2/10 Terrible
Nigel
Travelled with family
23 Aug 2025
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Nowherein the adverton this hotel does it say that there are renovations going on. we were traveling around the country and we realised Felixstowe would be our next stop. So booked through Exspedia. We cheched in about 3 pm , realised there was a skip outside but thought nothing of it. We returnrd to the hotel to watch the Rugby world cup about 8pm. There was alot of noise coming from either above us in the loft or the roof to thr side. It sounded like ducting was being draged about and fitted together.After an hour i went down to reception, i asked when the building work would stop as it was very noisy in our room
( 216) There isnt any going on she said , i assured her there was and she said she would check and get back to me. 5 minuteslater my mobile rang and the same receptionistasked if i was Mr Jackson and when would i be checking in. I said i have and i have just spoken to you !! Oh she said it says here you have not checked in yet. Nothing about the building work , the noise carried on till exactly 10 pm . Reception did not ring back nothing was said in the morning ,so here i am . Room was obviouslynext on the list to be renovated. tired ,mould on the mastic around the bath. The room was small with a 3/4 size bed . Not in my opinion worth the £140 we paid for it . very disappointed
Nigel
Stayed 1 night in Aug 2025
