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Highxuan Spa Hotel

4.5 star property
Luxury Hangzhou hotel in Xihu with 2 restaurants

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Photo gallery for Highxuan Spa Hotel

Library
Lobby
Front of property - evening/night
Deluxe Room
Daily buffet breakfast (CNY 90 per person)
Reviews
7.6

Good

Popular amenities

  • SpaSpaSpa
  • Breakfast availableBreakfast availableBreakfast available
  • LaundryLaundryLaundry
  • RestaurantRestaurantRestaurant
  • BarBarBar
  • Parking includedParking includedParking included

Room options

View all photos for Suite, 2 Bedrooms

Suite, 2 Bedrooms

Suite, 2 Bedrooms

Highlights

Air conditioning
Flat-screen TV
Premium bedding
Separate bath and shower
Bathrobes
Private bathroom
Hairdryer
Rainfall showerhead
  • 115 sq m
  • Sleeps 6
  • 1 King Bed OR 2 Single Beds

View all photos for Suite

Suite

Suite

Highlights

Air conditioning
Flat-screen TV
Premium bedding
Separate bath and shower
Bathrobes
Private bathroom
Hairdryer
Rainfall showerhead
  • 105 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Premier Room

Premier Room

Premier Room

Highlights

Air conditioning
Flat-screen TV
Premium bedding
Separate bath and shower
Bathrobes
Private bathroom
Hairdryer
Rainfall showerhead
  • 45 sq m
  • Sleeps 3
  • 2 Single Beds

View all photos for Deluxe Room

Deluxe Room

Deluxe Room

Highlights

Air conditioning
Flat-screen TV
Premium bedding
Separate bath and shower
Bathrobes
Private bathroom
Hairdryer
Rainfall showerhead
  • 45 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Premier Room, 1 King Bed

Premium bedding, minibar, in-room safe, desk

Premier Room, 1 King Bed

Highlights

Air conditioning
Flat-screen TV
Premium bedding
Separate bath and shower
Bathrobes
Private bathroom
Hairdryer
Rainfall showerhead
  • 45 sq m
  • Sleeps 3
  • 1 King Bed

Similar properties

Exterior
Shangri-La Hangzhou
Parking included
Free WiFi
Restaurant
Air conditioning
4.1 out of 5, Very good, (213)
The price is AU$219
for 1 night
includes taxes & fees
29 May - 30 May
Shangri-La Hangzhou

Frequently asked questions

What is the cancellation policy at Highxuan Spa Hotel?

Highxuan Spa Hotel offers free cancellation on select room rates. Check out the cancellation policy for more info.

Is parking available at Highxuan Spa Hotel?

Yep, Highxuan Spa Hotel has a free self car park. Onsite parking is limited.

Is there a spa on site at Highxuan Spa Hotel?

Yep, 曦spa is available for guests. It has a hot tub and a steam room. You'll enjoy heaps of services like body scrubs, facials and body treatments.

What makes Highxuan Spa Hotel a romantic place to stay?

A hot tub and al fresco dining, as well as rainfall showerheads and premium bedding in the guestrooms, help set the scene for a romantic weekend at Highxuan Spa Hotel.

Does Highxuan Spa Hotel serve breakfast?

Yep, buffet breakfast is on offer daily.

Is there a free airport shuttle available at Highxuan Spa Hotel?

No, Highxuan Spa Hotel does not offer an airport shuttle service.

Is there a bar or restaurant at Highxuan Spa Hotel?

Yep, they've got a lounge bar and 2 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Highxuan Spa Hotel?

Check-in begins at 2:00 PM. Check-out time is noon.

Are pets allowed at Highxuan Spa Hotel?

No, pets and service animals are not allowed.

Highxuan Spa Hotel Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 7 out of 17 reviews" "
Rating 8 - Good. 4 out of 17 reviews" "
Rating 6 - Okay. 3 out of 17 reviews" "
Rating 4 - Poor. 1 out of 17 reviews" "
Rating 2 - Terrible. 2 out of 17 reviews" "

8.2/10

Cleanliness

7.8/10

Staff & service

7.0/10

Property conditions & facilities

Reviews

2/10 Terrible

Ben, USA

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
Spa resort, however no AC!!
It is a nice hotel. Lacking in customer service however. Also had problem with room comfort level. We left the room with the AC set by the staff, came back and it was the fact same temperature. Someone came in and measured the temperature of the vents and it showed no cool air was coming into the room. Was told that they needed to turn on another machine. Finally at 10 o'clock they agreed to put us in another room, however they had no more family rooms and had to split up our family. The other rooms were cooler. They said they try to keep the temperature at 25 degrees celsius. pretty hot considering the outside temperature and it is supposed to be a spa hotel.
Stayed 1 night in Jul 2018

8/10 Good

MERNG PHANG

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Relaxing hotel but watch the transportation
The room was good and clean and it would be a relaxing place, some distance away from the bustle of the city. The downside is that sometimes it is difficult to get a taxi from the location - especially in the morning. Not good if you are in a hurry.

6/10 Okay

Verified traveller

Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities
can be better
Design is good, but in poor maintenance, I don't know why there is no wifi, I can't believe that now a day, there is a hotel without wifi. (well, they said in maintenance). I'd like to go to gym, but same replied - in maintenance. I wish hotel operator can improve it.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room is big in reasonable price
Improvement: Reservation system can sync up between Hotel and Expedia. At Expedia I marked 2 nights but hotel in 1 only

4/10 Poor

Kyan, Toronto

Disliked: Property conditions & facilities, room comfort
Too far away and the beds are too small.
The hotel is located far away from the city and Hangzhou's traffic is bad. It's a hilly area with one lane roads and there are tonnes of tourists. The bathroom has broken tiles and weird design, looked like it was badly designed. The hotel is pretty empty. I do not recommend anyone as the location is too far from restaurants and tourists' hot spots. It's surrounded by swamps and if you want a spa getaway, maybe this is the right place. Mind you, the bathrooms are horrible, the bedrooms are set up weirdly, no TV channels and beds are small!

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service
設備も綺麗で、スタッフもとても親切でした。また泊まりたいと思いました。
Stayed 2 nights in May 2019

2/10 Terrible

CNN, 東京

Disliked: Cleanliness, staff & service, room comfort
スタイルに拘りスタッフの教育がなってない！
毎月出張で隣りのシェラトンに泊まるが、今回スパの文字に惹かれ3泊したが、スパでは無くマッサージだった。インテリアは図書館か美術館的でお洒落だが、初日から置いて出たカミさんの化粧品ごと化粧ポーチが無くなり、コーヒーカップは夜戻ると朝のまま汚れて置いてあるのが連日。チェックアウト時に写真に撮ったカップを見せ指摘しても、ソーリーだけ(@_@)
Stayed 3 nights in Apr 2018

10/10 Excellent

jane chui, 香港

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
酒店服務很好,工作人員都很親切,很有耐心解答各種問題,還有電瓶車送我們去西溪裡面各處地方很方便,我入住的是套房,地方蠻大的,但房間的燈光不夠,太暗了！
Stayed 2 nights in Nov 2017

6/10 Okay

R, Hong Kong

Liked: Staff & service
Disliked: Property conditions & facilities
Services are excellent. Staff are extremely helpful and are willing to step up to solve problems I had on transportation and spa services. However it was very disappointing that the spa facility was temporarily closed without any notice on the website whatsoever. It is called “Highxuan Spa Hotel”, if only I knew the spa was under renovation I would consider booking other hotels!
Stayed 2 nights in Nov 2017

6/10 Okay

Chia Chen

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
暖氣不暖，燈光暗，沒有充足燈光，房間很暗，又很冷