A family-friendly stay in Heraklion awaits you at Castello City Hotel. Within steps you'll find Venetian Walls and Hania Gate. Highlights at this hotel include a restaurant, free self-parking and a bar/lounge. .The restaurant, The 5th floor, serves Greek cuisine and is open for breakfast, lunch and dinner. 70 square feet (7 square metres) of event facilities include a meeting room and a conference centre, and other business amenities include a 24-hour business centre. Additionally, you'll find free WiFi in public areas, a free manager's reception and a coffee shop/cafe. There's also free parking nearby, along with the convenience of an airport shuttle. .Attractions within a 30-minute walk of this 4-property class Heraklion hotel include Heraklion Port and Heraklion Archaeological Museum.
What's nearby
Historical Museum of Crete - 13 min walk
Heraklion Loggia - 15 min walk
Heraklion Archaeological Museum - 18 min walk
Koules Fortress - 3 min drive
Heraklion Port - 3 min drive
Getting around
Heraklion (HER-Nikos Kazantzakis) - 13 min drive
Restaurants
Κρητικός Φούρνος - 6 min walk
Manitu Sunset Bliss - 9 min walk
Starbucks - 9 min walk
Coffee Island - 9 min walk
Kαφενείον ο λάκκος - 11 min walk
About this property
Castello City Hotel
Upscale hotel with rooftop terrace and 24-hour business centre
There's a restaurant on site, as well as a coffee shop/cafe and a snack bar/deli. You can enjoy a drink at the bar/lounge. A free manager's reception is offered. A computer station is on site and WiFi is free in public spaces.
A 24-hour business centre and a meeting room are available. Event space at this hotel measures 70 square feet (7 square metres) and includes a conference centre. A rooftop terrace, multilingual staff, and tour/ticket assistance are also featured at the family-friendly Castello City Hotel. An airport shuttle (available 24 hours) is available for a fee. Self parking is free.
1 building
68 guestrooms or units
5 levels
70 sq ft of conference space
7 sq. m of conference space
Built in 1981
Manager's reception (free)
Deli
Childcare (surcharge)
Terrace on the roof
Business centre (24 hours)
Conference centre
Coffee in lobby
Dry cleaning
Self-service laundry
Front desk (24 hours)
Express check-in
Express check-out
Staff members are multilingual
Storage area for luggage
Front desk safe
Tour and ticket information
Concierge
Wedding services available
ATM
Lift
Bar or lounge
Dining venue
Castello City Hotel offers 68 accommodations with a safe and coffee/tea makers. Beds feature memory foam mattresses. Televisions come with digital channels. Bathrooms include a shower, complimentary toiletries and hairdryers.
Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Housekeeping is offered on a daily basis and hypo-allergenic bedding can be requested.
Languages
English, French, German, Greek, Italian
Property amenities
Internet
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Parking and transport
Free offsite parking within 100 metres
Street parking available
24-hour return airport shuttle on request for a surcharge
Free self parking on site
Food and drink
A bar/lounge
A coffee shop/cafe
A restaurant
Coffee and tea in common areas
Free manager's reception
Snack bar/deli
Restaurants on site
The 5th floor
Family friendly
Babysitting (surcharge)
Free cot
In-room refrigerator
Laundry facilities
Snack bar/deli
Soundproofed rooms
Conveniences
24-hour front desk
ATM
Laundry facilities
Luggage storage
Safe at front desk
Guest services
Concierge services
Daily housekeeping
Dry cleaning/laundry service
Multilingual staff
Tour and ticket assistance
Wedding services
Business services
24-hour business centre
Computer station
Conference centre (70 square foot of space)
Meeting room
Outdoors
Rooftop terrace
Accessibility
Lift
More
5 floors
Building
Built in 1981
Room amenities
Bedroom
Blackout drapes
Free cot
Hypo-allergenic bedding
Memory foam mattress
Bathroom
Free toiletries
Hair dryer
Private bathroom
Shower
Towels
Entertainment
TV with digital channels
Food and drink
Coffee/tea maker
Limited room service
Refrigerator
More
Air conditioning (climate-controlled)
Connecting rooms available
Desk
Electrical adapters
Phone
Safe
Soundproofed rooms
Policies
Check-in
Check-in time starts at 3:00 PM
Early check-in subject to availability
Contactless check-in and check-out are available
Express check-in available
Minimum check-in age - 18
Check-out
Check-out before 11:00 AM
Contactless check-out
Late check-out subject to availability
Late check-out fee: EUR 25
Express check-out available
Special check-in instructions
This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival
At check-in, guests must provide either a negative Antigen COVID-19 test result or a record of full COVID-19 vaccination
Negative COVID-19 test result requirement applies to all guests aged 17 and over, and test must have been administered no more than 48 hours prior to check-in; COVID-19 vaccination record requirement applies to all guests aged 17 and over; guests must have received complete vaccination at least 30 days prior to check-in
Access methods
Staffed front desk
Pets
No pets allowed
Children and extra beds
Children are welcome.
Kids stay free! One child 4 years old or younger stays free when using existing bedding.
Free cots (infant beds)!
Payment types
Important information
Fees
Guests will be asked to pay the following charges at the property:
A tax is imposed by the city and collected at the property. This tax is adjusted seasonally and might not apply all year round. Other exemptions or reductions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
A tax is imposed by the city: From 1 November - 29 February, EUR 3.00 per accommodation, per night
A tax is imposed by the city: From 1 March - 31 October, EUR 7.00 per accommodation, per night
We've listed all charges provided to us by the property.
Optional extras
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
Airport shuttle fee: EUR 15 per vehicle (one-way)
Late check-out fee: EUR 25 (subject to availability)
In-room safe fee: EUR 2 per night
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
You need to know
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a security system, a first aid kit and window guards
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Diners Club, Union Pay, debit cards and cash. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards in all accommodation. Cashless payment methods are available for all transactions. Contactless check-in and contactless check-out are available. At check-in, guests must provide either a negative Antigen COVID-19 test result, or a record of full COVID-19 vaccination. The negative COVID-19 test result requirement applies to all guests aged 17 and over, and the test must have been administered no more than 48 hours prior to check-in. COVID-19 vaccination record requirement applies to all guests aged 17 and over; guests must have received complete vaccination at least 30 days prior to check-in.
We should mention
On-site cash transactions can't exceed EUR 500, due to national regulations. For more details, please contact the property using information in the booking confirmation.
One child aged 4 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
Property is also known as
Castello City
Castello City Heraklion
Castello City Hotel
Castello City Hotel Heraklion
Castello Hotel
Castello City Hotel Crete/Heraklion
Hotel Castello City
Castello City Heraklion
Castello City Hotel Hotel
Castello City Hotel Heraklion
Castello City Hotel Hotel Heraklion
Frequently asked questions
What is the cancellation policy at Castello City Hotel?
Castello City Hotel offers free cancellation on select room rates. Check out the cancellation policy for more info.
How much does it cost to stay at Castello City Hotel?
As of 15 May 2024, prices found for a 1-night stay for 2 adults at Castello City Hotel on 29 May 2024 start from AU$108.15, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
Is parking available at Castello City Hotel?
Yep, Castello City Hotel has a free self car park.
Are there any beaches close to Castello City Hotel?
The closest beach to Castello City Hotel is Ammoudara Beach (3.7 km).
What makes Castello City Hotel a romantic place to stay?
Ocean-view dining and a lounge bar, as well as memory foam beds in the guestrooms, all help set the scene for a romantic weekend at Castello City Hotel.
Is Castello City Hotel family-friendly?
You bet! With amenities like babysitting services and laundry facilities, as well as free infant beds in the guestrooms, it's no surprise Castello City Hotel is a hit with families.
Is there a free airport shuttle available at Castello City Hotel?
No, but there's an airport shuttle that runs 24 hours a day on request for a fee.
Is there a bar or restaurant at Castello City Hotel?
Yep, they've got a lounge bar and an onsite restaurant that serves Greek cuisine. Pre dinner cocktails anyone?
What time are check-in & check-out at Castello City Hotel?
Check-in begins at 3:00 PM. Check-out time is 11:00 AM.
Are pets allowed at Castello City Hotel?
No, pets are not allowed.
Castello City Hotel Reviews
Reviews
7.8
Good
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.
I enjoyed the breakfast.
After that it was downhill.
There was an extremely noisy party going on of 50 teenagers plus another of 25 young adults. Slamming doors, loud laughter in the halls. Knocks on my door, pounding on the walls…
They were on all floors.
Bed is not good
Shower floods.
But mostly…
I asked three different people if I could keep excess luggage in their storage until my return on Friday from Rhodes and I was told that both Linda and I could do it with no problem.
Yet, after packing for the four days in Rhodes carefully in other cases, I was told by the clerk at the desk that 5am morning of departure,I could not.
Why was t I told before? Earlier?
It was terribly upsetting having to completely repack moments befor getting into my cab.
Judy
Stayed 5 nights in Mar 2023
8/10 Good
Assaf
19 Feb 2023
Liked: Cleanliness, staff & service
It's ok - it's nothing fancy, not so comfortable
It was ok for one night stay. The place feels shabbier in reality than on the pictures. The lobby had a strange odor and the bed was rather a small double bed (1.40m) and the room smaller than expected. Nevertheless, it was ok for one night stay, good location, 24 hours reception, good breakfast (much better than what we've expected), and quite clean. We paid a very good price so it was a very good value for money for this stay.