2/10 Terrible
Maureen, Carson City
Travelled with partner
12 Apr 2025
Disliked: Cleanliness, staff & service, amenities
We had a small room which had a mildew smell. We booked four days by accident and we told the staff on day one we need to stay only 3 days. The first reception staff we spoke to said that’s fine, just have Expedia call us and we will issue a refund. Each day I was speaking to an Expedia employee and they tried calling to speak to one of the hotel staff. No answer, no answer, etc. on the day of checkout I spoke to the very unkind reception “supervisor” who informed me that Expedia did not try to call. I told her that I was live with them when they tried calling. She said oh well and wouldn’t give a refund.
Restaurant staff half were great, food was good. A couple of staff were annoyed that we didn’t want to participate in the more expensive buffet style hotel guest breakfast and just wanted a light bite and some coffee. The restaurant was empty but that meant they had to take care of us instead of sending us off upstairs.
The room next to us had a all night party going on and after attempts to call the front desk with no answer ( now I know why they didn’t answer Expedia's call) the group finally settled at around 2am.
We did get our clothes laundered and they only gave us half. Had to realize later we were missing a bunch.
Overall I would suggest not staying here, however options are very limited so that’s my guess why they feel they can treat you so poorly.
Maureen
Stayed 4 nights in Apr 2025