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4.2 out of 5

"Staff helpful and friendly. Rooms are tired and need a good clean. " More

By a verified traveller on Tue 24 Nov 2020

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Hotel Description

A family-friendly stay in Fraser Island awaits you at Kingfisher Bay Resort. You'll be 0.6 km (0.4 mi) from Great Sandy Strait and 0.8 km (0.5 mi) from Lake McKenzie. Highlights at this beach hotel include 3 restaurants, 2 outdoor swimming pools, and a marina.

All 103 rooms feature balconies or patios, WiFi, and LCD TVs. Additionally, coffee/tea makers, hair dryers, and phones are available.

A day of pampering can include massages and mani/pedis. The bistro, Maheno Resturant, is open for breakfast, lunch, and dinner. With 3 bars/lounges and a beach bar to choose from, you can enjoy a drink at the hotel. Enjoy the kids' club, outdoor tennis court, and pool loungers as well as access to ecotours. 1346 square feet (125 square meters) of event facilities include a conference center, and other business amenities include a business center. Additionally, you'll find free WiFi in public areas, a snack bar/deli, and laundry facilities. Full breakfast is available daily between 6 AM and 10 AM. There's also self parking, along with the convenience of an airport shuttle.

Sights within a 10-minute drive of this 3.5-star Fraser Island hotel include Eurong Beach and Seventy-Five Mile Beach.

Standard Resort Hotel Room

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Two Bedroom Standard Villa

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

Kingfisher Bay Resort ratings based on 350 Verified Reviews

Review Summary
4.2 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Kingfisher Bay Resort

Everyone (106) Couples (120) Family (124)
4 out of 5
Staff helpful and friendly. Rooms are tired and need a good clean.

Posted by , from Australia on 24 Nov. 2020

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5 out of 5
Just wonderful, clean, comfortable & everything we needed!!

Posted by , from Gold Coast on 12 Feb. 2020

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Comment from Hotel Management

14 Feb. 2020 by Manager

Dear Melanie, I am so pleased to hear you had a wonderful time whilst with us. Thank you for taking the time to post and I hope we are able to welcome you back again one day in the not too distant future. Kind Regards, David Hay, GM.

5 out of 5

Posted by on 10 Jan. 2020

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2 out of 5

Posted by on 14 Dec. 2019

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Comment from Hotel Management

17 Dec. 2019 by Manager

Thank you for taking the time to post. Unfortunately due to the anonymous nature of your post I am unable to identify your booking to address your rating. Please get in touch with us directly of you would like to discuss your experience. Kind Regards, David Hay, GM.

5 out of 5
Spacious villa, comfortable beds and lounge and a beautiful outlook through the trees towards the water. The villa is a walk along boardwalks and stairs back to the resort and pool but it is well appointed and comfortable.

Posted by , from Sydney on 13 Dec. 2019

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Comment from Hotel Management

17 Dec. 2019 by Manager

Dear JR, Thank you for taking the time to post a review. I am pleased to hear you found your accommodation comfortable and enjoyed the tranquil surrounds. On behalf of us all, we hope to welcome you back to the resort again sometime soon. Kind Regards, David Hay, GM.

4 out of 5
Staff were very friendly and helpful. Reception area and pool area were lovely. Location is superb. Accommodatiion room was dark and a bit tired. Food was ok, drinks were very average and overprice. Overall i had a great holiday.

Posted by on 30 Nov. 2019

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4 out of 5

Posted by on 17 Nov. 2019

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4 out of 5
Reception was hopeless. Had to return a few times to get correct information. And dinner at Maheno food was great but table service was woeful. Looked like only the manager knew what to do. Need to train your wait staff

Posted by on 16 Oct. 2019

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Comment from Hotel Management

21 Oct. 2019 by Manager

Thank you for taking the time to post a review and please accept my apologies for the aspects of your time with us that failed to impress. Due to the anonymous nature of your post, I am unable to locate your booking however will be addressing this feedback with the Management team. On behalf of us all, all the best with your future travels. Kind Regards, David Hay, GM.

4 out of 5

Posted by on 16 Oct. 2019

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4 out of 5

Posted by on 4 Oct. 2019

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Property Features

Kingfisher Bay Resort offers its guests 2 outdoor swimming pools and an outdoor tennis court. There are 3 restaurants on site, as well as a snack bar/deli and a grocery/convenience store. You can enjoy a drink at one of the bars, which include 3 bars/lounges, a beach bar, and a poolside bar. A computer station is on site and WiFi is free in public spaces. There's an onsite business center. Event space at this hotel measures 1346 square feet (125 square meters) and includes a conference center. Spa services, tour/ticket assistance, and gift shops/newsstands are also featured at the family-friendly Kingfisher Bay Resort. An airport shuttle (available 24 hours) and a ferry terminal shuttle are available for a fee. For a fee, parking is available. Smoking is allowed in designated areas at this 3.5-star Fraser Island hotel.

  • 103 guestrooms or units
  • 3 dining venues
  • 3 bars or lounges
  • 1346 sq ft of conference space
  • 125 sq m of conference space
  • Bar on the beach
  • Bar by the pool
  • Deli
  • Kid's club (surcharge)
  • Supervised kid's activities (surcharge)
  • Childcare (surcharge)
  • Towels for the beach
  • Poolside lounge chairs
  • Conference center
  • Business facilities
  • Breakfast available (surcharge)
  • Self-service laundry
  • Front desk (limited hours)
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Wedding services available
  • Pool or billiards table
  • Convenience store
  • Outdoor picnic space
  • Gift shop
  • Beauty salon
  • Television in lobby
  • ATM
  • Bellhop
  • Smoking in designated areas

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 2
  • Free WiFi
  • Outdoor tennis court
  • Grocery/convenience store
  • Snack bar/deli
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • Playground on site

Internet

Available in all rooms: WiFi (surcharge)

Available in some public areas: Free WiFi

Parking

Self parking (surcharge) , Offsite parking reservations required

Transport

  • Airport: Hervey Bay, QLD (HVB) (26.2 km / 16.3 mi)
  • Property shuttles: Airport shuttle and ferry terminal shuttle
  • Parking: Self parking available for a surcharge

Room Amenities

Kingfisher Bay Resort offers 103 accommodations with coffee/tea makers and hair dryers. Rooms open to balconies or patios. LCD televisions are featured in guestrooms. Bathrooms include shower/tub combinations. In-room wireless Internet access is available for a surcharge. Business-friendly amenities include desks and phones. Housekeeping is provided daily.

  • Private balcony or patio
  • LCD television
  • Coffee maker
  • Shower and tub combination
  • Cribs (surcharge)
  • Housekeeping (daily)
  • Hair dryer
  • Telephone
  • Iron and ironing board
  • Desk
  • Ensuite bathroom

Food & Drink

For a fee, guests can enjoy full breakfast daily from 6 AM to 10 AM.

Maheno Resturant - Overlooking the pool, this bistro serves breakfast, lunch, dinner, and light fare. Guests can enjoy drinks at the bar. A children's menu is available. Reservations are required.

Sand Bar - Overlooking the pool, this restaurant serves lunch and dinner. Guests can enjoy drinks at the bar. A children's menu is available. Open select days.

Seabelle Restuarant - This restaurant serves dinner only. Guests can enjoy drinks at the bar. Reservations are required. Open daily.

Spa Services

  • Manicures and pedicures
  • Massages

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at 3:00 PM

Special check-in instructions:

The front desk is open daily from 7:00 AM - 7:00 PM. The check-in location differs from the property location. To check in, go to Shop 7/54 Ariadne Street, Riverhead Shopping Village This property doesn't offer after-hours check-in. To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Guests will be booked on the 3:30 PM ferry from River Heads on their arrival date (surcharge apply, payable on check-in). Alternative departure times from River Heads are 9 AM, 12:30 PM, and 6:45 PM. Guests preferring one of these times can arrive at River Heads reception 40 minutes prior to departure. 4WD vehicle ferry transfers surcharges vary, and pre-booking is required.

The front desk at this property is open daily from 7:00 AM - 7:00 PM.
The check-in location differs from the property location. To check in, guests will need to go to Shop 7/54 Ariadne Street, Riverhead Shopping Village
This property doesn't offer after-hours check-in. To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are available for AUD 10.0 per night.

Pet Policy

  • No pets allowed

Policies

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts credit cards. Cash is not accepted. For guests' safety, the property includes a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer. Contactless check-out is available.

  • No rollaway/extra beds available
  • No lifts
  • Debit cards not accepted
  • Staffed front desk
  • Property is cleaned with disinfectant
  • Staff do not wear personal protective equipment
  • Protective clothing is not available for guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are not available
  • No gap period between guests' stays
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property does not follow sanitisation practices of any association

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: AUD 29 for adults and AUD 18 for children (approximately)
  • Fee for in-room wireless Internet: AUD 15 per 24-hour period (rates may vary)
  • Airport shuttle fee: AUD 23.00 per person (roundtrip)
  • Airport shuttle fee per child: AUD 23.00 (roundtrip), (from 4 to 14 years old)
  • Self parking fee: AUD 25.00 per night
  • Nearby parking fee: AUD 25 per day
  • Crib (infant bed) fee: AUD 10.0 per night
  • Credit card charges are subject to a surcharge of 2 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Kingfisher Bay Resort
  • Kingfisher Bay Resort Fraser Island
  • Kingfisher Bay
  • Kingfisher Bay Fraser Island
  • Kingfisher Bay Hotel Fraser Island
  • Mercure Kingfisher Bay Resort Fraser Island
  • Kingfisher Bay Hotel Fraser Island
  • Kingfisher Bay Fraser Island
  • Kingfisher Bay Resort Hotel
  • Kingfisher Bay Resort Fraser Island
  • Kingfisher Bay Resort Hotel Fraser Island

You should know

  • Kingfisher Bay Resort offers transfers from the ferry terminal and airport (fees may apply). Please contact the property at the number on the booking confirmation 72 hours prior to arrival with your arrival details.
  • Reservations are needed for massage services. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.