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Hotel Casa Cielo

Property class: 3.5

Photo gallery for Hotel Casa Cielo

A pool area with a view of the beach and ocean, surrounded by palm trees and lounge chairs.
A balcony with a view of the ocean, palm trees, and a wooden deck.
A beach with palm trees and clear blue water.
A modern building with a glass facade, surrounded by palm trees and lush greenery.
A room with a bed, a window with curtains, a small table with a vase of flowers, and a view of a balcony with a person reading a book.

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Pool
  • Spa pool
  • Spa
  • Parking included
  • Free Wi-Fi
The current price is AU$218
includes taxes & fees
11 Nov - 12 Nov

Explore the area

View map
calle 15 lote 190 entre calles 12 y 14, El Cuyo, YUC, 97707
  • Place, Ría Lagartos Biosphere Reserve
    ‪1 min walk‬
  • Place, El Cuyo Beach
    ‪1 min walk‬
  • Place, El Cuyo Lighthouse
    ‪3 min walk‬

Room options

View all photos for Economy Room, 1 Bedroom, Non Smoking, Garden View

A stack of rolled blue towels on a wooden chair.

Economy Room, 1 Bedroom, Non Smoking, Garden View

9.0 out of 10
Wonderful
(2 reviews)
  • Garden view
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed OR 2 Single Beds

View all photos for Comfort Double Room, Non Smoking, Partial Ocean View

A bedroom with a wooden headboard, a bed with a white bedspread, two bedside tables, and a nightstand with a vase.

Comfort Double Room, Non Smoking, Partial Ocean View

  • Partial ocean view
  • 18 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed OR 2 Large Single Beds

View all photos for Superior Double Room, Non Smoking, Ocean View

A hotel room with two beds, a wooden headboard, a large window with sheer curtains, and a view of the outdoors.

Superior Double Room, Non Smoking, Ocean View

9.2 out of 10
Wonderful
(5 reviews)
  • Ocean view
  • 20 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Double Room, Non Smoking, Ocean View

A neatly made bed with white linens and rolled towels, a wooden headboard, and a bedside table with a lamp and a small plant.

Deluxe Double Room, Non Smoking, Ocean View

9.6 out of 10
Exceptional
(4 reviews)
  • Ocean view
  • 30 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

About the area

Tizimín

At Hotel Casa Cielo you'll be within steps of Ría Lagartos Biosphere Reserve and El Cuyo Beach. Highlights at this hotel include a restaurant, an outdoor swimming pool and free continental breakfast. .A pampering day can include deep-tissue massages and hot stone massages. At the hotel's own lounge bar, you can stop for a drink. Enjoy the Hot tub and pool loungers as well as access to kayaking. Other amenities include free Wi-Fi in public areas, a snack bar/deli and coffee/tea in a common area. Each morning free breakfast is served. There's also the convenience of free self parking. .In proximity to this 3.5-property class Tizimín hotel you'll find Holbox Beach.

What's nearby

  • Ría Lagartos Biosphere Reserve - 1 min walk - 0.0 km
  • El Cuyo Beach - 1 min walk - 0.1 km
  • El Cuyo Lighthouse - 3 min walk - 0.3 km
  • Del Cuyo Catholic Church - 3 min walk - 0.3 km
  • Cocal Beach - 17 min walk - 1.5 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 168 min drive

Restaurants

  • ‪Naia Cafe - ‬2 min walk
  • ‪Casa Mangle - ‬5 min walk
  • ‪Laguna Cafe Restaurante - ‬1 min walk
  • ‪Hotelito El Cuyo - ‬6 min walk
  • ‪El Havanero - ‬4 min walk

About this property

Hotel Casa Cielo

Hotel Casa Cielo offers its guests an outdoor pool and a hot tub. There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at the bar/lounge. Free breakfast is served daily. Public spaces have free WiFi.

A rooftop terrace, spa services, and gift shops/newsstands are also featured at Hotel Casa Cielo. Self parking is free.

  • 10 guestrooms or units
  • Continental breakfast (free)
  • Deli
  • Terrace on the roof
  • Beach lounge chairs
  • Towels for the beach
  • Poolside lounge chairs
  • Coffee in lobby
  • Dry cleaning
  • Front desk (limited hours)
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Wedding services available
  • Gift shop
  • Television in lobby
  • Water dispenser
  • Bar or lounge
  • Dining venue
Hotel Casa Cielo offers 10 air-conditioned accommodations with a safe and complimentary bottles of water. Rooms open to furnished balconies. Select Comfort beds feature down duvets and premium bedding. Guests can surf the web using complimentary wireless Internet access. Bathrooms include a shower with a rainfall showerhead. Additionally, rooms include a ceiling fan and blackout curtains. Housekeeping is offered on a daily basis and in-room massages can be requested.
Guests can pamper themselves by indulging in the on-site spa services. There are couples treatment room(s) available. Services include deep-tissue massages, hot stone massages, sports massages and Swedish massages.

Similar properties

A pool area with a view of the ocean, surrounded by palm trees and white furniture.
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  • Pool
  • Free Wi-Fi
  • Air-conditioning
  • Housekeeping
4.7 out of 5, Exceptional, 87 reviews
The price is AU$126
includes taxes & fees
28 Nov - 29 Nov
Mero Mero Hotel

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited on-site self parking

Food and drink

  • Free continental breakfast available daily 8:00 AM to 10:00 AM
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • AROMA

Things to do

  • Books
  • Evening entertainment
  • Hot tub
  • Kayaking
  • Outdoor pool
  • TV in common areas

Family friendly

  • Outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • Gift shop/newsstand
  • Guidebooks
  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance
  • Wedding services

Outdoors

  • Beach loungers
  • Beach towels
  • Outdoor furniture
  • Pool loungers
  • Rooftop terrace

Spa

  • Couples treatment rooms
  • Deep-tissue massages
  • Hot stone massages
  • In-room massages
  • Sports massages
  • Swedish massages

Accessibility

  • No lift

More

  • Communal living room
  • Mosquito nets
  • Smoking not allowed

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Premium bedding
  • Select Comfort mattress

Bathroom

  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • Free bottled water

More

  • Air conditioning
  • Ceiling fan
  • Safe
  • Soundproofed rooms
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 8:00 PM
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

The front desk is open daily from 8:00 AM - 8:00 PM
Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after 8:00 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours)

Pets

  • Pets and service animals are not allowed at Hotel Casa Cielo

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

  • Mastercard
  • Visa

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard, debit cards and cash. For guests' safety, the property includes a fire extinguisher and a first aid kit in all accommodation.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

La Casa Cielo
Hotel Casa Cielo Hotel
Hotel Casa Cielo El Cuyo
Hotel Casa Cielo Hotel El Cuyo

Frequently asked questions

What is the cancellation policy at Hotel Casa Cielo?

Hotel Casa Cielo offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Hotel Casa Cielo?

As of 10 Nov 2026, prices found for a 1-night stay for 2 adults at Hotel Casa Cielo on 11 Nov 2026 start from AU$218, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Hotel Casa Cielo?

Yep, Hotel Casa Cielo has a free self car park.

Are there any beaches close to Hotel Casa Cielo?

Yep, Hotel Casa Cielo is a short 2-minute walk from El Cuyo Beach. Fun beach activities include snorkelling, body boarding and kayaking. You can also find motor boats.

Is there a spa on site at Hotel Casa Cielo?

There's no onsite spa, but this property does offer services like Swedish massages.

Does Hotel Casa Cielo have a pool?

Hotel Casa Cielo has an outdoor pool. Grab your bathers and lounge poolside while enjoying on a lounger.

What makes Hotel Casa Cielo a romantic place to stay?

1 hot tub and couples spa treatments, as well as rainfall showerheads and comfy beds in the guestrooms, help set the scene for a romantic weekend at Hotel Casa Cielo.

Does Hotel Casa Cielo serve breakfast?

Yep, complimentary continental brekkie is served daily from 8:00 AM to 10:00 AM.

Is there a free airport shuttle available at Hotel Casa Cielo?

No, Hotel Casa Cielo does not offer an airport shuttle service.

Is there a bar or restaurant at Hotel Casa Cielo?

Yep, they've got a lounge bar and an onsite restaurant.

What time are check-in & check-out at Hotel Casa Cielo?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Hotel Casa Cielo?

No, pets and service animals are not allowed.

Hotel Casa Cielo Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 72 out of 97 reviews
Rating 8 - Good. 20 out of 97 reviews
Rating 6 - Okay. 3 out of 97 reviews
Rating 4 - Poor. 2 out of 97 reviews
Rating 2 - Terrible. 0 out of 97 reviews

9.8/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff and food. Amazing location.
Stayed 3 nights in Feb 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Charming, relaxing and thoughtfully designed property. The restaurant was delicious. It was an oasis in the wonderful little town of El Cuyo. We will be back!
Stayed 3 nights in Mar 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities
Great location, large room. El Cuyo is a wonderful town!
Stayed 2 nights in Jan 2026
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
The Hotel is the best place to stay when you come to El Cuyo. The view of the ocean from the terrace is fantastic and the breakfast and overall food and drinks were súper! The staff was great, and the rooms were very comfortable. We enjoyed it a lot!
Stayed 3 nights in Dec 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service
The staff, the hotel, the rooms, the rate and the location were just simply mind blowing. Amazing experience and I will try to come often.
Stayed 4 nights in Dec 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
So happy we picked La Casa Cielo for our stay in El Cuyo. Cute boutique hotel right on the beach but also close to the rest of the village, restaurants, shopping etc. We arrived ahead of check-in time (3pm) but were able to leave bags, change and head straight to the beach which is beautiful, white sand and a haven for kite-surfing and other water sports. Lovely mix of locals and visitors, everyone very friendly and we loved the vibe. Room was spacious, comfortable king-size bed, great bathroom, very good shower and efficient AC. Lots of comfy sun-loungers, half of which are in welcome shade. Nice pool and heated jacuzzi between hotel and beach. On-site restaurant is very good, has spectacular sea views and sea breezes, serving included continental breakfast of fruit, bread, yogurt and granola plus coffee or tea - cooked breakfasts available for reasonable up-charge. Restaurant has excellent freshly prepared food (breakfast, lunch and dinner) as well as a well-stocked bar and 5-7pm Happy Hour with 2 for 1 cocktails. Staff all friendly and helpful. We will definitely be back to this little gem of a hotel.
Stayed 2 nights in Jul 2026
Verified review

8/10 Good

Liked: Cleanliness
Room was clean. Staff were wonderful.
Stayed 4 nights in Nov 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic Boutique hotel right on a beautiful unspoiled beach
Stayed 2 nights in May 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service
We really enjoyed the property would recommend and return ourselves.
Stayed 2 nights in Mar 2023
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel for rest but it should have TV in the rooms.
Stayed 2 nights in Mar 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Views
Stayed 3 nights in Nov 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel in El Cuyo, with direct access to the beach. If you are looking for quiet time in a privileged location, this is it. (They also have a restaurant; food was really good)
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent in every way
Stayed 2 nights in May 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Fabulous!

Wonderful four day syay! Highly recommend!
Stayed 4 nights in Nov 2023
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

mi casa es su casa

best property on the island ideal location great food well priced friendly service minimal amenities, however. bring your own qtips, cotton balls, blow dryer, etc.
Stayed 5 nights in Feb 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
El Cuyo is very quiet. A place to go and relax, not for parties or instagramers. The hotel was great, excellent staff. Nice pool and directly on the beach. All you hear are waves and birds
Stayed 4 nights in Jan 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Newer boutique hotel. Very clean. Very kind and accommodating staff. A few steps from the beautiful, mostly empty beach. They have starlink WiFi service which is a plus. Restaurant is delicious.
Stayed 5 nights in May 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely spot on the beach. Simple, no frills, but everything you need. Sometimes despite owners/personnel best efforts things don't go as they should. During our stay,, an impromptu construction project interfered with our experience. Noise and closed restaurant, plus construction dust in the pool and resting area, kept the experience from being the best.. But this is where hospitality and leadership matters.. The owner of the place, clearly upset about a situation he could do nothing about, stepped up and comped us a night. It's not about the money saved,, it's about the feeling you leave with. We felt like despite the inconvenience, it's a place we would totally would come back to, because they attempted to make it right.
Stayed 3 nights in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Loved everything

So relaxing place! Everything about this place is a 100%! I hope El Cuyo will stay like this forever and not turn into what Holbox is today. The hotel is right at the beach, nice sunbeds. Breakfast is everything you need for a good start. Sunrise is stunning, we walked the beach almost every morning.
Stayed 5 nights in Mar 2023
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
This hotel was perfect in a way; there are a few notes ill make that i hope the ownerS can take into considerationThe reception had african masks and i thought maybe the owner is french. The arrival was a bit disastrous. No receptionist, no bell, no one in site. I waited roughly 20 minutes rather than being in the water before sunset which was my aim. When they guy arrived he didn't apologize and the worst part is that he took a girl that arrived after me and she was already checked in and had tons of questions for her ride to Cancun the next day.. which i felt was inappropriate considering i arrived first and i had not checked in. As the check in continued, the receptionist said he liked my eyes (ok fine) and then asked my age (so strange). Then he walked me to my room that was tight (not a lot of space to walk around) and he stayed there for over ten minutes (not exaggerating !!!) showing me the fan and the bathroom and telling me no one could see in the window in the bathroom and touching my shirt to show me i can hang my clothes... i mean come on.. who doesnt know what a hanger is. He finally left me alone but it was a little uncomfortable. I don't think he meant anything bad but it wasn't professional. Now for access to the rooms, there is a large step. If you have a leg or knee problem, it's a steep step. I am not sure why they didn't just add a smaller step like they did to get to breakfast. The room was very clean, the bathroom was spacious, and there was a
Stayed 1 night in Dec 2023
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hola, el hotel está muy bonito, la ubicación está, enfrente de la playa y la alberca estaba al pie de nuestra habitación, el desayuno incluido esta muy rico y completo. La verdad nos la pasamos muy bien y desde luego super recomendado para regresar y hospedarnos nuevamente aqui.. Lo recomiendo al 100%
Stayed 2 nights in Aug 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Vista a la playa y a unos pasos, en camino limpio hacia la playa, el aire acondicionado muy confortable, la habitación limpia, el jacuzi en buen estado y a temperatura adecuada
Stayed 2 nights in Jul 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Es un hotel para descansar y pasar unos días de descanso ideal para parejas
Stayed 1 night in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hermosa habitación con vistas al mar y terraza, todo muy limpio, personal muy amable y todo de maravilla. Regresaremos!
Stayed 1 night in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel boutique a pie de playa, excelente ubicación, muy buena comida en su restaurante para desayunar, comer o cenar, limpio, funcional, excelente servicio, etc, una joyita en el Cuyo!!
Stayed 1 night in Jul 2026