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Sheraton Haikou Hotel

Photo gallery for Sheraton Haikou Hotel

A resort with a central pool, palm trees, and a view of the ocean.
A beach with waves gently lapping onto the shore.
A modern bar area with a central island, seating arrangements, and large windows offering views of the outdoors.
A resort with multiple buildings, a central pool, and palm trees.
A modern living room with a grand piano, a sofa set, and a dining area with chairs and a table.

Reviews

8.0 out of 10
Very good

Popular amenities

  • Pool
  • Parking included
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Gym
The current price is AU$132
includes taxes & fees
23 Sept - 24 Sept

Explore the area

View map
136 Bin Hai Road, Xiuying District, Haikou, Hainan, 570311
  • Place, Holiday Beach
    â€Ș13 min walk‬
  • Place, Hainan International Convention and Exhibition Center
    â€Ș4 min drive‬
  • Place, Haikou Arcade Street
    â€Ș15 min drive‬
  • Airport, Haikou (HAK-Meilan Intl.)
    â€Ș32 min drive‬

Room options

View all photos for Room, 1 King Bed, Balcony, Garden View

A hotel room with a large bed, a desk, a chair, a TV, and a balcony with a view of greenery.

Room, 1 King Bed, Balcony, Garden View

8.0 out of 10
Very good
(1 review)
  • Garden view
  • 45 sq m
  • Sleeps 2
  • 1 King Bed
  • Free wired internet

View all photos for Room, 2 Single Beds, Balcony, Garden View

A hotel room with two beds, a desk, a chair, a table, and a TV.

Room, 2 Single Beds, Balcony, Garden View

  • Garden view
  • 45 sq m
  • Sleeps 2
  • 2 Single Beds
  • Free wired internet

View all photos for Room, 1 King Bed, Balcony, Ocean View

A hotel room with a bed, a desk, a TV, a chair, and a balcony with a view.

Room, 1 King Bed, Balcony, Ocean View

  • Ocean view
  • 45 sq m
  • Sleeps 2
  • 1 King Bed
  • Free wired internet

View all photos for Room, 2 Single Beds, Balcony, Ocean View

A hotel room with a large bed, a chair, a desk, and a view of the ocean through a balcony.

Room, 2 Single Beds, Balcony, Ocean View

  • Ocean view
  • 45 sq m
  • Sleeps 2
  • 2 Single Beds
  • Free wired internet

View all photos for Superior Room, 1 King Bed, Ocean View

A hotel room with a bed, a desk, a TV, a balcony with a pool view.

Superior Room, 1 King Bed, Ocean View

  • Ocean view
  • 45 sq m
  • Sleeps 2
  • 1 King Bed
  • Free wired internet

View all photos for Superior Room, 2 Single Beds, Ocean View

A hotel room with two beds, a desk, a television, and a balcony with a view of the ocean.

Superior Room, 2 Single Beds, Ocean View

  • Ocean view
  • 45 sq m
  • Sleeps 2
  • 2 Single Beds
  • Free wired internet

View all photos for Suite, 1 Bedroom, Ocean View

A modern hotel room with a balcony, a flat-screen TV, a dining area, and a bed.

Suite, 1 Bedroom, Ocean View

  • Ocean view
  • 88 sq m
  • Sleeps 2
  • 1 King Bed
  • Free wired internet

View all photos for Grand Suite, 2 Bedrooms, Ocean View

A modern hotel room with a balcony, a sofa, a chair, a coffee table, and a TV.

Grand Suite, 2 Bedrooms, Ocean View

  • Ocean view
  • 131 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free wired internet

View all photos for Grand Suite, 1 King Bed, Balcony, Ocean View

A hotel lobby with a sofa, a wooden console table with three decorative vases, and a dining area with a table and chairs.

Grand Suite, 1 King Bed, Balcony, Ocean View

  • Ocean view
  • 132 sq m
  • Sleeps 2
  • 1 King Bed
  • Free wired internet

View all photos for Premier Suite, 1 Bedroom, Balcony, Ocean View

A hotel room with a large bed, two bedside tables, a chair, a small table, and a balcony with a chair.

Premier Suite, 1 Bedroom, Balcony, Ocean View

  • Ocean view
  • 176 sq m
  • Sleeps 3
  • 1 King Bed
  • Free wired internet

View all photos for Presidential Suite, Multiple Beds, Balcony, Ocean View

A spacious hotel lobby with a modern design, featuring a central seating area with sofas and a dining table, surrounded by a large mirror and decorative plants.

Presidential Suite, Multiple Beds, Balcony, Ocean View

  • Ocean view
  • 352 sq m
  • Sleeps 4
  • 2 King Beds
  • Free wired internet

View all photos for Family Suite, 2 Bedrooms, Ocean View

A hotel room with a bed, a TV on a wooden stand, and a balcony with chairs.

Family Suite, 2 Bedrooms, Ocean View

  • 86 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free wired internet

About the area

Haikou

At Sheraton Haikou Hotel, you'll be connected to the convention centre and 1.1 km (0.7 mi) from Holiday Beach. Highlights at this luxury hotel include in-room free WiFi, free high-speed Internet and balconies. .The buffet restaurant, Breeze, is open for breakfast, lunch and dinner. &More by sheraton is the hotel's own lobby lounge. Enjoy the outdoor swimming pool, gym, kids' club and kids' swimming pool. 16146 square feet (1500 square metres) of event facilities include 5 meeting rooms and a conference centre, and other business amenities include a business centre. Added amenities include free Wi-Fi in public areas, a coffee shop/cafe and laundry facilities. Buffet breakfast is available daily between 6 AM and 10:30 AM. There's also free self parking, along with the convenience of a free shopping centre shuttle. .With a stay at this 4.5-property class Xiuying hotel, you'll be 3.9 km (2.4 mi) from Hainan International Convention and Exhibition Center.

What's nearby

  • Holiday Beach - 13 min walk - 1.1 km
  • Hainan West Coast Golf Course - 4 min drive - 3.7 km
  • Hainan International Convention and Exhibition Center - 4 min drive - 4.0 km
  • Meishi Mayflower International Golf Club - 7 min drive - 5.8 km
  • Haikou Arcade Street - 15 min drive - 17.6 km

Getting around

  • Haikou (HAK-Meilan Intl.) - 45 min drive

Restaurants

  • â€ȘæŻæ—„ç»ŽC·éČœæŠšæžœæ± - ‬18 min drive
  • â€ȘC.STONE ćˆ›æ„æ˜ŸćŽšé€ć§ - ‬18 min drive
  • â€Ș矎攷ćČ›æž…èĄ„ć‡‰(äœłçŠŸè‹‘ćș—) - ‬12 min drive
  • â€Șæ˜Ÿć·Žć…‹ - ‬4 min drive
  • â€Șæč–ć—èœéŠ† - ‬8 min drive

About this property

Sheraton Haikou Hotel

Sheraton Haikou Hotel offers its guests hot springs, an outdoor pool, and a fitness centre. There are 3 restaurants on site, as well as a coffee shop/cafΘ and a nearby corner/local shop. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi and wired Internet.

Business amenities include a business centre and 5 meeting rooms. Event space at this hotel measures 16146 square feet (1500 square metres) and includes a conference centre. A children's pool, a terrace, and multilingual staff are also featured at the luxury Sheraton Haikou Hotel. A train station pick-up service and a train station drop-off service are available for a fee. Self parking is free.

Smoking is allowed in designated areas at this 4.5-star Haikou hotel.

  • 1 building
  • 341 guestrooms or units
  • 5 levels
  • 3 dining venues
  • 16146 sq ft of conference space
  • 1500 sq. m of conference space
  • Built in 2005
  • Kid's club (surcharge)
  • Conference centre
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Pool or billiards table
  • Corner/local shop
  • Terrace
  • Garden
  • Gift shop
  • Newspapers in lobby (free)
  • ATM
  • On-site shopping
  • Bellhop
  • Lift
  • Smoking in designated areas
  • Bar or lounge
  • Coffee shop
Sheraton Haikou Hotel offers 341 accommodations, which are accessible via exterior corridors and feature minibars (stocked with some free items) and laptop-compatible safes. Rooms open to balconies. This accommodation offers separate dining areas. Beds feature down duvets and premium bedding. A pillow menu is available. 42-inch LCD televisions come with satellite channels. Bathrooms include a combined bath/shower unit with a rainfall showerhead, bathrobes, slippers and complimentary toiletries.

This Haikou hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks, complimentary newspapers and telephones. Additionally, rooms include complimentary bottles of water and a hairdryer. In-room massages, hypo-allergenic bedding and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

There are 6 hot springs open between 8:00 AM and 10:00 PM.

Similar properties

Reception
Hilton Haikou
Longhua
  • Pool
  • Spa
  • Parking included
  • Restaurant
4.2 out of 5, Very good, 132 reviews
The price is AU$109
includes taxes & fees
23 Sept - 24 Sept
Hilton Haikou

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • 24-hour train station pick-up and drop-off shuttle (surcharge)
  • Train station shuttle at scheduled times, on request
  • Free shopping centre shuttle
  • Free self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6 AM to 10:30 AM for a fee: CNY 182 per person
  • 3 restaurants
  • A bar/lounge
  • A coffee shop/cafe

Restaurants on site

  • &More by sheraton
  • Breeze
  • Jade

Things to do

  • 6 hot springs
  • Basketball
  • Bicycle rentals
  • Billiards/pool table
  • Children's club
  • Children's pool
  • Gym
  • Outdoor pool
  • Piano
  • Playground
  • Shopping centre

Family friendly

  • Children's club (surcharge)
  • Children's pool
  • Grocery/convenience store
  • In-room cot
  • Laundry facilities
  • Outdoor pool
  • Playground
  • Rollaway/extra bed (surcharge)
  • Separate in-room dining area
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Grocery/convenience store
  • Guidebooks
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 5 meeting rooms
  • Business centre
  • Conference centre (16,146 square foot of space)

Outdoors

  • Direct access to the beach
  • Garden
  • In a national park
  • On the bay
  • On the boardwalk/promenade
  • Terrace

Spa

  • 6 hot springs
  • Hot springs open from 8:00 AM - 10:00 PM
  • Hot springs water temperature - 40 ÂșC
  • In-room massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Grab bar in bathtub
  • Grab bar in shower
  • Grab bar near toilet
  • Hand-held showerhead
  • Handrails in hallways
  • Handrails in stairways
  • Height-adjustable showerhead
  • In-room roll-in shower
  • Lever door handles
  • Lift
  • Low-height door lock
  • Low-height view port in door
  • Portable bathtub seat
  • Transfer shower
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-width doorways

More

  • 1 building
  • 5 floors
  • Ballroom
  • Banquet hall
  • Built in 2005
  • Designated smoking areas
  • Rooftop garden
  • Some LED lighting used
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Free cot
  • Hypo-allergenic bedding
  • Pillow menu
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Children's slippers
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Entertainment

  • 42-inch LCD TV with satellite channels

Food and drink

  • 24-hour room service
  • Electric kettle
  • Free bottled water
  • Free minibar (limited items)
  • Separate dining area

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free daily newspapers
  • Iron/ironing board
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3 PM; check-in end time: noon
Late check-in subject to availability
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

This property offers transfers from the train station (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Sheraton Haikou Hotel

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for CNY 230.0 per night.
  • Free cots (infant beds)!

Payment types

American ExpressDiners ClubDiscoverJCB InternationalMastercardVisa

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Service fee: CNY 16.6 per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately CNY 182 per person
  • Rollaway bed fee: CNY 230.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a deadbolt lock
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Union Pay, debit cards and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system and a deadbolt lock in all accommodation.

We should mention

  • Pool access available from 9:00 AM to 9:00 PM
  • Hot springs access available from 8:00 AM to 10:00 PM.
  • Children aged 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property class

Property class, provided by our rating system, is based on property type, amenities and services.

Property is also known as

Haikou Resort
Haikou Sheraton
Haikou Sheraton Resort
Sheraton Haikou
Sheraton Haikou Resort
Sheraton Resort Haikou
Sheraton Haikou Hotel Haikou
Sheraton Haikou Resort Hainan, China
Sheraton Haikou Hotel Hainan China
Sheraton Haikou Hotel Hotel
Sheraton Haikou Hotel Haikou
Sheraton Haikou Hotel Hotel Haikou

Frequently asked questions

Is parking available at Sheraton Haikou Hotel?

Yep, Sheraton Haikou Hotel has a free self car park.

How much does it cost to stay at Sheraton Haikou Hotel?

As of 22 Sept 2026, prices found for a 1-night stay for 2 adults at Sheraton Haikou Hotel on 23 Sept 2026 start from AU$132, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Are there any beaches close to Sheraton Haikou Hotel?

Yep, Sheraton Haikou Hotel is a short 14-minute walk from Holiday Beach. Fun beach activities include waterskiing, body boarding and sailing.

Does Sheraton Haikou Hotel have a pool?

Sheraton Haikou Hotel has an outdoor pool and a kids' pool. The pool is open 9:00 AM to 9:00 PM.

What makes Sheraton Haikou Hotel a romantic place to stay?

Ocean-view dining and a lounge bar, as well as rainfall showerheads and premium bedding in the guestrooms, help set the scene for a romantic weekend at Sheraton Haikou Hotel.

Is Sheraton Haikou Hotel family-friendly?

You bet! With amenities such as a children's club and a children's pool, as well as children's slippers and free infant beds in the guestrooms, it's no surprise that Sheraton Haikou Hotel is a hit with families.

Does Sheraton Haikou Hotel serve breakfast?

Yep, buffet brekkie is offered daily from 6 AM to 10:30 AM.

Is there a free airport shuttle available at Sheraton Haikou Hotel?

No, Sheraton Haikou Hotel does not offer an airport shuttle service.

Is there a bar or restaurant at Sheraton Haikou Hotel?

Yep, they've got a lounge bar and 3 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Sheraton Haikou Hotel?

Check-in begins at 3 PM. Check-out time is noon.

Are pets allowed at Sheraton Haikou Hotel?

No, pets and service animals are not allowed.

Sheraton Haikou Hotel Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 15 out of 39 reviews
Rating 8 - Good. 14 out of 39 reviews
Rating 6 - Okay. 5 out of 39 reviews
Rating 4 - Poor. 2 out of 39 reviews
Rating 2 - Terrible. 3 out of 39 reviews

8.4/10

Cleanliness

8.2/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Kan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Completely resort atmosphere!!
Stayed 4 nights in Jan 2025
Verified review

8/10 Good

christian

Liked: Cleanliness, property conditions & facilities, room comfort
Limite pour avoir des informations.
Stayed 3 nights in Oct 2021
Verified review

10/10 Excellent

Halima

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Sheraton Haikou

Huge hotel, great service. Right on the beach but you have to walk a bit to get to the Sandy beach part as rocks right in front of hotel. Nice spa. Bikes available for hire
Stayed 4 nights in Sep 2021
Verified review

8/10 Good

HaoHsin

Liked: Cleanliness, staff & service, room comfort
æˆżé—Žéš”éŸłèŸƒć·źă€‚
Stayed 1 night in Jan 2020
Verified review

8/10 Good

Michael

Liked: Cleanliness, staff & service, room comfort

Stayed here for business

The hotel is probably aiming mostly for the beachfront resort vibe. My room was huge, airy, with a great balcony, and a comfortable bed. The pool and hot tubs were nice, when they were open, but didn't care much for the restaurant quality for dinner (the Chinese place, every other similar meal in Hainan that I had was far better). Breakfast was a huge multi-cultural spread, but ran out of plates and working espresso machines on the weekend. After 10pm the pool has signs that say "closed, swim at your own risk" but they mean the first part (closed) and not that you can swim (yelled at). So, I liked it, there are some criticisms above, but it's a nice place and the weekday pricing was quite good.
Stayed 3 nights in Nov 2019
Verified review

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
ćŽ»çœ‹èŠ±èŠ±æŒ”ć”±æœƒéžäș†é€™ćź¶ïŒŒćŸˆæŒ‚äșźçš„é…’ćș—
Stayed 3 nights in Nov 2019
Verified review

6/10 Okay

Verified traveller

Disliked: Staff & service

little bit disappointed for the chain of Sheraton

well is a nice around hotel but facilities are kind of little outdated and most the food in the hotel is overprice. staff are very kind but somewhat they are working very slow.
Stayed 3 nights in Nov 2019
Verified review

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Definitely an older resort but seems like they’re in the process of renovating it slowly. Regardless it is located right by the water and has a nice infinity pool surrounded with lush greens that makes it a comfortable get away. The breakfast was also great and had many options.
View from the terrace.
Stayed 3 nights in Sep 2019
Verified review

8/10 Good

Adem

Liked: Cleanliness, staff & service, room comfort
sauberes Hotel, guter Service, haben ein update bekommen, western FrĂŒhstĂŒck nicht so reichhaltig - eine kĂ€sesorte und keine Wurst.
Stayed 2 nights in Apr 2019
Verified review

10/10 Excellent

Ng

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

æłłæ± ć€Ș捧äș†

ćŸˆèˆ’é©çš„é…’ćș—ïŒŒćŸˆć„ȘçŸŽçš„ç’°ćąƒïŒŒæłłæ± ć€Ș捧äș†ïŒé™„èż‘æœ‰é ć€§èłŒç‰©äž­ćżƒïŒŒć€§ćž‹è¶…ćž‚ïŒŒéŁŸćș—æ‡‰æœ‰ç›Ąæœ‰ïŒŒćŸˆç†æƒłïŒ
Stayed 1 night in Dec 2018
Verified review

2/10 Terrible

Steve

Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service
Spacious building, beautiful hallway, nice beach, beautiful street!
Stayed 2 nights in Nov 2018
Verified review

4/10 Poor

Verified traveller

Liked: Cleanliness, property conditions & facilities

Zur Zeit Renovierungsarbeiten, unerttÀglich laut

Laut und stinkend, wenig Essensangebot da kaum belegt, können wir Geld zurĂŒckfordern, hab Ihnen sofort berichtet, aber bisher keine Antwort
Verified review

8/10 Good

Umar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
delightful stay
Verified review

6/10 Okay

KELLY

Liked: Cleanliness, staff & service, room comfort

NICE HOTEL CLOSE TO BEACH

I HAD BOOKED THREE ROOMS FOR ME AND MY FAMILY. HOWEVER, THEY WOULDN'T BE ABLE TO ARRANGE ROOMS TOGETHER. THIS HOTEL HAS EAST WING AND WEST WING AND THE WINGS ARE NOT CONNECTED ON SOME FLOORS. THIS IS A BIT TROUBLESOME SINCE WE HAVE KIDS. THE CHINESE RESTAURANT WAS VERY SLOW SERVING FOOD. THE BEACH WAS NOT SETUP AS THE PICTURE SHOWN. NO BEACH UMBRELLA AND CHAIR AND LIFE GUARD....
Verified review

2/10 Terrible

giant

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

The room condition is really bad!

No air-cond and central maintenance is really bad with smelly air, like urine with amonia smell.^This is the worse one among all my SHERATON stay. No need to consider!
Verified review

8/10 Good

Mac

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice place to kick back and relax

I came here with my partner to spend some time alone. And I think the hotel was perfect for the purpose. The room was reasonably priced, while it was comfortable and clean. The environment was peaceful and quiet to allow for plenty of time to reflect and relax. The facilities weren't wide in variety but sufficient. The hotel tried their best to provide good customer service. The English level on the whole was a bit weak, but those key points of contact were very helpful and courteous. The funny thing I found was that communication by Cantonese was a lot more smoother than with English. The speed at which the food is served in the restaurant can be a bit slow, so it is not really a place for a rush or quick bite. I think the in restaurant speed was almost the same as the room service timing. The location is far from the city and the airport, so be prepared to arrange a private driver or spend a little bit on taxis. That is why the location is good for rest and relaxation.
Verified review

8/10 Good

Kazu

Liked: Cleanliness, property conditions & facilities, room comfort

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Verified review

8/10 Good

TechCrystal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

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æČ’æœ‰Wi-Fi有線䞊ç¶Č速ćșŠć€Șæ…ąïŒŒäž”æ”¶èČ»é«˜æ˜‚ă€‚ćșŠäžć€Șć€§ïŒŒćŽŸæœŹçš„æ”·æ™Żæˆżçš„æ”·æ™ŻćźŒć…šèą«æščæž—éźäœäș†ïŒŒćŻŠćœšæ˜Żäžć€Șæ»żæ„ă€‚äœ†æ˜Żæ—©é€ćŸˆè±ç››ïŒŒæ™Żè‰ČćŸˆæŒ‚äșźă€‚
Verified review

10/10 Excellent

giovanni dondi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Molto bene
Verified review

4/10 Poor

Jacques

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities

Not so great

Hotel is kind of run down but perhaps that is to be expected in China with so much humidity. Jade restaurant was awful. Breeze buffet was okay. Breakfast buffet are best. Pool okay, beach is pretty sad. Staff is okay. Not much English spoken. The room was very nice and comfortable and well taken care of.
Verified review

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Sehr zufrieden .....

Das Abholen hat nicht geklappt, aber dafuer complimentary Airport Transfer beiAbreise und Upgrade des Zimmers. Im Grossen und Ganzen sehr zufrieden. Sehr schoener Pool !
Verified review

6/10 Okay

pooh

Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities

poor service!

The hotel itself is good but the staff quality is poor!!!!!!!!! nothing seemed to be going right with my stay in the hotel. Poor service at the lobby cafe when we had our high tea. No one seems to be able to speak English. It is hot inside the restaurants! Internet access is not free even it is not wifi service! There is nothing in the hotel neighbourhood.........oh well.....not a pleasant stay! The best thing is the pool. When charging such a high price for a nite's stay, it is not worth the money!
Verified review

10/10 Excellent

Sharell

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A Must Stay on Haikou, Hainan, China

Beautiful Hotel. We wished we had been able to stay more than one night. The rooms are lovely, with a deep jetted tub and separate spacious shower. The beds in China are known to be rock hard; these were better and we got a comfortable night's sleep. The grounds are tropically beautiful. Many pools and hot tubs for guests to enjoy. We enjoyed the evening entertainment while having a drink in their lounge/lobby. Kudos to one of the young gentleman employees named Edison. He answered many questions for us and even handled getting us tickets for the train to Sanya. We would definitely recommend this hotel for beauty and service. And through Hotels.com, the price was outrageously affordable!
Verified review

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

First class hotel

Hainan has been labeled China's Hawaii, and on a recent business trip to Guangzhou, I decided to spend the weekend in Haikou (about a 1 hr flight from Guangzhou). While Hainan and Haikou does not come close to Hawaii either in beauty or amenities, the Sheraton Haikou Resort, located on Holiday Beach, a 3 mile long beach to the west of Haikou, is a world-class resort. The grounds are beautifully landscaped. with easy access to the beach. The rooms are nicely decorated and have many touches one would expect to find in a luxury boutique hotel (e.g. free standing "designer" bathtub). Good restaurants, and one of the best breakfasts I've had while in China. The spa has a mineral hot spring that's fed from a source 700 meters below the ground.
Verified review

10/10 Excellent

RL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hainan's Little Known Secret

Sheraton resort Haikou is a surprisingly comfortable, well kept, 5 star accommodation. It's people are friendly, attentive, and make sure your stay is a pleasant one. English is spoken by much of the staff which makes it nice if your Chinese is limited. It has an excellent pool area, beach and more. We will definitely make a return trip.