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Hotel Description

Emerald Hotel puts you in the heart of Gisborne, connected to the convention centre and within just a 10-minute stroll of Gisborne Wine Centre and Tairawhiti Museum. Highlights at this luxury hotel include a restaurant, an outdoor swimming pool and free self parking.

All 49 rooms feature flat-screen TVs with digital channels, and you can enjoy free WiFi, DVD players and separate bathtubs and showers. Minibars provide refreshments, and room service makes dining in an option. Additionally, coffee/tea makers, free newspapers and hairdryers are available.

The restaurant, Nick's Bistro, is open for breakfast and dinner. The hotel's own bar/lounge is a nice place to enjoy a drink. Enjoy the fitness centre, spa tub, seasonal outdoor swimming pool and pool loungers. Business amenities include conference space and a business centre. Added amenities include free WiFi in public areas and a coffee shop/café. Each morning cooked-to-order breakfast is served between 7 AM and 9 AM.

Places within a 15-minute walk of this 4.5-star Gisborne hotel include Toihoukura School of Contemporary Art and Gisborne Harbour.

Suite, City View

Bed Count 1 King Bed Maximum Occupancy 2 Max
AU$152* Per night/room 18 Nov. - 19 Nov.

Executive Suite, Pool View

Bed Count 1 King Bed Maximum Occupancy 4 Max

Executive Suite, River View

Bed Count 1 King Bed Maximum Occupancy 4 Max

Executive Apartment

Bed Count 2 Twin Beds Maximum Occupancy 5 Max

Junior Suite

Bed Count 1 King Bed Maximum Occupancy 2 Max

Emerald Hotel ratings based on 291 Verified Reviews

Review Summary
4.4 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Emerald Hotel

Everyone (137) Couples (85) Family (67)
3 out of 5
Booked room with a view, we could see a roof and coridor.

Posted by on 17 Sep. 2019

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Comment from Hotel Management

29 Sep. 2019 by Best Regards, Rupeet Kaur Front Office Manager

Hi there, Thank you for your feed back . Apologies for inconvenience . Unfortunately, studio rooms are without any view . If you like room with view, i would prefer you to book pool suite room which has balcony attached to it . If there is anything we can help you with, please feel free to contact us back directly .

4 out of 5
The locality was very good and good view from some rooms Rooms are becoming very dated

Posted by on 27 Aug. 2019

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Comment from Hotel Management

10 Sep. 2019 by Best Regards, Rupeet Kaur Front Office Manager

Hi there , Thank you for your feedback .Glad to hear that you liked the location of hotel and the view of your room . Apologies for not meeting the expectation in regards to room but we are soon getting few things replaced . If there is anything that we can help with you future stay, please feel free to let us know .

3 out of 5
The hotel was conveniently located to central Gisborne. However the hotel itself is very tired and did not represent good value for money especially when we paid a little extra for what we thought would be a better room. We experienced many minor problems and faults eg both shower and toilet need a plumbers attention. Staff interactions were minimal over our four nights. The check in receptionist was very pleasant but on check out the staff member did not enquire whether we enjoyed our stay - probably because she knew what the answer was already.

Posted by on 29 May 2019

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3 out of 5
The room was spacious, clean and comfortable. Disappointing that we booked several months ago and our room overlooked a roof! There were so many rooms with balconies overlooking the river hotel complex. Does booking on Wot If result in being in the least desirable room?.

Posted by on 9 Mar. 2019

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4 out of 5
Central to where we needed to be . Quiet . Huge room !

Posted by on 14 Feb. 2019

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Comment from Hotel Management

12 Apr. 2019 by Best Regards, Rupeet Kaur Front Office Manager

Dear Traveler, Thank you for your review and for choosing our hotel. I’m happy that you enjoyed your stay and I’m looking forward to having you again as a guest in our hotel.

4 out of 5

Posted by on 28 Jan. 2019

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Comment from Hotel Management

5 Feb. 2019 by Best Regards, Rupeet Kaur Front Office Manager

Hi there , Thank you for your feed back and giving us a nice rating . If there is anything we can help you with in future stay ,please feel free to contact us back .

4 out of 5

Posted by on 10 Jan. 2019

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Comment from Hotel Management

5 Feb. 2019 by Best Regards, Rupeet Kaur Front Office Manager

Hi There , Thank you for your feedback . I am happy that you enjoyed your stay . If you are travelling again please feel free to contact us.

5 out of 5
Nice hotel, all amenities available, very relaxing

Posted by on 6 Jan. 2019

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Comment from Hotel Management

3 Feb. 2019 by Best Regards, Rupeet Kaur Front Office Manager

Hi there , Thank you for your perfect rating . I am happy to hear that you enjoyed your stay . I hope your next trip is just around a corner .

3 out of 5
The concierge was wonderful. The room was amazing.... but . there was no coffee. Plunger coffee but mo plunger. . The shower screen does not stop the otherwise nice bathroom from flooding. . The brasserie is not open or signposted as closed. Otherwise the stay would have been perfect.

Posted by on 23 Dec. 2018

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4 out of 5
We had an executive suite overlooking the river and it was lovely to watch the water activities happening over the weekend.

Posted by , from Auckland on 26 Nov. 2018

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Comment from Hotel Management

16 Dec. 2018 by Best Regards, Rupeet Kaur Front Office Manager

Hi Julie , Thank you for your feedback and choosing our hotel for your stay . I am glad to hear that you enjoyed your stay . If you are travelling again to Gisborne please feel free to contact us . I will look forward for your future stay . :) Best Regards, Rupeet Kaur Front Office Manager

Property Features

Emerald Hotel offers its guests an outdoor pool, a spa tub, and a fitness centre. There's a restaurant on site, as well as a coffee shop/café. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. There's an onsite business centre. The luxury Emerald Hotel also features multilingual staff, complimentary newspapers in the lobby, and dry cleaning/laundry services. Self parking is free. This 4.5-star Gisborne hotel is smoke free.

  • 49 guestrooms or units
  • 3 levels
  • Dining venue
  • Bar or lounge
  • Coffee shop
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Wedding services available
  • Newspapers in lobby (free)
  • Bellhop
  • Lift
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Outdoor pool
  • Free WiFi
  • Free cribs/infant beds
  • DVD player

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Airport: Gisborne (GIS) (5.4 km / 3.3 mi)
  • Parking: Free self parking

Room Amenities

Emerald Hotel offers 49 forms of air-conditioned accommodation with DVD players and minibars. Flat-screen televisions come with digital channels. Bathrooms include a separate bath and shower, complimentary toiletries and a hairdryer. Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and complimentary newspapers. Additionally, rooms include coffee/tea makers and an iron/ironing board. Housekeeping is provided on a daily basis.

  • Minibar
  • In-room dining (limited hours)
  • Flat-screen television
  • Digital channels
  • DVD player
  • Coffee maker
  • Separate shower and tub
  • Cribs (free)
  • Housekeeping (daily)
  • Newspapers (free)
  • Hairdryer
  • Toiletries (free)
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy a cooked-to-order breakfast daily from 7 AM to 9 AM.

Nick's Bistro – This restaurant serves breakfast and dinner. Guests can enjoy drinks at the bar. A children's menu is available.

Room service (during limited hours) is available.

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Check-in time ends at 5:30 AM
  • Minimum check-in age is 18

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pets

  • No pets allowed

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • Debit cards not accepted
  • No rollaway/extra beds available
  • Number of children who can stay for free – 2

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: NZD 22.00 for adults and NZD 15.00 for children (approximately)
  • Credit card charges are subject to a surcharge of 3 per cent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Emerald Gisborne
  • Emerald Quality Hotel Gisborne
  • Quality Emerald Gisborne
  • Quality Hotel Emerald
  • Quality Hotel Emerald Gisborne
  • Quality Hotel Gisborne
  • Emerald Hotel Gisborne
  • Emerald Hotel Hotel
  • Emerald Hotel Gisborne
  • Emerald Hotel Hotel Gisborne

You should know

  • The seasonal pool will open in November and close in March.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Awards & Affiliations

Green/Sustainable Property
This property participates in Qualmark, a programme that measures the property's impact on one or more of the following: The Environment, the community, the cultural heritage and the local economy.

National Rating

Qualmark® assigns an official star rating for accommodation in New Zealand. This Hotel property has been rated 4 star plus, which is displayed on this page as 4.5 stars.

Official New Zealand Rating provided by Qualmark®

url importing https://www.wotif.com/Gisborne-Hotels-Emerald-Hotel.h2598719-p2.Hotel-Reviews?rm1=a2&
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.