8/10 Good
Kelli
18 Feb 2024
Liked: Cleanliness, property conditions & facilities, room comfort
Almost as nice, but definitely not Chicago hilton
Check in was great, quick and explained just about everything at that time. Spent 3 nights, said houskeeping will be there everyday, which they were. I asked front desk prior to housekeepings 1st visit if I can get extra creamer for the morning. They said they would let housekeeping know.
Never recieved extra creamer, lids for coffee cups or 2 bottles of water as was told by concierge when checking in.
Providence food was really good our first night there, second night we ordered room service and one dinner had no fries as ordered and the french dip beef was WAY OVERCOOKED, not a pleasant sandwich. It was more than 20 hrs before anyone picked up tray left in hall.
They said theres a TV guide on the menu of the TV but no information of what was on any channels. Also, I think if you're staying a few days they could put a small fridge in the room and possibly microwave in the room or somewhere centrally located to use. Friday morning looking for coffee, I asked a waitress and she did get me a cup of coffee. I asked if I could go in the dining room to get cream and sugar, she said "No, its closed but you didn't ask me for any otherwise I would have grabbed it. She never asked if I needed any, I thought she would have directed me somewhere for coffee, before I could ask she walked in the back and brought me luke warm coffee. Epic failure... also the paeking lot should have designated areas for those staying and different areas for those there for the Murder Mystery dinner.
Kelli
Stayed 3 nights in Feb 2024