2/10 Terrible
Georges
Travelled with partner
25 Sept 2025
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Terrible stay at The Pines, Digby 09/14-16/25
• At our arrival, there was no handicap access available for 8 steep front steps because the one and only handicap access was through an elevator that was broken and stayed unavailable for the 2 days we were there. There was no backup for handicap individuals.
• No valet service was available to take our luggage up the front steps; two good samaritans took our luggage up.
• No same level first-floor room was available, so we had to go up 8 more steps.
• We had asked for a room with 2 beds; none was available, so we had to use one bed.
• In the morning, we left the door sign to have the room cleaned. We returned at 4pm and the room had not been done. After 3 calls to the front desk, and waiting 1 hour, we finally got clean towels.
• We wanted ice but only available on the 2nd floor with no elevator access. The person who brought the towels was kind enough to get us some ice.
• Most horrible hotel experience we’ve had in all our years of travel in North America, Europe and Asia.
• $400 a night is utterly outrageous for this kind of horrible accommodations and service. After talking to the manager, she gave us one free night.
• Not having handicap access, and no back-up, is a major health hazard and likely a provincial transgression.
Georges
Stayed 2 nights in Sep 2025
