Valley River Inn

3.5 star property
Riverwalk hotel with 24-hour fitness centre and seasonal outdoor pool
VIP Access

Photo gallery for Valley River Inn

Dinner served, American cuisine, al fresco dining
Dinner served, American cuisine, al fresco dining
Indoor wedding
Premium bedding, in-room safe, desk, laptop workspace
Dinner served, American cuisine, al fresco dining

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Pool
  • Parking available
  • Bar
  • Housekeeping
  • Gym
The current price is AU$210
includes taxes & fees
16 Sept - 17 Sept

Explore the area

View map
1000 Valley River Way, Eugene, OR, 97401
  • Valley River Center Mall
    ‪1 min walk‬
  • University of Oregon
    ‪4 min drive‬
  • Autzen Stadium
    ‪5 min drive‬
  • Eugene, OR (EUG)
    ‪16 min drive‬

Room options

Deluxe Room, 2 Queen Beds, Accessible

Highlights

Balcony or patio
Air conditioning
Connecting rooms available
HDTV
Hypo-allergenic bedding
Blackout curtains
Premium bedding
Hairdryer
  • Sleeps 4
  • 2 Queen Beds

Room, 2 Queen Beds, Accessible, River View

9.0 out of 10
Wonderful
(2 reviews)

Highlights

Balcony or patio
Air conditioning
Connecting rooms available
HDTV
Hypo-allergenic bedding
Blackout curtains
Premium bedding
Hairdryer
  • River view
  • Sleeps 4
  • 2 Queen Beds

Executive Suite, Accessible, Pool View

Highlights

Balcony or patio
Air conditioning
Connecting rooms available
HDTV
Hypo-allergenic bedding
Blackout curtains
Separate bedroom
Premium bedding
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

Room, 1 King Bed, Pool View

8.0 out of 10
Very good
(1 review)

Highlights

Balcony or patio
Air conditioning
Connecting rooms available
HDTV
Hypo-allergenic bedding
Blackout curtains
Premium bedding
Hairdryer
  • Sleeps 4
  • 1 King Bed

Room, 2 Queen Beds, Accessible, Pool View

9.0 out of 10
Wonderful
(2 reviews)

Highlights

Balcony or patio
Air conditioning
Connecting rooms available
HDTV
Hypo-allergenic bedding
Blackout curtains
Premium bedding
Hairdryer
  • Sleeps 4
  • 2 Queen Beds

Room, 1 King Bed, River View

10.0 out of 10
Exceptional
(1 review)

Highlights

Balcony or patio
Air conditioning
Connecting rooms available
HDTV
Hypo-allergenic bedding
Blackout curtains
Premium bedding
Hairdryer
  • River view
  • Sleeps 4
  • 1 King Bed

Suite (Casanova)

Highlights

Balcony or patio
Separate sitting area
Air conditioning
Connecting rooms available
HDTV
Hypo-allergenic bedding
Blackout curtains
Separate bedroom
  • 1 bedroom
  • River view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Deluxe Room, 1 King Bed with Sofa bed

9.2 out of 10
Wonderful
(17 reviews)

Highlights

Balcony or patio
Air conditioning
Connecting rooms available
HDTV
Hypo-allergenic bedding
Blackout curtains
Premium bedding
Hairdryer
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Deluxe Room, 2 Queen Beds

9.6 out of 10
Exceptional
(34 reviews)

Highlights

Balcony or patio
Air conditioning
Connecting rooms available
HDTV
Hypo-allergenic bedding
Blackout curtains
Premium bedding
Hairdryer
  • Sleeps 4
  • 2 Queen Beds

Executive Suite, Pool View

Highlights

Balcony or patio
Separate sitting area
Air conditioning
Connecting rooms available
HDTV
Hypo-allergenic bedding
Blackout curtains
Premium bedding
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Executive Suite, River View

10.0 out of 10
Exceptional
(2 reviews)

Highlights

Balcony or patio
Separate sitting area
Air conditioning
Connecting rooms available
HDTV
Hypo-allergenic bedding
Blackout curtains
Premium bedding
  • River view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Junior Suite

Highlights

Balcony or patio
Separate sitting area
Air conditioning
Connecting rooms available
HDTV
Hypo-allergenic bedding
Blackout curtains
Premium bedding
  • River view
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

Room, 1 King Bed with Sofa bed, Pool View

8.0 out of 10
Very good
(1 review)

Highlights

Balcony or patio
Air conditioning
Connecting rooms available
HDTV
Hypo-allergenic bedding
Blackout curtains
Premium bedding
Hairdryer
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Room, 2 Queen Beds, Pool View

Highlights

Balcony or patio
Air conditioning
Connecting rooms available
HDTV
Hypo-allergenic bedding
Blackout curtains
Premium bedding
Hairdryer
  • Sleeps 4
  • 2 Queen Beds

Room, 1 King Bed with Sofa bed, River View

9.8 out of 10
Exceptional
(15 reviews)

Highlights

Balcony or patio
Air conditioning
Connecting rooms available
HDTV
Hypo-allergenic bedding
Blackout curtains
Premium bedding
Hairdryer
  • River view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Room, 2 Queen Beds, River View

10.0 out of 10
Exceptional
(3 reviews)

Highlights

Balcony or patio
Air conditioning
Connecting rooms available
HDTV
Hypo-allergenic bedding
Blackout curtains
Premium bedding
Hairdryer
  • River view
  • Sleeps 4
  • 2 Queen Beds

Studio Suite

Highlights

Balcony or patio
Separate sitting area
Air conditioning
Connecting rooms available
HDTV
Hypo-allergenic bedding
Blackout curtains
Premium bedding
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

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About the area

Eugene

A family-friendly stay in Eugene awaits you at Valley River Inn. Within steps you'll find Valley River Center Mall and Willamette River within a short 5-minute stroll. Highlights at this hotel include a restaurant, free self-parking and a 24-hour gym. .The restaurant, Sweet Waters on the River, serves American cuisine and is open for dinner. The hotel's own lounge bar is a nice place to enjoy a drink. Enjoy the seasonal outdoor swimming pool, kids' swimming pool and pool loungers. 15000 square feet (1394 square metres) of event facilities include 13 meeting rooms and a conference centre. Additionally, you'll find free Wi-Fi in public areas, a 24-hour front desk and a terrace. Full breakfast is available daily between 8:00 AM and 11:00 AM. Bring your pet along and take advantage of this property's pet-friendly amenities, including food and water bowls and an off-lead area. There's also the convenience of RV/bus/truck parking. .Attractions within a 10-minute drive of this 3.5-property class Eugene hotel include Autzen Stadium and University of Oregon.

What's nearby

  • Valley River Center Mall - 1 min walk - 0.2 km
  • 5th Street Market - 3 min drive - 2.7 km
  • University of Oregon - 4 min drive - 3.0 km
  • Hult Center for Performing Arts - 4 min drive - 3.4 km
  • Autzen Stadium - 5 min drive - 3.7 km

Getting around

  • Eugene Station - 8 min drive
  • Eugene, OR (EUG) - 18 min drive

Restaurants

  • ‪Texas Roadhouse - ‬5 min walk
  • ‪Fuji Japanese Steakhouse - ‬6 min walk
  • ‪Olive Garden - ‬10 min walk
  • ‪Red Robin - ‬11 min walk
  • ‪Oakshire Brewing Public House - ‬4 min drive

About this property

Valley River Inn

Riverwalk hotel with 24-hour fitness centre and seasonal outdoor pool
Valley River Inn offers its guests a seasonal outdoor pool, a 24-hour fitness centre, and a children's pool. There's a restaurant on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi.

Event space at this hotel measures 15000 square feet (1394 square metres) and includes a conference centre. The family-friendly Valley River Inn also features a terrace, a picnic area, and a fireplace in the lobby. Self parking is free.

This 3.5-star Eugene hotel is smoke free.

  • 257 guestrooms or units
  • 3 levels
  • 2 buildings
  • Conference rooms
  • 15000 sq ft of conference space
  • 1394 sq. m of conference space
  • Built in 1973
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference centre
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-out
  • Storage area for luggage
  • Wedding services available
  • Terrace
  • Outdoor picnic space
  • Fireplace in lobby
  • Bellhop
  • Lift
  • No smoking on site
  • Bar or lounge
  • Dining venue
Valley River Inn offers 257 accommodations with a safe and coffee/tea makers. Rooms open to balconies or patios. Beds feature premium bedding. 55-inch flat-screen televisions come with premium satellite channels. Bathrooms include baths or showers, designer toiletries, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as telephones; free local calls are provided (restrictions may apply). Additionally, rooms include an iron/ironing board and blackout curtains. Fridges, hypo-allergenic bedding and change of towels can be requested. Housekeeping is provided on a daily basis.

Similar properties

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free uncovered self parking on site
  • RV/bus/lorry parking (surcharge) on site
  • Wheelchair-accessible parking and van parking available
  • Onsite parking includes off-street options

Food and drink

  • Daily full breakfast available 8:00 AM to 11:00 AM for a fee: USD 8 to 30 for adults and USD 8 to 15 for children
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Sweet Waters on the River

Things to do

  • 24-hour gym
  • Children's pool
  • Piano
  • Seasonal outdoor pool

Family friendly

  • Children's pool
  • Refrigerator on request
  • Seasonal outdoor pool

Conveniences

  • 24-hour front desk
  • Luggage storage

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Wedding services

Business services

  • 13 meeting rooms
  • Conference centre (15,000 square foot of space)

Outdoors

  • On a river
  • Outdoor furniture
  • Picnic area
  • Pool loungers
  • Pool umbrellas
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 14 accessible parking spaces
  • Accessible shuttle
  • Assistive listening devices
  • Braille/raised signage
  • Lift (122 centimetre wide door)
  • Pool hoist on site
  • Stair-free path to entrance
  • Thin carpet in room
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (122 centimetre high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking
  • Wheelchairs on site

More

  • 100% renewable energy
  • 2 buildings
  • 3 floors
  • Annual offsets purchased for at least 10% of carbon footprint
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 1973
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Fireplace in lobby
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Bathtub or shower
  • Designer toiletries
  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 55-inch flat-screen TV with premium satellite channels

Food and drink

  • Coffee/tea maker
  • Refrigerator on request

More

  • Air conditioning (climate-controlled)
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Desk chair
  • Eco-friendly toiletries
  • Electrical adapters
  • Energy-saving switches in guestrooms
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers
  • Window screens

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: anytime
Early check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Late check-out subject to availability
Express check-out available

Special check-in instructions

Guests will receive an email within 24 hours before arrival with check-in instructions; front desk staff will greet guests on arrival at the property
You will be asked to provide the property with a copy of your government-issued photo ID after booking

Access methods

Staffed front desk

Pets

  • Pets: USD 75 per accommodation (varies based on length of stay)
  • Only dogs are allowed
  • Maximum 2 (weight limit: 50 lb per pet)
  • Pets cannot be left unattended
  • Food and water bowls and an off-lead area are available
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 17 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are available for USD 10 per night.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately USD 8 to 30 for adults and USD 8 to 15 for children
  • Pet fee: USD 75 per accommodation (varies based on length of stay)
  • Service animals are exempt from fees
  • Crib (infant bed) fee: USD 10 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property uses a grey water recycling system
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, Discover, Diners Club and JCB International. Cash is not accepted. This property uses a grey water recycling system.

We should mention

  • The seasonal pool will open on 23 May and close on 01 September.
  • Children aged 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.

Property is also known as

River Valley Inn
Valley River Eugene
Valley River Inn
Valley River Inn Eugene
The Valley River Hotel Eugene
Valley River Hotel
Valley River Inn Hotel
Valley River Inn Eugene
Valley River Inn Hotel Eugene

Frequently asked questions

What is the cancellation policy at Valley River Inn?

Valley River Inn offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Valley River Inn?

As of 10 Sept 2025, prices found for a 1-night stay for 2 adults at Valley River Inn on 16 Sept 2025 start from AU$209.84, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Valley River Inn?

Yep, Valley River Inn has a free self car park.

Does Valley River Inn have a pool?

Valley River Inn has a seasonal outdoor pool and a kids' pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella. The pool is open from May 23 to September 01.

What makes Valley River Inn a romantic place to stay?

Al fresco dining and a lounge bar, as well as premium bedding and private balconies in the guestrooms, help set the scene for a romantic weekend at Valley River Inn.

Is Valley River Inn family-friendly?

You bet! With amenities such as a children's pool and a picnic area, it's no surprise that Valley River Inn is a hit with families.

Does Valley River Inn serve breakfast?

Yep, full breakfast is offered daily from 8:00 AM to 11:00 AM.

Is there a free airport shuttle available at Valley River Inn?

No, Valley River Inn does not offer an airport shuttle service.

Is there a bar or restaurant at Valley River Inn?

Yep, they've got a lounge bar and an onsite restaurant that serves American cuisine. Pre dinner cocktails anyone?

What time are check-in & check-out at Valley River Inn?

Check-in begins at 4:00 PM. Check-out time is 11 AM.

Are pets allowed at Valley River Inn?

Dogs are welcome at Valley River Inn, with dog exercise areas and food and water bowls on offer. Just so you know, there's a limit of 2 pets, with a maximum weight of up to 23 kg per pet.

Reviews

Valley River Inn Reviews

9.2

Wonderful

9.6/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness
Rating 10 - Excellent. 614 out of 809 reviews
Rating 8 - Good. 108 out of 809 reviews
Rating 6 - Okay. 51 out of 809 reviews
Rating 4 - Poor. 17 out of 809 reviews
Rating 2 - Terrible. 19 out of 809 reviews

Reviews

10/10 Excellent

Glenn

Stayed 2 nights in Jun 2025

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2025

6/10 Okay

Pat, Galt, CA

Liked: Cleanliness, amenities, property conditions & facilities
We upgraded to a pool view and got a view of a building on the right and a bush on the left. Didn't sit on the balcony. Had a view of a little bit of the corner of the pool. We had noisy neighbors on the first night. 4:00 am. Had to wait a long time to get seated for breakfast. Only one server.
Stayed 3 nights in May 2025

10/10 Excellent

Diana

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clean, quiet, friendly staff, restaurant great!
Stayed 3 nights in Jun 2025

6/10 Okay

Michelle

Liked: Cleanliness, property conditions & facilities
Hotel lobby is very nice with seating and restaurant connected. Room was very large and clean. The river view room with patio was a nice bonus. Beds and pillows not so comfortable though. Also, check in was at 4. Our room wasn’t ready until 5:30. They did let us check out an hour later so that we could walk on the river trail that the hotel borders. No car charging near, which was a drag. Overall good experience.
Patio views
Patio Views
Stayed 2 nights in May 2025

10/10 Excellent

Tonya, Bandon

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a fantastic hotel. Have stayed a few times. Clean with great staff. Comfortable beds and a great location. Absolutely love the rooms looking out over the river.
Stayed 1 night in May 2025

10/10 Excellent

Laura & Marshall

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed at the River Valley Inn on the last day of our vacation so we could catch an early flight out of Eugene Airport. It was the right decision! Our room with a balcony overlooked the Willamette River and Riverwalk. It was beautiful, quiet, and relaxing. Thank you for a very nice end to our vacation.
Stayed 1 night in Jun 2025

10/10 Excellent

Ellen

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
This is a huge resort right next to the river. We opted for the river view room, it is a little buggy at night (we stayed in early June), but early morning less so and very nice. The freeway is close and you will hear it when out on the balcony, but minimal traffic at night and we did not hear it with window closed. Recommend staying on the top floor. We had neighbors on either side, but could not hear them through the walls.
Stayed 1 night in Jun 2025

10/10 Excellent

Suzanne

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our stay was one of the best we have ever had. The hotel staff at the front desk and the staff in the restaurant made our stay totally enjoyable and the shuttle driver Ann was over the top accommodating and helpful. They all seemed to be team players in trying to make the guests comfortable. We will definitely be back to enjoy your beautiful facility.
This was such a beautiful view from our rooms.
Stayed 3 nights in Jun 2025

10/10 Excellent

Peggy

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Very comfortable and relaxing stay
Stayed 1 night in Jun 2025

4/10 Poor

Kyle

Business traveller, Travelled with partner
Liked: Cleanliness
Disliked: Amenities
Neighbors were very loud, we call the fron desk 3 times before anything was done. This was over a 4hr period, finally came and asked them to be quiet or leave at 3am. Wall are paper thin. Even when they were just talking we could hear like we were in the room with them
Stayed 1 night in May 2025

10/10 Excellent

Joseph

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Had a wonderful overnight stay at the Valley River Inn. Enjoyed the restaurant, Sweet Waters, and shout out to our server, Aaron. He did a wonderful job taking care of us and recommending a wonderful Chardonnay from the region. The beds were some of the most comfortable we’ve had during this trip And the facilities were clean and inviting. Really wish we could’ve stayed longer.
Stayed 1 night in Jun 2025

10/10 Excellent

Wannee, Hillsboro

Stayed 1 night in May 2025

6/10 Okay

Karen

Liked: Staff & service, property conditions & facilities
My room was in a separate building from the lobby, and that building has the craziest layout. It was like a maze. I was on the third floor, so I walked the entire inside perimeter before finding an elevator. On the third floor, I walked another three-quarters around the building perimeter to get to my room which was tucked away in the farthest corner. I was disappointed with the room. I had asked for a quiet spot, but my sleep was interrupted twice from noisy talkers late at night. I expected better from the Valley River Inn, being as it was one of the more expensive options for lodging. Lesson learned.
Stayed 1 night in Jun 2025

10/10 Excellent

Gregory

Stayed 4 nights in Apr 2025

8/10 Good

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2025

10/10 Excellent

linda

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
This property has been totally redone and is just lovely. Staff was friendly, the room was roomy and the bed was very comfortable. Above average. We will stay there again and looking forward to it.
Stayed 1 night in Jun 2025

10/10 Excellent

Michelle, Bend

Liked: Cleanliness, staff & service, property conditions & facilities
It was recently remodeled and is beautiful. It's right on the river and has easy access to the river trail. The pool is quiet and very private, they have a wonderful restaurant and the staff is great.
Stayed 1 night in May 2025

6/10 Okay

Lauren

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Our stay had highs & lows. The room was very nicely furnished & clean, but had a few maintenance issues. Checkin process left a lot to be desired. The walls are thin, and we heard a lot. The biggest sound issue are the room doors; they’re very heavy & have no slow-close feature so the whole night we kept hearing doors slamming hard, including very late and very early. Our shower had an awful screeching sound that felt like my brain was scrambling. I didn’t have time to call maintenance because I was already running late for dinner after how difficult check in was. Checkin was a poor experience. The agent told us we couldn’t use my husbands credit card because I booked the room in my name (we’re married with the same last name, that shouldnt have mattered.) The process took several minutes of typing and clicking, and after 2-3 minutes I asked him if there was a problem but he ignored me and just kept at it. Eventually he finished up and gave us keys and a short explanation of where the elevator was. We asked where we should park and he said it didn’t matter because their lot would be so full tonight we’d be lucky to find a spot anywhere. When we went to park, what he’d said was wildly untrue and there were plenty of spaces. But without any decent guidance on where our room actually was we had to repark later anyway. This is a huge sprawling hotel with several different wings and at least 2 separate buildings, they should give people some sort of map, we often felt lost.
Stayed 1 night in May 2025

8/10 Good

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clean. Nice room, well appointed. Overlooking parking lot. A/C was a bit loud.
Stayed 1 night in Jun 2025

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall very pleasant with river view. Spacious room. Nice bath & shower area apart from bedroom. Suggestions for improvements: 1. More lighting needed in main area. Very dim. Especially no lamps at all on either side of the sofa making it impossible to read there at night. There was a low wattage floor lamp by the desk on the opposite side of the room , but there was also a desk lamp there, which was redundant. 2. Could not sleep well with the pillows. Caused neck pain ands headache since they were so thick. Felt like I was sleeping on an inflatable instead of a soft cushion. 3. Understand the modern trend about putting decorative border lighting around the vanity mirror, but it doesn’t produce nearly the amount of light needed for make up and or shaving needs. 4. The magnifying mirror stand on the vanity counter was a nice touch, however, the stand was so short that it was impractical to use without bringing a chair in to sit on, but that would result in even less light on the face. 5. No hair dryer
Stayed 1 night in Jun 2025

10/10 Excellent

Debra A

Liked: Cleanliness, staff & service, property conditions & facilities
Drinks were a bit over priced in the restaurant.
Stayed 1 night in May 2025

10/10 Excellent

James

Stayed 1 night in May 2025

10/10 Excellent

John

Stayed 1 night in Jun 2025

10/10 Excellent

Darren

Liked: Property conditions & facilities
Stayed 1 night in May 2025