8/10 Good
Dylan
Travelled with family and small children
5 Aug 2025
Liked: Property conditions & facilities
It was a fantastic experience.
The reason for the lower markings on some areas are:
Our reservation was for 3 people (2 adults, 1 child) and we were only provided with accommodations for 2 (towels, bedding). We had a Loft, with a pullout couch for the child. The pullout did not have bedding (pillow, sheets, blanket). I called the reception multiple times (4) to have them send some to our room, and they were not delivered until late in the evening, after the 4th call. For the towels, I had to call reception at least once per day for the first 3 days, to have an extra towel provided so we all had a towel for showering.
Cleanliness, overall we were very satisfied with the cleanliness of the room, however, one of the decorative throw pillows was very badly stained (looked like it could possibly be blood), we left it out and visible for housekeeping to replace it, but every time we returned, the pillow was still there with the stained side turned over so it was not visible again. There were also 2 occasions when the clean towels provided were stained, or not cleaned. They had brown colored stains and marks on them in some areas, which weren’t noticeable until the towel was unfolded.
Overall the stay was very pleasant. It is a beautiful resort with much to offer. The staff were very friendly, and seemed to go above and beyond to provide an overall great experience. They even allowed us to check in 1 hour earlier.
Dylan
Stayed 5 nights in Jul 2025
