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Crystal Interlaken

3.0 star property

Photo gallery for Crystal Interlaken

Free daily continental breakfast
View from property
View from property
Deluxe Quadruple Room | View from room
Superior Twin Room | City view

Reviews

8.4 out of 10
Very good

Popular amenities

  • Breakfast included
  • Free Wi-Fi
  • Restaurant
  • Bar
  • Laundry room
  • Housekeeping

Explore the area

View map
Rugenpark Street, 13, Interlaken, Canton of Bern, 3800
  • Place, Mystery Rooms
    ‪2 min walk‬
  • Place, Alpine Garden
    ‪3 min walk‬
  • Place, Hoeheweg
    ‪8 min walk‬
  • Airport, Bern (BRN-Belp)
    ‪44 min drive‬

Room options

View all photos for Standard Twin Room (max 2 guests)

In-room safe, desk, blackout curtains, free WiFi

Standard Twin Room (max 2 guests)

  • 16 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Standard Double Room (max 2 guests)

Standard Double Room (max 2 guests)

Standard Double Room (max 2 guests)

  • 16 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Triple Room (max 3 guests)

In-room safe, desk, blackout curtains, free WiFi

Standard Triple Room (max 3 guests)

  • 20 sq m
  • Sleeps 3
  • 3 Single Beds

View all photos for Standard Single Room (max 1 guest)

In-room safe, desk, blackout curtains, free WiFi

Standard Single Room (max 1 guest)

  • 10 sq m
  • Sleeps 1
  • 1 Single Bed

View all photos for Deluxe Quadruple Room

Deluxe Quadruple Room

Deluxe Quadruple Room

  • 25 sq m
  • Sleeps 4
  • 1 Double Bed and 2 Single Beds

View all photos for Superior Single Room

Superior Single Room

Superior Single Room

  • 14 sq m
  • Sleeps 1
  • 1 Single Bed

View all photos for Superior Twin Room

Superior Twin Room

Superior Twin Room

  • 19 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Standard Double Room

In-room safe, desk, blackout curtains, free WiFi

Standard Double Room

  • Sleeps 2
  • 1 Double Bed

View all photos for Superior Single Room

In-room safe, desk, blackout curtains, free WiFi

Superior Single Room

  • Sleeps 1
  • 1 Single Bed

View all photos for Standard Single Room

In-room safe, desk, blackout curtains, free WiFi

Standard Single Room

  • Sleeps 1
  • 1 Single Bed

View all photos for Standard Triple Room

In-room safe, desk, blackout curtains, free WiFi

Standard Triple Room

  • Sleeps 3
  • 3 Single Beds

View all photos for Standard Twin Room

In-room safe, desk, blackout curtains, free WiFi

Standard Twin Room

  • Sleeps 2
  • 2 Single Beds

About the area

Interlaken

Crystal Interlaken puts you in the heart of Interlaken, within just a 10-minute stroll of Mystery Rooms and Alpine Garden. Highlights at this ski hotel include free continental breakfast. .This hotel has free WiFi in public areas, a terrace and dry cleaning/laundry services. Added amenities include ski storage, luggage storage and a front desk safe. Each morning free breakfast is served. .Attractions within a 10-minute drive of this 3-property class Central Interlaken hotel include Lake Thun and Lake Brienz.

What's nearby

  • Mystery Rooms - 2 min walk - 0.2 km
  • Alpine Garden - 3 min walk - 0.3 km
  • Hoeheweg - 8 min walk - 0.7 km
  • Kunsthaus Interlaken - 8 min walk - 0.7 km
  • Interlaken Casino - 14 min walk - 1.2 km

Getting around

  • Interlaken West Station - 4 min walk
  • Bern (BRN-Belp) - 44 min drive

Restaurants

  • ‪McDonald's - ‬7 min walk
  • ‪Bebbis Restaurants - ‬6 min walk
  • ‪Layali Beirut - ‬10 min walk
  • ‪X-Port West - ‬5 min walk
  • ‪Pizpaz - ‬8 min walk

About this property

Crystal Interlaken

Mandatory fees: You'll be asked to pay the following charges at the property: Deposit: CHF 200 per stay A tax is imposed by the city and collected at the property. This tax is adjusted seasonally and might not apply year round. Other exemptions or reductions might apply. For more details, please contact the property using the information on the reservation confirmation received after booking. A tax is imposed by the city: From 1 November - 31 March, CHF 2.20 per person, per night. This tax does not apply to children under 16 years of age. A tax is imposed by the city: From 1 April - 31 October, CHF 2.50 per person, per night. This tax does not apply to children under 16 years of age. Tourism fee: CHF 1.00 per person, per night We have included all charges provided to us by the property. . Optional fees: The following fees and deposits are charged by the property at time of service, check-in, or check-out. Crib (infant bed) fee: CHF 15.00 per night The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. . Policies: Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place and guests are provided with hand sanitizer. . Instructions: Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed No onsite parking is available This property accepts Visa, Mastercard, and American Express; cash is not accepted Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit . Special instructions: The front desk is open daily from 8:00 AM - 11:30 AM. Front desk staff will greet guests on arrival.. Minimum age: 18. Check in from: 3:30 PM. Check in to: 7:30 PM. . Check out: 11:00 AM.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Ski shuttle nearby
  • Onsite parking includes off-street options

Food and drink

  • Free continental breakfast available daily 7:30 AM to 10 AM

Things to do

  • Downhill skiing
  • Ski storage

Conveniences

  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)

Outdoors

  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Handrails in stairways
  • Lift
  • Well-lit path to entrance

More

  • Designated smoking areas

Room amenities

Bedroom

  • Blackout drapes

Bathroom

  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • Flat-screen TV with digital channels

Food and drink

  • Coffee/tea maker
  • Electric kettle

More

  • Desk
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:30 PM; check-in end time: 7:30 PM
Minimum check-in age - 18

Check-out

Check-out before 11 AM

Special check-in instructions

The front desk is open daily from 8:00 AM - 11:30 AM
Front desk staffed during limited hours
Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours)

Pets

  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are available for CHF 15.00 per night.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: CHF 200 per stay
  • A tax is imposed by the city and collected at the property. This tax is adjusted seasonally and might not apply all year round. Other exemptions or reductions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: From 1 November to 31 March, CHF 2.20 per person, per night. This tax does not apply to children under 16 years of age.
  • A tax is imposed by the city: From 1 April to 31 October, CHF 2.50 per person, per night. This tax does not apply to children under 16 years of age.
  • Tourism fee: CHF 1.00 per person, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Crib (infant bed) fee: CHF 15.00 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard and American Express. Cash is not accepted. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation.

We should mention

  • To make arrangements for your pet, contact the property directly using the information on your booking confirmation.

National rating

Hotelstars Union assigns an official star rating for properties in Switzerland. This property is rated 3 stars.

Property is also known as

Crystal Interlaken
Hotel Crystal Interlaken
Hotel Crystal
Crystal Interlaken Hotel
Crystal Interlaken Interlaken
Crystal Interlaken Hotel Interlaken

Frequently asked questions

What is the cancellation policy at Crystal Interlaken?

Crystal Interlaken offers free cancellation on select room rates. Check out the cancellation policy for more info.

Does Crystal Interlaken serve breakfast?

Yeah, complimentary continental breakfast is served daily from 7:30 AM to 10 AM.

Is there a free airport shuttle available at Crystal Interlaken?

No, Crystal Interlaken does not offer an airport shuttle service.

What time are check-in & check-out at Crystal Interlaken?

Check-in begins at 3:30 PM. Check-out time is 11 AM.

Crystal Interlaken Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 137 out of 323 reviews
Rating 8 - Good. 134 out of 323 reviews
Rating 6 - Okay. 36 out of 323 reviews
Rating 4 - Poor. 8 out of 323 reviews
Rating 2 - Terrible. 8 out of 323 reviews

8.6/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.0/10

Property conditions & facilities

Reviews

8/10 Good

Tong

Travelled with group
Liked: Staff & service
Great location close to transportation and dining.
Stayed 1 night in Sep 2024

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort

Had a great time!

Very helpful front desk and staff. The room was spacious and the breakfast was great. Not the state of the art in terms of the condition of the hotel but great location and overall experience!
Stayed 1 night in Jun 2024

10/10 Excellent

Zack

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a clean room, which was spacious. The train station was less than a 5 minute walk. Staff was super accommodating and helpful
Stayed 2 nights in May 2024

10/10 Excellent

Liza

Travelled with group
Liked: Staff & service
Disliked: Property conditions & facilities
Receptionist was very pleasant and helpful.
Stayed 1 night in Aug 2021

8/10 Good

Anna

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Vacation

It was clean & walking distance to restaurants. Basic no frills but friendly staff. Good for overnight stay.
Stayed 1 night in Aug 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2021

8/10 Good

Keval

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2020

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff, close to train station and an awesome breakfast!
Stayed 2 nights in Dec 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great time in Interlaken

Friendly staff, interesting keys system. Very near to Interlaken West.
Stayed 3 nights in Dec 2019

4/10 Poor

Verified traveller

Travelled with family
Disliked: Property conditions & facilities, room comfort

Dissappointing!

Stayed 3 nights in Oct 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice friendly hotel, rooms clean and the beds comfortable, easy to walk about the town quiet location i have no complaints.
Stayed 1 night in Oct 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2019

10/10 Excellent

oldfogey

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location close to station Hotel staff very pleasant, very helpful Good breakfast
Stayed 4 nights in Oct 2019

10/10 Excellent

Tommy P., Salisbury, NC USA

Liked: Cleanliness

Good overnight stay for early morning train

We had to catch an early morning (6:30 AM) train from Interlaken West, so found this place that is literally a 5 minutes walk from the train station. Room was clean and neat. Check in process was smooth. They had a very nice breakfast spread early for us.
Stayed 1 night in Sep 2019

4/10 Poor

Jersey, New Jersey

Travelled with family
Disliked: Amenities, property conditions & facilities
I would give this hotel two stars. It is clean and located 5 minutes away from Interlaken west train station. The room is extremely basic. No AC and no screens on the windows.
Stayed 1 night in Sep 2019

6/10 Okay

Verified traveller

Liked: Staff & service
Stayed 2 nights in Sep 2019

10/10 Excellent

Ian

Liked: Cleanliness, staff & service, room comfort

Well suited to my needs

I'm travelling around Switzerland by rail and this hotel was very convenient for me as it is situated just a few minutes from Interlaken West station.The hotel provides a transit pass, which can be used to take buses and trains in the city area. All the amenities a traveller needs are in walking distance. Service was good, staff werefriendly, breakfast was ample and there was always space available in the breakfast room.
Stayed 3 nights in Sep 2019

6/10 Okay

Jacqui

Travelled with family
Liked: Cleanliness, staff & service

Not bad but not that great.

Very basic for a reasonable price for the area. Super nice staff but the room was a bit shabby and the bathroom has seen better days. The hairdryer didn't work and there was a bit of a funky smell although it seemed ckean. Thin walls let through our neighbor's loud talking. The breakfast was pretty good.
Stayed 1 night in Sep 2019

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

More than a home away from home!

Loved the staff and lovely clean room. And with a large balcony. Extremely convenient to station - easy walk to everything
Stayed 3 nights in Sep 2019

6/10 Okay

Intezar Ahmed

Disliked: Room comfort
Room was clean but no elevator for our room had to bring luggage using 10 stairs Carpet They did help to keep our luggage at reception after check out Breakfast was decent and service was good
Stayed 1 night in Sep 2019

4/10 Poor

Verified traveller

Travelled with family
Disliked: Property conditions & facilities, room comfort
Located on a noisy street. Lots of cars and people coming out of bars screaming at night.
Stayed 2 nights in Sep 2019

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff really helpful. Excellent breakfast good selection. Comfortable beds and a fan available if bedroom was hot. Could have done with more powdered milk for tea available.
Stayed 3 nights in Sep 2019

2/10 Terrible

Juana

Travelled with group
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Terrible beds, hard as a rock. No Air condition. Very uncomfortable place. Had a terrible night !!! Very expensive... DO NOT RECOMEND
Stayed 2 nights in Sep 2019

6/10 Okay

Marv, lebanon

Nice hotel comparing to budget nice location too friendly stuff
Stayed 1 night in Aug 2019

8/10 Good

USAguest

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great services and staffs. it just that no AC in the room and the fan is a small portable one (not a ceiling fan) so it takes a long time to cool you down so like to see AC installed. Room a bit small but I can understand because the hotel is not very big either so I believe the hotel owner is trying very hard to provide good services to the customers. I stayed here 5 nights, hotel has free breakfast but it served the same breakfast menu every morning. would like to see the hotel changes its breakfast menu each morning.
Stayed 5 nights in Aug 2019