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Mercure Hai Phong

5.0 star property
Luxury hotel connected to the convention centre in Hai Phong with a full-service spa

Photo gallery for Mercure Hai Phong

Outdoor pool, pool umbrellas, pool loungers
Standard Apartment, 2 Bedrooms
Sports facility
Front of property
Down duvets, minibar, in-room safe, desk

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Bar
  • Pool
  • Spa
  • Breakfast available
  • Parking included
  • Air conditioning
The current price is AU$90
includes taxes & fees
13 July - 14 July

Explore the area

Map
12 Lach Tray Street, Lach Tray, Hai Phong, 180000
  • Lach Tray Stadium
    ‪2 min walk‬
  • Hai Phong Opera House
    ‪12 min walk‬
  • Aeon mall lê chân hải phòng
    ‪3 min drive‬
  • Haiphong (HPH-Cat Bi)
    ‪8 min drive‬

Room options

View all photos for Deluxe Apartment, 3 Bedrooms

Down duvets, minibar, in-room safe, desk

Deluxe Apartment, 3 Bedrooms

Highlights

Soundproofed
Air conditioning
Free cots/infant beds
LCD TV
Down duvet
Day bed
Eco-friendly toiletries
Hairdryer
  • City view
  • Sleeps 6
  • 3 Double Beds

View all photos for Privilege, Room, 2 Single Beds, Club lounge access

View from room

Privilege, Room, 2 Single Beds, Club lounge access

Highlights

Soundproofed
Air conditioning
Club Lounge
Free cots/infant beds
LCD TV
Down duvet
Day bed
Private bathroom
  • 26 sq m
  • City view
  • Sleeps 3
  • 2 Single Beds

View all photos for Studio, 1 Double Bed

Down duvets, minibar, in-room safe, desk

Studio, 1 Double Bed

Highlights

Soundproofed
Air conditioning
Free cots/infant beds
Kitchenette
Full-sized fridge/freezer
LCD TV
Down duvet
Day bed
  • 26 sq m
  • City view
  • Sleeps 3
  • 1 Double Bed

View all photos for Studio, 2 Single Beds

Down duvets, minibar, in-room safe, desk

Studio, 2 Single Beds

Highlights

Soundproofed
Air conditioning
Free cots/infant beds
Kitchenette
Full-sized fridge/freezer
LCD TV
Down duvet
Day bed
  • 26 sq m
  • City view
  • Sleeps 3
  • 2 Single Beds

View all photos for Superior Room, 1 King Bed

Down duvets, minibar, in-room safe, desk

Superior Room, 1 King Bed

8.8 out of 10
Excellent
(3 reviews)

Highlights

Soundproofed
Air conditioning
Free cots/infant beds
LCD TV
Down duvet
Day bed
Eco-friendly toiletries
Hairdryer
  • 26 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Apartment, 1 Bedroom

Down duvets, minibar, in-room safe, desk

Apartment, 1 Bedroom

Highlights

Separate dining area
Soundproofed
Air conditioning
Free cots/infant beds
Kitchen
Full-sized fridge/freezer
LCD TV
Washing machine
  • 55 sq m
  • City view
  • Sleeps 4
  • 1 Double Bed

View all photos for Deluxe Apartment, 2 Bedrooms

View from room

Deluxe Apartment, 2 Bedrooms

Highlights

Separate dining area
Soundproofed
Air conditioning
Free cots/infant beds
Kitchen
Full-sized fridge/freezer
LCD TV
Day bed
  • 70 sq m
  • City view
  • Sleeps 6
  • 2 Double Beds

View all photos for Standard Apartment, 2 Bedrooms

Rainfall showerhead, eco-friendly toiletries, hair dryer, slippers

Standard Apartment, 2 Bedrooms

Highlights

Soundproofed
Air conditioning
Free cots/infant beds
LCD TV
Down duvet
Day bed
Eco-friendly toiletries
Hairdryer
  • City view
  • Sleeps 6
  • 2 Double Beds

View all photos for Deluxe Suite, 1 King Bed, Club lounge access

Deluxe Suite, 1 King Bed, Club lounge access

Deluxe Suite, 1 King Bed, Club lounge access

Highlights

Soundproofed
Air conditioning
Executive Lounge
Free cots/infant beds
LCD TV
Day bed
Separate bedroom
Down duvet
  • 55 sq m
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Privilege, Room, 1 King Bed, Club lounge access

Down duvets, minibar, in-room safe, desk

Privilege, Room, 1 King Bed, Club lounge access

10.0 out of 10
Exceptional
(1 review)

Highlights

Soundproofed
Air conditioning
Executive Lounge
Free cots/infant beds
LCD TV
Down duvet
Day bed
Private bathroom
  • 26 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Room, 2 Single Beds

View from room

Superior Room, 2 Single Beds

Highlights

Soundproofed
Air conditioning
Free cots/infant beds
LCD TV
Down duvet
Day bed
Eco-friendly toiletries
Hairdryer
  • 26 sq m
  • City view
  • Sleeps 3
  • 2 Single Beds

View all photos for Presidential Suite

Presidential Suite

Presidential Suite

Highlights

Soundproofed
Air conditioning
Free cots/infant beds
LCD TV
Down duvet
Day bed
Eco-friendly toiletries
Hairdryer
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Apartment, 3 Bedrooms

Down duvets, minibar, in-room safe, desk

Standard Apartment, 3 Bedrooms

Highlights

Soundproofed
Air conditioning
Free cots/infant beds
LCD TV
Down duvet
Day bed
Eco-friendly toiletries
Hairdryer
  • City view
  • Sleeps 6
  • 3 Queen Beds

About the area

Hai Phong

Mercure Hai Phong places you in the heart of Hai Phong, connected to the convention centre and 2.7 km (1.7 mi) from Aeon mall lê chân hải phòng. Highlights at this luxury hotel include a full-service spa, a restaurant and an outdoor swimming pool. .A day of pampering at Bloom Spa can include massages and body treatments along with access to the steam room. The restaurant, Flame Grill & Bar, serves Asian cuisine and is open for breakfast, lunch and dinner. Cuppa Gourmet Café is the hotel's own bar. Enjoy the free kids' club, gym, sauna and pool loungers. 3714 square feet (345 square metres) of event facilities include 6 meeting rooms and a conference centre, and other business amenities include a business centre. Other amenities include free Wi-Fi in public areas, a coffee shop/cafe and coffee/tea in a common area. Each morning buffet breakfast is served between 6:00 AM and 9:00 AM. There's also free valet parking, along with the convenience of an airport shuttle. .With a stay at this 5-property class Ngo Quyen hotel, you'll be 23.5 km (14.6 mi) from Do Son Beach and 51.6 km (32.1 mi) from Cat Ba National Park.

What's nearby

  • Lach Tray Stadium - 2 min walk - 0.2 km
  • Hai Phong Opera House - 12 min walk - 1.0 km
  • Hai Phong Museum - 17 min walk - 1.4 km
  • Du Hang Pagoda - 18 min walk - 1.6 km
  • Aeon mall lê chân hải phòng - 3 min drive - 2.6 km

Getting around

  • Hai Phong Train Station - 11 min walk
  • Haiphong (HPH-Cat Bi) - 17 min drive

Restaurants

  • ‪Quán Bà Cụ - Bánh Đa Cua Bể - ‬2 min walk
  • ‪Nhà máy bia Hải Phòng - ‬1 min walk
  • ‪Quán Bánh Bèo - ‬8 min walk
  • ‪Miến Tôm Hàng Kênh - ‬4 min walk
  • ‪Bà Cụ - ‬4 min walk

About this property

Mercure Hai Phong

Luxury hotel connected to the convention centre in Hai Phong with a full-service spa
Mercure Hai Phong offers its guests a full-service spa, an outdoor pool, and a sauna. Along with a restaurant, there's a coffee shop/cafe on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. A computer station is on site and WiFi is free in public spaces.

A business centre and 6 meeting rooms are available. Event space at this hotel measures 3714 square feet (345 square metres) and includes a conference centre. A fitness centre, spa services, and a complimentary children's club are also featured at the luxury Mercure Hai Phong. An airport shuttle (available 24 hours) is available for a fee. Free self parking and valet parking are available.

Smoking is allowed in designated areas at this 5-star Hai Phong hotel.

  • 233 guestrooms or units
  • 28 levels
  • Conference rooms
  • 3714 sq ft of conference space
  • 345 sq. m of conference space
  • Built in 2012
  • Kid's club (free)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Charging station for electric cars
  • Conference centre
  • Business facilities
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front desk safe
  • Concierge
  • Wedding services available
  • Corner/local shop
  • Gift shop
  • On-site shopping
  • Lift
  • Smoking in designated areas
  • Water dispenser
  • Bar or lounge
  • Bar by the pool
  • Dining venue
Mercure Hai Phong offers 233 air-conditioned accommodations with minibars and a safe. Beds feature down duvets. LCD televisions are featured in guestrooms. Bathrooms include baths or showers with a rainfall showerhead, slippers, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

Guests can indulge in a pampering treatment at the hotel's full-service spa, Bloom Spa. Services include massages and body treatments. The spa is equipped with a steam room. The spa is open daily.

Languages

English, Korean, Vietnamese

Similar properties

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  • Parking included
  • Air conditioning
  • Business services
4.8 out of 5, Exceptional, 28 reviews
The price is AU$154
includes taxes & fees
11 July - 12 July
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Height restrictions apply for on-site parking
  • 24-hour return airport shuttle at scheduled times and on request for a surcharge
  • Free self parking on site
  • Free valet parking on site

Food and drink

  • Daily buffet breakfast available 6:00 AM to 9:00 AM for a fee: VND 270,000 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • Coffee and tea in common areas
  • Couples/private dining

Restaurants on site

  • Cuppa Gourmet Café
  • Flame Grill & Bar

Things to do

  • Free children's club
  • Full-service spa
  • Gym
  • Outdoor pool
  • Sauna
  • Shopping

Family friendly

  • Children's games
  • Children's toys
  • Free children's club
  • Free cot
  • Grocery/convenience store
  • Highchair
  • Laundry facilities
  • Outdoor pool
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Proposal/romance packages
  • Wedding services

Business services

  • 6 meeting rooms
  • Business centre
  • Computer station
  • Conference centre (3,714 square foot of space)

Outdoors

  • Pool loungers
  • Pool umbrellas

Full-service spa

  • Body treatments
  • Massage
  • Spa open daily
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Doorbell and phone notification
  • Lift (91 centimetre wide door)
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path to lift

More

  • 28 floors
  • Annual offsets purchased for at least 10% of carbon footprint
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Ballroom
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 2012
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas (fines apply)
  • Double-glazed windows
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reception hall
  • Reusable cups
  • Reusable tableware
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Day bed
  • Down comforter
  • Free cot

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Slippers
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 49-inch LCD TV

Food and drink

  • 24-hour room service
  • Champagne service
  • Free bottled water
  • Minibar

More

  • Air conditioning
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Soundproofed rooms
  • Water-efficient showers
  • Window screens

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: midnight
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 2:00 PM please contact the property in advance using the information on the booking confirmation

Renovations and closures

The following facilities will be closed during the winter:
  • Swimming pool

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Mercure Hai Phong

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 11 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately VND 270000 per person
  • Airport shuttle fee: VND 356400 per vehicle (one-way, maximum occupancy 3)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, debit cards and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation. This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels) guidelines.

We should mention

  • Reservations are needed for spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • One child aged 11 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Mercure Hai Phong Hotel
Mercure Hai Phong Hotel
Mercure Hai Phong Hai Phong
Mercure Hai Phong Hotel Hai Phong

Frequently asked questions

What is the cancellation policy at Mercure Hai Phong?

Mercure Hai Phong offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Mercure Hai Phong?

As of 4 July 2025, prices found for a 1-night stay for 2 adults at Mercure Hai Phong on 13 July 2025 start from AU$89.74, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Mercure Hai Phong?

Yep, Mercure Hai Phong has a free self car park and free valet parking.

Are there any beaches close to Mercure Hai Phong?

The closest beach to Mercure Hai Phong is Do Son Beach (21.6 km).

Is there a spa on site at Mercure Hai Phong?

Yep, Bloom Spa is available for guests. You'll enjoy services like body treatments.

Does Mercure Hai Phong have a pool?

Mercure Hai Phong has an outdoor pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a coldie from the bar.

What makes Mercure Hai Phong a romantic place to stay?

Couples dining and a champagne service, as well as rainfall showerheads in the guestrooms, all help set the scene for a romantic weekend at Mercure Hai Phong.

Is Mercure Hai Phong family-friendly?

You bet! With amenities such as a free children's club and a corner/local shop, as well as highchairs and free infant beds in the guestrooms, it's no surprise that Mercure Hai Phong is a hit with families.

Does Mercure Hai Phong serve breakfast?

Sure does, buffet brekkie is served daily from 6:00 AM to 9:00 AM.

Is there a free airport shuttle available at Mercure Hai Phong?

No, but there's an airport shuttle that runs 24 hours a day on request for a fee.

Is there a bar or restaurant at Mercure Hai Phong?

Yep, they've got a lounge bar and an onsite restaurant.

What time are check-in & check-out at Mercure Hai Phong?

Check-in begins at 2:00 PM. Check-out time is noon.

Are pets allowed at Mercure Hai Phong?

No, pets and service animals are not allowed.

Mercure Hai Phong Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 79 out of 111 reviews
Rating 8 - Good. 24 out of 111 reviews
Rating 6 - Okay. 6 out of 111 reviews
Rating 4 - Poor. 0 out of 111 reviews
Rating 2 - Terrible. 2 out of 111 reviews

9.2/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

Masoud

Travelled with partner
Liked: Staff & service
Four star hotel that was clean enough but very much was a three-star hotel in terms of quality cleanliness and access
Stayed 3 nights in Mar 2025

10/10 Excellent

Leha

Liked: Amenities
people nicely very clean ,my room very beautiful ,the room agonizing are very comfortable ,and clearly i love it, coming back I'll stay again, thanks!
Stayed 5 nights in Mar 2025

10/10 Excellent

Srecko

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
friendly staff
Stayed 4 nights in Nov 2024

10/10 Excellent

KOK LEONG

Liked: Property conditions & facilities
Stayed 2 nights in Nov 2024

10/10 Excellent

Vincent

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 8 nights in Sep 2024

10/10 Excellent

Ben

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2024

10/10 Excellent

Lamont

Liked: Cleanliness, staff & service
Stayed 1 night in Sep 2024

10/10 Excellent

Joanna Michele

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was very modern, extremely clean and staff were always very attentive, polite and friendly. It’s in a good location in the town for food, drinks and shops and there was underground parking. The rooftop pool is a fantastic area with amazing views as it’s on the 28th floor. It’s lit up at night and it looks so lovely. We had a free birthday cake for my partner that we weren’t expecting and the price of staying there was very very reasonable as it was a package with the flights. The air con worked well thankfully and we thoroughly enjoyed our stay there. I would highly recommend others to stay there. Thank you everyone who works there.
Stayed 10 nights in Aug 2024

10/10 Excellent

Cuong

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and modern.
Stayed 1 night in Jul 2024

10/10 Excellent

SON

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a wonderful stay here. It's an upper class hotel that's managed by a foreigner, so it shows in the quality of the customer service and overall quality of the hotel. The breakfast selections were plentiful and delicious. We highly recommend this hotel.
Stayed 7 nights in Jul 2024

10/10 Excellent

vu

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great rooms
Stayed 3 nights in May 2024

10/10 Excellent

Tracy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location in Hai Phong. Staff was very helpful and friendly.
Stayed 4 nights in Apr 2024

8/10 Good

Tracy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Second time at this property. First was pre COVID. Nice clean hotel, friendly staff. I like to walk and explore so this was a good choice. Comfortable beds Water pressure for showers 4/5 Overall I’d stay here again :)
Stayed 1 night in Dec 2023

8/10 Good

Jiantao

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and fantastic hotel
Stayed 2 nights in Sep 2023

6/10 Okay

Greg

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort

Nice but too hot. Avoid in the summer.

Nice hotel, great service and clean room, but ac would not cool room below 24 degrees. Uncomfortable due to heat/humidity when trying to sleep. Highlighted issues to the front of house team, but from evaluating their reply, I suspect it is a common complaint.
Stayed 1 night in Aug 2023

10/10 Excellent

Long

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great service overall
Stayed 4 nights in Jul 2023

10/10 Excellent

Anh

Stayed 4 nights in Jul 2023

10/10 Excellent

Craig

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2023

8/10 Good

Richard

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good

Used as stopover between Halong Bay and flight to Can Tho. Good standard of hotel
Stayed 1 night in Apr 2023

6/10 Okay

pham

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 3 nights in Mar 2023

10/10 Excellent

Teck Meng Wilson, Singapore

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place to stay in
Stayed 4 nights in Feb 2023

10/10 Excellent

Dave

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location. Helpful staff. Good value.
Stayed 1 night in Feb 2023

8/10 Good

Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very functional hotel. It was near to where we needed to be in Hai Phong
Stayed 2 nights in Jan 2023

10/10 Excellent

Jenifer

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great customer service and beautiful hotel

10/10 Excellent

David

Stayed 8 nights in Jun 2022