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The New County Hotel

3.0 star property
Hotel in Gloucester with a 24-hour front desk

Photo gallery for The New County Hotel

Triple Room
40-inch flat-screen TV with digital channels, TV
One Bedroom Apartment | Living area
Exterior
40-inch flat-screen TV with digital channels, TV

Reviews

7.6 out of 10
Good

Popular amenities

  • 24/7 front desk
  • Kitchen
  • Housekeeping
  • Free WiFi
The current price is AU$70
includes taxes & fees
16 Nov - 17 Nov

Explore the area

View map
44 Southgate Street, Gloucester, England, GL1 2DR
  • Place, Gloucester Docks
    ‪4 min walk‬
  • Place, Gloucester Cathedral
    ‪5 min walk‬
  • Place, Gloucester Quays
    ‪7 min walk‬

Room options

View all photos for Single Room, 1 Single Bed, Non Smoking

2 bedrooms, desk, laptop workspace, free WiFi

Single Room, 1 Single Bed, Non Smoking

8.4 out of 10
Very good
(6 reviews)

Highlights

Separate sitting area
Heating
Kitchen
Dishwasher
Flat-screen TV
Renovated in 2024
2 bedrooms
Private bathroom
  • 16 sq m
  • Sleeps 1
  • 1 Twin Bed

View all photos for Double Room, 1 Double Bed, Non Smoking

2 bedrooms, desk, laptop workspace, free WiFi

Double Room, 1 Double Bed, Non Smoking

Highlights

Separate sitting area
Heating
Kitchen
Dishwasher
Flat-screen TV
Renovated in 2024
2 bedrooms
Private bathroom
  • 20 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Twin Room, 2 Single Beds, Non Smoking

Twin Room, 2 Single Beds, Non Smoking

Twin Room, 2 Single Beds, Non Smoking

Highlights

Separate sitting area
Heating
Kitchen
Dishwasher
Flat-screen TV
Renovated in 2024
2 bedrooms
Private bathroom
  • 20 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Family Room, Multiple Beds, Non Smoking

2 bedrooms, desk, laptop workspace, free WiFi

Family Room, Multiple Beds, Non Smoking

Highlights

Separate sitting area
Heating
Kitchen
Dishwasher
Flat-screen TV
Renovated in 2024
2 bedrooms
Private bathroom
  • 22 sq m
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed

View all photos for Double or Twin Room, Non Smoking

2 bedrooms, desk, laptop workspace, free WiFi

Double or Twin Room, Non Smoking

7.4 out of 10
Good
(15 reviews)

Highlights

Separate sitting area
Heating
Kitchen
Dishwasher
Flat-screen TV
Renovated in 2024
2 bedrooms
Private bathroom
  • 20 sq m
  • Sleeps 2
  • 1 Double Bed OR 2 Twin Beds

View all photos for Triple Room

Triple Room

Triple Room

Highlights

Separate sitting area
Heating
Kitchen
Dishwasher
Flat-screen TV
Renovated in 2024
2 bedrooms
Private bathroom
  • 23 sq m
  • Bay view
  • Sleeps 3
  • 3 Twin Beds

View all photos for One Bedroom Apartment

2 bedrooms, desk, laptop workspace, free WiFi

One Bedroom Apartment

9.0 out of 10
Wonderful
(2 reviews)

Highlights

Separate sitting area
Heating
Kitchen
Dining table
Dishwasher
Flat-screen TV
Renovated in 2024
2 bedrooms
  • 70 sq m
  • 1 bedroom
  • City view
  • Sleeps 2
  • 1 Double Bed

View all photos for Two Bedroom Apartment

2 bedrooms, desk, laptop workspace, free WiFi

Two Bedroom Apartment

10.0 out of 10
Exceptional
(1 review)

Highlights

Separate sitting area
Heating
Kitchen
Dining table
Dishwasher
Flat-screen TV
Renovated in 2024
2 bedrooms
  • 74 sq m
  • 2 bedrooms
  • City view
  • Sleeps 4
  • 2 Double Beds

About the area

Gloucester

The New County Hotel puts you in the heart of Gloucester, within steps of Gloucester Waterways Museum and Greyfriars. Highlights at this hotel include in-room kitchens and free WiFi. .This smoke-free hotel offers free WiFi in public areas, a 24-hour front desk and express check-out. Added amenities include luggage storage. .In proximity to this 3-property class Gloucester hotel you'll find Cheltenham Racecourse.

What's nearby

  • Gloucester Docks - 4 min walk - 0.4 km
  • Gloucester Cathedral - 5 min walk - 0.4 km
  • Gloucester Quays - 8 min walk - 0.7 km
  • Gloucestershire Royal Hospital - 15 min walk - 1.3 km
  • Kingsholm Stadium - 3 min drive - 1.7 km

Getting around

  • Gloucester Station - 10 min walk

Restaurants

  • ‪The Drunken Duck - ‬3 min walk
  • ‪McDonald's - ‬3 min walk
  • ‪Greggs - ‬1 min walk
  • ‪Café René - ‬1 min walk
  • ‪Costa Coffee - ‬1 min walk

About this property

The New County Hotel

Hotel in Gloucester with a 24-hour front desk
The New County Hotel offers its guests express check-out. WiFi is free in public spaces.

This 3-star Gloucester hotel is smoke free.

  • 58 guestrooms or units
  • 3 levels
  • Built in 1800
  • Front desk (24 hours)
  • Express check-out
  • Storage area for luggage
  • No smoking on site
The New County Hotel offers 58 accommodations, which are accessible via exterior corridors and feature coffee/tea makers and a hairdryer. This accommodation offers separate sitting areas. 40-inch flat-screen televisions come with digital channels. Accommodation at this 3-star hotel has kitchens with stovetops, kitchenware and utensils and dishwashers. Bathrooms include a shower.

This Gloucester hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs. Housekeeping is provided on a daily basis. Renovation of all guestrooms was completed in April 2024.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Offsite parking available (GBP 8 per day)

Family friendly

  • In-room kitchen

Conveniences

  • 24-hour front desk
  • Luggage storage

Guest services

  • Housekeeping (daily)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • High-pile carpet in room
  • No lift
  • Stair-free path to entrance
  • Thin carpet in public areas

More

  • 3 floors
  • Built in 1800
  • Renovated guestrooms - April 2024
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Hair dryer
  • Shower
  • Towels provided

Entertainment

  • 40-inch flat-screen TV with digital channels

Food and drink

  • Cleaning supplies
  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Dishwasher
  • Electric kettle
  • Freezer
  • Hob
  • Kitchen
  • Oven
  • Toaster

More

  • Access via exterior corridors
  • Desk
  • Desk chair
  • Heating
  • Laptop workspace
  • Separate sitting area

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in fee: GBP 20
Minimum check-in age - 18

Check-out

Check-out before 10:00 AM
Late check-out subject to availability
Late check-out fee: GBP 20
Express check-out available

Special check-in instructions

Guests will receive an email within 24 hours before arrival with check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival
For any questions, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Breakage deposit: GBP 250 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Nearby parking fee: GBP 8 per day (820 ft away)
  • Early check-in fee: GBP 20 (subject to availability)
  • Late check-out fee: GBP 20 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
On-site parties or group events are strictly prohibited
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express and debit cards. Cash is not accepted. This property reserves the right to pre-authorise the guest's credit card prior to arrival. On-site parties or group events are strictly prohibited.

We should mention

  • Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

New County Hotel Gloucester
New County Hotel
New County Gloucester
New County Hotel Gloucester
The New County Hotel Hotel
The New County Hotel Gloucester
The New County Hotel Hotel Gloucester

Frequently asked questions

What is the cancellation policy at The New County Hotel?

The New County Hotel offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at The New County Hotel?

As of 14 Nov 2025, prices found for a 1-night stay for 2 adults at The New County Hotel on 16 Nov 2025 start from AU$70.30, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is there a free airport shuttle available at The New County Hotel?

No, The New County Hotel does not offer an airport shuttle service.

What time are check-in & check-out at The New County Hotel?

Check-in begins at 2:00 PM. Check-out time is 10:00 AM.

Are pets allowed at The New County Hotel?

No, pets are not allowed.

Reviews

The New County Hotel Reviews

7.6

Good

8.2/10

Cleanliness

8.2/10

Staff & service

7.8/10

Amenities

7.4/10

Property conditions & facilities

7.6/10

Eco-friendliness
Rating 10 - Excellent. 172 out of 495 reviews
Rating 8 - Good. 165 out of 495 reviews
Rating 6 - Okay. 62 out of 495 reviews
Rating 4 - Poor. 45 out of 495 reviews
Rating 2 - Terrible. 51 out of 495 reviews

Reviews

8/10 Good

Ifeoluwapo

Liked: Cleanliness, staff & service
Stayed 2 nights in Aug 2025

4/10 Poor

Louise

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

Wouldn’t stay again

I needed to contact the hotel prior to arrival, this was impossible. No one would answer the phone despite trying several times. The room we were provided didn’t come with any of the amenities described upon booking. They did though provide us with a room with a fridge and microwave after complaining. This room was nice enough. The hotel itself is nice however all in all, it was a bad experience
Stayed 1 night in Jul 2025

10/10 Excellent

Jacob

Liked: Cleanliness, staff & service, property conditions & facilities
Great central spot. 24 hr check in. Room was spacious and had everything you need
Stayed 1 night in Aug 2025

10/10 Excellent

A

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Will visit again.

Very enjoyable stay at a good price for a central location in Gloucester City.
Stayed 2 nights in Aug 2025

8/10 Good

Simon

Liked: Cleanliness, room comfort

fair room for price

good size room, Fan which was welcomed, bed ok and room tidy. needs a hook for towel as knowhere to place it when in shower, few cracked tiles.
Stayed 1 night in Jul 2025

10/10 Excellent

Kelly

Stayed 2 nights in Jul 2025

10/10 Excellent

d

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely stay at the hotel. Staff were always very friendly and helpful.
Stayed 2 nights in Jul 2025

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic place to stay, ideally situated , nice rooms & friendly staff
Stayed 2 nights in Jul 2025

10/10 Excellent

Craig

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The apartment was really nice and spacious, ideal for a party of four. Modern furniture and design, good kitchen facilities and good for couples looking to stay sort or long term. Right in the middle of the town so it is a very good location, but can get quite loud at night. Had to have the windows open because it was a warm night so I could hear noises and sirens outside. Ideal for trips like Cheltenham or RIAT, would stay again.
Stayed 1 night in Jul 2025

6/10 Okay

Beverley

Liked: Cleanliness
Disliked: Staff & service, room comfort
Stayed 1 night in Jul 2025

2/10 Terrible

Poppy

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The staff were friendly and tried to help (couldn’t move rooms due to availability). The wifi only worked if you were standing right by the open window, climate control didn’t work at all, TV has fuzzy signal on all channels (staff seemed aware of this with no suggestions), fridge doesn’t stay on when you leave the room as they will only give one key and the shower drain was so blocked that you could only run the water in 90 second increments before it would overflow the basin.
Stayed 1 night in Jul 2025

4/10 Poor

Chris

Travelled with family
Disliked: Property conditions & facilities
The room key didn’t work first time around, the room was very warm, no air-con, window only opened slightly. Fan was provided, but a blade was damaged, so it was very noisy, asked for another, they said they would get back to me, never did. Room was clean and well presented. The drink cost is extortionate, we asked why and they laughed saying we’re a hotel, so we can charge hotel prices. £11 for a large glass of red wine. The bar was practically empty on a Saturday night.
Stayed 1 night in Jul 2025

2/10 Terrible

Michael

Business traveller
Liked: Amenities
I have to say we were really disappointed with our stay at the new County Hotel here in Gloucestershire. From the moment we arrived, there was a mix-up with our booking, which was eventually sorted out, but that was just the beginning of our frustrations. The room itself was quite disappointing—paint peeling and plaster patchy on the walls, which gave it a neglected feel. The internet didn’t work at all during our stay, adding to the frustration. It all felt a bit shambolic, especially considering the hotel has clearly put some effort into making the place look nice from the outside and in the booking process. On the plus side, the room did have a microwave and a fridge, which is uncommon in the UK and a small convenience. However, overall, the standard of the place was just not worth the £99 we paid. It’s a real letdown, and honestly, I wouldn’t recommend it unless you're prepared for a bit of a rough stay. So, I’d advise you to think long and hard before booking this hotel, especially if a comfortable, well-maintained room is important to you.
Stayed 1 night in Jul 2025

8/10 Good

Kerry-Anne

Liked: Cleanliness, staff & service, property conditions & facilities

2 night stay

Overall, the New County Hotel offers value for money if you are looking for a reasonably priced hotel in the city center. Unfortunately there was an issue with our booking (no fault whatsoever of the hotel,) which may have left us stranded, but the staff on the check in desk were super helpful in finding us an available room. Check in was simple, a reception desk as you walk into the venue, or alternatively, instructions to check in at the bar. Unfortunately due to the booking error, we did end up on the 3rd floor which is incredibly hot (again, no fault of the hotel, and this unusual British weather....) and it is worth noting, there is no elevator access. If you are staying in the rooms that are street facing, there is some noise from local pubs. Cleanliness was great. The rooms are cleaned to a good standard, and we had fresh towels replenished as needed. We would absolutely stay here again.
Stayed 2 nights in Jul 2025

6/10 Okay

Leanne

Disliked: Cleanliness, staff & service, property conditions & facilities
I would not recommend this property its dated,dungy,and extremely basic. Was really loud lots of drunk people out the front till all hours
Stayed 1 night in Jul 2025

8/10 Good

Marty

Liked: Cleanliness, staff & service, amenities
Staff were excellent, area was handy to train station and quays.
Stayed 3 nights in Jul 2025

8/10 Good

Anton

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good

Very good experience
Stayed 1 night in Jun 2025

6/10 Okay

douglas

Travelled with family
Liked: Cleanliness, staff & service

Hot stay

Top floor room No AC Almost melted Close to main street
Stayed 3 nights in Jun 2025

8/10 Good

Thomas

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
The room I stayed in was very clean and well-looked after. I would recommend this to friends who were thinking of visiting Gloucester for a short break.
Stayed 2 nights in Jun 2025

10/10 Excellent

George

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
No lift in the property.
Stayed 4 nights in Jun 2025

8/10 Good

R.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent location in the historic centre

This is a period hotel which has been completely refurbished, on the pedestrianised centre. There is a very peaceful courtyard at the rear, and rooms are better appointed than at Travelodge or Premier Inn. There is a council multi-storey car park at the rear, which charges £8 per day. My room had a proper fridge and a micro-wave. The courtyard could be much improved by having window boxes at ground floor windows, with geraniums. These cost little, are low maintenance, and would dramatically improve the appearance.
Stayed 1 night in Jun 2025

10/10 Excellent

Amr

Travelled with group
Liked: Cleanliness, property conditions & facilities
Clean Spacious rooms Quiet and nice courtyard
Stayed 3 nights in Jun 2025

10/10 Excellent

Amii

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I was a bit apprehensive after reading some of the reviews but I’m glad I booked anyway. The service was tip top from everyone I met. The place smelled of fresh paint. My room was very clean and bathroom shower looked new. I was in Room 15 and it overlooked a courtyard, so was very quiet. The bed was comfortable. I would stay here again.
Stayed 1 night in Jun 2025

8/10 Good

Julia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The reception was closed and no sign to say uou meed to check in at the bar but no issues after this point. Bar area is modern. Halls to bedrooms are outdated but bedroom very clean.
Stayed 1 night in May 2025