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Metropole Urban Hotel

4.0 star property
Hotel with a 24-hour front desk, a quick walk to Morosini Fountain

Photo gallery for Metropole Urban Hotel

Deluxe Room with Balcony and City View | View from room
Superior Connecting Rooms with Balcony and City View | View from room
Breakfast meal
Deluxe Room with Balcony and City View
Exterior

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Bar
  • 24/7 front desk
  • Room service
  • Laundry
  • Housekeeping
The current price is AU$138
includes taxes & fees
27 Apr - 28 Apr

Explore the area

Map
Agia Aikaterini Square, Heraklion, 71201
  • Historical Museum of Crete
    ‪6 min walk‬
  • Heraklion Archaeological Museum
    ‪8 min walk‬
  • Heraklion Port
    ‪19 min walk‬
  • Heraklion (HER-Nikos Kazantzakis)
    ‪14 min drive‬

Room options

View all photos for Deluxe Room with Balcony and City View

Deluxe Room with Balcony and City View

Deluxe Room with Balcony and City View

Highlights

Balcony or patio
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
  • City view
  • 23 sq m
  • Sleeps 3
  • 1 Double Bed OR 2 Single Beds

View all photos for Superior Room with Balcony and City View

Superior Room with Balcony and City View

Superior Room with Balcony and City View

Highlights

Balcony or patio
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
  • City view
  • 21 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Superior Connecting Rooms with Balcony and City View

Superior Connecting Rooms with Balcony and City View

Superior Connecting Rooms with Balcony and City View

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Blackout curtains
  • City view
  • 34 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room with City View

View from room

Standard Room with City View

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Blackout curtains
  • City view
  • 21 sq m
  • Sleeps 3
  • 1 Double Bed OR 2 Single Beds

View all photos for Junior Suite with Outdoor Jetted Tub and Side Sea View

Junior Suite with Outdoor Jetted Tub and Side Sea View

Junior Suite with Outdoor Jetted Tub and Side Sea View

Highlights

Furnished balcony
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Private rooftop hot tub
Air conditioning
Connecting rooms available
  • City view
  • 38 sq m
  • Sleeps 3
  • 1 Double Bed and 1 Single Sofa Bed

View all photos for Triple Room, City View

Triple Room, City View

Triple Room, City View

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Blackout curtains
  • City view
  • 21 sq m
  • Sleeps 3
  • 1 Double Bed and 1 Single Sofa Bed OR 2 Single Beds and 1 Single Sofa Bed

View all photos for Economy Room

Economy Room

Economy Room

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Flat-screen TV
Blackout curtains
Private bathroom
  • 19 sq m
  • Sleeps 2
  • 1 Queen Bed

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About the area

Heraklion

Metropole Urban Hotel places you in the centre of Heraklion, within a short 5-minute stroll of Morosini Fountain and Heraklion Loggia. Highlights at this hotel include a restaurant and in-room free WiFi. .For a drink, you can stop by the hotel's own lounge bar. Additionally, you'll find free Wi-Fi in public areas, a coffee shop/cafe and a snack bar/deli. .Sights within a 10-minute walk of this 4-property class Heraklion hotel include Historical Museum of Crete and Heraklion Archaeological Museum.

What's nearby

  • Morosini Fountain - 3 min walk - 0.3 km
  • Historical Museum of Crete - 6 min walk - 0.5 km
  • Heraklion Archaeological Museum - 8 min walk - 0.7 km
  • Koules Fortress - 12 min walk - 1.1 km
  • Heraklion Port - 19 min walk - 1.6 km

Getting around

  • Heraklion (HER-Nikos Kazantzakis) - 14 min drive

Restaurants

  • ‪Καλαμάκι - ‬3 min walk
  • ‪Goody's - ‬2 min walk
  • ‪Chop Chop - ‬3 min walk
  • ‪Frankly Cafe - ‬2 min walk
  • ‪Coffee Island - ‬2 min walk

About this property

Metropole Urban Hotel

Hotel with a 24-hour front desk, a quick walk to Morosini Fountain
There's a restaurant on site, as well as a coffee shop/cafe and a snack bar/deli. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. Metropole Urban Hotel also features tour/ticket assistance, coffee/tea in common area, and complimentary newspapers in the lobby.

This 4-star Heraklion hotel is smoke free.

  • 24 guestrooms or units
  • Deli
  • Coffee in lobby
  • Dry cleaning
  • Front desk (24 hours)
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Newspapers in lobby (free)
  • Lift
  • No smoking on site
  • Bar or lounge
  • 1 conference room
  • Dining venue
Metropole Urban Hotel offers 24 air-conditioned accommodations with minibars and a safe. Each accommodation is individually furnished and decorated. 43-inch flat-screen televisions come with satellite channels. Bathrooms include a shower with a rainfall showerhead, slippers, complimentary toiletries and hairdryers.

This Heraklion hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

Languages

English, French, German, Greek, Italian, Spanish

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Offsite parking available (EUR 15 per day)

Food and drink

  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Family friendly

  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • Meeting room

Accessibility

  • Lift
  • Tile flooring in room

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Slippers
  • Toilet paper
  • Towels provided

Entertainment

  • 43-inch flat-screen TV with satellite channels

Food and drink

  • Limited room service
  • Minibar

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Individual decor
  • Individual furnishings
  • Iron/ironing board on request
  • Laptop workspace
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Early check-in subject to availability
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Guests will receive an email 24 hours before arrival with check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city and collected at the property. This tax is adjusted seasonally and might not apply all year round. Other exemptions or reductions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: From 1 November - 31 March, EUR 3.00 per accommodation, per night
  • A tax is imposed by the city: From 1 April - 31 October, EUR 10.00 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Nearby parking fee: EUR 15 per day (656 ft away)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, Diners Club and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation. Cashless payment methods are available for all transactions.

Property Registration Number 1101454

We should mention

  • On-site cash transactions can't exceed EUR 500, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Hotel Metropole Heraklion
Metropole Heraklion
Hotel Hotel Metropole Heraklion
Heraklion Hotel Metropole Hotel
Metropole
Hotel Hotel Metropole
Hotel Metropole
Metropole Urban Hotel Hotel
Metropole Urban Hotel Heraklion
Metropole Urban Hotel Hotel Heraklion

Frequently asked questions

What is the cancellation policy at Metropole Urban Hotel?

Metropole Urban Hotel offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Metropole Urban Hotel?

As of 25 Apr 2025, prices found for a 1-night stay for 2 adults at Metropole Urban Hotel on 27 Apr 2025 start from AU$119.87, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Are there any beaches close to Metropole Urban Hotel?

The closest beach to Metropole Urban Hotel is Ammoudara Beach (4.4 km).

What makes Metropole Urban Hotel a romantic place to stay?

A lounge bar, plus rainfall showerheads in the guestrooms, help set the scene for a romantic weekend at Metropole Urban Hotel.

Is there a free airport shuttle available at Metropole Urban Hotel?

No, Metropole Urban Hotel does not offer an airport shuttle service.

Is there a bar or restaurant at Metropole Urban Hotel?

Yep, they've got a lounge bar and an onsite restaurant.

What time are check-in & check-out at Metropole Urban Hotel?

Check-in begins at 3:00 PM. Check-out time is 11:00 AM.

Are pets allowed at Metropole Urban Hotel?

No, pets are not allowed.

Metropole Urban Hotel Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 159 out of 221 reviews
Rating 8 - Good. 45 out of 221 reviews
Rating 6 - Okay. 13 out of 221 reviews
Rating 4 - Poor. 3 out of 221 reviews
Rating 2 - Terrible. 1 out of 221 reviews

9.6/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Matthew

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We thoroughly enjoyed our stay at the Metropole Urban. The hotel is extremely clean and comfortable and the staff always friendly and helpful. The location is excellent – from right outside to at most a 10-minute walk, you can find countless great restaurants and plentiful shopping in the old town, not to mention the beautiful church adjacent the hotel on the square. It’s only a 10 to 12-minute walk to the Heraklion Archeology Museum and just a bit father to stroll to the port. The generous breakfast was a delight and a great way to kick off the day. We would certainly book the Metropole again for a return stay.
Stayed 3 nights in Jan 2025

8/10 Good

Ghita

Stayed 1 night in Dec 2024

10/10 Excellent

Yanina, Newton

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Tucked away yet easily walkable to main town center. Felt very peaceful and calm.
Stayed 2 nights in Nov 2024

10/10 Excellent

Cynthia, Pittsburgh

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff and service both in the hotel and the restaurant were attentive and friendly. Location is excellent for walking. We even walked to the palace.
Stayed 5 nights in Oct 2024

8/10 Good

Jojit

Stayed 5 nights in Oct 2024

8/10 Good

Marie Josée

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Booked for one night to have easy access to port next morning. All was fine. Simply note that economy room has frosted windows only so you cannot see outside. Small rooms. Perhaps upgrade if you plan on staying there for a few days
Stayed 1 night in Oct 2024

10/10 Excellent

Anne

Stayed 4 nights in Sep 2024

10/10 Excellent

Naeem

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was clean and lots of food options around the square
Stayed 2 nights in Oct 2024

6/10 Okay

Laurel

Travelled with partner
Good center city location to enjoy walking and outdoors culture of cafes, restaurants, pedestrian streets. My issue with this hotel was particular to me. I am 5ft 6 inches and weigh 128 lbs. the pillows offered at this hotel are hard and extra plump. I could not sleep until I got rid of the pillows and stuffed a pillowcase with towels creating something lower that suited my neck.
Stayed 1 night in Oct 2024

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel – located close to many restaurants in town. Our room had a shower leak which was not fixed during our 3 night stay. The hotel did provide extra towels to keep the floor dry There is always someone at the front desk in the hotel. Breakfast was provided in the adjacent café which was very good. Our hotel contact Costas was exceptinal and provided us with excellent suggestions on places to visit by car while in Heraklion. The parking garage Iraklio Center Parking is a 5 minute walk but the closest to the hotel.
Stayed 3 nights in Sep 2024

6/10 Okay

Ramon

Stayed 2 nights in Sep 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2024

10/10 Excellent

James

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Maria at the front desk was SPECTACULAR!! We enjoyed our stay and her recommendations. Highly recommended
Stayed 2 nights in Sep 2024

10/10 Excellent

Despina

Liked: Cleanliness
Stayed 1 night in Sep 2024

10/10 Excellent

lina

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay in a great hotel. Excellent location
Stayed 3 nights in Sep 2024

10/10 Excellent

Ulises

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Staff very nice
Stayed 2 nights in Sep 2024

10/10 Excellent

Alan

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent
Stayed 1 night in Sep 2024

10/10 Excellent

Carol

Stayed 1 night in Sep 2024

10/10 Excellent

GEORGE

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel in a great location
Stayed 4 nights in Sep 2024

8/10 Good

Ghazaleh

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The area was great. The only strange thing was that the sink was outside the bathroom.
Stayed 3 nights in Sep 2024

10/10 Excellent

Juan Carlos

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Urban gem in Heraklion.

Centrally located on the most beautiful square in Heraklion, all rooms have nice view of the cathedral and square. The room was spacious with a private balcony. Very well appointed and in mint condition. The staff were very accommodating and gave me great places to eat and sites to see as well as how to get to them efficiently and cheaply. Highly recommend this gem. Will definitely stay here again.
View from my balcony
Stayed 3 nights in Sep 2024

10/10 Excellent

Juan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2024

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location Amazing view Very good breakfast Friendly staff
Stayed 1 night in Jul 2024

10/10 Excellent

Sylvain

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room was great with a large terrace with a view of the plaza and nearby church! Would definitely recommend!
Stayed 1 night in Jul 2024

10/10 Excellent

Elefteria

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were an absolute pleasure! Service above & beyond. Close to all shops, cafes, tavernas. An absolute delight. Would definitely recommend to all. Service was amazing.
Stayed 3 nights in Jul 2024