4/10 Poor
Christopher
Travelled with partner
28 Apr 2025
Disliked: Staff & service, amenities, property conditions & facilities
So my wife and I booked on Expedia for our vacation. We stayed from April 24 through April 28 and I can tell you that I was not impressed at all. Our room 261 was right where the char lifts up the mountain was and people yelling until 10 at night is not cool. When we got here on the 24th and checked in the receptionist was too busy on her phone to even greet us. She was more worried about her conversation than she was with us. The whole time we stayed we never was greeted by staff and no staff member ever said hello or good morning to us. Another thing the beating and hammering from the construction guys below us was annoying as well. The breakfast was cold and you were only allowed one plate and the staff that was in charge of it watched how much you took. I will say the only good thing about this hotel was walk ability around Gatlinburg. It’s right in the middle of everything and that was great. I would not recommend this hotel if you want peace and quiet or if you want friendly staff. The price I paid I would have been better off at another hotel
Christopher
Stayed 4 nights in Mar 2025