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Mandarin Oriental Palace, Luzern

5.0 star property
Luxury spa hotel, walk to Lake Side Promenade

Choose dates to view prices

Photo gallery for Mandarin Oriental Palace, Luzern

Premium bedding, free minibar, in-room safe, individually decorated
Superior Room, Lake View
Restaurant
Lobby lounge
Free toiletries, hair dryer, dressing gowns, slippers
Reviews
9.4

Exceptional

Popular amenities

  • Pet-friendlyPet-friendlyPet-friendly
  • SpaSpaSpa
  • Breakfast availableBreakfast availableBreakfast available
  • LaundryLaundryLaundry
  • HousekeepingHousekeepingHousekeeping
  • Room serviceRoom serviceRoom service

Explore the area

Map
Haldenstrasse 10, Lucerne, LU, 6006
  • Popular LocationLake Side Promenade2 min walk
  • Popular LocationLion Monument11 min walk
  • Popular LocationChapel Bridge15 min walk
  • AirportZürich (ZRH)59 min drive

Room options

View all photos for Mandarin, Room

Mandarin, Room

Mandarin, Room

Highlights

Soundproofed
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Free minibar items
Flat-screen TV
Pillow menu
  • City view
  • Sleeps 3
  • 1 King Bed OR 2 Single Beds

View all photos for Suite, Lake View, Tower

Suite, Lake View, Tower

Suite, Lake View, Tower

Highlights

Soundproofed
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Free minibar items
Flat-screen TV
Pillow menu
  • Lake view
  • Sleeps 5
  • 1 King Bed

View all photos for Junior Suite (Panoramic)

Junior Suite (Panoramic)

Junior Suite (Panoramic)

Highlights

Soundproofed
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Free minibar items
Flat-screen TV
Pillow menu
  • Lake view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, Terrace, Lake View

Deluxe Room, Terrace, Lake View

Deluxe Room, Terrace, Lake View

Highlights

Soundproofed
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Free minibar items
Flat-screen TV
Pillow menu
  • Lake view
  • Sleeps 2
  • 1 King Bed OR 2 Single Beds

View all photos for Superior Room, Accessible

Premium bedding, free minibar, in-room safe, individually decorated

Superior Room, Accessible

Highlights

Soundproofed
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Free minibar items
Flat-screen TV
Pillow menu
  • City view
  • Sleeps 2
  • 1 King Bed OR 2 Single Beds

View all photos for Superior Room

Premium bedding, free minibar, in-room safe, individually decorated

Superior Room

Highlights

Soundproofed
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Free minibar items
Flat-screen TV
Pillow menu
  • City view
  • Sleeps 2
  • 1 King Bed OR 2 Single Beds

View all photos for Deluxe Room, Balcony, Lake View

Deluxe Room, Balcony, Lake View

Deluxe Room, Balcony, Lake View

Highlights

Balcony
Soundproofed
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Free minibar items
Flat-screen TV
  • Lake view
  • Sleeps 2
  • 1 King Bed OR 2 Single Beds

View all photos for Suite, Terrace, Lake View

Suite, Terrace, Lake View | Living area

Suite, Terrace, Lake View

Highlights

Soundproofed
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Free minibar items
Flat-screen TV
Pillow menu
  • Lake view
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, Balcony, Lake View

Premium bedding, free minibar, in-room safe, individually decorated

Suite, Balcony, Lake View

Highlights

Balcony
Soundproofed
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Free minibar items
Flat-screen TV
  • Lake view
  • Sleeps 4
  • 1 King Bed OR 2 Single Beds

View all photos for Suite, Lake View

Premium bedding, free minibar, in-room safe, individually decorated

Suite, Lake View

Highlights

Balcony
Soundproofed
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Free minibar items
Flat-screen TV
  • Lake view
  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Room, Lake View

Deluxe Room, Lake View

Deluxe Room, Lake View

Highlights

Soundproofed
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Free minibar items
Flat-screen TV
Pillow menu
  • Lake view
  • Sleeps 2
  • 1 King Bed OR 2 Single Beds

View all photos for Junior Suite, Terrace, Lake View

Premium bedding, free minibar, in-room safe, individually decorated

Junior Suite, Terrace, Lake View

Highlights

Soundproofed
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Free minibar items
Flat-screen TV
Pillow menu
  • Lake view
  • Sleeps 2
  • 1 King Bed OR 2 Single Beds

View all photos for Junior Suite, Balcony, Lake View

Premium bedding, free minibar, in-room safe, individually decorated

Junior Suite, Balcony, Lake View

Highlights

Balcony
Soundproofed
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Free minibar items
Flat-screen TV
  • Lake view
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Room, Terrace, Lake View

Superior Room, Terrace, Lake View

Superior Room, Terrace, Lake View

Highlights

Soundproofed
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Free minibar items
Flat-screen TV
Pillow menu
  • Lake view
  • Sleeps 2
  • 1 King Bed OR 2 Single Beds

View all photos for Superior Room, Balcony, Lake View

Superior Room, Balcony, Lake View

Superior Room, Balcony, Lake View

10/10 Exceptional

Highlights

Balcony
Soundproofed
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Free minibar items
Flat-screen TV
  • Lake view
  • Sleeps 2
  • 1 King Bed OR 2 Single Beds

View all photos for Junior Suite, Lake View

Premium bedding, free minibar, in-room safe, individually decorated

Junior Suite, Lake View

Highlights

Soundproofed
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Free minibar items
Flat-screen TV
Pillow menu
  • Lake view
  • Sleeps 3
  • 1 King Bed OR 2 Single Beds

View all photos for Accessible - Lake View Junior Suite

Free toiletries, hair dryer, dressing gowns, slippers

Accessible - Lake View Junior Suite

Highlights

Soundproofed
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Free minibar items
Flat-screen TV
Pillow menu
  • Lake view
  • Sleeps 3
  • 1 King Bed OR 2 Single Beds

View all photos for Superior Room, Lake View

Superior Room, Lake View

Superior Room, Lake View

Highlights

Balcony
Soundproofed
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Free minibar items
Flat-screen TV
  • Lake view
  • Sleeps 2
  • 1 King Bed OR 2 Single Beds

Similar properties

Front of property
Grand Hotel National
Pool
Spa
Pet-friendly
Free WiFi
4.7 out of 5, Exceptional, (718)
The price is AU$1,078
for 1 night
includes taxes & fees
12 June - 13 June
Grand Hotel National

About the area

Lucerne

A luxury stay in the heart of Lucerne awaits you at Mandarin Oriental Palace, Luzern. Within just a 10-minute stroll, you'll find Lake Side Promenade and Loewenplatz. Highlights at this Belle Époque hotel include 4 restaurants, a full-service spa and a 24-hour gym. .A day of pampering at SPA Bellefontaine can include massages along with access to the sauna. At the hotel's own lounge bar, you can stop for a drink. 4725 square feet (439 square metres) of event facilities include 4 meeting rooms and conference space, and other business amenities include a 24-hour business centre. Plus you'll find a sauna, a coffee shop/cafe and a snack bar/deli. Each morning buffet breakfast is served between 7:00 AM and 10:30 AM. Bring your pet along and take advantage of this property's pet-friendly amenities, such as food and water bowls. There's also the convenience of valet parking. .Sights within a 20-minute walk of this 5-property class Lucerne hotel include Saint Peters Church and Chapel Bridge.

What's nearby

  • Lake Side Promenade - 2 min walk
  • Lion Monument - 11 min walk
  • Chapel Bridge - 15 min walk
  • KKL Lucerne - 16 min walk
  • Swiss Transportation Museum - 16 min walk

Getting around

  • Lucerne (QLJ-Lucerne Train Station) - 15 min walk
  • Zurich Airport (ZRH) - 60 min drive

Restaurants

  • Grand Casino Luzern - 3 min walk
  • Rebstock Hofstube - 7 min walk
  • Franz - 5 min walk
  • Schiff-Restaurant Wilhelm Tell - 8 min walk
  • Takrai - 6 min walk

About this property

Mandarin Oriental Palace, Luzern

Luxury spa hotel, walk to Lake Side Promenade
Mandarin Oriental Palace, Luzern offers its guests a full-service spa, a sauna, and a 24-hour fitness centre. There are 4 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at the bar/lounge.

Business amenities include a 24-hour business centre and 4 meeting rooms. Event space at this hotel measures 4725 square feet (439 square metres) and includes conference space. Spa services, a library, and a terrace are also featured at the luxury Mandarin Oriental Palace, Luzern. For a fee, parking is available.

Smoking is allowed in designated areas at this 5-star Lucerne hotel.

  • 1 building
  • 136 guestrooms or units
  • 4 dining venues
  • 4725 sq ft of conference space
  • 439 sq. m of conference space
  • Built in 1906
  • Deli
  • Business centre (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Library
  • Terrace
  • Newspapers in lobby (free)
  • Bellhop
  • Lift
  • Smoking in designated areas
  • Bar or lounge
  • Coffee shop
Mandarin Oriental Palace, Luzern offers 136 accommodations with free minibar items and a safe. Each accommodation is individually decorated. Beds feature premium bedding. A pillow menu is available. Flat-screen televisions come with satellite channels and pay-per-view films.

Bathrooms include baths or showers, dressing gowns, slippers and toilets with an electronic bidet. Business-friendly amenities include desks, complimentary newspapers and telephones. Additionally, rooms include complimentary bottles of water and a hairdryer. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include an iron/ironing board.

SPA Bellefontaine has massage/treatment rooms. Services include massages. The spa is equipped with a sauna and a steam room. The spa is open daily.

Languages

English, French, German, Italian, Spanish

Property amenities

Internet

  • Available in all rooms: WiFi

Parking and transport

  • Parking on site (CHF 55 per day)
  • Valet parking on site (CHF 55 per day)
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10:30 AM for a fee: CHF 50 to 50 for adults and CHF 25 to 50 for children
  • 4 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • Colonnade
  • Minamo
  • MOzern Bar & Brasserie
  • Quai 10

Things to do

  • 24-hour gym
  • Full-service spa
  • Library
  • Piano
  • Sauna
  • Steam room

Family friendly

  • Baby bath
  • Baby monitor
  • Changing table
  • Children's books
  • Children's games
  • Free cot
  • Highchair
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Daily housekeeping
  • Dry cleaning/laundry service
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 24-hour business centre
  • 4 meeting rooms
  • 4,725 square feet of conference space

Outdoors

  • On a lake
  • On the boardwalk
  • Terrace

Full-service spa

  • Massage
  • Sauna
  • Spa open daily
  • Spa treatment rooms
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • Ballroom
  • Belle Époque architecture
  • Building
  • Built in 1906
  • Designated smoking areas

Room amenities

Bedroom

  • Blackout drapes
  • Free cot
  • Pillow menu
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathtub or shower
  • Children's robe
  • Children's slippers
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toilet with electronic bidet
  • Toothbrush and toothpaste
  • Towels

Entertainment

  • Flat-screen TV with cable/satellite channels
  • Pay films

Food and drink

  • 24-hour room service
  • Champagne service
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free daily newspapers
  • Individual decor
  • Iron/ironing board on request
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; check-in end time: anytime
Express check-in available

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • Pets: CHF 50 per pet, per day
  • Only dogs are allowed
  • Food and water bowls are available

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for CHF 190.0 per night.
  • Free cots (infant beds)!

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: CHF 2.10 per person, per night. This tax does not apply to children under 12 years of age.
  • Tourism fee: CHF 2.80 per person, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately CHF 50.00 to 50.00 for adults and from CHF 25.00 to 50.00 for children
  • Self-parking fee: CHF 55 per day
  • Valet parking fee: CHF 55 per day
  • Pet fee: CHF 50 per pet, per day
  • Rollaway bed fee: CHF 190.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, Union Pay and debit cards. Cash is not accepted. 

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

National rating

Hotelstars Union assigns an official star rating for properties in Switzerland. This property is rated 5 stars, and is displayed on this page as 5 stars.

Property is also known as

Luzern Palace
Palace Luzern
Palace Luzern Hotel
Palace Luzern Hotel Lucerne
Palace Luzern Lucerne

Frequently asked questions

What is the cancellation policy at Mandarin Oriental Palace, Luzern?

Mandarin Oriental Palace, Luzern offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Mandarin Oriental Palace, Luzern?

As of 29 May 2024, prices found for a 1-night stay for 2 adults at Mandarin Oriental Palace, Luzern on 30 May 2024 start from AU$1,562.43, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Mandarin Oriental Palace, Luzern?

Yep, Mandarin Oriental Palace, Luzern has a self car park for CHF 55 per day.

Are there any beaches close to Mandarin Oriental Palace, Luzern?

The closest beach to Mandarin Oriental Palace, Luzern is Seebad Eich (15.7 km).

Is there a spa on site at Mandarin Oriental Palace, Luzern?

Yep, SPA Bellefontaine is available for guests. It has a steam room and a sauna. You'll enjoy services like massages.

What makes Mandarin Oriental Palace, Luzern a romantic place to stay?

Couples dining and a champagne service, as well as premium bedding in the guestrooms, all help set the scene for a romantic weekend at Mandarin Oriental Palace, Luzern.

Is Mandarin Oriental Palace, Luzern family-friendly?

You bet! With amenities such as a deli, as well as changing tables and baby monitors in the guestrooms, it's no surprise that Mandarin Oriental Palace, Luzern is a hit with families.

Does Mandarin Oriental Palace, Luzern serve breakfast?

You bet, buffet breakfast is on offer daily from 7:00 AM to 10:30 AM.

Is there a free airport shuttle available at Mandarin Oriental Palace, Luzern?

No, Mandarin Oriental Palace, Luzern does not offer an airport shuttle service.

Is there a bar or restaurant at Mandarin Oriental Palace, Luzern?

Yep, they've got a lounge bar and 4 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Mandarin Oriental Palace, Luzern?

Check-in begins at 3 PM. Check-out time is noon.

Are pets allowed at Mandarin Oriental Palace, Luzern?

Dogs are welcome at Mandarin Oriental Palace, Luzern, with food and water bowls on offer.

Mandarin Oriental Palace, Luzern Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 20 out of 24 reviews" "
Rating 8 - Good. 2 out of 24 reviews" "
Rating 6 - Okay. 1 out of 24 reviews" "
Rating 4 - Poor. 0 out of 24 reviews" "
Rating 2 - Terrible. 1 out of 24 reviews" "

10/10

Cleanliness

9.8/10

Staff & service

9.8/10

Amenities

10/10

Property conditions & facilities

9.8/10

Eco-friendliness

Reviews

10/10 Excellent

Natalia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2023

10/10 Excellent

Rory

Stayed 2 nights in Nov 2023

10/10 Excellent

Marlena

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay was awesome! This is a BEAUTIFUL hotel, very convent location (train & boat station, along with shopping and many restaurants are all walkable - within a mile) the staff was incredible and it exceeded all the little details. Rooms are top notch and they spared no expense on amenities.
Stayed 6 nights in Oct 2023

6/10 Okay

MOHAMMAD

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Over all better than avarage
Stayed 2 nights in Sep 2023

10/10 Excellent

Purevdash

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023

10/10 Excellent

NORE ALDEIN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing
Stayed 2 nights in Aug 2023

2/10 Terrible

Eugene

Stayed 4 nights in Aug 2023

10/10 Excellent

Angela

Liked: Cleanliness, staff & service, property conditions & facilities
One of my favorite hotels I’ve ever stayed. The location is sensational! The staff are friendly and quick to help. We had breakfast and dinner at the hotel restaurants and both experiences were superb. The room was clean and had everything one would need while traveling. I can’t wait to go back and stay again!
Stayed 2 nights in Jun 2023

10/10 Excellent

Wilson

Stayed 3 nights in Jul 2023

10/10 Excellent

Nathan

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful property with amazing views. The staff certainly make the stay extra special.
Stayed 3 nights in Jun 2023