2/10 Terrible
matthew
Business traveller
16 Mar 2025
I arrived one hour and thirty minutes before the stated time i would be able to check in, and i entered thenoffice hreeted the clerk and asked if there would be a chance i coupd get checked in early. I was quickly met with the respincw that there would be a $25 dollar fee for an early check in. I understand policy but couldnt justify paying nearly a third the total price of the room for the night so that i could be in thenroom an hour earlier. The day was cold and wet since a storm had developed. I did not feel like standing outside in the cold winter rain and asked if it would be ok for me to sit in the lobby and wait out my hour until i could get checked in. Upon asking yhe clerk if i could find a seat in the lobbynto stay warm i was quickly met with the response "i dont think rhe manager would like that." As the disbelief of what she just said sank in. I looked around the easily 20 foot by 30 foot lobby to realize there were no seating arrangements even in the lobby. Lots of spots that could easily accommodate a chair or love seat, yet all i see are empty floors and clear walls. As i as i turned buttenening my jacked preparing to embrace the cold, I thought to myself how uninviting the lobby and staff came across to me. I just could not understand how odd and uncaring could this place be to have no seatsin the lobby for people to relax and then tell me I was not invited to stay in the lobby while I was trying to escape the inclement weather. It only got worse
matthew
Stayed 1 night in Mar 2025