Gaslamp Quarter pet-friendly accommodation

Stayed in the Dumas Suite. Perfect for a small family or weekend getaway away. Super friendly staff!

Reality is.. You cannot help and not feel immediately excited when you step into a Pali Hotel. Check-in was pleasant until I entered my room and was immediately met with a strong cigarette smoke smell. I called to confirm I was in a non-smoking room and was told the hotel is fully smoke-free. While I understand hotels can’t fully control guest behavior, I was disappointed I wasn’t proactively offered another room and instead had to repack everything and manage the difficult elevator bank situation alone with luggage. Thankfully, a very kind building technician helped me through the room change, only for us to discover the new room’s AC and phone were not working. He spent about 30 minutes fixing both, which I appreciated, but by then I was exhausted, dealing with a headache and throat irritation from the smoke exposure due to my asthma, and just wanted to rest. Unfortunately, the new room also had heavy street and nightclub noise until around 2am, making it difficult to sleep even with earplugs. The next morning, I requested a late checkout given all the issues from the night before, but was denied unless I paid an extra fee, which felt disappointing considering the circumstances. I told the receptionist at check-in how much I loved Pali Hotels and how excited I was to stay here, so overall this experience was a real letdown.

Great property. Great city location. Great city hotel. You get what you pay for at this hotel. Nice sidewalk bar. We were upgraded complimentary. Gaslamp district is always fun for us.