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4.1 out of 5

"Outdoor spa could have been a bit warmer . Room was clean and the managers were very nice and friendly " More

By a verified traveller on Sun 01 Sep 2019

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Hotel Description

A luxury stay in Busselton awaits you at Bay Village Resort & Spa. Within steps you'll find Dunsborough Visitor Centre and Geographe Bay within a 10-minute stroll. Highlights at this aparthotel include 2 restaurants, a full-service spa, and an indoor swimming pool.

Each apartment features free WiFi, a TV, and a coffee/tea maker. A refrigerator, a safe, and a hair dryer are also available.

A relaxing day at SPOILT ROTTEN BEAUTY SPA can include deep-tissue massages, facials, and body treatments along with aromatherapy and mani/pedis. The restaurant, Bamboo Spice, serves Asian cuisine and is open for dinner. At the aparthotel's own bar/lounge, you can stop for a drink. Other amenities include a sauna and laundry facilities. There's also the convenience of free self parking.

Within a 15-minute drive of this 4.5-star Dunsborough aparthotel, attractions include Bunker Bay and Yallingup Beach.

Apartment Spa Room 4.5*

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
AU$255* Per night/room 5 Oct. - 6 Oct.

Apartment Spa Room with Kitchen 4.5* (Unserviced)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Apartment Spa Room with Kitchen 4.5*

Bed Count 1 King Bed Maximum Occupancy 2 Max

Apartments 4.5* - 2 Bedroom, 2 Bathroom (Unserviced)

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Cottage 3.5* - 2 Bedroom, 1 Bathroom (1 Queen,1 Double and 1 Bunk Bed)

Bed Count 1 Full Bed Maximum Occupancy 6 Max

Chalet 3.5*- 2 Bedroom, 1 Bathroom

Bed Count 2 Queen Beds Maximum Occupancy 6 Max

Bay Village Resort & Spa ratings based on 104 Verified Reviews

Review Summary
4.1 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Bay Village Resort & Spa

Everyone (48) Couples (38) Family (17)
2 out of 5
I stayed overnight on a work trip. The lady at the front reception was lovely. However, my room was quiet dirty. Walking from shower to the bed I picked up lots of dirt and grime from floor and had to brush off feet before going to bed. Also I went to use a wine glass and both glasses had red wine smudges on them so I had to wash thoroughly before use.

Posted by , from Perth on 1 Jun. 2020

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Comment from Hotel Management

1 Jun. 2020 by Jess

Dear Steve, my sincere apologies. I was the lady you met at the desk. Our quality managers and cleaners are aware and shall address these points immediately. Sincerely, Jessica

4 out of 5

Posted by on 26 Nov. 2019

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Comment from Hotel Management

27 Nov. 2019 by Alison

Thanks for taking the time to review

4 out of 5
Outdoor spa could have been a bit warmer . Room was clean and the managers were very nice and friendly

Posted by on 1 Sep. 2019

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Comment from Hotel Management

8 Oct. 2019 by Vivienne

Hi, Thank you so much for taking the time to leave a review. We apologize for the temperature of the outdoor spa, we had a problem with the heater which has now been fixed. We do hope you come back soon. Regards Vivienne

5 out of 5
Quiet, private atmosphere. Lovely gardens and well equipped unit.

Posted by on 30 Apr. 2019

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Comment from Hotel Management

30 Apr. 2019 by Vivienne

Hello Anonymous, Thank you for your great review, we are delighted you enjoyed your stay with us. Regards Vivienne

3 out of 5
Loved the location. Hated the room layout. Appartment advertised for 7 adults but had tiny dining table with 3 chairs and one 2.5 seater sofa.

Posted by on 3 Jan. 2019

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Comment from Hotel Management

8 Jan. 2019 by Vivienne

Hello Anonymous, We are so pleased you loved the location of the resort, it certainly is in a fabulous position. I am sorry you hated the apartment , I believe a villa would have been more suitable for 7 people. regards Vivienne

5 out of 5

Great location

Pros: Location and accommodation
Cons: Maybe the grounds - but it did not impact on our stay.
Location: As per our Experience
We had a "family" (3 generations) stay for 3 nights; accommodation and facilities were all that we needed. The location was perfect with walking access beach, playground, shopping and restaurant's. Very central to the activities within the region. Bay Village was nice to come home to at the end of the day. A pleasant experience had by all.

Posted by , from Canberra on 26 Apr. 2018

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Comment from Hotel Management

1 May 2018 by Vivienne

Hi Lyn, Thank you for your fabulous review. We are delighted that your experience at Bay Village Resort was so pleasant. The staff & management hope to see you back soon. regards Vivienne

4 out of 5

Great location

Great spot right in centre of town, easy walk to cafe, restaurants and beach. Resort itself and room were nice, pool is small and hot with no fresh air as it is indoors. Would stay again.

Posted by , from Perth on 22 Dec. 2017

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Comment from Hotel Management

31 Jan. 2018 by Bayvil

Hi BR Sorry I missed this one earlier. Thanks for the great feedback. Re the pool, it must have been an exceedingly hot day as the concertina doors are wide open to the outdoor deck area and with overhead louvers and opening windows this is normally never an issue. Kind regards Management

3 out of 5

Nice but noisy

Venetian blind over the bed couldnt be altered so I couldnt sleep as the moon streamed through the venetians onto my face, then the sun when it came up at 0500! There would have been over 100 cockatoos screeching in the adjacent tress till the sun went down, then they started up at about 5 am.

Posted by , from WA on 11 Dec. 2017

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Comment from Hotel Management

19 Dec. 2017 by Bayvil

Dear Steph The blinds in the apartment you were staying in have been adjusted - thank you for pointing this out. Don't you love nature on occasions!!! Yes the cockatoos can sometimes be a distraction, however thankfully this isn't a regular occurrence. Kind regards Management

1 out of 5

Overpriced hotel

Room was way over priced for what it was. Rooms not private at all.

Posted by , from bridgetown wa on 7 Dec. 2017

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Comment from Hotel Management

12 Dec. 2017 by Vivienne

Thank you for taking the time to write a review, your feedback is important to us. Our prices are commensurate with other properties in Dunsborough, but as I do not know what type of room you occupied I am unable to comment further. I can assure you that all our rooms are "private" I am unsure of what you mean.

2 out of 5

Good location but needs an upgrade

Pros: The location. It is close to cafes, restaurants and supermarkets, and the beach.
Cons: Outside lighting, bathroom floor and cleanliness of kitchen items.
Location: Central location, close to some great cafes and restaurants. Very close to the beach and a lovely walking trail.
The accommodation, in our case a chalet, was adequate in terms of space and amenities. Unfortunately, many things can be improved. The whole ‘village’ could do with an upgrade. The chalet itself lacks adequate outside lighting, which is a safety issue. Some items in the kitchen like mugs and cups were dirty to begin with and had to be thoroughly washed before use. The floor on one end of the shower cubicle is extremely slippery, which is another safety issue. Ours was a short stay, and that was long enough.

Posted by , from Adelaide, SA on 7 Dec. 2017

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Comment from Hotel Management

31 Jan. 2018 by Bayvil

Hi Crisrobin Our location is second to none that's for sure. Despite your not so good comments, I think you'd find many of our units extremely comfortable and spotless! Clearly it seems there was a cleaning issue which should not have occurred but we also know from daily feedback this is unusual. Kind regards Management

About the Bay Village Resort & Spa

Location 26 Dunn Bay Road, Dunsborough, WA 6281

Property Features

Bay Village Resort & Spa offers its guests a full-service spa, an indoor pool, and a sauna. There are 2 restaurants on site. You can enjoy a drink at the bar/lounge. You'll find a business center on site. Spa services, a terrace, and tour/ticket assistance are also featured at the luxury Bay Village Resort & Spa. Free self parking is available. Smoking is allowed in designated areas at this 4.5-star Busselton aparthotel.

  • 68 guestrooms or units
  • 2 dining venues
  • Bar or lounge
  • Business facilities
  • Self-service laundry
  • Front-desk safe
  • Tour and ticket information
  • Terrace
  • Garden
  • BBQ grill(s)
  • Outdoor picnic space
  • Elevator
  • Smoking in designated areas

Family Friendly Amenities

  • Family property
  • Indoor pool
  • Free WiFi
  • Laundry facilities
  • Playground on site
  • Refrigerator

Internet

Available in all rooms: Free WiFi

Parking

Free self parking

Transport

  • Airport: Perth, WA Airport (PER) (249.1 km / 154.8 mi)
  • Parking: Free self parking

Room Amenities

Bay Village Resort & Spa offers 68 accommodations with safes and hair dryers. This Busselton aparthotel provides complimentary wireless Internet access. Refrigerators and coffee/tea makers are provided. Additionally, rooms include irons/ironing boards and complimentary toiletries.

  • Television
  • Refrigerator
  • Coffee maker
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Iron and ironing board
  • Climate control (air conditioning)
  • Wheelchair accessible

Food & Drink

The Pourhouse Restaurant - Onsite restaurant.

Bamboo Spice - This restaurant specializes in Asian cuisine and serves dinner only. Open daily.

Spa Services

  • Deep tissue massage
  • Prenatal massage
  • Spa tub in spa
  • Couples treatment rooms
  • Manicures and pedicures
  • Body treatments
  • Facial treatments
  • Aromatherapy treatments
  • Massages

Hotel Policies

Check-in

  • Check-in time starts at 2 PM
  • Check-in time ends at 5 PM
  • Minimum check-in age is: 18

Special check-in instructions:

The front desk is open during the following times:

  • Monday - Saturday: 9:00 AM - 5:00 PM
  • Sunday - Sunday: 9:00 AM - 1:00 PM
If you are planning to arrive after 5 PM please contact the property in advance using the information on the booking confirmation. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

This property's front desk is open during the following times:

  • Monday - Saturday: 9:00 AM - 5:00 PM
  • Sunday - Sunday: 9:00 AM - 1:00 PM
Guests arriving after 5 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

This property does not accept bookings for individuals attending the annual School Leavers' celebrations.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. Onsite parties or group events are strictly prohibited. For guests' safety, the property includes a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place.The property is professionally cleaned, and disinfectant is used to clean the property.Contactless check-out is available.Each guestroom is kept vacant for a minimum of 24 hours between bookings.

  • Property is cleaned with disinfectant
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Debit cards not accepted
  • Staffed front desk
  • Events/parties not allowed
  • No rollaway/extra beds available
  • No cots (infant beds) available
  • Property confirms they are implementing enhanced cleaning measures
  • Property confirms they are implementing guest safety measures
  • gap period enforced between guest stays 24 hours
  • Property uses a professional cleaning service
  • Contactless check-out is available

Hotel Names

  • Bay Village Dunsborough
  • Bay Village Resort
  • Bay Village Resort Dunsborough
  • Bay Village Resort And Spa Dunsborough
  • Bay Village Resort & Spa Dunsborough Hotel Dunsborough
  • Bay Village Resort Spa
  • Bay Village & Spa Dunsborough
  • Bay Village Resort & Spa Aparthotel
  • Bay Village Resort & Spa Dunsborough
  • Bay Village Resort & Spa Aparthotel Dunsborough

You should know

  • Reservations are needed for massage services and spa treatments. For reservations, contact the aparthotel before arrival using the contact information on the booking confirmation.

National Rating

This property has been awarded a star rating from the Australian Star Ratings Agency, Star Ratings Australia.

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.