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Emerald Hotel

4.5 star property
Luxury hotel connected to the convention centre in Gisborne with free parking

Photo gallery for Emerald Hotel

View from property
Apartment, 2 Bedrooms | Living area
Executive Suite, River View
Exterior
Executive Suite, River View

Reviews

8.2 out of 10
Very good

Popular amenities

  • Pool
  • Housekeeping
  • Free WiFi
  • Air conditioning
  • Business services
The current price is AU$147
includes taxes & fees
4 May - 5 May

Explore the area

Map
13 Gladstone Road,Gisborne 4040, Gisborne, 4040
  • Gisborne Harbour
    ‪11 min walk‬
  • Eastwoodhill Arboretum
    ‪17 min walk‬
  • Gisborne Hospital
    ‪6 min drive‬
  • Gisborne (GIS)
    ‪7 min drive‬

Room options

View all photos for Junior Suite

Premium bedding, pillow-top beds, desk, blackout curtains

Junior Suite

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Pillow menu
Premium bedding
Pillow-top bed
Blackout curtains
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Suite, 1 King Bed

Premium bedding, pillow-top beds, desk, blackout curtains

Standard Suite, 1 King Bed

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Pillow menu
Premium bedding
Pillow-top bed
Separate bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Executive Suite, River View

Premium bedding, pillow-top beds, desk, blackout curtains

Executive Suite, River View

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Pillow menu
Premium bedding
Pillow-top bed
Blackout curtains
  • River view
  • Sleeps 4
  • 1 King Bed OR 2 Single Beds

View all photos for Executive Suite, Pool View

Premium bedding, pillow-top beds, desk, blackout curtains

Executive Suite, Pool View

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Pillow menu
Premium bedding
Pillow-top bed
Blackout curtains
  • Sleeps 4
  • 1 King Bed OR 2 Single Beds

View all photos for Executive Apartment

Executive Apartment

Executive Apartment

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Pillow menu
Premium bedding
Pillow-top bed
Blackout curtains
  • Sleeps 5
  • 2 Single Beds

About the area

Gisborne

Emerald Hotel places you in the centre of Gisborne, connected to the convention centre and within a short 5-minute stroll of Te Tauihu Turanga Whakamana and Longbush Wines. Highlights at this luxury hotel include free in-room WiFi. .Enjoy the seasonal outdoor swimming pool and pool loungers. Business amenities include meeting rooms, conference space, and a business centre. Additionally, you'll find free Wi-Fi in public areas, a terrace and luggage storage. There's also the convenience of free self parking. .Sights within a 10-minute walk of this 4.5-property class Gisborne hotel include Gisborne Wine Centre and Tairawhiti Museum.

What's nearby

  • Tairawhiti Museum - 8 min walk - 0.7 km
  • Gisborne Harbour - 11 min walk - 0.9 km
  • Eastwoodhill Arboretum - 17 min walk - 1.4 km
  • Midway Beach - 5 min drive - 2.4 km
  • Gisborne Hospital - 6 min drive - 4.5 km

Getting around

  • Gisborne (GIS) - 7 min drive

Restaurants

  • ‪Kfc - ‬11 min walk
  • ‪McDonald's - ‬6 min walk
  • ‪Subway - ‬13 min walk
  • ‪Burger King - ‬10 min walk
  • ‪Yoko'Sushi Express Cafe - ‬6 min walk

About this property

Emerald Hotel

Luxury hotel connected to the convention centre in Gisborne with free parking
Public spaces have free WiFi. Business amenities include a business centre and meeting rooms. A seasonal outdoor pool, a terrace, and a front desk safe are also featured at the luxury Emerald Hotel. Limited free parking is available on a first-come, first-served basis.

This 4.5-star Gisborne hotel is smoke free.

  • 49 guestrooms or units
  • 3 levels
  • Conference rooms
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Charging station for electric cars
  • Business facilities
  • Conference space
  • Front desk (limited hours)
  • Storage area for luggage
  • Front desk safe
  • Terrace
  • Lift
  • No smoking on site
Emerald Hotel offers 49 accommodations with coffee/tea makers and a hairdryer. Pillowtop beds feature premium bedding. A pillow menu is available. 40-inch flat-screen televisions come with digital channels.

Bathrooms include a separate bath and shower and complimentary toiletries. This Gisborne hotel provides complimentary wireless Internet access. Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on a daily basis.

Awards and affiliations

Eco-certified property
This property participates in Qualmark Sustainable Tourism Business Award – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Languages

English

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Height restrictions apply for on-site parking
  • Free covered self parking on site
  • Limited on-site parking
  • Onsite parking includes off-street options

Things to do

  • Seasonal outdoor pool

Family friendly

  • Free cot
  • Seasonal outdoor pool

Conveniences

  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Housekeeping (daily)

Business services

  • Business centre
  • Conference space
  • Meeting rooms

Outdoors

  • On a river
  • Pool loungers
  • Pool umbrellas
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)

Room amenities

Bedroom

  • Blackout drapes
  • Free cot
  • Pillow menu
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Separate bathtub and shower
  • Towels provided

Entertainment

  • 40-inch flat-screen TV with digital channels

Food and drink

  • Coffee/tea maker

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Iron/ironing board

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: 9:00 PM
Minimum check-in age - 18

Check-out

Check-out before 10 AM

Special check-in instructions

The property charges 3 per cent for credit card payments
The front desk is open daily from 8:00 AM - 8:30 PM
Guests will receive an email 48 hours before arrival with check-in instructions; front desk staffed during limited hours
This property doesn't offer after-hours check-in
At check-in, guests must provide a record of full COVID-19 vaccination
COVID-19 vaccination record requirement applies to all guests aged 12 and older; guests must have received complete COVID-19 vaccination at least 1 days prior to check-in

Access methods

Front desk (limited hours)

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: NZD 150.00 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Credit card charges are subject to a surcharge of 3 per cent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector and a first aid kit
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International and Carte Blanche. Cash is not accepted. For guests' safety, the property includes a fire extinguisher, a smoke detector and a first aid kit in all accommodation. Cashless payment methods are available for all transactions. At check-in, guests must provide a record of full COVID-19 vaccination. The COVID-19 vaccination record requirement applies to all guests aged 12 and over; guests must have received their complete COVID-19 vaccination at least 1 days prior to check-in.

We should mention

  • The seasonal pool will open in November and close in March.
  • Up to 2 children aged 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

National rating

Rating provided by Qualmark®, source of official star ratings for accommodation in New Zealand.

Property is also known as

Emerald Gisborne
Emerald Quality Hotel Gisborne
Quality Emerald Gisborne
Quality Hotel Emerald
Quality Hotel Emerald Gisborne
Quality Hotel Gisborne
Emerald Hotel Gisborne
Emerald Hotel Hotel
Emerald Hotel Gisborne
Emerald Hotel Hotel Gisborne

Frequently asked questions

What is the cancellation policy at Emerald Hotel?

Emerald Hotel offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Emerald Hotel?

As of 2 May 2025, prices found for a 1-night stay for 2 adults at Emerald Hotel on 4 May 2025 start from AU$147.11, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Emerald Hotel?

Yep, Emerald Hotel has a free self car park. Onsite parking is limited.

Are there any beaches close to Emerald Hotel?

The closest beach to Emerald Hotel is Midway Beach (2.4 km).

Does Emerald Hotel have a pool?

Emerald Hotel has a seasonal outdoor pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella. The pool is open from November to March.

Is there a free airport shuttle available at Emerald Hotel?

No, Emerald Hotel does not offer an airport shuttle service.

What time are check-in & check-out at Emerald Hotel?

Check-in begins at 2:00 PM. Check-out time is 10 AM.

Are pets allowed at Emerald Hotel?

No, pets are not allowed.

Emerald Hotel Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 289 out of 726 reviews
Rating 8 - Good. 263 out of 726 reviews
Rating 6 - Okay. 107 out of 726 reviews
Rating 4 - Poor. 48 out of 726 reviews
Rating 2 - Terrible. 19 out of 726 reviews

8.4/10

Cleanliness

8.2/10

Staff & service

7.0/10

Amenities

7.8/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

10/10 Excellent

Richard

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had an excellent experice overall there. Staff were awesome.
Stayed 2 nights in Jan 2025

4/10 Poor

Sharon

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
No working lifts. Pool area barren dirty seating and umbrellas. Damp smell in corridors. No restaurant permanently closed. Outdoor cushions ripped and dirty. Tv reception rubbish. Can't get hold of owner to complain. No milk provided. People partying till 3am in pool area disturbed all patrons. Will not stay there again. No refund offered by staff.
Stayed 4 nights in Jan 2025

8/10 Good

Ambah

Stayed 1 night in Jan 2025

8/10 Good

Judy

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
The property is very convenient in town. The reception and service staff are lovely. Views are great
Stayed 6 nights in Jan 2025

10/10 Excellent

Angellica

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Me and my husband had an awesome stay everything was perfect 🙂
Stayed 1 night in Jan 2025

10/10 Excellent

Jacqueline

Travelled with partner
Liked: Cleanliness, staff & service
The staff were amazing our room was clean and we had everything we needed However the owner of this hotel is in a prime location and the hotel is in need of a upgrade in all areas,if it wasn’t for there staff i wouldn’t consider this place again
Stayed 4 nights in Jan 2025

8/10 Good

Christine

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Well positioned. Room was huge with an outside balcony that was also very large that overlooked the river. Awesome receptionist and friendly room staff. Only downside was extremely noisy neighbours and constant banging, maybe doors being slammed. Overall happy enough with our 2 night stay.
Stayed 2 nights in Jan 2025

6/10 Okay

Graham

Liked: Property conditions & facilities, room comfort

The unfortunate hotel

Check in was not the best. No staff available. Phone to ring for service but went to message bank. Confusion over where to park car. Lift out of order. Restaurant closed for renovations. Most television currently unavailable. Kettle and tea bags available plus used coffee sachets containing no coffee. Some light bulbs not working. Toilet had brown ring under rim as if not cleaned properly for some time. Shower over bath felt unsafe climbing in and out of as there was nothing available for support. Apart from that the room was spacious, the bed was comfortable and a great view of the river. Unfortunately was the word used several times by reception. Some people management and housekeeping skills would enhance this hotel.
Stayed 1 night in Jan 2025

6/10 Okay

Gary

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Right in the centre of Gisbourne, so Good for all amenities.
Stayed 1 night in Jan 2025

8/10 Good

sue

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
The building is a bit of a maze - having to be dropped off at the front of the building to book in (no parking available), then drive around the building, to the back, with a card to allow access to the parking area - up a steep ramp (we had a 4x4, so height was a concern.) After parking, we found our room & immediately saw the bedcover was full of old stains - also a small tear in the bedsheet & the pillows had no cover, so a stain that was on the actual pillow was visible through the pillowslip! Fortunately we took our own pillows. Upon using the shower (which was over the bath with a glass screen on the side) found it leaked quite badly on the edge attached to the wall. When the room light was switched on, visible hand marks were on the wall art - Lightbulb was dead above the refrigerator area. The carpet looked quite shabby with stains & marks. Overall we were disappointed as the location was good, being near eateries and the view from the room was also nice, looking out over the river. It was also quiet, despite the fact it appeared to be quite full - (from the number of vehicles in the parking area.)
Stayed 1 night in Jan 2025

4/10 Poor

Corrie

Disliked: Property conditions & facilities
Not a good bathroom for elderly people not even a rubber bathmath in the shower bath
Stayed 2 nights in Jan 2025

8/10 Good

Paula

Liked: Staff & service
Stayed 3 nights in Jan 2025

10/10 Excellent

Hohi

Stayed 1 night in Dec 2024

8/10 Good

Jannie

Travelled with partner
Liked: Cleanliness, staff & service
Loved the river view but didnt like that there was no toaster (husband needs food with morning medication) or that there wasn't a sink
Stayed 2 nights in Jan 2025

8/10 Good

Malia

Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2025

4/10 Poor

G P

Disliked: Property conditions & facilities, room comfort
Disappointing stay In town for work No hot water 3 out of 4 mornings Hotel very tired compared to last stay a few years back
Stayed 4 nights in Jan 2025

8/10 Good

Cherie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The staff were friendly and helpful. Convenient parking. Needs signs on walls to direct to rooms. A large place and easy to get lost.
Stayed 1 night in Jan 2025

10/10 Excellent

Kenzie

Stayed 1 night in Dec 2024

10/10 Excellent

Pou

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
loved it - staff was amazing and accomodating for an early check in 10/10
Stayed 2 nights in Dec 2024

2/10 Terrible

Mariel

Stayed 1 night in Dec 2024

4/10 Poor

kirsty

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Upon arrival shown to a grubby room, trimmed hair still in bathroom, deck sticky and dirty from spilled drinks. Bathroom got cleaned, after we checked in,however deck didn't. Noisy as by intersection and lots of flashing Christmas lights, No microwave. A coffee plunger, no coffee or milk, took a day to get it. Not our first stay here & things have only got worse each time. I would say the last time staying here, my guest has booked in elsewhere for there next 3 days in Gisborne. Parking & central location the only positives we could find this visit
Stayed 3 nights in Jan 2025

2/10 Terrible

Claude

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel needs an urgent refurbishment. It is rundown, very dirty and the decor very dated. They do not even offer Breakfast. I will not recommend this hotel, nor would I stay there ever again.
Stayed 4 nights in Jan 2025

10/10 Excellent

Brian

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a great time. Beautiful big room. Feedback 1. Took ages for shower to warm up and 2. No signal for the T.V. No phone in room to ring reception for help. Little things though which didn't take away much from overall experience. Highly recommend. Big shout out to Brooke the receptionist. Very friendly, courteous and professional.
Stayed 1 night in Jan 2025

6/10 Okay

Chris

Travelled with partner
Disliked: Staff & service
You know you're on the coast when the receptionist is at the counter with a singlet on. No restaurant. Carpet old and dirty. Walk miles to your room
Stayed 2 nights in Dec 2024

4/10 Poor

Niranjan

Travelled with family
Liked: Staff & service
Not well managed
Stayed 3 nights in Dec 2024