We arrived for early check-in at around 1130 AM after emailing the property the day before with a request for early check-in with no response . When we arrived , our reservations were not verified ( we had three rooms under a master multiple day reservation) with all names identified at booking , rather than " checking us in and verifying our reservations at that time we were able to check bags and sent on our way until 1500 hours , from there each party spent 20 - 30 minutes to attempt to check-in separately as they could not verify our reservations , which should of been done the first time , which would of fixed the problem . Unfortunately for our last party checking in, waiting another 30 minutes , was put into a room that had not been cleaned , all in, not a great experience and first impression. Discussed with management and they "just said they were following process for early check-ins and offered no adjustments for the inconvenience . The hotel itself was nice and had very good services, but we were very disappointed in the onboarding process.