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4.5 out of 5

"Very relaxing and not crowded. Pool facilities were excellent. The restaurants provided good variety " More

By a verified traveller on Wed 12 Feb 2020

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Hotel Description

A luxury stay in Hayman Island awaits you at InterContinental Hayman Island Resort. You'll be within steps of Hayman Island Reef and within a short 5-minute stroll of Coral Sea. Highlights at this beachfront hotel include 5 restaurants, 2 outdoor swimming pools, and a full-service spa.

LCD TVs with satellite channels are featured in all 166 soundproofed rooms, and you can enjoy free WiFi, balconies or patios, and iPads. Minibars provide refreshments, and 24-hour room service is also available. Pillowtop beds and premium bedding welcome you to a good night's rest, and other nice touches include soaking tubs and rainfall showerheads. Sitting areas, separate bathtubs and showers, and espresso makers are also available.

A day of pampering at Hayman Spa can include deep-tissue massages, detox wraps, and body wraps along with aromatherapy and hydrotherapy. The restaurant, Pacific, serves local cuisine and is open for breakfast and dinner. Bar 50 is the hotel's own bar. Spend the day at the beach where you'll find sun loungers, and enjoy the 3 outdoor tennis courts and marina. Plus you'll find free WiFi in public areas, a 24-hour fitness center, and a conference center. Each morning free buffet breakfast is offered between 6:30 AM and 10:30 AM. There's also the convenience of an airport shuttle.

Sights near this 5-star Hayman Island hotel include Whitsunday Lookout and Cook Lookout.

Resort Room

Bed Count 1 Full Bed Maximum Occupancy 3 Max
AU$735* Per night/room 2 Nov. - 3 Nov.

Lagoon Ocean View King Room

Bed Count 1 King Bed Maximum Occupancy 3 Max

Retreat King Room

Bed Count 1 King Bed Maximum Occupancy 3 Max

One Bedroom Pool Ocean View Suite

Bed Count 1 King Bed Maximum Occupancy 2 Max

Lagoon View Twin Room

Bed Count 2 Twin Beds Maximum Occupancy 3 Max

Lagoon Ocean View Twin Room

Bed Count 2 Twin Beds Maximum Occupancy 3 Max

InterContinental Hayman Island Resort ratings based on 6 Verified Reviews

Review Summary
4.5 out of 5 4.5 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 5.0 out of 5.0

Guest reviews for InterContinental Hayman Island Resort

Everyone (1) Couples (3) Family (2)
4 out of 5
Very relaxing and not crowded. Pool facilities were excellent. The restaurants provided good variety

Posted by on 12 Feb. 2020

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Comment from Hotel Management

6 Mar. 2020 by Arpad Romandy General Manager

Thank you very much for your response. I am glad to hear you enjoyed our facilities. I will pass on your great feedback to our Director of Kitchens. We look forward to welcoming you back again soon. Warm regards, Arpad Romandy General Manager

4 out of 5
We had a great time at Intercontinental Hayman Island, my only two criticisms on the entire trip would be the lack of customer service at the Bam Bam pool area. The wait staff are not near as attentive as they need to be. Second was when we left our transfers were delayed by 1hr they could have offered us a cold beverage or at least told us of the delay. Other than that a great resort and would most definitely come back.

Posted by on 5 Dec. 2019

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Comment from Hotel Management

18 Dec. 2019 by Arpad Romandy

Thank you for your review & for taking the time to provide feedback following your recent stay. I am truly sorry to hear of the lack of service you experienced at BamBam along with the miscommunication of the delayed transfers. Please know, I have met with my Director of Restaurants & Bars and Front Office Manager to discuss your comments in detail and have asked for them to ensure further service training is implemented within both of their departments to avoid this reoccurring in the future. Thank you again for your review and we look forward to seeing you again soon. Kind regards, Arpad Romandy General Manager

5 out of 5
Very expensive food, bev and activities given the cost of just staying at Hayman

Posted by on 3 Dec. 2019

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Comment from Hotel Management

18 Dec. 2019 by Arpad Romandy

Hi there, thank you for your review. I am truly sorry to hear the cost of the food, beverage & activities was not as you expected. Please know I have noted your comments to my Director of Restaurants & Bars and Guest Activities Manager for their review and consideration. Thank you again for your review and we look forward to seeing you again soon. Kind regards, Arpad Romandy General Manager

4 out of 5
Amazing location and hotel however the food and drinks expensive and very limited, not enough options on meals.

Posted by on 23 Nov. 2019

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Comment from Hotel Management

18 Dec. 2019 by Arpad Romandy

Thank you for your review. I am so pleased you enjoyed our newly refreshed resort, however I am sorry to hear you found the selection of food & beverage limited & more expensive than expected. Please know I have noted your comment to my Director of Restaurants & Bars for his review and consideration. Thank you again for your review and we look forward to seeing you again soon. Kind regards, Arpad Romandy General Manager

5 out of 5
Staff were very helpful and friendly. Resort is great

Posted by , from Mackay on 28 Oct. 2019

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Comment from Hotel Management

18 Dec. 2019 by Arpad Romandy

Thank you for your 5 out of 5 review Jackie! I am so pleased our staff made a great impact on your stay. We look forward to seeing you again soon. Kind regards, Arpad Romandy General Manager

5 out of 5
We had a truly wonderful few days at Hayman Island. The location is secluded, excellent for a quiet and relaxing break. The staff was the most friendly you could ever met! Lots of activities to keep us busy every day! Rooms are spacious and clean.

Posted by , from Sydney on 12 Jul. 2019

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Comment from Hotel Management

17 Dec. 2019 by Arpad Romandy

Hi Tiffany, thank you for your wonderful review. I am so pleased you enjoyed your stay with us & the fact you were able to partake in many of our activities is great to hear! We look forward to seeing you again soon. Kind regards, Arpad Romandy General Manager

About the InterContinental Hayman Island Resort

Location Hayman Island, Hayman Island, QLD 4801

Property Features

Lie back and work on your tan with relaxing beach amenities like umbrellas and sun loungers. At InterContinental Hayman Island Resort you can cool off in one of the 2 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa. Free breakfast is available daily. There are 5 restaurants on site, along with a coffee shop/café. You can enjoy a drink at one of the bars, which include 2 poolside bars and a bar/lounge. WiFi is free in public spaces. This luxury hotel also offers outdoor tennis courts, a 24-hour fitness center, and a garden. This 5-star Hayman Island hotel is smoke free.

  • 166 guestrooms or units
  • 4 levels
  • 3 buildings
  • 5 dining venues
  • 2 bars by the pool
  • 205248 sq ft of conference space
  • 19068 sq m of conference space
  • Buffet breakfast (free)
  • Bar or lounge
  • Coffee shop
  • Kid's club (surcharge)
  • Supervised kid's activities (surcharge)
  • Childcare (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Cabanas by the pool (surcharge)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference center
  • Dry cleaning
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Game room or arcade
  • Pool or billiards table
  • Garden
  • Outdoor picnic space
  • Gift shop
  • Beauty salon
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Transport

  • Property shuttles: Airport shuttle

Room Amenities

InterContinental Hayman Island Resort offers 166 air-conditioned accommodations, which are accessible via exterior corridors and feature iPads and minibars. Rooms open to balconies or patios. Accommodations offer separate sitting areas. Pillowtop beds feature down comforters and premium bedding. A pillow menu is available. LCD televisions come with satellite channels and pay movies. Bathrooms include separate bathtubs and showers with deep soaking bathtubs and rainfall showerheads. Bathrooms are also outfitted with bathrobes, slippers, and complimentary toiletries. This Hayman Island hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, safes, and phones. Additionally, rooms include espresso makers and complimentary bottled water. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include in-room massages.

  • Private balcony or patio
  • Sitting area
  • Pillowtop beds
  • Deep soaking tub
  • Minibar
  • iPad
  • In-room dining (24 hours)
  • LCD television
  • Satellite channels
  • Movies for purchase
  • Espresso maker
  • Electric kettle
  • Luxury bedding
  • Down blanket
  • Pillow options
  • Separate shower and tub
  • Rainfall showerhead
  • Housekeeping (daily)
  • Nightly turndown service
  • Massage in room (surcharge)
  • Hair dryer
  • Safe
  • Bathrobes
  • Slippers
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Sound-insulated rooms
  • Exterior corridor access
  • Air conditioning
  • Ceiling fan
  • Connecting rooms available
  • Wardrobe or closet

Food & Drink

Guests are served free buffet breakfast daily from 6:30 AM to 10:30 AM.

Pacific - This beachfront restaurant specializes in local cuisine and serves breakfast and dinner. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). A children's menu is available.

Amici Trattoria - Overlooking the garden, this restaurant specializes in Italian cuisine and serves dinner only. Open daily.

BamBam - This poolside restaurant specializes in Pan-Asian cuisine and serves lunch only. Open daily.

Aqua - This restaurant specializes in seafood and serves lunch only. Guests can enjoy drinks at the bar. Open daily.

Bar 50 - Onsite bar. Guests can enjoy drinks at the bar. Open daily.

Late night fare is available from 24-hour room service.

Spa Services

  • Body treatments
  • Facial treatments
  • Number of treatment rooms 10
  • Outdoor treatment areas
  • Couples treatment rooms
  • Massages on beach
  • Manicures and pedicures
  • Body wraps
  • Body scrubs
  • Aromatherapy treatments
  • Hydrotherapy treatments
  • Sauna in spa
  • Spa tub in spa
  • Massages
  • Minimum age to access spa is 18
  • Hot stone massage
  • Deep tissue massage
  • Swedish massage
  • Prenatal massage
  • Steam room in spa
  • Thai massage
  • Detoxification wrap

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at anytime

Special check-in instructions:

To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation. Guests will receive an email 2 weeks before arrival with check-in instructions. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

This property is accessible by boat transfer or sea plane only. There is no public airport on Hayman Island. Transfer service can be booked directly with the property for a fee.

Guests must contact this property at least 14 days in advance to arrange check-in and boat transfer.

To arrange for check-in, guests must contact the property at least 72 hours prior to arrival using the information on the booking confirmation. Guests will receive an email 2 weeks before arrival with check-in information. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for AUD 150.0 per night.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. No onsite parking is available. For guests' safety, the property includes a carbon monoxide detector and a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; temperature checks are available to guests; guests are provided with hand sanitizer.The property affirms that it follows sanitization practices of Clean Promise (IHG) guidelines.The property affirms that it adheres to the Safe Travels (WTTC - Global) sanitization guidelines.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Guests will receive an email with special check-in instructions
  • Debit cards not accepted
  • Staffed front desk
  • LGBTQIA friendly
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Protective clothing is not available for guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property follows a brand or regulatory agency's sanitisation guidelines Clean Promise (IHG)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are not available
  • No gap period between guests' stays
  • Staff temperature checks are not conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is not available
  • Property follows sanitisation practices of Safe Travels (WTTC - Global)

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: AUD 210 per person (one-way)
  • Airport shuttle fee per child: AUD 110 (one-way), (from 4 to 11 years old)
  • Rollaway bed fee: AUD 150.0 per night
  • Credit card charges are subject to a surcharge of 2 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • InterContinental Hayman Island
  • InterContinental Hayman
  • Intercontinental Hayman Hayman
  • InterContinental Hayman Island Resort Hotel
  • InterContinental Hayman Island Resort Hayman Island
  • InterContinental Hayman Island Resort Hotel Hayman Island

You should know

  • To get to the property, guests need to transfer by boat or floatplane. Transfers need to be confirmed in advance by contacting the property at the number on the booking confirmation.
  • InterContinental Hayman Island Resort offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation 72 hours prior to arrival with your arrival details.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.