Empire Bay Holiday Packages

Good spot with friendly staff

I stayed 2 nights during the week, room was not serviced even though I left the note on the outside of the door. Staff were polite but seemed to very flat out and could not give the quality of service you should receive - it appeared they were short staff. Meals from the restaurant was average. The air-conditioned in the room - was extremely noise and would not change for heat to cool - I reported this to the staff which they did not fix.

Central for lovely Sydney / connections airport etc . Expensive but big events on so prices might be higher . A lot of extras have to buy maybe saving on waste but should be free if 4 star ? Eg toothpaste moisturiser . Had to ask for kitchen towels and they didn’t have - hand towels used instead Staff very friendly . Great to be able to leave luggage few hours after check out .

It was a great stay but would help if there was a washing machine/dryer facilities.

I know that we should not expect much for the cost, it is a budget hotel but I think it could have been cleaner. My hubby and I traveled up from Melbourne for the weekend. We chose this hotel for its location for where we had to be. The first thing we noticed was the dust on the floor when we walked in, plus the slightly musty smell. The dust on the front of the aircon didn't thrill me either. When putting our food into the fridge I was a bit concerned that the shelves had not been attended too for a while as there were spill marks on both shelves. I would also like to point out that it may be a good thing for house-keeping to do and check kettles when turning the rooms over, as the one in our room had water in it and it was a bit old smelling. The bed was ok, tho only 2 flat pillows was not helpful, thankfully I had my own so my hubby could have both on the bed. The bathroom was clean enough, just annoying that the water flows all over the floor so you have to make sure you have nothing down. Other things that house-keeping really need to be more attentive to is wiping down remotes, nothing worse than touching sticky remotes! The other "ick" was the hair on the bedside table that did not belong to either of us, bit yuck but thats why I carry wipes with me. Long and short, this is a good thing for short overnight, maybe 2, stays. Be mindful it is on the highway so you will hear the traffic all night, thin walls too. It served us for what we needed at the time.