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Holiday Inn Hangzhou West Lake By Ihg

Property class: 4

Photo gallery for Holiday Inn Hangzhou West Lake By Ihg

A multi-story hotel with a prominent arched entrance and illuminated windows.
A modern lobby with green and black elevators, a round table with a potted plant, and a reception desk.
A modern hotel room with a large flat-screen TV, a sofa, a coffee table, and a bed with a nightstand.
A modern lobby with a central seating area, a bar, and a large window offering a view of the outdoors.
A modern lobby with a central seating area, a coffee station, and green doors leading to elevators.

Reviews

8.4 out of 10
Very good

Popular amenities

  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Gym
  • Breakfast available
  • Business services
The current price is AU$88
includes taxes & fees
24 Aug - 25 Aug

Explore the area

View map
No.348 Yan'an Road, Gongshu District., Hangzhou, 310000
  • Place, Qinghefang Old Street
    ‪2 min drive‬
  • Place, Museum of Traditional Chinese Medicine
    ‪2 min drive‬
  • Place, Hu Xueyan Former Residence
    ‪2 min drive‬
  • Airport, Hangzhou (HGH-Xiaoshan Intl.)
    ‪28 min drive‬

Room options

View all photos for Standard Room, Japanese Futon, City View

A modern bedroom with a large bed, a sofa, a desk, and a wall art piece.

Standard Room, Japanese Futon, City View

  • 20 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Single Futon
  • Free Wi-Fi

View all photos for Premium Room, 1 King Bed, City View

A modern bathroom with a sink, mirror, and a red appliance, likely a mini-fridge or heater.

Premium Room, 1 King Bed, City View

  • 29 sq m
  • Sleeps 4
  • 1 King Bed
  • Free Wi-Fi

View all photos for Premium Room, 1 King Bed, City View

A hotel room with a large bed, a flat-screen TV, a desk with a red coffee machine, a sofa, and a city view through the window.

Premium Room, 1 King Bed, City View

  • 28 sq m
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Standard Room, 1 King Bed

A modern bathroom with a sink, mirror, and a red appliance, likely a mini-fridge or heater.

Standard Room, 1 King Bed

  • 23 sq m
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Suite, 1 King Bed

A hotel room with a bed, a wooden cabinet, a round table, a television, and a glass shower enclosure.

Suite, 1 King Bed

  • 36 sq m
  • Sleeps 4
  • 1 King Bed
  • Free Wi-Fi

View all photos for Room, 2 Single Beds, Accessible

A hotel room with a large bed, a flat-screen TV, a minibar, and a bathroom with a shower and toilet.

Room, 2 Single Beds, Accessible

  • 24 sq m
  • Sleeps 2
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Standard Room, 2 Single Beds

A modern bathroom with a sink, mirror, and a red appliance, likely a mini-fridge or heater.

Standard Room, 2 Single Beds

  • 24 sq m
  • Sleeps 2
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Standard Room

A modern hotel room with a large bed, a TV, a desk with a red appliance, and a window with a city view.

Standard Room

  • 24 sq m
  • Sleeps 1
  • 1 Single Bed
  • Free Wi-Fi

View all photos for Family Room, 1 King Bed with Sofa bed (Kids Theme)

A hotel room with a bed, a tent, a television, and a desk.

Family Room, 1 King Bed with Sofa bed (Kids Theme)

  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed
  • Free Wi-Fi

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About the area

Hangzhou

Holiday Inn Hangzhou West Lake By Ihg puts you in the centre of Hangzhou, 2.2 km (1.4 mi) from Wushan Night Market and 2.5 km (1.6 mi) from West Lake. Highlights at this hotel include a restaurant and in-room free WiFi. .This smoke-free hotel offers free WiFi in public areas, a fitness centre and a 24-hour front desk. Added amenities include a conference centre and a microwave in a common area. Buffet breakfast is available on weekdays between 6:30 AM and 10:00 AM and on weekends between 6:30 AM and 10:30 AM. There's also the convenience of limited parking. .With a stay at this 4-property class Downtown Hangzhou hotel, you'll be 3.9 km (2.4 mi) from Hangzhou China Silk Town and 4.3 km (2.6 mi) from Broken Bridge.

What's nearby

  • Qinghefang Old Street - 2 min drive - 2.2 km
  • Museum of Traditional Chinese Medicine - 2 min drive - 2.2 km
  • Hu Xueyan Former Residence - 2 min drive - 2.5 km
  • Zhu Bingren Bronze Art Museum - 2 min drive - 2.5 km
  • Wulin Square - 6 min drive - 5.2 km

Getting around

  • Moyetang Station - 1 min walk
  • Hangzhou Station - 2 min walk
  • Hangzhou (HGH-Xiaoshan Intl.) - 27 min drive

Restaurants

  • ‪Auntea Jenny - ‬3 min drive
  • ‪Starbucks Hefang Street Concept Store - ‬2 min drive
  • ‪甘其食·手工大包子·粥(清泰街二店) - ‬18 min walk
  • ‪满庭芳中餐厅 - ‬3 min drive
  • ‪蟹庭丰蟹黄汤包 - ‬11 min walk

About this property

Holiday Inn Hangzhou West Lake By Ihg

There's a restaurant on site. Public spaces have free WiFi. Event space at this hotel measures 1076 square feet (100 square metres) and includes a conference centre. Holiday Inn Hangzhou West Lake By Ihg also features a fitness centre, a porter, and a lift. A complete renovation of Holiday Inn Hangzhou West Lake By Ihg was completed in September 2025.

This 4-star Hangzhou hotel is smoke free.

  • 1 building
  • 191 guestrooms or units
  • 11 levels
  • 1076 sq ft of conference space
  • 100 sq. m of conference space
  • Built in 2003
  • Conference centre
  • Breakfast available (surcharge)
  • Front desk (24 hours)
  • Storage area for luggage
  • Bellhop
  • Lift
  • No smoking on site
  • Microwave in a common area
  • Dining venue
Holiday Inn Hangzhou West Lake By Ihg offers 191 air-conditioned accommodations with free minibar items and espresso makers. Beds feature down duvets and premium bedding. A pillow menu is available. 60-inch LCD televisions come with cable channels, pay-per-view films and smart speakers. Bathrooms include bathrobes, slippers, designer toiletries and complimentary toiletries.

This Hangzhou hotel provides complimentary wireless Internet access, with a speed of 50+ Mbps. Business-friendly amenities include safes and telephones. Additionally, rooms include complimentary bottles of water and a hairdryer. Housekeeping is provided on a daily basis.

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  • Parking included
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Free 24-hour offsite parking within 1 mile
  • Limited on-site parking (max 10 spaces per unit)
  • Onsite parking options include a garage

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 10:00 AM on weekdays and 6:30 AM to 10:30 AM on weekends; CNY 98 for adults and CNY 68 for children
  • A restaurant

Things to do

  • Gym

Family friendly

  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Shared microwave

Guest services

  • Housekeeping (daily)
  • Porter/bellhop

Business services

  • Conference centre (1,076 square foot of space)
  • Meeting room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Area rugs in public areas
  • Front entrance ramp
  • Grab bar in shower
  • Hand-held showerhead
  • Hardwood flooring in public areas
  • Hardwood flooring in room
  • Lift
  • Tile flooring in public areas
  • Transfer shower
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path of travel
  • Wheelchairs on site

More

  • 1 building
  • 11 floors
  • Built in 2003
  • Renovated entire property - September 2025
  • Smoking not allowed
  • Traditional architecture

Room amenities

Bedroom

  • Blackout drapes
  • Day bed
  • Down comforter
  • Pillow menu
  • Premium bedding

Bathroom

  • Children's slippers
  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 60-inch LCD TV with cable channels
  • Pay films
  • Smart speaker

Food and drink

  • Electric kettle
  • Espresso maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: midnight
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after noon please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Holiday Inn Hangzhou West Lake By Ihg

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately CNY 98 for adults and from CNY 68 for children

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, mobile payments and cash
Safety features at this property include a fire extinguisher
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, JCB International, Union Pay, debit cards, cash and mobile payments. For guests' safety, the property includes a fire extinguisher in all accommodation.

We should mention

  • Pets and service animals are not allowed on site.

Property class

Property class, provided by our rating system, is based on property type, amenities and services.

Frequently asked questions

Is parking available at Holiday Inn Hangzhou West Lake By Ihg?

Onsite parking is limited (max 10 spaces per unit).

How much does it cost to stay at Holiday Inn Hangzhou West Lake By Ihg?

As of 16 Aug 2026, prices found for a 1-night stay for 2 adults at Holiday Inn Hangzhou West Lake By Ihg on 24 Aug 2026 start from AU$88, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Holiday Inn Hangzhou West Lake By Ihg serve breakfast?

Yep, buffet breakfast is available on weekdays from 6:30 AM to 10:00 AM and weekends from 6:30 AM to 10:30 AM.

Is there a free airport shuttle available at Holiday Inn Hangzhou West Lake By Ihg?

No, Holiday Inn Hangzhou West Lake By Ihg does not offer an airport shuttle service.

Is there a bar or restaurant at Holiday Inn Hangzhou West Lake By Ihg?

Yep, you can grab a meal at Holiday Inn Hangzhou West Lake By Ihg's onsite restaurant.

What time are check-in & check-out at Holiday Inn Hangzhou West Lake By Ihg?

Check-in begins at 2:00 PM. Check-out time is noon.

Are pets allowed at Holiday Inn Hangzhou West Lake By Ihg?

No, pets and service animals are not allowed.

Holiday Inn Hangzhou West Lake By Ihg Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 3 out of 7 reviews
Rating 8 - Good. 2 out of 7 reviews
Rating 6 - Okay. 2 out of 7 reviews
Rating 4 - Poor. 0 out of 7 reviews
Rating 2 - Terrible. 0 out of 7 reviews

8.6/10

Cleanliness

9.0/10

Staff & service

10/10

Amenities

9.6/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

MING SANG

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location
Stayed 3 nights in Dec 2025
Verified review

10/10 Excellent

Soon Lye

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Big and clean room. Great breakfast
Stayed 2 nights in Nov 2025
Verified review

8/10 Good

Patrick

Liked: Staff & service, property conditions & facilities
Room was clean and well kept. However, the practice of switching off the aircon ( from 230am to 9am) was not acceptable at the time at end of April where the room temperature for sun-facing room to increase to 27 degree at 640 am causing profound discomfort. Had been awoken at such timing due to the heat. The hotel did nothing despite the feedback.
Stayed 4 nights in Apr 2026
Verified review

6/10 Okay

Arnaud

Attention, l'hôtel n'est pas situé tel qu'indiqué sur la carte.
Stayed 4 nights in Dec 2025
Verified review

8/10 Good

tie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

HWA RANG

Stayed 3 nights in Mar 2026
Verified review

6/10 Okay

Christian

Stayed 3 nights in Nov 2025