8/10 Good
Deborah
Travelled with group
27 July 2025
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
I booked a mobility assessible room, since the hotel has no elevator. At check-in the reception had us set up for the second floor. I told her this was unacceptable, first she told me there was nothing she could do. My husband can nit climb the stairs. This was extremely upsetting because i know 2 people in line had requested a first floor room that morning. She finally found a first floor room after my insistence i was given a room on the first floor. It was the furthest room from the lobby. I asked why we didn't get ground floor when that is what was requested and she told me the handicap rooms we were on the second floor. Otherwords clueless. The Ramada has shuttle which is fabulous she said we would have to go 3 blocks down to catch the shuttle. Again clueless the shuttle picked up at the front door. Drivers were fantastic! Overall staff was great courteous except for the Friday afternoon receptionist. Rooms were clean, towels switched every morning. Breakfast was average. Will stay again but hope a for a better informed receptionist.
Deborah
Stayed 2 nights in Jul 2025
