View all photos for Deluxe Room, 1 King Bed, City View
Deluxe Room, 1 King Bed, City View
45 sq m
Sleeps 4
1 King Bed
Free Wi-Fi
View all photos for Deluxe Twin Room, City View
Deluxe Twin Room, City View
45 sq m
Sleeps 4
2 Single Beds
Free Wi-Fi
View all photos for Deluxe Room, 1 King Bed, Garden View
Deluxe Room, 1 King Bed, Garden View
45 sq m
Sleeps 4
1 King Bed
Free Wi-Fi
View all photos for Room (Urban | Panoramic View)
Room (Urban | Panoramic View)
70 sq m
Sleeps 4
1 King Bed
Free Wi-Fi
View all photos for Superior Room, 1 King Bed, City View
Superior Room, 1 King Bed, City View
30 sq m
Sleeps 3
1 King Bed
Free Wi-Fi
View all photos for Superior Twin Room, City View
Superior Twin Room, City View
30 sq m
Sleeps 3
2 Single Beds
Free Wi-Fi
View all photos for Superior Room, 1 King Bed, Garden View
Superior Room, 1 King Bed, Garden View
30 sq m
Sleeps 3
1 King Bed
Free Wi-Fi
View all photos for Superior Twin Room, Garden View
Superior Twin Room, Garden View
30 sq m
Sleeps 3
2 Single Beds
Free Wi-Fi
View all photos for Suite, Terrace (Urban)
Suite, Terrace (Urban)
60 sq m
1 bedroom
Sleeps 4
1 King Bed
Free Wi-Fi
About the area
Hangzhou
Jen Hangzhou By Shangri-La places you in the heart of Hangzhou, connected to a shopping centre and 7.3 km (4.5 mi) from West Lake. Highlights at this Art Deco hotel include a full-service spa, a restaurant and an indoor swimming pool. .A pampering day can include deep-tissue massages, hot stone massages and body scrubs along with access to the sauna and steam room. The hotel's own lounge bar is a nice place to enjoy a drink. 2583 square feet (240 square metres) of event facilities include 2 meeting rooms and conference space. Additionally, you'll find free Wi-Fi in public areas, concierge services and a 24-hour front desk. Each morning buffet breakfast is served between 7:00 AM and 10:30 AM. .In the area of this 4-property class Gongshu hotel, you'll find Lingyin Temple.
What's nearby
Wulin Square - 4 min drive - 4.8 km
Hangzhou Tower Shopping Mall - 4 min drive - 4.8 km
Westlake Culture Plaza - 5 min drive - 4.2 km
Hangzhou China Silk Town - 5 min drive - 5.2 km
West Lake - 7 min drive - 6.9 km
Getting around
East Railway Station (East Square) Station - 10 min drive
Daguan Station - 10 min walk
Hangzhou (HGH-Xiaoshan Intl.) - 40 min drive
Restaurants
KFC 肯德基 - 12 min walk
KFC (肯德基) - 6 min walk
椰子鸡风情餐厅 - 18 min walk
Costa Coffee (咖世家) - 5 min walk
牛二饭庄 - 15 min walk
About this property
Jen Hangzhou By Shangri-La
Jen Hangzhou By Shangri-La offers its guests a full-service spa and an indoor pool. There's a restaurant on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi.
Event space at this hotel measures 2583 square feet (240 square metres) and includes conference space. The business-friendly Jen Hangzhou By Shangri-La also features multilingual staff, concierge services, and express check-in.
This 4-star Hangzhou hotel is smoke free.
1 building
176 guestrooms or units
18 levels
Conference rooms
2583 sq ft of conference space
240 sq. m of conference space
Built in 2026
Conference space
Breakfast available (surcharge)
Front desk (24 hours)
Express check-in
Staff members are multilingual
Storage area for luggage
Concierge
Television in lobby
Bellhop
Lift
No smoking on site
Bar or lounge
Dining venue
Jen Hangzhou By Shangri-La offers 176 air-conditioned accommodations with minibars and a safe. Beds feature down duvets. A pillow menu is available. 55-inch LED televisions come with satellite channels, pay-per-view films and smart speakers. Bathrooms include bathrobes, slippers, complimentary toiletries and hairdryers.
This Hangzhou hotel provides complimentary wireless Internet access, with a speed of 25+ Mbps. Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and an iron/ironing board. Change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.
Guests can pamper themselves with a trip to the on-site spa, which has 3 treatment rooms. Services include deep-tissue massages, hot stone massages, facials and body scrubs. The spa is equipped with a sauna and a steam room. A variety of treatment therapies are provided, including hydrotherapy. The spa is open daily.
WiFi in public areas is free with a 2-device limit
Parking and transport
Onsite parking options include a garage
Food and drink
Daily buffet breakfast available 7:00 AM to 10:30 AM for a fee: CNY 168 per person
A bar/lounge
A restaurant
Things to do
Full-service spa
Indoor pool
TV in common areas
Family friendly
In-room cot
Indoor pool
Conveniences
24-hour front desk
Luggage storage
Guest services
Change of bedsheets (on request)
Change of towels on request
Concierge services
Housekeeping (daily)
Multilingual staff
Porter/bellhop
Business services
2 meeting rooms
2,583 square feet of conference space
Full-service spa
3 treatment rooms
Body scrubs
Deep-tissue massages
Facials
Hot stone massages
Hydrotherapy
Sauna
Spa open daily
Steam room
Accessibility
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Check-in start time: 2:00 PM; check-in end time: 12:30 AM
Express check-in available
Minimum check-in age - 18
Check-out
Check-out before noon
Special check-in instructions
Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Guests are required to download the property's SL.COM mobile app before check-in
Information provided by the property may be translated using automated translation tools
Access methods
Staffed front desk
Pets
Pets and service animals are not allowed at Jen Hangzhou By Shangri-La
Children and extra beds
Children are welcome.
Kids stay free! Up to 2 children 11 years old and younger stay free when using existing bedding.
Rollaway/extra beds are not available.
Free cots (infant beds)!
Payment types
Important information
Optional extras
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
Fee for buffet breakfast: from approximately CNY 168 per person
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
You need to know
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, mobile payments and cash
Mobile payment options include: Alipay, UnionPay QuickPass and WeChat Pay
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Union Pay, debit cards, cash, mobile payments, Alipay and UnionPay QuickPass.
We should mention
Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
Up to 2 children aged 11 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
Pets and service animals are not allowed on site.
Free in-room WiFi has a 2-device limit. WiFi in public areas is also free and has a 2-device limit.
National rating
Property class, provided by our rating system, is based on property type, amenities and services.
Frequently asked questions
Is there a spa on site at Jen Hangzhou By Shangri-La?
Yep, there is an onsite spa at Jen Hangzhou By Shangri-La. It has a steam room and a sauna. You'll enjoy heaps of services like body scrubs, facials and body treatments, as well as deep-tissue massages.
How much does it cost to stay at Jen Hangzhou By Shangri-La?
As of 1 July 2026, prices found for a 1-night stay for 2 adults at Jen Hangzhou By Shangri-La on 27 July 2026 start from AU$148, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
Does Jen Hangzhou By Shangri-La have a pool?
Jen Hangzhou By Shangri-La has an indoor pool.
Is Jen Hangzhou By Shangri-La family-friendly?
You bet! With amenities such as an indoor pool, as well as free infant beds in the guestrooms, it's no surprise that Jen Hangzhou By Shangri-La is a hit with families.
Does Jen Hangzhou By Shangri-La serve breakfast?
You bet, buffet breakfast is available daily between 7:00 AM and 10:30 AM.
Is there a free airport shuttle available at Jen Hangzhou By Shangri-La?
No, Jen Hangzhou By Shangri-La does not offer an airport shuttle service.
Is there a bar or restaurant at Jen Hangzhou By Shangri-La?
Yep, they've got a lounge bar and an onsite restaurant.
What time are check-in & check-out at Jen Hangzhou By Shangri-La?
Check-in begins at 2:00 PM. Check-out time is noon.