4/10 Poor
Ellie
11 June 2025
Booked a comfort room and when we arrived at the hotel they let us know it was on the 5th floor when the elevators only go to the 4th floor. You need to take a narrow spiral staircase to access the room which is essentially the attic of the building with very low ceilings and no central air. I asked for a different room as I was traveling with my elderly mother who is over 70 years old and they could not accommodate. When I asked if a lower category opens up even in the middle of our 5 night stay the front desk man said he could let me know and started to reach for pen and paper but then changed his mind. He didn’t make any note so I believe he was just saying that but didn’t mean it. They did send someone to bring our luggage up the stairs for us. Then when we were checking out we called down to ask for help to bring our luggage down the stairs but was told no one was available as all staff are working in the breakfast buffet. It would be better if they let people know to call the night before or have luggage be sent down the night before.
Even without the stairs/luggage issue, we will not be staying at the hotel again. There is no central air and funky smell throughout the hotel probably from cooking in the kitchen as there is poor ventilation throughout the dates building. Breakfast buffet is just okay as they only have 2 hot items (eggs and bacon) but they do not even provide any condiments (ketchup, salt/pepper, hot sauce) that you would normally see.
Ellie
Stayed 5 nights in Jun 2025