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MainStay Suites Gatlinburg Downtown Area

2.5 star property
Hotel with free parking, near Ripley's Aquarium of the Smokies

Photo gallery for MainStay Suites Gatlinburg Downtown Area

Exterior
Indoor pool
1 bedroom, blackout curtains, iron/ironing board, free WiFi
Lobby
1 bedroom, blackout curtains, iron/ironing board, free WiFi

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • 24/7 front desk
  • Gym
  • Laundry
  • Pool
  • Air conditioning
  • Parking included

Explore the area

View map
803 E Parkway, Gatlinburg, TN, 37738
  • Place, Cupids Chapel of Love
    ‪2 min walk‬
  • Place, Anakeesta
    ‪3 min drive‬
  • Place, Ripley's Aquarium of the Smokies
    ‪3 min drive‬
  • Airport, Knoxville, TN (TYS-McGhee Tyson)
    ‪69 min drive‬

Room options

View all photos for Suite, 1 King Bed with Sofa bed, Accessible, Non Smoking (Roll-In Shower)

1 bedroom, blackout curtains, iron/ironing board, free WiFi

Suite, 1 King Bed with Sofa bed, Accessible, Non Smoking (Roll-In Shower)

8.0 out of 10
Very good
(2 reviews)

Highlights

Air conditioning
Kitchen
Full-sized fridge/freezer
Dishwasher
Flat-screen TV
Separate bedroom
Blackout curtains
Private bathroom
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 1 King Bed with Sofa bed, Accessible, Non Smoking (Accessible Tub)

1 bedroom, blackout curtains, iron/ironing board, free WiFi

Suite, 1 King Bed with Sofa bed, Accessible, Non Smoking (Accessible Tub)

8.0 out of 10
Very good
(1 review)

Highlights

Air conditioning
Kitchen
Full-sized fridge/freezer
Dishwasher
Flat-screen TV
Separate bedroom
Blackout curtains
Sofa bed
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 2 Queen Beds, Accessible, Non Smoking (Accessible Tub)

1 bedroom, blackout curtains, iron/ironing board, free WiFi

Suite, 2 Queen Beds, Accessible, Non Smoking (Accessible Tub)

8.6 out of 10
Excellent
(4 reviews)

Highlights

Air conditioning
Kitchen
Full-sized fridge/freezer
Dishwasher
Flat-screen TV
Separate bedroom
Blackout curtains
Private bathroom
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 2 Queen Beds, Accessible, Non Smoking (Accessible Tub)

1 bedroom, blackout curtains, iron/ironing board, free WiFi

Suite, 2 Queen Beds, Accessible, Non Smoking (Accessible Tub)

Highlights

Air conditioning
Kitchen
Full-sized fridge/freezer
Dishwasher
Flat-screen TV
Separate bedroom
Blackout curtains
Private bathroom
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 King Bed with Sofa bed, Non Smoking

1 bedroom, blackout curtains, iron/ironing board, free WiFi

Suite, 1 King Bed with Sofa bed, Non Smoking

9.6 out of 10
Exceptional
(15 reviews)

Highlights

Air conditioning
Kitchen
Full-sized fridge/freezer
Dishwasher
Flat-screen TV
Separate bedroom
Blackout curtains
Private bathroom
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 1 King Bed with Sofa bed, Non Smoking

1 bedroom, blackout curtains, iron/ironing board, free WiFi

Suite, 1 King Bed with Sofa bed, Non Smoking

9.8 out of 10
Exceptional
(7 reviews)

Highlights

Air conditioning
Kitchen
Full-sized fridge/freezer
Dishwasher
Flat-screen TV
Separate bedroom
Blackout curtains
Sofa bed
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, Multiple Beds, Non Smoking

1 bedroom, blackout curtains, iron/ironing board, free WiFi

Suite, Multiple Beds, Non Smoking

8.8 out of 10
Excellent
(36 reviews)

Highlights

Air conditioning
Kitchen
Full-sized fridge/freezer
Dishwasher
Flat-screen TV
Separate bedroom
Blackout curtains
Private bathroom
  • 1 bedroom
  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Suite, Multiple Beds, Non Smoking

1 bedroom, blackout curtains, iron/ironing board, free WiFi

Suite, Multiple Beds, Non Smoking

8.6 out of 10
Excellent
(4 reviews)

Highlights

Air conditioning
Kitchen
Full-sized fridge/freezer
Dishwasher
Flat-screen TV
Separate bedroom
Blackout curtains
Private bathroom
  • 1 bedroom
  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Suite, Multiple Beds, Non Smoking (Larger Room)

1 bedroom, blackout curtains, iron/ironing board, free WiFi

Suite, Multiple Beds, Non Smoking (Larger Room)

Highlights

Air conditioning
Kitchen
Full-sized fridge/freezer
Dishwasher
Flat-screen TV
Separate bedroom
Blackout curtains
Private bathroom
  • 1 bedroom
  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

About the area

Gatlinburg

At MainStay Suites Gatlinburg Downtown Area you'll be 2.5 km (1.5 mi) from Ripley's Aquarium of the Smokies and 3.7 km (2.3 mi) from Great Smoky Mountains National Park. Highlights at this hotel include an indoor swimming pool, and in-room kitchens and free WiFi. .This hotel has free WiFi in public areas, a fitness centre and a business centre. Additionally, you'll find coffee/tea in a common area and laundry facilities. There's also the convenience of free self parking. .Attractions within a 10-minute drive of this Gatlinburg hotel include Anakeesta and Gatlinburg SkyPark.

What's nearby

  • Cupids Chapel of Love - 2 min walk - 0.2 km
  • Historic Ogle Log Cabin - 2 min drive - 1.7 km
  • Anakeesta - 3 min drive - 2.0 km
  • Ripley's Aquarium of the Smokies - 3 min drive - 2.0 km
  • Gatlinburg SkyPark - 4 min drive - 3.0 km

Getting around

  • Alcoa - Knoxville Airport (TYS) - 69 min drive

Restaurants

  • ‪Cliff Top Bar & Grill - ‬5 min drive
  • ‪Ole Red - ‬3 min drive
  • ‪Subway - ‬3 min drive
  • ‪Tennessee Cider Company - ‬4 min drive
  • ‪Kephart cafe - ‬5 min drive

About this property

MainStay Suites Gatlinburg Downtown Area

Hotel with free parking, near Ripley's Aquarium of the Smokies
MainStay Suites Gatlinburg Downtown Area offers its guests an indoor pool and a fitness centre. A computer station is on site and WiFi is free in public spaces. You'll find a business centre on site. MainStay Suites Gatlinburg Downtown Area also features coffee/tea in common area, laundry facilities, and a corner/local shop. Free self parking is available.

Smoking is allowed in designated areas at this Gatlinburg hotel.

  • 116 guestrooms or units
  • Built in 2023
  • Business facilities
  • Coffee in lobby
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Corner/local shop
  • Television in lobby
  • Lift
  • Smoking in designated areas
  • Water dispenser
MainStay Suites Gatlinburg Downtown Area offers 116 accommodations with coffee/tea makers and an iron/ironing board. Flat-screen televisions are featured in guestrooms. Kitchens offer full-sized fridge/freezers, microwaves and dishwashers. Bathrooms include a bath.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include telephones along with free local calls (restrictions may apply). Change of towels and change of bedsheets can be requested. Housekeeping is provided on request.

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The price is AU$87
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site

Food and drink

  • Coffee and tea in common areas

Things to do

  • Gym
  • Indoor pool
  • TV in common areas

Family friendly

  • Grocery/convenience store
  • In-room full-sized refrigerator/freezer
  • In-room kitchen
  • In-room microwave
  • Indoor pool
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Grocery/convenience store
  • Laundry facilities
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Housekeeping (on request)

Business services

  • Business centre
  • Computer station

Outdoors

  • Firepit
  • Outdoor furniture

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Hardwood flooring in public areas
  • Lift
  • Smooth flooring in public areas
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom

More

  • Built in 2023
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bathtub
  • Soap
  • Towels provided

Entertainment

  • Flat-screen TV with premium channels

Food and drink

  • Coffee/tea maker
  • Dishwasher
  • Full-sized refrigerator/freezer
  • Kitchen
  • Microwave
  • Toaster

More

  • Air conditioning (climate-controlled)
  • Free local calls
  • Heating (climate-controlled)
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in time starts at 3:00 PM
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a carbon monoxide detector and a smoke detector
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa. Cash is not accepted. Noise-free guestrooms cannot be guaranteed. For guests' safety, the property includes a carbon monoxide detector and a smoke detector in all accommodation. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice) guidelines.

Property is also known as

Mainstay Suites
MainStay Suites Gatlinburg Downtown Area Hotel
MainStay Suites Gatlinburg Downtown Area Gatlinburg
MainStay Suites Gatlinburg Downtown Area Hotel Gatlinburg

Frequently asked questions

What is the cancellation policy at MainStay Suites Gatlinburg Downtown Area?

MainStay Suites Gatlinburg Downtown Area offers free cancellation on select room rates. Check out the cancellation policy for more info.

Is parking available at MainStay Suites Gatlinburg Downtown Area?

Yep, MainStay Suites Gatlinburg Downtown Area has a free self car park.

Does MainStay Suites Gatlinburg Downtown Area have a pool?

MainStay Suites Gatlinburg Downtown Area has an indoor pool.

Is there a free airport shuttle available at MainStay Suites Gatlinburg Downtown Area?

No, MainStay Suites Gatlinburg Downtown Area does not offer an airport shuttle service.

What time are check-in & check-out at MainStay Suites Gatlinburg Downtown Area?

Check-in begins at 3:00 PM. Check-out time is 11:00 AM.

Are pets allowed at MainStay Suites Gatlinburg Downtown Area?

No, pets are not allowed.

MainStay Suites Gatlinburg Downtown Area Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 291 out of 421 reviews
Rating 8 - Good. 78 out of 421 reviews
Rating 6 - Okay. 23 out of 421 reviews
Rating 4 - Poor. 8 out of 421 reviews
Rating 2 - Terrible. 21 out of 421 reviews

9.2/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

Yashasree

Liked: Cleanliness, staff & service, room comfort
Stayed 4 nights in Jun 2025

10/10 Excellent

Theresa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property for soccer teams to stay at during tournaments, only feedback would be that the 3.00 charge for dryers in quarters only was kind of a pain
Stayed 2 nights in Sep 2025

10/10 Excellent

Philmon

Stayed 1 night in Aug 2025

8/10 Good

Jessica

Liked: Cleanliness, property conditions & facilities, room comfort
Hotel was clean, had printed info sheet with local’s favorites in the area which was a nice touch, staff was friendly and engaging. Breakfast was decent, room was clean, had cooktop and fridge which is always nice when traveling.
Stayed 1 night in Sep 2025

4/10 Poor

Michael

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2025

10/10 Excellent

Samuel, Orland Park

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Budget & family friendly. Clean rooms and friendly staff. Close to downtown.
Stayed 3 nights in Sep 2025

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2025

8/10 Good

Joonsoo

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Quiet and safe. Had no issue during the stay.
Stayed 1 night in Aug 2025

10/10 Excellent

Naveenkumar

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2025

10/10 Excellent

Muminul

Stayed 3 nights in Aug 2025

10/10 Excellent

Amiee, Ohatchee

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was nice creek in front was pretty, room was very spacious and clean, apple juice at breakfast is great! My only dislikes are not everyone eats sausage, bacon at breakfast would be great. And maybe a large mirror in the room, hard to ready with more than 1 woman in the room. Over all great place to stay still will give 10/10!
Stayed 2 nights in Aug 2025

10/10 Excellent

Zinkal

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super clean and friendly staff
Stayed 2 nights in Aug 2025

6/10 Okay

Victoria

Travelled with partner
Disliked: Amenities
The property is in an okay location. The walls are very thin. So if you’re looking to get away and want peace and quiet this is not the place for you. They have a nice indoor pool and gym. Housekeepers can do a better job with cleaning, found hair throughout the room and in the bath towels. The water pressure in the sink was very low and wasn’t hot but the shower pressure was good. The air vent in the bathroom doesn’t work so the bathroom will get super hot. Breakfast can be a little bit more better, the eggs was to watery.
Stayed 4 nights in Aug 2025

10/10 Excellent

Hope

Stayed 3 nights in Jul 2025

10/10 Excellent

Setour

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Evening staff Alexandra was excellent, very professional and friendly doing her job. Honored any requests promptly. She did our check in and got us a room on the first floor for easier access. Day shift staff was very nice and helpful as well. This hotel was nice and clean appeared newer. We enjoyed the kitchenette and spacious suite. I will recommend to family and friends. I would stay there again if I return.
Stayed 5 nights in Aug 2025

6/10 Okay

George

Liked: Cleanliness
Stayed 1 night in Aug 2025

10/10 Excellent

Kimberly

Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved staying here. Beds were comfy, hotel was clean and in a safe area. We got to see a black bear roaming. Definitely would stay here again. Only thing I didn’t like was the parking lot fills up fast.
Stayed 1 night in Aug 2025

8/10 Good

serafin

Liked: Cleanliness, staff & service, property conditions & facilities
Was a good place
Stayed 3 nights in Aug 2025

6/10 Okay

Tyrone

Stayed 2 nights in Aug 2025

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

clean rooms

Room is new and clean. Convenient location.
Stayed 1 night in Aug 2025

10/10 Excellent

Denise

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2025

10/10 Excellent

Mark R

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was very well maintained. The staff was knowledgeable and very friendly. We were about 5 miles from all the attractions.
Stayed 2 nights in Aug 2025

8/10 Good

Juan D

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good

Great location close to all the attractions. Clean, comfortable, the only negative experience was the A/C was making a loud sound the entire night.
Stayed 1 night in Aug 2025

10/10 Excellent

Gregory

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2025

10/10 Excellent

Dakota

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
New, well maintained, comfortable
Stayed 3 nights in Aug 2025