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Embassy Suites by Hilton Houston Near the Galleria

3.5 star property
Family-friendly hotel with free breakfast and 24-hour fitness centre

Photo gallery for Embassy Suites by Hilton Houston Near the Galleria

Lobby
Exterior
Bar (on property)
Terrace/patio
Indoor pool, open 6:00 AM to 10:00 PM, pool loungers

Reviews

7.8 out of 10
Good

Popular amenities

  • 24/7 front desk
  • Room service
  • Parking available
  • Housekeeping
  • Hot tub
The current price is AU$187
includes taxes & fees
17 Nov - 18 Nov

Explore the area

View map
2911 Sage Road, Houston, TX, 77056
  • Place, The Galleria
    ‪5 min walk‬
  • Place, Gerald D. Hines Waterwall Park
    ‪10 min walk‬
  • Place, Highland Village
    ‪4 min drive‬
  • Airport, Houston, TX (IAH-George Bush Intercontinental)
    ‪30 min drive‬

Room options

View all photos for Suite, 2 Double Beds, Non Smoking (2 Rooms)

1 bedroom, premium bedding, down duvets, pillow-top beds

Suite, 2 Double Beds, Non Smoking (2 Rooms)

7.6 out of 10
Good
(19 reviews)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Fridge
HDTV
Hypo-allergenic bedding
Separate bedroom
Blackout curtains
Separate sitting area
Air-conditioning
Connecting/adjoining rooms available
Blackout drapes/curtains
Down comforter
Hypo-allergenic bedding available
  • 43 sq m
  • Sleeps 6
  • 2 Double Beds

View all photos for Suite, 1 King Bed, Non Smoking (2 Rooms)

1 bedroom, premium bedding, down duvets, pillow-top beds

Suite, 1 King Bed, Non Smoking (2 Rooms)

8.8 out of 10
Excellent
(44 reviews)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Fridge
HDTV
Hypo-allergenic bedding
Separate bedroom
Blackout curtains
Separate sitting area
Air-conditioning
Connecting/adjoining rooms available
Blackout drapes/curtains
Down comforter
Hypo-allergenic bedding available
  • 43 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Premium Suite, 2 Double Beds, Non Smoking (2 Rooms)

1 bedroom, premium bedding, down duvets, pillow-top beds

Premium Suite, 2 Double Beds, Non Smoking (2 Rooms)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Fridge
HDTV
Hypo-allergenic bedding
Sofa bed
Premium bedding
Separate sitting area
Air-conditioning
Connecting/adjoining rooms available
Down comforter
Hypo-allergenic bedding available
Pillowtop mattress
  • 43 sq m
  • Sleeps 6
  • 2 Double Beds

View all photos for Premium Suite, 1 King Bed, Non Smoking (2 Rooms)

1 bedroom, premium bedding, down duvets, pillow-top beds

Premium Suite, 1 King Bed, Non Smoking (2 Rooms)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Fridge
HDTV
Hypo-allergenic bedding
Sofa bed
Premium bedding
Separate sitting area
Air-conditioning
Connecting/adjoining rooms available
Down comforter
Hypo-allergenic bedding available
Pillowtop mattress
  • 43 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 Bedroom, Accessible, Bathtub (Mobility)

1 bedroom, premium bedding, down duvets, pillow-top beds

Suite, 1 Bedroom, Accessible, Bathtub (Mobility)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Fridge
HDTV
Hypo-allergenic bedding
Sofa bed
Premium bedding
Separate sitting area
Air-conditioning
Connecting/adjoining rooms available
Down comforter
Hypo-allergenic bedding available
Pillowtop mattress
  • 43 sq m
  • Sleeps 6
  • 2 Double Beds

View all photos for Suite, 1 Bedroom, Accessible, Non Smoking (Mobility, Roll-in Shower)

1 bedroom, premium bedding, down duvets, pillow-top beds

Suite, 1 Bedroom, Accessible, Non Smoking (Mobility, Roll-in Shower)

8.0 out of 10
Very good
(1 review)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Fridge
HDTV
Hypo-allergenic bedding
Sofa bed
Premium bedding
Separate sitting area
Air-conditioning
Connecting/adjoining rooms available
Down comforter
Hypo-allergenic bedding available
Pillowtop mattress
  • 43 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Premium Suite, 2 Double Beds, Non Smoking, Corner (2 Rooms)

1 bedroom, premium bedding, down duvets, pillow-top beds

Premium Suite, 2 Double Beds, Non Smoking, Corner (2 Rooms)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Fridge
HDTV
Hypo-allergenic bedding
Sofa bed
Premium bedding
Separate sitting area
Air-conditioning
Connecting/adjoining rooms available
Down comforter
Hypo-allergenic bedding available
Pillowtop mattress
  • 43 sq m
  • Sleeps 6
  • 2 Double Beds

View all photos for Premium Suite, 1 King Bed, Accessible, Bathtub (Mobility & Hearing)

1 bedroom, premium bedding, down duvets, pillow-top beds

Premium Suite, 1 King Bed, Accessible, Bathtub (Mobility & Hearing)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Fridge
HDTV
Hypo-allergenic bedding
Sofa bed
Premium bedding
Separate sitting area
Air-conditioning
Connecting/adjoining rooms available
Down comforter
Hypo-allergenic bedding available
Pillowtop mattress
  • 43 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 2 Double Beds, Non Smoking, Corner (2 Rooms)

1 bedroom, premium bedding, down duvets, pillow-top beds

Suite, 2 Double Beds, Non Smoking, Corner (2 Rooms)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Fridge
HDTV
Hypo-allergenic bedding
Sofa bed
Premium bedding
Separate sitting area
Air-conditioning
Connecting/adjoining rooms available
Down comforter
Hypo-allergenic bedding available
Pillowtop mattress
  • 43 sq m
  • Sleeps 6
  • 2 Double Beds

View all photos for Suite, 1 Bedroom, Accessible, Bathtub (Mobility)

1 bedroom, premium bedding, down duvets, pillow-top beds

Suite, 1 Bedroom, Accessible, Bathtub (Mobility)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Fridge
HDTV
Hypo-allergenic bedding
Sofa bed
Premium bedding
Separate sitting area
Air-conditioning
Connecting/adjoining rooms available
Down comforter
Hypo-allergenic bedding available
Pillowtop mattress
  • 43 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed, Allergy Friendly (Pure Wellness)

1 bedroom, premium bedding, down duvets, pillow-top beds

Suite, 1 King Bed, Allergy Friendly (Pure Wellness)

8.0 out of 10
Very good
(2 reviews)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Fridge
HDTV
Hypo-allergenic bedding
Sofa bed
Premium bedding
Separate sitting area
Air-conditioning
Connecting/adjoining rooms available
Down comforter
Hypo-allergenic bedding available
Pillowtop mattress
  • 43 sq m
  • Sleeps 4
  • 1 King Bed

Mobility Accessible One Bedroom King Suite with Roll in Shower

Separate sitting area
Air-conditioning
Connecting rooms available
Down comforter
Hypo-allergenic bedding available
Pillowtop mattress
  • Sleeps 4

View all photos for Premium King Suite

Interior

Premium King Suite

Separate sitting area
Air-conditioning
Heating
Connecting/adjoining rooms available
Down comforter
Hypo-allergenic bedding available
  • Sleeps 4

King Suite

Separate sitting area
Air-conditioning
Heating
Connecting/adjoining rooms available
Blackout drapes/curtains
Down comforter
  • Sleeps 4

Mobility Hearing Accessible Premium King Suite with Tub

Separate sitting area
Air-conditioning
Connecting rooms available
Down comforter
Hypo-allergenic bedding available
Pillowtop mattress
  • Sleeps 4

View all photos for Premium Two Double Suite

Interior

Premium Two Double Suite

Separate sitting area
Air-conditioning
Heating
Connecting/adjoining rooms available
Down comforter
Hypo-allergenic bedding available
  • Sleeps 6

Corner Two Double Suite

Separate sitting area
Air-conditioning
Heating
Connecting/adjoining rooms available
Down comforter
Hypo-allergenic bedding available
  • Sleeps 6

Two Double Suite

Separate sitting area
Air-conditioning
Heating
Connecting/adjoining rooms available
Blackout drapes/curtains
Down comforter
  • Sleeps 6

Corner Premium Two Double Suite

Separate sitting area
Air-conditioning
Connecting rooms available
Down comforter
Hypo-allergenic bedding available
Pillowtop mattress
  • Sleeps 6

Pure Wellness King Suite

Separate sitting area
Air-conditioning
Heating
Connecting/adjoining rooms available
Down comforter
Hypo-allergenic bedding available
  • Sleeps 4

Mobility Accessible Corner Two Double Suite with Tub

Separate sitting area
Air-conditioning
Heating
Connecting/adjoining rooms available
Down comforter
Hypo-allergenic bedding available
  • Sleeps 6

View all photos for Mobility Accessible One Bedroom King Suite with Tub

Interior

Mobility Accessible One Bedroom King Suite with Tub

Separate sitting area
Air-conditioning
Connecting rooms available
Down comforter
Hypo-allergenic bedding available
Pillowtop mattress
  • Sleeps 4

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About the area

Houston

A family-friendly stay in Houston awaits you at Embassy Suites by Hilton Houston Near the Galleria. Within just a 15-minute stroll, you'll find Williams Tower and Ice at the Galleria. Highlights at this hotel include a restaurant, an indoor swimming pool and free daily breakfast. .The restaurant, Palm Court, is open for breakfast, lunch and dinner. Enjoy the free kids' club, 24-hour gym, Hot tub and pool loungers. 1700 square feet (158 square metres) of event facilities include 4 meeting rooms and conference space, and other business amenities include a 24-hour business centre. Added amenities include free Wi-Fi in public areas, a free manager's reception and laundry facilities. Each morning free on-the-go breakfast is offered between 6:00 AM and 10:00 AM. There's also self parking, along with the convenience of a free shopping centre shuttle. .Sights within a 20-minute walk of this 3.5-property class The Galleria hotel include Gerald D. Hines Waterwall Park and Uptown Plaza.

What's nearby

  • The Galleria - 5 min walk - 0.5 km
  • Williams Tower - 10 min walk - 0.9 km
  • Gerald D. Hines Waterwall Park - 10 min walk - 0.9 km
  • Memorial Park - 4 min drive - 4.5 km
  • Highland Village - 4 min drive - 2.6 km

Getting around

  • Wheeler Station - 7 min drive
  • Houston Station - 19 min drive
  • Houston William Hobby Airport (HOU) - 38 min drive

Restaurants

  • ‪Nordstrom Ebar - ‬4 min walk
  • ‪Daily Grill - ‬5 min walk
  • ‪Doubletree Suites Lounge - ‬7 min walk
  • ‪Hachi - ‬6 min walk
  • ‪Texas Taphouse - ‬2 min walk

About this property

Embassy Suites by Hilton Houston Near the Galleria

Family-friendly hotel with free breakfast and 24-hour fitness centre
Embassy Suites by Hilton Houston Near the Galleria offers its guests an indoor pool, Access to hot tub, and a 24-hour fitness centre. There's a restaurant on site. Free breakfast is served daily, and guests can also enjoy a free nightly manager's reception. WiFi and wired Internet are free in public spaces.

A 24-hour business centre and 4 meeting rooms are available. Event space at this hotel measures 1700 square feet (158 square metres) and includes conference space. A terrace, a complimentary children's club, and multilingual staff are also featured at the family-friendly Embassy Suites by Hilton Houston Near the Galleria. Parking is available for a fee.

Smoking is allowed in designated areas at this 3.5-star Houston hotel.

  • 150 guestrooms or units
  • 6 levels
  • 1700 sq ft of conference space
  • 158 sq. m of conference space
  • Built in 1998
  • To-go breakfast (free)
  • Manager's reception (free)
  • Kid's club (free)
  • Poolside lounge chairs
  • Business centre (24 hours)
  • Conference space
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Wedding services available
  • Terrace
  • Garden
  • Gift shop
  • Lift
  • Smoking in designated areas
  • Dining venue
Embassy Suites by Hilton Houston Near the Galleria offers 150 accommodations with a safe and coffee/tea makers. This accommodation has separate sitting areas and is furnished with double sofa beds and desks. Pillowtop beds feature down duvets and premium bedding. Guests can make use of the in-room fridges and microwaves. Bathrooms include a combined bath/shower unit, designer toiletries, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wired and wireless Internet access. 42-inch LCD televisions come with premium satellite channels. Housekeeping is offered on a daily basis and hypo-allergenic bedding can be requested.

Similar properties

Exterior detail
DoubleTree by Hilton Hotel & Suites Houston by the Galleria
  • Pool
  • Pet-friendly
  • Restaurant
  • Air conditioning
4.1 out of 5, Very good, 2,841 reviews
The price is AU$189
includes taxes & fees
7 Dec - 8 Dec
DoubleTree by Hilton Hotel & Suites Houston by the Galleria

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Height restrictions apply for on-site parking
  • Area shuttle up to 3 mi
  • Free shopping centre shuttle
  • Parking on site (USD 35 per night; includes in/out privileges)
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free on-the-go breakfast available daily 6:00 AM to 10:00 AM
  • A restaurant
  • Free daily manager's reception

Restaurants on site

  • Palm Court

Things to do

  • 24-hour gym
  • Free children's club
  • Hot tub
  • Indoor pool

Family friendly

  • Free children's club
  • In-room microwave
  • In-room refrigerator
  • In-room sofa bed
  • Indoor pool
  • Laundry facilities
  • Living room
  • Separate bedroom

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Wedding services

Business services

  • 1,700 square feet of conference space
  • 24-hour business centre
  • 4 meeting rooms

Outdoors

  • Garden
  • In a regional park
  • Pool loungers
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Lift
  • Phone accessibility kit
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 6 floors
  • Ballroom
  • Banquet hall
  • Built in 1998
  • Designated smoking areas

Room amenities

Bedroom

  • Double sofa bed
  • Down comforter
  • Hypo-allergenic bedding
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 42-inch LCD TV with premium cable/satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Living room
  • Safe
  • Separate sitting area

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: anytime
Contactless check-in and check-out are available
Express check-in available
Minimum check-in age - 21

Check-out

Check-out before 11 AM
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk, smart lock

Pets

  • Pets: USD 75 per accommodation, per stay
  • Only dogs and cats are allowed
  • Maximum 2 (weight limit: 75 lb per pet)
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 3 children 18 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • 0.75 per cent destination fee will be charged.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Self-parking fee: USD 35 per night (in/out privileges)
  • Pet fee: USD 75 per accommodation, per stay
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a smoke detector
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, debit cards and cash. For guests' safety, the property includes a smoke detector in all accommodation. This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton) guidelines.

We should mention

  • Pool access available from 6:00 AM to 10:00 PM
  • Up to 3 children aged 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Embassy Suites Hotel Houston-Near Galleria
Embassy Suites Houston-Near Galleria
Embassy Suites Houston-Near Galleria Hotel
Embassy Suites Houston-Near Galleria Hotel
Embassy Suites Houston-Near Galleria
Hotel Embassy Suites Houston-Near The Galleria Houston
Houston Embassy Suites Houston-Near The Galleria Hotel
Hotel Embassy Suites Houston-Near The Galleria
Embassy Suites Houston-Near The Galleria Houston
Embassy Suites Houston Near The Galleria
Embassy Suites Hotel
Embassy Suites
Embassy Suites Houston Near The Galleria
Embassy Suites by Hilton Houston Near the Galleria Hotel
Embassy Suites by Hilton Houston Near the Galleria Houston
Embassy Suites by Hilton Houston Near the Galleria Hotel Houston

Frequently asked questions

What is the cancellation policy at Embassy Suites by Hilton Houston Near the Galleria?

Embassy Suites by Hilton Houston Near the Galleria offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Embassy Suites by Hilton Houston Near the Galleria?

As of 8 Nov 2025, prices found for a 1-night stay for 2 adults at Embassy Suites by Hilton Houston Near the Galleria on 17 Nov 2025 start from AU$185.98, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Embassy Suites by Hilton Houston Near the Galleria?

Yep, Embassy Suites by Hilton Houston Near the Galleria has a self car park with in/out privileges for USD 35 per night.

Does Embassy Suites by Hilton Houston Near the Galleria have a pool?

Embassy Suites by Hilton Houston Near the Galleria has an indoor pool. Grab your bathers and lounge poolside while enjoying on a lounger. The pool is open 6:00 AM to 10:00 PM.

What makes Embassy Suites by Hilton Houston Near the Galleria a romantic place to stay?

1 hot tub and a bar, as well as pillowtop beds in the guestrooms, all help set the scene for a romantic weekend at Embassy Suites by Hilton Houston Near the Galleria.

Is Embassy Suites by Hilton Houston Near the Galleria family-friendly?

You bet! With amenities such as a free children's club, children's meals and laundry facilities, it's no surprise that Embassy Suites by Hilton Houston Near the Galleria is a hit with families.

Does Embassy Suites by Hilton Houston Near the Galleria serve breakfast?

Sure does, free on-the-go breakfast is offered daily between 6:00 AM and 10:00 AM.

Is there a free airport shuttle available at Embassy Suites by Hilton Houston Near the Galleria?

No, Embassy Suites by Hilton Houston Near the Galleria does not offer an airport shuttle service.

Is there a bar or restaurant at Embassy Suites by Hilton Houston Near the Galleria?

Yep, you can grab a meal at Embassy Suites by Hilton Houston Near the Galleria's onsite restaurant that serves breakfast, lunch and dinner.

What time are check-in & check-out at Embassy Suites by Hilton Houston Near the Galleria?

Check-in begins at 4:00 PM. Check-out time is 11 AM.

Reviews

Embassy Suites by Hilton Houston Near the Galleria Reviews

7.8

Good

7.8/10

Cleanliness

8.2/10

Staff & service

7.6/10

Amenities

7.2/10

Property conditions & facilities

7.8/10

Eco-friendliness
Rating 10 - Excellent. 466 out of 1000 reviews
Rating 8 - Good. 186 out of 1000 reviews
Rating 6 - Okay. 139 out of 1000 reviews
Rating 4 - Poor. 118 out of 1000 reviews
Rating 2 - Terrible. 91 out of 1000 reviews

Reviews

10/10 Excellent

Geneva

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Need more walk in showers available.
Stayed 4 nights in Jul 2025

10/10 Excellent

Felix

Stayed 1 night in Aug 2025

10/10 Excellent

Darius

Liked: Cleanliness, staff & service, property conditions & facilities
This scenery was amazing.
Stayed 3 nights in Jul 2025

10/10 Excellent

Vi

Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
Embassy Suites Hotel always the best place to stay.
Stayed 1 night in Jul 2025

8/10 Good

Gregory

Liked: Amenities
Only one of two elevators were working at the time. It increased wait times everywhere throughout the floors while using the elevator.
Stayed 1 night in Jul 2025

10/10 Excellent

Vicky

Stayed 1 night in Jul 2025

10/10 Excellent

Magaly

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Exelente staff and bar service
Stayed 4 nights in Jul 2025

6/10 Okay

Jewel

Disliked: Staff & service
The bed mattresses are pretty horrrible, they’re super hard and uncomfortable. The bath tubs had residue from other people that had showered there before. The jacuzzi was broken and only started to get worse’s on my last day being there. Only one elevator is working right now and there’s no option as hotel guest to access the stairs.
Stayed 4 nights in Jul 2025

4/10 Poor

Verified traveller

Travelled with family
Liked: Cleanliness
Disliked: Room comfort
There was only 1 elevator working. We have our parents who cannot just walk down 5 flights of stairs every time. The stairs could not be accessed at every level or from inside the building. All of this was extremely inconvenient. To the point that it delayed our events for a wedding excursion and caused our party to be late.
Stayed 1 night in Jul 2025

4/10 Poor

Rosendo

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities

Viejo

Muy viejo y sucias las alfombras y los muebles
Stayed 2 nights in Jun 2025

10/10 Excellent

Tirhas

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2025

10/10 Excellent

Griselda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was excellent
Stayed 1 night in Jul 2025

8/10 Good

Cheryl

Travelled with family
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
Elevator slow only 1 working.
Stayed 4 nights in Jul 2025

6/10 Okay

Carolyn

Travelled with family
Disliked: Property conditions & facilities, room comfort

One of only two elevators was down the entire stay

Stayed 3 nights in Jul 2025

4/10 Poor

Shenise

Travelled with family
Disliked: Room comfort

Paying to park in a hotel you have a room??!

The stay was short and we had no idea we had to pay 40.00 to park where we were already staying. So never again!! There was way too much chlorine in the pool made my kids sick!
Stayed 1 night in Jul 2025

6/10 Okay

Donna

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
I did not like that the floors were not vacuum at all. I was there fir 9 days. Also the tub leaked the toilet handle was broken. Then we had a leak from somewhere where the floor was soak and wet I had to use towels to absorb the water at the front door. Other than that the staff was great and very helpful.
Stayed 9 nights in Jun 2025

4/10 Poor

Long, Longwood

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Only 1 elevator worked during entire stay and long waits to get downstairs.
Stayed 4 nights in Jul 2025

10/10 Excellent

Allicia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Daughter cut her toe open when opening an exterior door. Front desk staff supplied me with bandaids.
Stayed 2 nights in Jun 2025

6/10 Okay

lawrence

Disliked: Amenities, property conditions & facilities
The hotel needs refurbishment. To begin, there was only one elevator in operation and that elevator was having. Problem with the door. The room smellled musty but fortunately the A/C worked fine but the motor to the unit was located at the entrance to the bedroom and thus noisy all night.
Stayed 3 nights in Jun 2025

4/10 Poor

Miguel

Travelled with family
Disliked: Property conditions & facilities
Stayed 2 nights in Jun 2025

6/10 Okay

Fredrick

Disliked: Property conditions & facilities
One side of the elevator did not work the entire time, and no one was working on it. The bed headboard had peeled which needs to be replaced, the couch had plastic coming out of it, and the iron didn't work.
Stayed 2 nights in Jun 2025

2/10 Terrible

Wikenson

Disliked: Property conditions & facilities
The room snelled dusty and moldy. The dust was in my throat. I couldn’t sleep. I notified the front desk about this. Please contact me about this.
Stayed 1 night in Jun 2025

8/10 Good

Arthur

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Breakfast
Stayed 1 night in Jun 2025

6/10 Okay

Adam, Austin

Liked: Cleanliness, amenities
The water temperature in our room was boiling hot, had a difficult time getting it warm to shower! The breakfast was awesome, happy hour appetizers were great as well. There was INLY one elevator operating during the WHOLE weekend!!!!!
Stayed 2 nights in Jun 2025

10/10 Excellent

Jorge

Stayed 2 nights in Jun 2025