4/10 Poor
WANDA
Travelled with group
24 Mar 2025
We stayed in one of the private residence suites at the Crane . I’m not sure who was at fault the Hilton or the Crane itself in addition to the owners of the suite. We had no AC in living quarters, And only portable AC in our bedrooms that barely kept it livable. I had no water supply to my bathroom sink on arrival. All the appliances were cheap as dirt.. The sofa bed was disgusting. The cushions fell inside the frame when you sat on it .The base of the beds were uncovered, and very dirty. The pillows were filled with squares of hard foam .. unbelievable that someone would think you could sleep on this. the lights around the perimeter of the penthouse lounge did not work. Many of the pictures had been removed from the walls. Only hangers hanging there. There was no coffee table to put any drinks on.. the furniture was very outdated ,uncomfortable .. cheap cheap cheap…if they try to put you in suite 5144 run for the hills!!! I can’t believe an owner would furnish a supposedly luxury suite like this and I can’t believe the Crane or Hilton did not inspect this unit and not rent it .It was disgusting and a waste of money. Ruined our whole trip.
WANDA
Stayed 4 nights in Mar 2025