4/10 Poor
Lyoubomir, Wezembeek Oppem
Travelled with family
17 Sept 2023
Liked: Amenities
Disliked: Cleanliness, staff & service, property conditions & facilities
Unfortunately a bad experience.
Family with 2 adult children, we stayed 5 days there and requested twin beds on arrival.
No twin beds available, thus we received instead two family rooms on 4th floor with two additional single beds each.
The evening my children found lot of ants busy with a dead bug. Mind on the 4th floor. The room was then cleaned, chips and dirt were found under that bed.
My son having issues with insects it was promised to us a change of their room to a double on the next day.
Next day the manager said he decided that we don't deserve a second room change.
Anyway the ants invasion continued and we discovered more chips and dirt under the second single bed. There were of course some other issues, like brown traces on bathroom door, yellow on the WC board and water was not stopping on WC, also our door was not closing properly and remained open for a long day of boat excursion, etc.
Most of the employees are nice, but even no one "Sorry" we've heard from that manager on our departure. Haven't seen this in the numerous touristic places visited around the world.
Nicely situated and with a good Spa, this hotel proposes rather cheap breakfast and does not really correspond to a 4 star hotel, well excepting it's bars' price lists.
Lyoubomir
Stayed 5 nights in Sep 2023