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The Douglas Hotel

3.0 star property
Guesthouse in Hartlepool with a bar

Photo gallery for The Douglas Hotel

Dining
Iron/ironing board, free WiFi, bed sheets
Superior Suite, 1 Double Bed
Reception
Terrace/patio

Popular amenities

  • Bar
  • Air conditioning
  • Free WiFi
  • Business services
The current price is AU$114
includes taxes & fees
29 July - 30 July

Explore the area

Map
2 Grange Road, Hartlepool, England, TS26 8JA
  • Hartlepool Maritime Experience
    ‪14 min walk‬
  • Seaton Carew Beach
    ‪5 min drive‬
  • Teesside University
    ‪20 min drive‬
  • Durham (MME-Teesside Intl.)
    ‪29 min drive‬

Room options

View all photos for Standard Twin Room, 2 Single Beds

Iron/ironing board, free WiFi, bed sheets

Standard Twin Room, 2 Single Beds

Highlights

Air conditioning
TV
Private bathroom
Coffee/tea maker
Cable channels
Wardrobe
  • 9 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Standard Double Room, 1 Double Bed

Iron/ironing board, free WiFi, bed sheets

Standard Double Room, 1 Double Bed

Highlights

Air conditioning
TV
Private bathroom
Coffee/tea maker
Cable channels
Wardrobe
  • 9 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Single Room, 1 Single Bed

Iron/ironing board, free WiFi, bed sheets

Standard Single Room, 1 Single Bed

Highlights

Air conditioning
TV
Private bathroom
Coffee/tea maker
Cable channels
Wardrobe
  • 5 sq m
  • Sleeps 1
  • 1 Single Bed

About the area

Hartlepool

The Douglas Hotel puts you in the heart of Hartlepool, within a 20-minute stroll of Hartlepool Maritime Experience and Victoria Park. Highlights at this guest house include free in-room WiFi. .The guest house's own lounge bar is a nice place to enjoy a drink. Additionally, you'll find free Wi-Fi in public areas, tour/ticket assistance and a banquet hall. .In proximity to this 3-property class Hartlepool guest house you'll find North York Moors National Park.
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What's nearby

  • Hartlepool Maritime Experience - 14 min walk - 1.2 km
  • Museum of Hartlepool - 14 min walk - 1.2 km
  • Seaton Carew Beach - 5 min drive - 4.0 km
  • Teesside University - 20 min drive - 23.6 km
  • Riverside Stadium - 22 min drive - 25.2 km

Getting around

  • Hartlepool Station - 10 min walk
  • Durham (MME-Teesside Intl.) - 38 min drive

Restaurants

  • ‪The Showroom - ‬5 min walk
  • ‪McDonald's - ‬8 min walk
  • ‪King Johns Tavern - ‬3 min walk
  • ‪The Park Inn - ‬6 min walk
  • ‪The Mill House - ‬8 min walk

About this property

The Douglas Hotel

Guesthouse in Hartlepool with a bar
The Douglas Hotel offers its guests tour/ticket assistance. WiFi is free in public spaces. You can enjoy a drink at the bar/lounge.

This 3-star Hartlepool guest house is smoke free.

  • 17 guestrooms or units
  • 3 levels
  • Conference rooms
  • Tour and ticket information
  • No smoking on site
  • Bar or lounge
The Douglas Hotel offers 17 accommodations with coffee/tea makers. Televisions come with cable channels.

Bathrooms include baths or showers. Guests can surf the web using complimentary wireless Internet access.

Languages

English, Hindi, Urdu

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  • Free WiFi
  • Restaurant
  • Business services
3.6 out of 5, Good, 337 reviews
The price is AU$129
includes taxes & fees
15 Aug - 16 Aug
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available

Food and drink

  • A bar/lounge

Guest services

  • No housekeeping service
  • Tour and ticket assistance

Business services

  • Meeting rooms

Accessibility

  • No lift

More

  • 3 floors
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathtub or shower
  • Private bathroom
  • Towels provided

Entertainment

  • 32-inch TV with cable channels

Food and drink

  • Coffee/tea maker

More

  • Air conditioning (climate-controlled)
  • Iron/ironing board on request

Policies

Check-in

Check-in start time: noon; check-in end time: 10:00 PM
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age - 18

Check-out

Check-out before 10:30 AM
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

There is no front desk at this property
The host will greet guests on arrival
This property doesn't offer after-hours check-in

Access methods

Host will greet you

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher and a first aid kit
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. No on-site parking is available. This property accepts Visa and Mastercard. Cash is not accepted. This property reserves the right to pre-authorise the guest's credit card prior to arrival. For guests' safety, the property includes a fire extinguisher and a first aid kit in all accommodation.

National rating

This establishment has received its official star rating from VisitEngland, the National Tourist Board for England.

Property is also known as

Douglas Hartlepool
Douglas Hotel Hartlepool England
Douglas Hotel Hartlepool
Douglas Hotel
OYO Douglas Hotel
OYO The Douglas Hotel
The Douglas Hotel Guesthouse
The Douglas Hotel Hartlepool

Frequently asked questions

What is the cancellation policy at The Douglas Hotel?

The Douglas Hotel offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at The Douglas Hotel?

As of 27 July 2025, prices found for a 1-night stay for 2 adults at The Douglas Hotel on 29 July 2025 start from AU$113.70, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Are there any beaches close to The Douglas Hotel?

The closest beach to The Douglas Hotel is Seaton Carew Beach (4.1 km).

Is there a free airport shuttle available at The Douglas Hotel?

No, The Douglas Hotel does not offer an airport shuttle service.

What time are check-in & check-out at The Douglas Hotel?

Check-in begins at noon. Check-out time is 10:30 AM.

Are pets allowed at The Douglas Hotel?

No, pets are not allowed.

The Douglas Hotel Reviews

Reviews

7.0

Good

Rating 10 - Excellent. 63 out of 235 reviews
Rating 8 - Good. 78 out of 235 reviews
Rating 6 - Okay. 36 out of 235 reviews
Rating 4 - Poor. 19 out of 235 reviews
Rating 2 - Terrible. 39 out of 235 reviews

7.6/10

Cleanliness

7.4/10

Staff & service

5.4/10

Amenities

7.0/10

Property conditions & facilities

5.2/10

Eco-friendliness

Reviews

8/10 Good

Alan

Liked: Staff & service, property conditions & facilities
Great for a quick trip from London to Hartlepool. Bed was comfy. Loo was a little noisy but l sleep with ear buds and eye patch. Green safety light for others could be an issue above the door but not for myself. Ill stay again Ta ":))
Stayed 1 night in Apr 2025

2/10 Terrible

Mark

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

This dump should be shut down

Upon arrival I had to ring a number stuck on the door to get the code to get in and told my room number. No reception, no staff in the building. The whole place stunk of weed and stale smoke. Absolutely filthy, not been cleaned in years. No toilet roll in my room and when I finally got through to someone on the phone I was told someone would bring some at 5pm this was at 2.30. I'd say you get what you pay for but the state of the place I feel I should have been paid to stay there. Bed was really lumpy and the pillows was as thin as paper and was filthy. People banging about all night. One of the windows in my room was missing the handle so couldn't close it. No heating or hot water.
Stayed 2 nights in Apr 2025

2/10 Terrible

Ibraheem

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

2/10 Terrible

Clare

Disliked: Cleanliness, staff & service, property conditions & facilities
Arrived 30min before check-in deadline; was stood at door for 10min trying phone no on door, phone no I'd previously been sent an entry code from, & ringing 'Ring' doorbell, before a (not particularly friendly) answer... Was panicking that I'd be roomless for the night. (Had had a previous poor stay but was desperate for somewhere convenient/cheap due to partner being kept in hospital.) And was almost out of phone charge! On approach to room (& spotting a discarded mug in the hallway that had been since morning) I was hit by smell of cigarette smoke, then a man (smoker) came in from fire escape adjacent to my room. There was a bundle of dirty bed linen on the hallway floor to the other side of my door. Within my room: *No TV remote - TV unusable without (buttons on unit wouldn't access the menus sufficiently) *I realised I would have to watch TV on my (lacking charge) phone, then realised there was only 1 power socket near the 'desk' - far from bed - but no seat so had to stand & hold it *took a while to realise I was overlooked by the 'smokers balcony', so quickly pulled blind *noticed something (underwear?) stuffed in the ceiling light, so had to keep it off to avoid fire risk (understand the staff unlikely to notice if a guest had done this) *The smell of cigarette smoke wafting in to the room was unbearable, then I realised the windows had been left open, closing the windows was a challenge reaching past desk and blind doesn't go back up *Floors not vacuumed/swept/mopped
Stayed 1 night in Feb 2025

4/10 Poor

Clare

Disliked: Cleanliness, staff & service
Wasn't obvious where to enter the building. Wasn't made clear that there would be no-one to greet. Upon calling number on the door, the greeting still wasn't friendly. On opening the bedroom.door, first impression was good - tidy, and additional heater (previous accommodation elsewhere was cold!). During my stay, more and more details became apparent and uncomfortable: *Only half a toilet roll, without a holder (so had been previously handled by user(s)), *Only one mug although the room was booked for two people *Barely any coffee (although plenty of tea) *kettle was half-full of water (don't know how old) *carpet had clearly not been vacuumed *Upon getting in to bed (a rather lumpy one), I noticed the bedding smelt badly of mens BO (possibly the quilt, thru to cover, but it was strong) *The single bed (although not booked) had slept-in bedding on *No mention of WiFi anywhere
Stayed 1 night in Feb 2025

10/10 Excellent

Janette

Stayed 1 night in Feb 2025

8/10 Good

Christopher

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
I don’t stay enought long yet ask me after week or two
Stayed 1 night in Feb 2025

2/10 Terrible

Scott

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2025

2/10 Terrible

Steven

Stayed 5 nights in Oct 2024

2/10 Terrible

Paul

Stayed 1 night in Sep 2024

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good nights sleep

Decent for a night stay. Room was clean
Stayed 1 night in Jul 2024

8/10 Good

Matthew

Business traveller
Liked: Cleanliness, property conditions & facilities
Parking restrictions on streets around hotel
Stayed 1 night in Jul 2024

2/10 Terrible

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2024

2/10 Terrible

Kim

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We didn't like anything about the hotel it was a dump and we left immediately and stayed at another hotel
Stayed 2 nights in Jun 2024

6/10 Okay

Michael

Very dated could do with painting the room and furniture is falling apart towel had holes in it
Stayed 4 nights in May 2024

10/10 Excellent

Katlyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really laid back and one of the only hotels who welcome homeless amazing people
Stayed 1 night in Mar 2024

2/10 Terrible

Helen

Disliked: Staff & service

Not impressed - couldn't get in - stayed elsewhere

I ended up not staying! On arrival (after a long journey, feeling wet and tired), I spent half an hour standing outside the front door, constantly ringing the phone number on the piece of paper stuck to the door! There was never any answer, and no answer machine, and I could hear the phone ringing inside the hotel, but could see no one. Eventually, a resident at the hotel kindly let me in the front door, and suggested I ring the emergency number, which was displayed on a wall inside. Again, there was no answer, and I left a message on the answer service. I also rang the contact number for the hotel given by hotels.com but again there was no answer, and I left a message. Just as I was about to leave, a cleaner turned up and kindly booked me in and took me to my room. The heating was not on so she said she would turn it on. By this point, I was late for a meeting, so had to leave quickly. I returned later in the evening to find the heating was not on, and knowing it would be impossible to find anyone to sort it out, as well as feeling very uncomfortable and unwelcome in the hotel, I decided to leave and stay elsewhere. If they are going to have a system where you are going to have a phone number on the door to come in, they need to make sure the number works. The cleaner knew that the phone wasn't diverting to the correct number, so why wasn't an alternative number given? Not impressed. Waste of money.
Stayed 2 nights in Jan 2024

2/10 Terrible

Daniel

Stayed 3 nights in Feb 2024

10/10 Excellent

Shaun

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Away for football!

Stayed 1 night in Jan 2024

8/10 Good

Vickey

Travelled with group
Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023

4/10 Poor

Sarah

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

4/10 Poor

Verified traveller

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities

NOT passable. Worst hotel I've stayed in.

Please avoid unless you are absolutley desperate and then only use for 1 night. There is no reception - you have to ring the owner on his number and he will have left key in door for you There is parking over the road in a Clinic car park but its Council run so you need lots of change (reasonably priced) but you will be up at 8 every morning to pay for until you leave. At least passed 1800hrs is free until 08am. Short of pillows, blankets and towels until met up with service lady next AM No heating - she had to get filthy electric heater Black mould Stains of unknown origin everywhere - carpet, ceilings, walls, window blind even inside the picture hanging on the wall. No breakfast or bar but wouldn't eat or drink here anyway - "bar" area smells mouldy Stinks of skunk and cig. smoke breaking fire laws Taps in B/room sink broken and loose The OOHs mobile number given not answered and Owner doesnt answer phone. The maids are freindly but are not given list of whos who so will knock you up each morning to see if you are leaving before 1030. No power to room and no hot water from 10am on last morning. Maid said its not cut off prior to check out so must've been a power cut. Could not shower. Ablutions in the dark on last morning. The only 3 positives were TV working (back missing off remote tho') the Bed was comfy and the shower water was hot when working.
Stayed 3 nights in Oct 2023

6/10 Okay

Bill

Get what you pay for

Overall I suppose you get what you pay for, check in ok involved phone call, room ok, next morning going to get showered, no towels, so tried hot tap on sink for wash no hot water, couldn't get TV to work but only minor problem wasn't sat in room long
Stayed 1 night in Oct 2023

4/10 Poor

Steve

Business traveller
Disliked: Property conditions & facilities

Real life Faulty Towers

A very basic and poorly maintained hotel. Upon arrival 7pm(ish) I was greated with a locked front door and a note on it saying to call the main hotel phone number. A man answered and directed my attention to a key pad on the wall, to type in a code for access and directed to my room. My room was a fair size but very basic. The whole place needs a lot of TLC. Taps were loose, other fixtures and fittings broken. Spot mould on walls and ceiling in bathroom. Signs of water damage on the walls around the window. There wasn't even a spoon with the tea and coffee set. Stiring my tea with my car key had to do. I managed to trip both the sockets and lights breakers when attempting to turn on the towel rail. An hour wait for the breakers to turned back on wasn't great. Especially, when I was told someone would be there in around 15-20mins. And to top things off, I got woken by drunken couple, in a neighbouring room, arguing and slamming doors at around 1:15am, which went on till gone 3am. So, all I can say is stay well away
Stayed 1 night in Oct 2023

6/10 Okay

David

Liked: Staff & service
I didn't want to post a negative review but this is several times that I've been chased up. For the price the place is fine but unfortunately the rooms aren't closed after cleaning. On entering the room the toilet was full and the flush wasn't working, not a great problem as a bucket nearby. Otherwise no problems.
Stayed 1 night in Oct 2023