware of my status with refund. I gave them an hour notice only to discover we couldn’t drive down there due to access. It was dark, dogs barking and the villa was not ready and no one to meet us.
I have two elderly parents, one with a walking stick and one with diabetes.
The villa was miles away from everything and unsafe and dangerous to leave two elderly parents there. The villa is isolated and we did not feel safe. The list goes on.
When Yanni came he was very understanding. This whole event has been one of the worse experiences and has started my holiday off to a bad start.
Do not stay here
Matthew
Stayed 2 nights in Oct 2023