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4.2 out of 5

"The Kingfisher resort staff where super helpful, polite and happy.. our only problem was that there was a jackhammer going constantly in a unit near ... " More

By a verified traveller on Tue 03 May 2022

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Hotel Description

A family-friendly stay in Fraser Island awaits you at Kingfisher Bay Resort. You'll be 0.8 km (0.5 mi) from Lake McKenzie. Highlights at this beach hotel include 3 restaurants, 2 outdoor swimming pools, and a marina.

All 103 rooms feature balconies or patios, coffee/tea makers, and hair dryers. Additionally, jetted tubs, phones, and irons/ironing boards are available.

A day of pampering can include massages, facials, and mani/pedis. The bistro, Maheno Resturant, is open for breakfast, lunch, and dinner. With 3 lounge bars and a beach bar to choose from, you can enjoy a drink at the hotel. Enjoy the kids' club, outdoor tennis court, and pool loungers as well as access to ecotours. 1346 square feet (125 square meters) of event facilities include a conference center, and other business amenities include a business center. Additionally, you'll find free WiFi in public areas, a snack bar/deli, and laundry facilities. Full breakfast is available daily between 6:30 AM and 10 AM. There's also self parking, along with the convenience of an airport shuttle.

Sights within a 10-minute drive of this 4-star Fraser Island hotel include Great Sandy Strait and Seventy-Five Mile Beach.

Standard Resort Hotel Room

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Wallum Resort Hotel Spa Room

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Two Bedroom Standard Villa

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

Wallum Resort Hotel Room

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Standard Resort Hotel Spa Room

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

King Resort Hotel Room

Bed Count 1 King Bed Maximum Occupancy 2 Max

Kingfisher Bay Resort ratings based on 348 Verified Reviews

Review Summary
4.2 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Kingfisher Bay Resort

Everyone (106) Couples (115) Family (127)
5 out of 5
The Kingfisher resort staff where super helpful, polite and happy.. our only problem was that there was a jackhammer going constantly in a unit near us over the long weekend... apparently an owner doing his own renovation ...im sure the 7 am start on Saturday is within the noise by council but maybe not in such a tight confine on a busy holiday weekend.. peace and tranquility only achieved by leaving the unit early and returning after 5...

Posted by on 3 May 2022

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Comment from Hotel Management

5 May 2022 by Resort General Manager

Dear Andrew, thank you so much for your 5 star review. I am pleased to learn that you found our staff to be helpful, polite and happy. I am sorry to hear of the disruptions you encountered. This feedback has been shared with our Villa Coordinator who will address accordingly. On behalf of all of us, we hope to welcome you again soon. Kind regards, David Hay, Resort General Manager.

3 out of 5
Limited food options for vegetarians and vegans. Downstairs rooms get lots of noise from the room above with creaking floorboards.

Posted by on 28 Apr. 2022

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3 out of 5
loved the decore . restaurant staff need better training . to many errors on our bill staff very helpfull in fixing these errors

Posted by on 1 Mar. 2022

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Comment from Hotel Management

7 Mar. 2022 by Manager

Dear Stavro, thank you for taking the time to post a review. I am pleased to hear that you enjoyed the décor. I thank you for also providing this feedback. We have recently worked very hard to onboard more staff and currently have our dedicated onsite Training Manager working closely to support our new team members and Management through this period. On behalf of all of us, we hope to welcome you again soon. Kind regards, David Hay, Resort General Manager.

5 out of 5
Excellent service and great facilities. However the sand bar is expensive for meals. Spare Ribs in a container with wooden knife and fork is a bit ordinary for paying restaurant prices. When checking in at Reception, guests should be advised that the resort towels are available for use for the poo. Other than that I would definitely be back

Posted by on 12 Feb. 2022

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5 out of 5
Windows need to be cleaned outside

Posted by on 27 Dec. 2021

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5 out of 5

Posted by on 18 Dec. 2021

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5 out of 5

Posted by on 17 Dec. 2021

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5 out of 5
Very peaceful

Posted by on 2 Jul. 2021

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4 out of 5
Easy access to the beach

Posted by on 24 May 2021

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4 out of 5
Staff helpful and friendly. Rooms are tired and need a good clean.

Posted by , from Australia on 24 Nov. 2020

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Property Features

Kingfisher Bay Resort offers its guests 2 outdoor swimming pools and an outdoor tennis court. There are 3 restaurants on site, as well as a snack bar/deli and a grocery/convenience store. You can enjoy a drink at one of the bars, which include 3 bars/lounges, a beach bar, and a poolside bar. A computer station is on site and WiFi is free in public spaces. There's an onsite business center. Event space at this hotel measures 1346 square feet (125 square meters) and includes a conference center. Spa services, a library, and a terrace are also featured at the family-friendly Kingfisher Bay Resort. An airport shuttle (available 24 hours) and a ferry terminal shuttle are available for a fee. For a fee, parking is available. Smoking is allowed in designated areas at this 4-star Fraser Island hotel.

  • 103 guestrooms or units
  • 3 dining venues
  • 3 bars or lounges
  • 1346 sq ft of conference space
  • 125 sq m of conference space
  • Deli
  • Kid's club (surcharge)
  • Supervised childcare (surcharge)
  • Childcare (surcharge)
  • Towels for the beach
  • Poolside lounge chairs
  • Conference center
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (limited hours)
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Wedding services available
  • Pool or billiards table
  • Library
  • Convenience store
  • Terrace
  • Garden
  • Outdoor picnic space
  • Gift shop
  • Beauty salon
  • Television in lobby
  • ATM
  • Bellhop
  • Smoking in designated areas
  • Bar on the beach
  • Bar by the pool

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 2
  • Free WiFi
  • Outdoor tennis courts - 1
  • Grocery/convenience store
  • Snack bar/deli
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • Playground on site

Internet

Available in all rooms: Wireless internet access

Available in some public areas: Free WiFi

Parking

Self parking (surcharge) , Offsite parking reservations required

Transport

  • Property shuttles: Airport shuttle and ferry terminal shuttle
  • Parking: Self parking available for a surcharge

Room Amenities

Kingfisher Bay Resort offers 103 accommodations with coffee/tea makers and hair dryers. Rooms open to balconies or patios. Business-friendly amenities include desks and phones. Bathrooms include shower/tub combinations with jetted bathtubs. Housekeeping is provided daily.

  • Private balcony or patio
  • Jetted tub
  • Coffee maker
  • Shower and tub combination
  • Housekeeping (daily)
  • Hair dryer
  • Telephone
  • Iron and ironing board
  • Desk
  • Ensuite bathroom
  • Wardrobe or closet

Food & Drink

For a fee, guests can enjoy full breakfast daily from 6:30 AM to 10 AM.

Maheno Resturant - Overlooking the pool, this bistro serves breakfast, lunch, dinner, and light fare. Guests can enjoy drinks at the bar. A children's menu is available. Reservations are required.

Sand Bar - Overlooking the pool, this restaurant serves lunch and dinner. Guests can enjoy drinks at the bar. A children's menu is available. Open select days.

Seabelle Restuarant - This restaurant serves dinner only. Guests can enjoy drinks at the bar. Reservations are required. Open daily.

Spa Services

  • Body treatments
  • Facial treatments
  • Manicures and pedicures
  • Massages

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at 3:00 PM

Special check-in instructions:

This property offers transfers from the ferry terminal and airport (surcharges may apply). To arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation. The front desk is open daily from 7:00 AM - 7:00 PM. The check-in location differs from the property location. To check in, go to Shop 7/54 Ariadne Street, Riverhead Shopping Village This property doesn't offer after-hours check-in. To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Guests will be booked on the 3:30 PM ferry from River Heads on their arrival date (surcharge apply, payable on check-in). Alternative departure times from River Heads are 9 AM, 12:30 PM, and 6:45 PM. Guests preferring one of these times can arrive at River Heads reception 40 minutes prior to departure. 4WD vehicle ferry transfers surcharges vary, and pre-booking is required.

Kingfisher Bay Resort offers transfers from the ferry terminal and airport (fees may apply). Please contact the property at the number on the booking confirmation 72 hours prior to arrival with your arrival details. The front desk at this property is open daily from 7:00 AM - 7:00 PM.
The check-in location differs from the property location. To check in, guests will need to go to Shop 7/54 Ariadne Street, Riverhead Shopping Village
This property doesn't offer after-hours check-in. To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are available for AUD 10.0 per night.

Pet Policy

  • No pets allowed

Policies

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard, and American Express. Cash is not accepted. For guests' safety, the property includes a fire extinguisher and a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks, will be available to guests. A shield is in place between staff and guests in main contact areas; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions. Contactless check-out is available. Enhanced food service safety measures are in place.

  • No rollaway/extra beds available
  • No lifts
  • Debit cards not accepted
  • Staffed front desk
  • Property is cleaned with disinfectant
  • Staff do not wear personal protective equipment
  • Protective clothing is available for guests
  • Masks are available for guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are not in place
  • Contactless check-in is not available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are not available
  • No gap period between guests' stays
  • Staff temperature checks are not conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property does not follow sanitisation practices of any association
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Cashless transactions are available
  • Masks are not compulsory at the property
  • Contactless food service / room service is not available
  • Reservation is not required for facilities on site
  • Mobile key entry is not available
  • Food service has been amended for enhanced safety
  • Guests must provide health documentation
  • Property does not offer on-site COVID-19 testing

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: AUD 30 for adults and AUD 18 for children (approximately)
  • Airport shuttle fee: AUD 23.00 per person (roundtrip)
  • Airport shuttle fee per child: AUD 23.00 (roundtrip), (from 4 to 14 years old)
  • Self parking fee: AUD 25.00 per night
  • Nearby parking fee: AUD 25 per day
  • Crib (infant bed) fee: AUD 10.0 per night
  • Credit card charges are subject to a surcharge of 2 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Kingfisher Bay Resort
  • Kingfisher Bay Resort Fraser Island
  • Kingfisher Bay
  • Kingfisher Bay Fraser Island
  • Kingfisher Bay Hotel Fraser Island
  • Mercure Kingfisher Bay Resort Fraser Island
  • Kingfisher Bay Hotel Fraser Island
  • Kingfisher Bay Fraser Island
  • Kingfisher Bay Resort Hotel
  • Kingfisher Bay Resort Fraser Island
  • Kingfisher Bay Resort Hotel Fraser Island

You should know

  • Reservations are needed for massage services. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.

National Rating

This property has been awarded a star rating from the Australian Star Ratings Agency, Star Ratings Australia.

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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.