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4.7 out of 5

"Good location. Spa is excellent. Staff are all wonderful. " More

By a verified traveller on Sun 08 Dec 2019

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Hotel Description

Silk Marina Resort & Spa - Mulberry Collection places you in the center of Hoi An,connected to a shopping center and within a short 5-minute stroll of popular places like Hoi An Night Market and Riverside Hoi An. Highlights at this family-friendly resort include a full-service spa, a nearby private beach, and a restaurant.

LCD TVs with cable channels are featured in all 101 soundproofed rooms, and you can enjoy free WiFi, sitting areas, and free bottled water. Minibars provide refreshments, and 24-hour room service is also available. Premium linens invite a comfortable night's sleep, and you'll find nice touches like bathrobes and slippers. Safes, hair dryers, and phones are also available.

A day of pampering at Sundari Spa can include body wraps and mani/pedis along with access to the sauna and spa tub. At the resort's own poolside bar or bar/lounge, you can enjoy a drink. Enjoy the outdoor swimming pool, free kids' club, fitness center, and lazy river. Other amenities include free WiFi in public areas, a kids' swimming pool, and a 24-hour business center. There's also the convenience of a free beach shuttle.

Attractions within a 10-minute walk of this 4-star Cam Pho resort include Hoi An Ancient Town and Chua Cau.

Deluxe Window

Bed Count 1 King Bed Maximum Occupancy 3 Max
AU$59* Per night/room 20 Mar. - 21 Mar.

Family Villa, Garden View

Bed Count 1 Full Bed Maximum Occupancy 4 Max

Deluxe Connecting Rooms with Balcony

Bed Count 1 King Bed Maximum Occupancy 6 Max

Family Villa, River View

Bed Count 1 Full Bed Maximum Occupancy 4 Max

Marina Villa

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Deluxe Room

Bed Count 1 Full Bed Maximum Occupancy 3 Max

Silk Marina Resort & Spa - Mulberry Collection ratings based on 11 Verified Reviews

Review Summary
4.7 out of 5 4.5 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 5.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Silk Marina Resort & Spa - Mulberry Collection

Everyone (10) Couples (1)
5 out of 5
Good location. Spa is excellent. Staff are all wonderful.

Posted by on 8 Dec. 2019

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Comment from Hotel Management

11 Dec. 2019 by Anna Tran

Dear Jenifer Warmest greetings from Hoi An Silk Marina Resort and Spa! We do appreciate your wonderful feedback and will take this as an encouragement to make further effort to improve and prove more. Wish you all the best and hope to welcome you back at soonest!

5 out of 5

Posted by on 17 May 2019

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Comment from Hotel Management

30 May 2019 by Anna Tran Ms.

Dear Valued Customer, Warmest greetings from Hoi An Silk Marina Resort and Spa! We do appreciate your wonderful point and will take this as an encouragement to make further effort to improve and prove more. Wish you all the best and hope to welcome you back at soonest! Best regards.

5 out of 5
We decided to spend Christmas Day in Hoi An and picked the perfect Hotel to be at. We were welcomed with a beautiful honeymoon swan presentation. All airport pick and drop off was all organised through the hotel along with private tours. The hotel organised a Christmas Eve Gala dinner that was exceptional and had all guests involved witj exellent buffet dinner. Thank-you for your excellent service

Posted by on 31 Dec. 2018

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Comment from Hotel Management

2 Jan. 2019 by Hue Pham

Dear Valued Client, Thanks so much for your kind words. We are pleased to welcome you as our valued customer and happy to hear that our Gala night met your expectation. We surely let our colleague know and take this as encouragement to improve our service more. Happy New Year and look forward to welcoming you back in near future! Best regards.

5 out of 5
Great hotel close to old town, staff were fantastic, particularly Long, who ensured our stay was fabulous.

Posted by on 29 Dec. 2018

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Comment from Hotel Management

31 Dec. 2018 by Hue Pham

Dear Valued Customer, Warmest greetings from Hoi An Silk Marina Resort and Spa! We do appreciate your wonderful feedback and will take this as an encouragement to make further effort to improve and prove more. Wish you all the best and hope to welcome you back at soonest! Best regards.

5 out of 5

Fantastic hotel walking distance to town

Really great location 2 minute walk to market and shops. Can't recommend highly enough - stsff were helpful and polite. Room was lovely. Free bike hire a bonus. Restaurant was extensive and very well priced. We had a hot stone massage here too in the spa - unbelievable!!! Great place to stay

Posted by , from tasmania australia on 25 Jul. 2017

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Comment from Hotel Management

29 Jul. 2017 by Alistair Quibuyen

Thank you for staying with us. It is our pleasure to be of service.

5 out of 5

Excellent accommodation in Hoi An.

Pros: Close to the historic ancient area of Hoi An. Very comfortable and clean rooms, excellent breakfast included, big family friendly pool for swimming.
Cons: Nothing noted.
Location: A short walk to everything. Perfectly located.
Perfectly situated with a very short walk to the shops, restaurants and historic places of interest. I have stayed here before and would not consider any other accommodation if visiting Hoi An again. Excellent service.

Posted by , from Gold Coast, Australia. on 17 May 2017

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Comment from Hotel Management

20 Jun. 2017 by Pham Thi Thanh Hue (Ms.) Sales Executive.

Dear Mr. Peter, Warmest greetings from Hoi An Silk Marina Resort and Spa! We do appreciate your wonderful feedback and will take this as an ecouragement to make further effort to improve and prove more. Wish you all the best and hope to welcome you back at soonest! Best regards.

5 out of 5

Great location, really nice hotel

Pros: This place was great and staff very friendly. Excellent value for money.Close to Hoi Ann central.
Cons: Having the beer colder at the pool, but they accepted that and are looking into it.
Can only recommend this hotel, clean rooms, big beds. Nice breakfasts, in fact all the food was nice. Felt very secluded with the only view out onto the river. Staff were very friendly and helpful. Fantastic pool.

Posted by , from NZ on 8 Feb. 2017

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5 out of 5

Was sad to leave

The staff here were so friendly and helpful and made us feel very welcome. It was sad to leave and should we go back we will definitely stay here again. Food was a bit hit and miss but overall good.

Posted by , from Melbourne, Australia on 27 Oct. 2016

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Comment from Hotel Management

8 Dec. 2016 by Pham Thi Thanh Hue (Ms.) Sales Executive.

Dear Tanya, Warmest greetings from Hoi An Silk Marina Resort and Spa! Sorry for being so late! We are so happy to see your wonderful feedback and will take this as an ecouragement to make further effort to improve and prove more. Wish you all the best and hope to welcome you back at soonest! Best regards.

5 out of 5

Great Location

What a great location. The staff are very welcoming and Son looked after us with great care. The executive chef Tan was fantastic. Food was of very high quality. Highly recommend this resort!!!

Posted by , from Sydney, Australia on 2 Sep. 2016

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Comment from Hotel Management

8 Dec. 2016 by Pham Thi Thanh Hue (Ms.) Sales Executive.

Dear Peter, Warmest greetings from Hoi An Silk Marina Resort and Spa! Sorry for being so late! We are so happy to see your wonderful feedback and will take this as an ecouragement to make further effort to improve and prove more. Wish you all the best and hope to welcome you back at soonest! Best regards.

2 out of 5

Good facilities, poor customer service

Although the hotel rooms and facilities were great, we didnt find the staff very helpful or friendly. The only staff that were helpful were the gentleman at the concierge desk.

Posted by on 17 Jun. 2016

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Comment from Hotel Management

8 Dec. 2016 by Pham Thi Thanh Hue (Ms.) Sales Executive.

Dear calued client, Warmest greetings from Hoi An Silk Marina Resort and Spa! Sorry for being so late! We are so happy to see your wonderful feedback and will take this as an ecouragement to make further effort to improve and prove more. Further to your comment on our FO team, we will take this into our serious consideration for better improvement in future. Wish you all the best and hope to welcome you back at soonest! Best regards.

About the Silk Marina Resort & Spa - Mulberry Collection

Location 74 August 18th Street,Cam Pho Ward, Hoi An,

Property Features

A private beach is featured. Silk Marina Resort & Spa - Mulberry Collection offers its guests a full-service spa, a lazy river, and an outdoor pool. There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. A computer station is on site and WiFi is free in public spaces. There's an onsite 24-hour business center. A children's pool, a fitness center, and spa services are also featured at the family-friendly Silk Marina Resort & Spa - Mulberry Collection. An airport shuttle (available 24 hours) is available for a fee. This 4-star Hoi An resort is smoke free.

  • 101 guestrooms or units
  • Built in 2016
  • Dining venue
  • Bar by the pool
  • Bar or lounge
  • Deli
  • Kid's club (free)
  • Supervised kid's activities (surcharge)
  • Childcare (surcharge)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business center (24 hours)
  • Dry cleaning
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Garden
  • Gift shop
  • Newspapers in lobby (free)
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Outdoor pool
  • Children's pool
  • Lazy river
  • Free WiFi
  • Soundproofed rooms
  • Children's club (free)
  • Snack bar/deli
  • Babysitting or childcare (surcharge)
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Transport

  • Airport: Da Nang Intl. Airport (DAD) (28.8 km / 17.9 mi)
  • Property shuttles: Free beach shuttle; airport shuttle

Room Amenities

Silk Marina Resort & Spa - Mulberry Collection offers 101 air-conditioned accommodations with minibars and safes. Accommodations offer separate sitting areas. Beds feature premium bedding. 40-inch LCD televisions come with cable channels. Bathrooms include bathtubs or showers, bathrobes, slippers, and complimentary toiletries. This Hoi An resort provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and hair dryers. Housekeeping is provided daily.

  • Sitting area
  • Minibar
  • In-room dining (24 hours)
  • LCD television
  • Cable channels
  • Luxury bedding
  • Bathtub or shower
  • Cribs (free)
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Bathrobes
  • Slippers
  • Toiletries (free)
  • Telephone
  • Desk
  • Blackout drapes
  • Sound-insulated rooms
  • Air conditioning
  • Connecting rooms available
  • Wheelchair accessible
  • Wardrobe or closet

Food & Drink

Onsite venue - This restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.

24-hour room service is available.

Nearby Activities

An outdoor pool and a children's pool are on site. Other recreational amenities include a lazy river and a fitness center.

Spa Services

  • Body treatments
  • Facial treatments
  • Number of treatment rooms 5
  • Couples treatment rooms
  • Manicures and pedicures
  • Body wraps
  • Body scrubs
  • Sauna in spa
  • Spa tub in spa
  • Minimum age to access spa is 6
  • Steam room in spa

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at midnight

Special check-in instructions:

If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival.

Guests arriving after midnight must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children stay free when using existing bedding.
  • Rollaway/extra beds are available for VND 600000 per night.
  • Free cribs (infant beds)!

Pet Policy

  • Pets and service animals are not allowed at Silk Marina Resort & Spa - Mulberry Collection

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

No onsite parking is available. This property accepts credit cards and cash. For guests' safety, the property includes a security system in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property. Staff at the property wear personal protective equipment and guests are provided with hand sanitizer. Each guestroom is kept vacant for a minimum of 24 hours between bookings.

  • Service animals not allowed
  • Number of children who can stay for free – 2
  • Debit cards not accepted
  • Staffed front desk
  • Security system
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Protective clothing is not available for guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are not in place
  • Contactless check-in is not available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are not available
  • gap period enforced between guest stays 24 hours
  • Property confirms they are implementing guest safety measures

Fees

Guests will be asked to pay the following charges at the property:

The charges below are included in your overall room price:

  • New Year's Eve gala dinner fee
  • Christmas Eve gala dinner fee

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: VND 350000 per vehicle (one-way)
  • Rollaway bed fee: VND 600000 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hoi Marina
  • Hoi Marina Resort
  • Hoi Silk Marina Resort Hoi An
  • Hoi Silk Marina Resort
  • Hoi Silk Marina Hoi An
  • Hoi Silk Marina
  • Hoi An Silk Marina Resort Spa
  • Hoi An Marina Resort Spa
  • Hoi An Silk Marina Resort Spa
  • Silk Marina Resort & Spa - Mulberry Collection Resort
  • Silk Marina Resort & Spa - Mulberry Collection Hoi An
  • Silk Marina Resort & Spa - Mulberry Collection Resort Hoi An

You should know

  • Silk Marina Resort & Spa - Mulberry Collection offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation 48 hours prior to arrival with your arrival details.
  • For stays on 24 December, the total price shown includes a charge for a mandatory Christmas Eve gala dinner.
  • For stays on 31 December, the total price shown includes a charge for a mandatory New Year's Eve gala dinner.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.