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The Hey Hotel

Property class: 4

Photo gallery for The Hey Hotel

A multi-story hotel with large windows, balconies, and a sign indicating it is a hotel.
A hotel room with a bed, a desk with a chair, a TV, and a sliding glass door leading to an outdoor balcony with a table and chairs.
A modern restaurant interior with wooden ceiling panels, multiple seating areas, and a bar with shelves of bottles.
A hotel room with a bed, a bedside table with books, a window with a view of buildings and mountains, and a balcony with a table and chair.
A reception area with a counter, blue chairs, a small table, and a dog statue.

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Pet-friendly
  • Free Wi-Fi
  • Air-conditioning
  • Parking available
The current price is AU$174
includes taxes & fees
8 Nov - 9 Nov

Explore the area

View map
Höheweg 7, Interlaken, 3800
  • Place, Hoeheweg
    ‪2 min walk‬
  • Place, Mystery Rooms
    ‪8 min walk‬
  • Place, Interlaken Casino
    ‪9 min walk‬
  • Airport, Bern (BRN-Belp)
    ‪51 min drive‬

Room options

View all photos for Comfort Double Room

A modern hotel room with a large bed, a desk, a chair, and a TV mounted on the wall.

Comfort Double Room

8.4 out of 10
Very good
(37 reviews)
  • 22 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed OR 2 Single Beds

View all photos for Family Room

A bedroom with a bed, a bedside table with a lamp, a window with curtains, a stone wall, and a hanging garment.

Family Room

8.6 out of 10
Excellent
(17 reviews)
  • 26 sq m
  • 1 bedroom
  • Sleeps 4
  • 4 Single Beds OR 2 Single Beds and 1 Single Bunk Bed

View all photos for Comfort Single Room

A hotel room with a bed, a seating area with a table, a wardrobe, and a staircase.

Comfort Single Room

8.8 out of 10
Excellent
(27 reviews)
  • 16 sq m
  • 1 bedroom
  • Sleeps 1
  • 1 Single Bed

View all photos for Standard Triple Room

A hotel room with a large bed, bedside tables, a chair, and a window with curtains.

Standard Triple Room

7.6 out of 10
Good
(12 reviews)
  • 23 sq m
  • 1 bedroom
  • Sleeps 3
  • 3 Single Beds

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About the area

Interlaken

The Hey Hotel places you in the centre of Interlaken, steps from Hoeheweg and within a short 5-minute stroll of Höhematte Park. Highlights at this hotel include free buffet breakfast, a restaurant and a bar/lounge. .This pet-friendly hotel offers free WiFi in public areas, a 24-hour front desk and dry cleaning/laundry services. Additionally, you'll find ski storage, free newspapers in the lobby and multilingual staff. Each morning free breakfast is served. Bring your pet along and take advantage of this property's pet-friendly amenities, such as food and water bowls. There's also the convenience of self parking. .Attractions within a 20-minute drive of this 4-property class Central Interlaken hotel include Lake Brienz and Staubbach Falls.

What's nearby

  • Hoeheweg - 2 min walk - 0.2 km
  • Kunsthaus Interlaken - 2 min walk - 0.2 km
  • Höhematte Park - 5 min walk - 0.4 km
  • Mystery Rooms - 8 min walk - 0.7 km
  • Interlaken Casino - 9 min walk - 0.8 km

Getting around

  • Interlaken West Station - 4 min walk
  • Bern (BRN-Belp) - 46 min drive

Restaurants

  • ‪McDonald's - ‬1 min walk
  • ‪Hüsi Bierhaus - ‬2 min walk
  • ‪Hotel Metropol - ‬3 min walk
  • ‪Schuh - Grand Restaurant - ‬3 min walk
  • ‪Brasserie 17 - ‬3 min walk

About this property

The Hey Hotel

There's a restaurant on site. You can enjoy a drink at the bar/lounge. Free breakfast is served daily. WiFi is free in public spaces.

There are 3 meeting rooms available. Multilingual staff, ski storage, and complimentary newspapers in the lobby are also featured at The Hey Hotel. Parking is available for a fee.

This 4-star Interlaken hotel is smoke free.

  • 192 guestrooms or units
  • Buffet breakfast (free)
  • Ski equipment storage
  • Dry cleaning
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Beauty salon
  • Newspapers in lobby (free)
  • On-site shopping
  • Lift
  • No smoking on site
  • Bar or lounge
  • Dining venue
The Hey Hotel offers 192 air-conditioned accommodations with espresso makers and a safe. Televisions come with cable channels. Bathrooms include baths or showers, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Housekeeping is provided on a daily basis.

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  • Pet-friendly
  • Free Wi-Fi
  • Breakfast available
  • Parking available
4.5 out of 5, Wonderful, 785 reviews
The price is AU$381
includes taxes & fees
9 Nov - 10 Nov
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • 24-hour offsite parking (CHF 15 per day)
  • Ski shuttle nearby
  • Parking on site (CHF 15 per day)
  • Limited on-site self parking
  • Onsite parking options include a garage

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 10:30 AM
  • A bar/lounge
  • A restaurant
  • Couples/private dining

Things to do

  • Art gallery
  • Designer stores
  • Ropes course
  • Shopping centre
  • Ski storage

Family friendly

  • In-room cot
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Hair salon
  • Luggage storage

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff

Business services

  • 3 meeting rooms

Outdoors

  • In the mountains

Accessibility

  • Lift (127 centimetre wide door)

More

  • Banquet hall
  • Smoking not allowed

Room amenities

Bedroom

  • Free cot

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Toilet paper
  • Towels provided

Entertainment

  • TV with cable channels

Food and drink

  • Champagne service
  • Electric kettle
  • Espresso maker
  • Restaurant dining guides

More

  • Air conditioning
  • Desk
  • Heating
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 5:30 AM
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: CHF 15 per pet, per day
  • Only dogs and cats are allowed
  • Food and water bowls are available
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 6 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for CHF 80 per night.
  • Free cots (infant beds)!

Payment types

  • American Express
  • Diners Club
  • JCB International
  • Mastercard
  • Visa

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city and collected at the property. This tax is adjusted seasonally and might not apply all year round. Other exemptions or reductions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: From 1 November to 31 March, CHF 2.20 per person, per night. This tax does not apply to children under 16 years of age.
  • A tax is imposed by the city: From 1 April to 31 October, CHF 2.50 per person, per night. This tax does not apply to children under 16 years of age.
  • Tourism fee: CHF 1.00 per person, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Self-parking fee: CHF 15.00 per day
  • Nearby parking fee: CHF 15.00 per day(492 ft away; open 24 hours)
  • Pet fee: CHF 15 per pet, per day
  • Service animals are exempt from fees
  • Rollaway bed fee: CHF 80 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve cots/infant beds and rollaway/extra beds
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher and a smoke detector
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Guests must contact this property in advance to reserve cots/infant beds and rollaway/extra beds. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, Union Pay, debit cards and cash. For guests' safety, the property includes a fire extinguisher and a smoke detector in all accommodation.

We should mention

  • Children aged 6 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Property class

Hotelstars Union assigns an official star rating for properties in Switzerland. This property is rated 4 stars.

Property is also known as

The Hey Hotel Hotel
The Hey Hotel Interlaken
The Hey Hotel Hotel Interlaken

Frequently asked questions

What is the cancellation policy at The Hey Hotel?

The Hey Hotel offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at The Hey Hotel?

As of 4 Nov 2026, prices found for a 1-night stay for 2 adults at The Hey Hotel on 8 Nov 2026 start from AU$174, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at The Hey Hotel?

Yep, The Hey Hotel has a self car park for CHF 15.00 per day. A self car park is also available, for a fee.

Does The Hey Hotel serve breakfast?

Yeah, complimentary buffet brekkie is served daily between 7:00 AM and 10:30 AM.

Is there a free airport shuttle available at The Hey Hotel?

No, The Hey Hotel does not offer an airport shuttle service.

Is there a bar or restaurant at The Hey Hotel?

Yep, they've got a lounge bar and an onsite restaurant.

What time are check-in & check-out at The Hey Hotel?

Check-in begins at 3:00 PM. Check-out time is 11:00 AM.

Are pets allowed at The Hey Hotel?

Cats and dogs are welcome at The Hey Hotel, with food and water bowls on offer.

The Hey Hotel Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 364 out of 670 reviews
Rating 8 - Good. 187 out of 670 reviews
Rating 6 - Okay. 71 out of 670 reviews
Rating 4 - Poor. 31 out of 670 reviews
Rating 2 - Terrible. 17 out of 670 reviews

9.0/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Brilliant location, very good breakfast. We very much enjoyed our stay.
Stayed 2 nights in Jul 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities
Great location
Stayed 6 nights in Jun 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Easy access to train station and activities.
Stayed 2 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good place
Stayed 2 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was just 1 night family stay, unable to think of anything negative not even a small one so all in all great service, staff and location
Stayed 1 night in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice location.
Stayed 1 night in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location in the Main Street of the town. The best dining and shopping options just steps away. Also the park, and the west train station a block away.
Stayed 1 night in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, beautiful space, friendly staff
Stayed 1 night in Jun 2026
Verified review

8/10 Good

Liked: Staff & service, property conditions & facilities
The hotel was n
Stayed 2 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location, good staff, good selection of breakfast, and I arrived a little bit earlier and was able to check in upon arrival.
Stayed 3 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed how helpful the staff were during our stay with any questions that we had. All the staff hold hospitality to a high regard. The hotel is central in the town and perfectly close to many amenities.
Stayed 3 nights in Jul 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
breakfast was perfect, staff are all nice and he hotel is an easy access to everything.
Stayed 2 nights in Mar 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good
Stayed 2 nights in Jul 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities
Rooms are large and comfortable. Perfect location for exploring downtown.
Stayed 1 night in May 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities
Location is very convenient, rooms are nice and clean,front desk staff very helpful. No phones in room makde it harder to communicate to get anything from staff, no hair conditioner, extra towel, extra pillow etc.
Stayed 2 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Close to the bus and train terminal.
Stayed 6 nights in May 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a comfortable stay at the Hey Hotel. It was walking distance from train station and bus stops. There were cafes, restaurants and shoping within walking distance. Staff was friendly and helpful. The breakfast was substantial and variety of choices. However, it would have been nice if breakfast was served earlier or at least have a takeaway option for those who needed to start their day early.
Stayed 2 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
The room with balcony was perfection. The breakfast had plenty of options and fresh. Loved our stay. The staff in the front desk was beyond helpful.
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super helpful staff with a nice spacious and clean room. Basically right inbetween Interlaken and Interlaken West train stations and right in the centre of the town. Staff were very informative when asking questions about the area and nearby landmarks. Highly reccommend this hotel!
Stayed 2 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic and helpful staff moved my room when the AC wasn't working to fantastic room. I wasn't thrilled when they said my room number out when checking in, possibly compromising my safety as a single female traveler. This was outweighed however by their very helpful nature and great breakfast. Great location.
Stayed 2 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room is big and clean. The staff are friendly and warm. The breakfast is awesome!
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, far exceeded expectations. Room was modern and well appointed. Just steps from shops and restaurants. Only issue was the shower water temperature was inconsistent, almost unsafe, going from cool to very hot, and back, unpredictably. Had to jump out of the shower a few times when this happened during our 3 night stay. Brought it up to staff and they were very apologetic and said they’d look into it.
Stayed 3 nights in Jul 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Like many of the old hotels, AC struggles to be effective during extreme heat.
Stayed 2 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean room with daily cleaning services. Breakfast had plenty of options. Great location. Much closer to Interlaken West, but both train stations are walkable.
Stayed 2 nights in May 2026
Verified review

4/10 Poor

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Room were small, shower had very low pressure for hot water, window view was huge ventilation duct and pipes. Feel ripped off for the standard price payed. Breakfast was ok, some staff were friendly and helpful, some were stressed out of the rush of tour group.
Stayed 1 night in Jul 2026