2/10 Terrible
Naresh
Travelled with partner
12 Feb 2026
Disliked: Cleanliness, amenities, property conditions & facilities
Reef View Hotel + Wotif.com We booked RVH from Feb 8 to Feb 12. If it was possible, we would like to check out IMMEDIATELY ( Feb 10 ). When we walked into the room there was water leaking from the refrigerator and had seeped all over the fully carpeted room. Over the last 2 days the smell of the soaked carpet become unbearable.
Today we spoke to Sam at the Guest Services, who promised to change our room. We returned after a tiring afternoon to check at the reception if anything had been done. A non English speaking person ( possibly Japanese ) failed to understand a word, while the other 2 locals preferred to ignore us. Now we're back in the room and after reaching out on the phone which is normally not answered before 10 minutes or not at a5. Out of the 4 odd in house restaurants, hospitality, service...and other basic services are non-existent, not to mention inedible food. We're paying almost $ 400 ++ per night, breakfast is an
additional $ 50 per person. Our return flight to Brisbane isn't till the 12th.
It seems most of the restaurants and the hotels are under staffed, and the majority of them are non English speaking residents. A lowly staff I spoke to casually in the lobby, said that this place has managers managing managers but very few people who do the actual work. I'm 75 year old and have been around the world several times and am close to have been to almost 100 countries.
Naresh
Stayed 4 nights in Feb 2026
