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Hotel Description

A family-friendly stay in Heraklion awaits you at Castello City Hotel. You'll be 2.3 km (1.4 mi) from Heraklion Port and 1.4 km (0.9 mi) from Heraklion Archaeological Museum. Highlights at this hotel include a restaurant, free self parking, and a bar/lounge.

All 68 soundproofed rooms feature TVs with digital channels, and you can enjoy free WiFi, coffee/tea makers, and safes. In-room dining is easy with amenities like refrigerators and room service. You'll find nice touches like free toiletries and memory foam beds to enhance your stay. Hair dryers, phones, and desks are also available.

The restaurant, The 5th floor, serves Greek cuisine and is open for breakfast, lunch, and dinner. 70 square feet (7 square meters) of event facilities include a conference center, and other business amenities include a 24-hour business center. Additionally, you'll find free WiFi in public areas, a free manager's reception, and a coffee shop/café. There's also free parking nearby, along with the convenience of an airport shuttle.

With a stay at this 4-star Heraklion hotel, you'll be 7.9 km (4.9 mi) from Palace of Knossos.

Deluxe Double Room, City View

Bed Count 1 Full Bed Maximum Occupancy 2 Max
AU$44* Per night/room 28 Feb. - 1 Mar.

Deluxe Triple Room, City View

Bed Count 2 Twin Beds Maximum Occupancy 3 Max

Deluxe Double Room

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Deluxe Room (Family)

Bed Count 2 Twin Beds Maximum Occupancy 4 Max

Deluxe Double Room, Sea View

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Property Features

There's a restaurant on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at the bar/lounge. A free manager's reception is offered. A computer station is on site and WiFi is free in public spaces. A 24-hour business center and a meeting room are available. Event space at this hotel measures 70 square feet (7 square meters) and includes a conference center. A rooftop terrace, tour/ticket assistance, and multilingual staff are also featured at the family-friendly Castello City Hotel. An airport shuttle (available 24 hours) is available for a fee. Self parking is free. This 4-star Heraklion hotel is smoke free.

  • 1 building
  • 68 guestrooms or units
  • 5 levels
  • 70 sq ft of conference space
  • 7 sq m of conference space
  • Built in 1981
  • Dining venue
  • Bar or lounge
  • Manager's reception (free)
  • Coffee shop
  • Deli
  • Childcare (surcharge)
  • Terrace on the roof
  • Business center (24 hours)
  • Conference center
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • ATM
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Soundproofed rooms
  • Snack bar/deli
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • Refrigerator
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Free parking nearby

Transport

  • Airport: Nikos Kazantzakis Airport (HER) (10.2 km / 6.3 mi)
  • Property shuttles: Airport shuttle
  • Parking: Free self parking

Room Amenities

Castello City Hotel offers 68 accommodations with safes and coffee/tea makers. Beds feature memory foam mattresses. Televisions come with digital channels. Bathrooms include showers, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

  • Memory foam beds
  • In-room dining (limited hours)
  • Television
  • Digital channels
  • Refrigerator
  • Coffee maker
  • Hypo-allergenic bedding
  • Shower
  • Cribs (free)
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Desk
  • Blackout drapes
  • Sound-insulated rooms
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

The hotel hosts a free manager's reception on select days.

The 5th floor - Overlooking the ocean, this restaurant specializes in Greek cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.

Room service (during limited hours) is available.

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11:00 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 4 years old or younger stays free when using existing bedding.
  • Free cribs (infant beds)!

Pet Policy

  • Pets and service animals are not allowed at Castello City Hotel

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts credit cards, debit cards, and cash. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property and commonly-touched surfaces are cleaned with disinfectant between stays. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions. Enhanced food service safety measures are in place. This property affirms that it follows the cleaning and disinfection practices of Health First (Greece).

  • Service animals not allowed
  • Property Registry Number – 1039K013A0004300
  • One child stays free
  • Debit cards
  • UnionPay
  • Staffed front desk
  • Online Penalty Collection
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Protective clothing is available for guests
  • Masks are available for guests
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Property follows regional sanitisation guidelines Health First (Greece)
  • Property confirms they are implementing enhanced cleaning measures
  • Temperature checks are available to guests
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Cashless transactions are available
  • Food service has been amended for enhanced safety

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: EUR 3.00 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: EUR 15 per vehicle (one-way)
  • Late check-out fee: EUR 25 (subject to availability)
  • In-room safe fee: EUR 2 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Castello City
  • Castello City Heraklion
  • Castello City Hotel
  • Castello City Hotel Heraklion
  • Castello Hotel
  • Castello City Hotel Crete/Heraklion
  • Hotel Castello City
  • Castello City Heraklion
  • Castello City Hotel Hotel
  • Castello City Hotel Heraklion
  • Castello City Hotel Hotel Heraklion

You should know

  • Onsite cash transactions can't exceed EUR 500, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • Castello City Hotel offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel.
  • One child 4 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.