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Sofitel Hangzhou Westlake

5.0 star property
Luxury hotel connected to a shopping centre in Hangzhou with 3 restaurants

Choose dates to view prices

Photo gallery for Sofitel Hangzhou Westlake

Pub
Garden
City view
3 restaurants, breakfast served
Exterior
Reviews
8.2

Very good

Popular amenities

  • PoolPoolPool
  • Breakfast available
  • LaundryLaundryLaundry
  • RestaurantRestaurantRestaurant
  • BarBarBar
  • Room serviceRoom serviceRoom service

Explore the area

Map
333 West Lake Avenue, Hangzhou, Zhejiang, 310002
  • Popular LocationWest Lake1 min walk
  • Popular LocationBroken Bridge3 min drive
  • Popular LocationHangzhou Tower Shopping Mall4 min drive
  • AirportHangzhou (HGH-Xiaoshan Intl.)33 min drive

Room options

View all photos for Luxury King Room

Luxury King Room

Luxury King Room

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Pillow menu
Down duvet
Blackout curtains
  • 45 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Superior King Room

Superior King Room

Superior King Room

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Pillow menu
Down duvet
Blackout curtains
  • 35 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed

View from room

Junior Suite, 1 King Bed

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Club Lounge
Free cots/infant beds
Fridge
LCD TV
Pillow menu
  • 60 sq m
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed (Prestige)

Suite, 1 King Bed (Prestige)

Suite, 1 King Bed (Prestige)

Highlights

Separate dining area
Separate sitting area
Individually decorated
Air conditioning
Connecting rooms available
Club Lounge
Free cots/infant beds
Fridge
  • 80 sq m
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Superior Room, 2 Single Beds

View from room

Superior Room, 2 Single Beds

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Pillow menu
Down duvet
Blackout curtains
  • 35 sq m
  • Sleeps 3
  • 2 Single Beds

View all photos for Superior Room, 2 Single Beds, City View

1 bedroom, premium bedding, down duvets, minibar

Superior Room, 2 Single Beds, City View

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Pillow menu
Down duvet
Blackout curtains
  • 35 sq m
  • City view
  • Sleeps 3
  • 2 Single Beds

View all photos for Luxury Room, 1 King Bed, Business Lounge Access

View from room

Luxury Room, 1 King Bed, Business Lounge Access

Highlights

Air conditioning
Connecting rooms available
Club Lounge
Free cots/infant beds
Fridge
LCD TV
Pillow menu
Down duvet
  • 45 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Luxury City View King Room

View from room

Luxury City View King Room

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Pillow menu
Down duvet
Blackout curtains
  • 45 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Luxury Room, 1 King Bed, Business Lounge Access, City View

View from room

Luxury Room, 1 King Bed, Business Lounge Access, City View

Highlights

Air conditioning
Connecting rooms available
Club Lounge
Free cots/infant beds
Fridge
LCD TV
Pillow menu
Down duvet
  • 45 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Superior City View King Room

Superior City View King Room

Superior City View King Room

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Pillow menu
Down duvet
Blackout curtains
  • 35 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

Similar properties

Exterior
Shangri-La Hangzhou
Parking included
Free WiFi
Restaurant
Air conditioning
4.1 out of 5, Very good, (213)
The price is AU$219
for 1 night
includes taxes & fees
29 May - 30 May
Shangri-La Hangzhou

About the area

Hangzhou

Sofitel Hangzhou Westlake places you in the centre of Hangzhou, connected to a shopping centre and within a 30-minute stroll of West Lake and Broken Bridge. Highlights at this luxury hotel include in-room free WiFi, free high-speed Internet and LCD TVs. .The restaurant, Yong Jin Ge, is open for lunch and dinner. Le Bar is the hotel's own pub. Enjoy the indoor swimming pool, 24-hour gym, sauna and lifeguards on site. Business amenities include meeting rooms, a business centre, and limo/town car service. Other amenities include free Wi-Fi in public areas, a coffee shop/cafe and free babysitting. Buffet breakfast is available daily. There's also free self parking, along with the convenience of an airport shuttle. .With a stay at this 5-property class Shangcheng hotel, you'll be 3.2 km (2 mi) from Wulin Square and 3.4 km (2.1 mi) from Hangzhou Tower Shopping Mall.

What's nearby

  • West Lake - 1 min walk
  • Broken Bridge - 3 min drive
  • Wulin Square - 4 min drive
  • Hangzhou Tower Shopping Mall - 4 min drive
  • Lingyin Temple - 9 min drive

Getting around

  • Ding'an Road Station - 7 min walk
  • Hangzhou Station - 8 min drive
  • Hangzhou (HGH-Xiaoshan Intl.) - 34 min drive

Restaurants

  • 星巴克 - 4 min walk
  • 陆记饭庄 - 6 min walk
  • 初居食屋 - 4 min walk
  • 涌金楼 - 3 min walk
  • 岩伸海鲜 - 5 min walk

About this property

Sofitel Hangzhou Westlake

Luxury hotel connected to a shopping centre in Hangzhou with 3 restaurants
Sofitel Hangzhou Westlake offers its guests an indoor pool, a sauna, and a 24-hour fitness centre. There are 3 restaurants on site, along with a coffee shop/cafΘ. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi and wired Internet.

A business centre, meeting rooms, and limo/town car service are available. A rooftop terrace, barbecue grills, and multilingual staff are also featured at the luxury Sofitel Hangzhou Westlake. An airport shuttle (available 24 hours) is available for a fee. Self parking is free.

This 5-star Hangzhou hotel is smoke free.

  • 1 building
  • 233 guestrooms or units
  • 6 levels
  • 3 dining venues
  • Conference rooms
  • Childcare (free)
  • Terrace on the roof
  • Business facilities
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Garden
  • BBQ grill(s)
  • Gift shop
  • Newspapers in lobby (free)
  • ATM
  • Bellhop
  • Lift
  • No smoking on site
  • Bar or lounge
Sofitel Hangzhou Westlake offers 233 accommodations with minibars and a safe. Beds feature down duvets and premium bedding. A pillow menu is available. LCD televisions come with satellite channels. Bathrooms include dressing gowns, slippers, designer toiletries and hairdryers.

This Hangzhou hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and complimentary newspapers; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottles of water and an iron/ironing board. Change of towels and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

Languages

Chinese (Mandarin), English

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Limo/town car service
  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available for a fee: CNY 182 per person
  • 3 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • Coffee and tea in common areas

Restaurants on site

  • Club lounge
  • Kwee Zeen
  • Le Bar
  • Sky Garden Roof Top Loung
  • Yong Jin Ge

Things to do

  • 24-hour gym
  • Indoor pool
  • Sauna
  • Steam room

Family friendly

  • Free babysitting
  • Free cot
  • In-room refrigerator
  • Indoor pool
  • Lifeguards on site
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets on request
  • Change of towels on request
  • Concierge services
  • Daily housekeeping
  • Dry cleaning/laundry service
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business centre
  • Meeting rooms

Outdoors

  • Barbecue grill
  • Garden
  • On a lake
  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

More

  • 6 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Building
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Lifeguards
  • Local artist showcase
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Free cot
  • Pillow menu
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste on request
  • Towels

Entertainment

  • LCD TV with satellite channels

Food and drink

  • 24-hour room service
  • Free bottled water
  • Minibar
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Connecting rooms available
  • Desk
  • Eco-friendly cleaning products available
  • Energy-saving switches in guestrooms
  • Free daily newspapers
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 2 PM; check-in end time: noon
Express check-in available

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Sofitel Hangzhou Westlake

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 11 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for CNY 288.0 per night.
  • Free cots (infant beds)!

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: CNY 3000

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately CNY 182 per person
  • Airport shuttle fee: CNY 550 per vehicle (one-way)
  • Rollaway bed fee: CNY 288.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher, a security system, a first aid kit and window guards
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, Union Pay, debit cards and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards in all accommodation. This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels) guidelines.

We should mention

  • Pool access available from 9:00 AM to 9:00 PM
  • One child aged 11 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.

National rating

For the benefit of our customers, we have provided a rating based on our ratings system.

Property is also known as

Hangzhou Sofitel
Hangzhou Westlake
Sofitel Hangzhou
Sofitel Hangzhou Westlake
Sofitel Westlake
Sofitel Westlake Hangzhou
Sofitel Westlake Hotel
Sofitel Westlake Hotel Hangzhou
Sofitel Hangzhou Westlake Hotel Hangzhou
Sofitel Hangzhou Westlake Hotel
Sofitel Hangzhou Westlake Hotel
Sofitel Hangzhou Westlake Hangzhou
Sofitel Hangzhou Westlake Hotel Hangzhou

Frequently asked questions

What is the cancellation policy at Sofitel Hangzhou Westlake?

Sofitel Hangzhou Westlake offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Sofitel Hangzhou Westlake?

As of 15 May 2024, prices found for a 1-night stay for 2 adults at Sofitel Hangzhou Westlake on 19 May 2024 start from AU$220.42, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Sofitel Hangzhou Westlake?

Yep, Sofitel Hangzhou Westlake has a free self car park.

Does Sofitel Hangzhou Westlake have a pool?

Sofitel Hangzhou Westlake has a pool and an indoor pool. The pool is open 9:00 AM to 9:00 PM.

What luxury perks are available at Sofitel Hangzhou Westlake?

Sofitel Hangzhou Westlake features an indoor pool, a steam room and 3 restaurants. All guestrooms come with premium bedding and 24-hour room service.

What makes Sofitel Hangzhou Westlake a romantic place to stay?

A lounge bar and 24-hour room service, as well as premium bedding in the guestrooms, all help set the scene for a romantic weekend at Sofitel Hangzhou Westlake.

Is Sofitel Hangzhou Westlake family-friendly?

You bet! With amenities such as free babysitting and a BBQ, as well as childcare services and free infant beds in the guestrooms, it's no surprise that Sofitel Hangzhou Westlake is a hit with families.

Does Sofitel Hangzhou Westlake serve breakfast?

Yep, buffet breakfast is on offer daily.

Is there a free airport shuttle available at Sofitel Hangzhou Westlake?

No, but there's an airport shuttle that runs 24 hours a day on request for a fee.

Is there a bar or restaurant at Sofitel Hangzhou Westlake?

Yep, they've got a lounge bar and 3 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Sofitel Hangzhou Westlake?

Check-in begins at 2 PM. Check-out time is noon.

Are pets allowed at Sofitel Hangzhou Westlake?

No, pets and service animals are not allowed.

Sofitel Hangzhou Westlake Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 160 out of 395 reviews" "
Rating 8 - Good. 159 out of 395 reviews" "
Rating 6 - Okay. 39 out of 395 reviews" "
Rating 4 - Poor. 27 out of 395 reviews" "
Rating 2 - Terrible. 10 out of 395 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

6/10 Okay

Kim Hua

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Unhappy Experience
The housekeeping was not met. The cups weren’t washed. The beds weren’t tided properly. Some of our rubbish was also not cleared away. The service was not what we expected based on the reviews.
Stayed 4 nights in Dec 2023

10/10 Excellent

Hu

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Near West lake
Stayed 1 night in Nov 2023

8/10 Good

Luwei

Liked: Cleanliness, staff & service
Stayed 3 nights in Oct 2023

10/10 Excellent

Wei

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is located cross street distance from the world famous Westlake. The hotel rooms are super clean and spacious. The staff are well trained, but I found the male staff members were less patient than the female staff. Another thing should be improved is the transportation. The taxi or Uber drivers sometimes were not able to drive to the front of the lobby to pick up guests - inconvenient when with luggage.
Stayed 3 nights in Sep 2023

10/10 Excellent

Jianlong

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed for two nights and the experience is fantastic. The hotel is close to metro station and the west Lake is cross the street. Hotel is clean and staff is very polite and friendly. Breakfast has a lot of options and is good value for money. The cleaning lady who is responsible for 4th floor has done a great job to make my room clean and comfortable. Thanks for providing excellent customer experience.

10/10 Excellent

Jun Yi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel despite being slightly old. The hotel is very pretty and service is extremely good.
Stayed 2 nights in Sep 2023

10/10 Excellent

Kentaro

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was amazing. For the location and price, it can't be beaten. It was a 3-minute walk to a fun part of the west lake with food and dining. The cabs were able to pull up to the front of the lobby. The service was really good. Can't way enough good things about this hotel. I will definitely be back
Stayed 3 nights in Aug 2023

10/10 Excellent

Bruce

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
The staff were more than accommodating. They helped make my stay enjoyable.
Stayed 2 nights in Aug 2023

10/10 Excellent

Sophie

Stayed 2 nights in May 2023

10/10 Excellent

Huang

Stayed 1 night in Jun 2023