Kimpton Hotels - accommodation in Ellicott City

My first time at this hotel, and it will be the last time. The hotel isn't that bad, and the rooms are fairly clean. What kills this hotel is the staff, especially the staff at the front desk. First of all...NO ONE answers the phone if you call the front desk. 2nd....some of the people there have an ATTITUDE towards anyone who is having a problem. My main problem was I couldn't get the AC in the room to work. I came down to the front desk to complain and the front desk told me to talk to someone else. They accused me of using "bad language" when all I said was I can't get the "Damn AC in the room to work!" And because NO ONE answers the phone if you call them from a room....you have to go down to the first floor and talk to the front desk. Eventually after 45 minutes a man from maintenance showed up and got the AC working. However....later that night I found it was too cold, but the controls won't really work except if you shut the thing off. Finally...when I checked out...I came down to the front desk at 9am along with a couple who also wanted to check out. There was NO ONE at the front desk. So....I left my key cards on their front desk computer keyboard and left. It's not just the staff. IT IS THE MANAGEMENT of this hotel. They won't fix the rooms with the heating and AC problems ( tons of bad reviews on Google on this ) and they let some of their employees either be lazy or have an attitude. In my opinion....stay away from this hotel.

Room was very clean. To the point and great

Great complimentary happy hour, convenient location, easy self parking. Very big room