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4.5 out of 5

"Our stay was great, the place is beautiful with all great facilities. Only suggestion id make is becareful with personal belongings as we had money ta ... " More

By a verified traveller on Sat 11 Feb 2017

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Hotel Description

A luxury stay in Ipoh awaits you at The Banjaran Hotsprings Retreat. You'll be 0.9 km (0.6 mi) from Lost World Tambun and 9.3 km (5.8 mi) from Ipoh Parade. Highlights at this boutique hotel include 2 restaurants, a full-service spa, and an outdoor swimming pool.

You can enjoy LCD TVs with DVD players, and all 45 rooms feature free WiFi, private yards, and coffee/tea makers. Minibars provide refreshments, and room service is also available. Premium bedding and down comforters invite a comfortable night's sleep, and you'll find nice touches like bathrobes and slippers. Additionally, Smart TVs, free newspapers, and free bottled water are available.

A day of pampering can include massages, aromatherapy, and Ayurvedic treatments along with access to the spa tub. The restaurant, The Pomelo, is open for breakfast, lunch, and dinner. Sky Bar is the hotel's own bar. Enjoy the health club and sauna as well as access to hot springs and yoga classes. Plus you'll find free WiFi in public areas and laundry facilities. Full breakfast is available. There's also free self parking, along with the convenience of a free theme park shuttle.

With a stay at this 5-star Ulu Kinta hotel, you'll be 15.5 km (9.6 mi) from Aeon Station 18.

Lake Villa ( No Child Allowed)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Two Bedroom Pool Villa (No Child Allowed)

Bed Count 2 King Beds Maximum Occupancy 4 Max

Garden Villa ( No Child Allowed)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Water Villa ( No Child Allowed)

Bed Count 1 King Bed Maximum Occupancy 3 Max

The Banjaran Hotsprings Retreat ratings based on 2 Verified Reviews

Review Summary
4.5 out of 5 4.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for The Banjaran Hotsprings Retreat

Everyone (2)
5 out of 5

Posted by on 1 Jan. 2019

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Comment from Hotel Management

6 Jan. 2019 by Raymond K

Dear Esteemed Guest, Thank you for staying with us. We look forward to seeing you again. Best Regards, Raymond Koh Director of Operations

4 out of 5

Lovely resort

Our stay was great, the place is beautiful with all great facilities. Only suggestion id make is becareful with personal belongings as we had money taken from a handbag

Posted by , from perth on 11 Feb. 2017

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Comment from Hotel Management

19 Feb. 2017 by Raymond-KIpoh

Dear Shane, Thank you for your feed back. We had shared with you on a separate email with regards to the investigation results complete with door reading report and we had also checked the CCTV footage however we could not establish your claim. Thank you for your kind understanding in this matter. We look forward to serving you better next time. Best Regards, Raymond Koh Director of Operations

About the The Banjaran Hotsprings Retreat

Location 1 Persiaran Lagun Sunway 3, Ipoh, Perak 31150

Property Features

The Banjaran Hotsprings Retreat offers its guests a full-service spa, hot springs, and an outdoor pool. There are 2 restaurants on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Public spaces have free WiFi. Event space at this hotel measures 430 square feet (40 square meters) and includes a meeting room. A health club, a sauna, and spa services are also featured at the luxury The Banjaran Hotsprings Retreat. Self parking is free. This 5-star Ipoh hotel is smoke free.

  • 45 guestrooms or units
  • 31 buildings
  • 2 dining venues
  • 430 sq ft of conference space
  • 40 sq m of conference space
  • Built in 2010
  • Bar by the pool
  • Bar or lounge
  • 1 conference room
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Library
  • Terrace
  • Garden
  • BBQ grill(s)
  • Newspapers in lobby (free)
  • Onsite shopping
  • No smoking on site

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Airport: Ipoh (IPH-Sultan Azlan Shah) (10.8 km / 6.7 mi)
  • Property shuttles: Free theme park shuttle; airport shuttle
  • Parking: Free self parking

Room Amenities

The Banjaran Hotsprings Retreat offers 45 air-conditioned accommodations with DVD players and minibars. Beds feature down comforters and premium bedding. LCD televisions are featured in guestrooms. Bathrooms include showers, bathrobes, slippers, and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include complimentary newspapers, safes, and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Hypo-allergenic bedding and irons/ironing boards can be requested. A nightly turndown service is provided and housekeeping is offered daily.

  • Minibar
  • In-room dining (limited hours)
  • Private outdoor space
  • HD television
  • Premium channels
  • DVD player
  • Coffee maker
  • Luxury bedding
  • Hypo-allergenic bedding
  • Down blanket
  • Shower
  • Housekeeping (daily)
  • Nightly turndown service
  • Newspapers (free)
  • Hair dryer
  • Safe
  • Bathrobes
  • Slippers
  • Toiletries (free)
  • Telephone
  • Iron and ironing board available
  • Air conditioning
  • Ceiling fan
  • Wheelchair accessible

Food & Drink

Guests can enjoy full breakfast for a fee.

The Pomelo - This restaurant serves breakfast, lunch, and dinner.

Jeffs Cellar - This fine-dining restaurant serves dinner only. Guests can enjoy drinks at the bar. Reservations are required. Open daily.

Sky Bar - Onsite bar. Reservations are required. Open daily.

Room service (during limited hours) is available.

Spa Services

  • Spa tub in spa
  • Manicures and pedicures
  • Body treatments
  • Body scrubs
  • Facial treatments
  • Aromatherapy treatments
  • Hydrotherapy treatments
  • Ayurvedic treatments
  • Massages
  • Number of hot springs - 3

Hotel Policies

Check-in

  • Check-in time starts at noon
  • Check-in time ends at 7:00 PM
  • Minimum check-in age is: 18

Special check-in instructions:

To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival.

To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children younger than 12 are not allowed at this adults-only property. All guests 12 and older are welcome.
  • Rollaway/extra beds are available for MYR 450.0 per day.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets and service animals are not allowed at The Banjaran Hotsprings Retreat

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. Minimum Spring Break check-in age is 18 years old.

  • Debit cards not accepted
  • UnionPay
  • Staffed front desk
  • No cots (infant beds) available
  • No lifts
  • Service animals not allowed
  • Minimum guest age is 12
  • Caters to adults only

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: MYR 500.00 per stay
  • A tax of MYR 10.00 per accommodation, per night is imposed by the country of Malaysia and collected at the property beginning July 1, 2021. Permanent residents and Malaysian nationals are exempt from the tax. For more details, please contact the property using the information on the reservation confirmation received after booking.

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: MYR 150 per person (approximately)
  • Late check-out is available for a fee (subject to availability, amount varies)
  • Rollaway bed fee: MYR 450.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Banjaran
  • Banjaran Hotsprings
  • Banjaran Hotsprings Retreat
  • Banjaran Hotsprings Retreat Hotel
  • Banjaran Hotsprings Retreat Hotel Ipoh
  • Banjaran Hotsprings Retreat Ipoh
  • Banjaran Retreat
  • The Banjaran Hotsprings Retreat Hotel Ipoh
  • The Banjaran Hotsprings Retreat Ipoh
  • The Banjaran Hotsprings Retreat Hotel
  • The Banjaran Hotsprings Retreat Hotel Ipoh

You should know

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • Pool access available from 7 AM to 7 PM.
  • Hot springs access available from 7:00 AM to 7:00 PM.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • This is an adults-only property and children 12 years old and younger aren't allowed.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
  • Pets and service animals are not allowed on site.

Awards & Affiliations

  • Green Globe
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.