- Check-in time starts at 1:00 PM
- Minimum check-in age is: 18
- Check-in time ends at midnight
Special check-in instructions:
This property offers transfers from the train station (surcharges may apply). To arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival.
Palais Sheherazade & Spa offers transfers from the train station (fees may apply). Please contact the property at the number on the booking confirmation 24 hours prior to arrival with your arrival details. Front desk staff will greet guests on arrival.
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, Discover, Diners Club, JCB International, Carte Blanche, debit cards, and cash. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation. Contactless check-in and contactless check-out are available.
- No rollaway/extra beds available
- No lifts
- Service animals not allowed
- Debit cards
- Car required
- Staffed front desk
- Carbon monoxide detector
- Smoke detector
- Security system
- Property is cleaned with disinfectant
- Staff wear personal protective equipment
- Protective clothing is available for guests
- Masks are available for guests
- Gloves are available for guests
- Shield between guests and staff in main contact areas
- Guests are provided with free hand sanitiser
- Social distancing measures are in place
- Contactless check-in is available
- Property confirms they are implementing enhanced cleaning measures
- Individually wrapped food options are available
- Individually wrapped food options are available for breakfast
- Individually wrapped food options are available for lunch
- Individually wrapped food options are available for dinner
- Individually wrapped food options are available through room service
- gap period enforced between guest stays 72 hours
- Staff temperature checks are conducted regularly
- Temperature checks are available to guests
- Bed sheets and towels are washed at a temperature of at least 60°C/140°F
- Commonly touched surfaces are cleaned with disinfectant
- Property confirms they are implementing guest safety measures
- Contactless check-out is available
- Property follows sanitisation practices of Intertek Cristal (3rd party expert - Global)
- Property follows sanitisation practices of Safe Travels (WTTC - Global)
Guests will be asked to pay the following charges at the property:
- Christmas Eve (24 December) Gala Dinner per adult: MAD 400.00
- New Year's Eve (31 December) Gala Dinner per adult: MAD 1200
- New Year's Eve (31 December) Gala Dinner per child: MAD 600 (up to 12 years old)
- A tax is imposed by the city: MAD 41.00 per person, per night. This tax does not apply to children under 12 years of age.
We've listed all charges provided to us by the property.
Optional extras
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
- Self parking fee: MAD 20 per day
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
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