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SureStay Hotel by Best Western Helen Downtown

2.5 star property
Hotel in Helen with free breakfast and 24-hour front desk

Photo gallery for SureStay Hotel by Best Western Helen Downtown

Suite, 1 King Bed, Non Smoking, Jetted Tub (Walk-in Shower)
Lobby
Indoor pool, a heated pool
Restaurant
Room amenity

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Free Wi-Fi
  • Air-conditioning
  • 24/7 front desk
The current price is AU$151
includes taxes & fees
4 Jan - 5 Jan 2026

Explore the area

View map
8396 S Main St, Helen, GA, 30545
  • Place, Helen Festhalle
    ‪2 min walk‬
  • Place, Helen Arts & Heritage Center
    ‪5 min walk‬
  • Place, Charlemagne's Kingdom
    ‪7 min walk‬

Room options

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

9.2 out of 10
Wonderful
(49 reviews)

Highlights

Air conditioning
Connecting rooms available
Fridge
Flat-screen TV
Hairdryer
Hydromassage showerhead
Private bathroom
Shower/bath combination
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave

Standard Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave

Standard Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave

8.8 out of 10
Excellent
(104 reviews)

Highlights

Air conditioning
Connecting rooms available
Fridge
Flat-screen TV
Hairdryer
Hydromassage showerhead
Private bathroom
Shower/bath combination
  • Sleeps 4
  • 2 Double Beds

View all photos for Suite, 1 King Bed, Non Smoking, Jetted Tub

Suite, 1 King Bed, Non Smoking, Jetted Tub

Suite, 1 King Bed, Non Smoking, Jetted Tub

9.0 out of 10
Wonderful
(12 reviews)

Highlights

Air conditioning
Connecting rooms available
Fridge
Flat-screen TV
Jetted bath
Hydromassage showerhead
Shower/bath combination
Private bathroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Double Beds, Accessible, Bathtub

Standard Room, 2 Double Beds, Accessible, Bathtub

Standard Room, 2 Double Beds, Accessible, Bathtub

8.0 out of 10
Very good
(2 reviews)

Highlights

Air conditioning
Connecting rooms available
Fridge
TV
Hairdryer
Hydromassage showerhead
Private bathroom
Shower/bath combination
  • Sleeps 4
  • 2 Double Beds

View all photos for Suite, 1 King Bed, Non Smoking, Jetted Tub

Suite, 1 King Bed, Non Smoking, Jetted Tub

Suite, 1 King Bed, Non Smoking, Jetted Tub

10.0 out of 10
Exceptional
(5 reviews)

Highlights

Fireplace
Air conditioning
Connecting rooms available
Fridge
Flat-screen TV
Jetted bath
Hydromassage showerhead
Shower/bath combination
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Non Smoking, Jetted Tub (Walk-in Shower)

Suite, 1 King Bed, Non Smoking, Jetted Tub (Walk-in Shower)

Suite, 1 King Bed, Non Smoking, Jetted Tub (Walk-in Shower)

10.0 out of 10
Exceptional
(1 review)

Highlights

Air conditioning
Connecting rooms available
Fridge
TV
Hairdryer
Hydromassage showerhead
Private bathroom
Shower/bath combination
  • Sleeps 2
  • 1 King Bed

About the area

Helen

At SureStay Hotel by Best Western Helen Downtown you'll be within just a 10-minute stroll of Helen Festhalle and Helen Arts & Heritage Center. Highlights at this hotel include free continental breakfast, an indoor swimming pool and free self-parking. .This business-friendly hotel offers free WiFi in public areas, a 24-hour front desk and a corner/local shop. Added amenities include coffee/tea in a common area, a microwave in a common area and a fridge in a common area. Each morning free breakfast is served. .Sights within a 15-minute walk of this Helen hotel include Chattahoochee River and Unicoi Hill Park.

What's nearby

  • Helen Festhalle - 2 min walk - 0.2 km
  • Helen Arts & Heritage Center - 5 min walk - 0.4 km
  • Unicoi Hill Park - 6 min walk - 0.5 km
  • Charlemagne's Kingdom - 7 min walk - 0.7 km
  • Alpine Helen/White County Convention and Visitors Bureau - 9 min walk - 0.8 km

Getting around

  • Hartsfield-Jackson Atlanta International Airport (ATL) - 112 min drive

Restaurants

  • ‪Bigg Daddys Restaurant & Tavern - ‬6 min walk
  • ‪Helen Festhalle - ‬5 min walk
  • ‪Campfire Gather Round - ‬6 min walk
  • ‪The Troll Tavern - ‬4 min walk
  • ‪Cowboys & Angels - ‬6 min walk

About this property

SureStay Hotel by Best Western Helen Downtown

Hotel in Helen with free breakfast and 24-hour front desk
Free breakfast is served daily. Public spaces have free WiFi. The business-friendly SureStay Hotel by Best Western Helen Downtown also features an indoor pool, coffee/tea in common area, and a corner/local shop. Self parking is free.

Smoking is allowed in designated areas at this Helen hotel.

  • 58 guestrooms or units
  • 2 levels
  • 2 buildings
  • Continental breakfast (free)
  • Coffee in lobby
  • Front desk (24 hours)
  • Corner/local shop
  • Television in lobby
  • Smoking in designated areas
  • Microwave in a common area
  • Fridge in a common area
SureStay Hotel by Best Western Helen Downtown offers 58 accommodations, which are accessible via exterior corridors and feature coffee/tea makers and a hairdryer. Televisions come with cable channels. Guests can make use of the in-room fridges and microwaves. Bathrooms include a combined bath/shower unit with a hydromassage showerhead, and complimentary toiletries.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Housekeeping is provided on request.

Similar properties

Room, 1 King Bed, Non Smoking, Jetted Tub
Country Inn & Suites by Radisson, Helen, GA
  • Pool
  • Breakfast included
  • Parking included
  • Free Wi-Fi
4.1 out of 5, Very good, 1,066 reviews
The price is AU$155
includes taxes & fees
19 Jan - 20 Jan 2026
Country Inn & Suites by Radisson, Helen, GA

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking and van parking available
  • Onsite parking includes off-street options

Food and drink

  • Free continental breakfast available daily 6:00 AM to 10:00 AM
  • Coffee and tea in common areas

Things to do

  • Heated pool
  • Indoor pool
  • TV in common areas

Family friendly

  • Grocery/convenience store
  • In-room microwave
  • In-room refrigerator
  • Indoor pool

Conveniences

  • 24-hour front desk
  • Grocery/convenience store
  • Shared microwave
  • Shared refrigerator

Guest services

  • Housekeeping on request

Outdoors

  • In the mountains

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • No lift
  • Raised toilet seat
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible van parking

More

  • 2 buildings
  • 2 floors
  • Banquet hall
  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Hydromassage showerhead
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch TV with cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 11:00 AM
Minimum check-in age - 21

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express, Discover and debit cards. Cash is not accepted. 
    This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western) guidelines.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Helen Ga Super 8
SureStay Helen Downtown
Super 8 Motel Helen Ga
Super 8 Helen Ga Motel
Super 8 Helen Ga Hotel
Helen Super Eight
Super Eight Helen
Helen Super 8 Hotel
SureStay Hotel Helen Downtown Best Western
SureStay Helen Downtown Best Western
SureStay Hotel Best Western Helen Downtown
SureStay Best Western Helen Downtown
SureStay Hotel Helen Downtown by Best Western
Surestay By Best Helen Helen
SureStay Hotel by Best Western Helen Downtown Hotel
SureStay Hotel by Best Western Helen Downtown Helen
SureStay Hotel by Best Western Helen Downtown Hotel Helen

Frequently asked questions

Is parking available at SureStay Hotel by Best Western Helen Downtown?

Yep, SureStay Hotel by Best Western Helen Downtown has a free self car park.

How much does it cost to stay at SureStay Hotel by Best Western Helen Downtown?

As of 20 Dec 2025, prices found for a 1-night stay for 2 adults at SureStay Hotel by Best Western Helen Downtown on 4 Jan 2026 start from AU$151.43, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does SureStay Hotel by Best Western Helen Downtown have a pool?

SureStay Hotel by Best Western Helen Downtown has a heated pool and an indoor pool.

Does SureStay Hotel by Best Western Helen Downtown have a waterslide?

No, there is no waterslide at SureStay Hotel by Best Western Helen Downtown, but Helen Tubing & Helen Water Park is a short 16-minute walk away.

Does SureStay Hotel by Best Western Helen Downtown serve breakfast?

Yeah, guests love the free continental brekkie here! Served daily from 6:00 AM to 10:00 AM, this is the spot to fuel up for a big day of adventure.

Is there a free airport shuttle available at SureStay Hotel by Best Western Helen Downtown?

No, SureStay Hotel by Best Western Helen Downtown does not offer an airport shuttle service.

What time are check-in & check-out at SureStay Hotel by Best Western Helen Downtown?

Check-in begins at 3:00 PM. Check-out time is 11 AM.

Are pets allowed at SureStay Hotel by Best Western Helen Downtown?

No, only service animals are allowed.

SureStay Hotel by Best Western Helen Downtown Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 588 out of 1003 reviews
Rating 8 - Good. 253 out of 1003 reviews
Rating 6 - Okay. 96 out of 1003 reviews
Rating 4 - Poor. 37 out of 1003 reviews
Rating 2 - Terrible. 29 out of 1003 reviews

8.8/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Rick

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very friendly and accommodating
Stayed 2 nights in Sep 2025

10/10 Excellent

Dolores

Stayed 1 night in Sep 2025

10/10 Excellent

Marlisa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the location. Within walking distance to restaurants, the river, attractions. Staff were very friendly and helpful. Would definitely return again.
Stayed 1 night in Jul 2025

8/10 Good

Angi

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
We had a jetted tub room and the tub leaked the water out about every 20 min.. was not happy about that.. they had no maintenance till morning to look at it...
Stayed 1 night in Sep 2025

10/10 Excellent

Alyssa

Stayed 2 nights in Sep 2025

10/10 Excellent

William, Birmingham

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
friendly staff. quick check in
Stayed 2 nights in Sep 2025

8/10 Good

Bruce

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2025

10/10 Excellent

Demarcus

Stayed 2 nights in Aug 2025

10/10 Excellent

Caitlin

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great!

The room was clean and modern. The location was perfect for walking everywhere. Parking was easy and free. Front staff was kind. Free breakfast was really cool, they have jimmy dean biscuits that you can microwave. I thought that was clever and a great idea to still offer a warm breakfast.
Stayed 1 night in Sep 2025

8/10 Good

susan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Downtown was an easy walking distance from the hotel with sidewalks.
Stayed 1 night in Sep 2025

10/10 Excellent

Celia

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Helen excellence

The hotel was excellent…5 stars
Stayed 3 nights in Sep 2025

10/10 Excellent

christine

Stayed 1 night in Aug 2025

10/10 Excellent

Cindy, Raleigh

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly and helpful staff (especially Ireland and Bailey), newly updated rooms, very comfortable pillow top beds. Walkable to the center of town.
Stayed 2 nights in Sep 2025

10/10 Excellent

Jimmy

Liked: Cleanliness, staff & service, property conditions & facilities
Great location and very clean
Stayed 1 night in Sep 2025

10/10 Excellent

Lilibeth

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The staff are helpful and very accommodating. It is an old hotel but well kept. Walking distance to all the restaurants. Across from the Mountain Coaster. We will definitely stay at this hotel again.
Stayed 2 nights in Aug 2025

8/10 Good

jayprakash

Good
Stayed 2 nights in Aug 2025

6/10 Okay

Ladye

Stayed 2 nights in Aug 2025

10/10 Excellent

Pandora

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was great this is a great place to stay. The only thing I would recommend is updating air conditioners.
Stayed 1 night in Aug 2025

8/10 Good

Zakhery

Stayed 2 nights in Aug 2025

10/10 Excellent

Lee

Liked: Cleanliness, staff & service, property conditions & facilities
The stay was great. We had the room with the jetted tub and it was so relaxing. The housekeeping went out of their way to be kind to us. 5 stars
Stayed 2 nights in Aug 2025

10/10 Excellent

Veronica

Stayed 1 night in Aug 2025

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2025

10/10 Excellent

Jonas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2025

8/10 Good

Theresa

Liked: Cleanliness, staff & service, amenities
Room and pool were clean. Staff friendly. The property is older and needs some maintenance, most critically needs to replace the air conditioning units and the refrigerator froze my food. It was so handy to be able to walk to everything. I would stay here again.
Stayed 2 nights in Aug 2025

8/10 Good

William

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A nice old motel/hotel right downtown Helen. Cheap price. Service was very nice.
Stayed 1 night in Aug 2025